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Afternoon/Evening Receptionist - The Law Medical Group Practice - London

Salud y Servicios Sociales

hace 2 horas•67 vistas

••••

Evening Receptionist – Job Description

Working Hours:


  • Monday: 1:30pm–7:00pm
  • Tuesday: 1:00pm–7:00pm
  • Wednesday: 1:30pm–7:00pm
  • Thursday: 1:30pm–6:30pm
  • Friday: 1:30pm–7:00pm

Location: 9–11 Wrottesley Road, London, NW10 5UY
Line Manager: Operations Manager

Main Purpose of the Role

  • Provide a friendly, professional and helpful service to patients and visitors.
  • Answer calls, deal with enquiries and direct patients to the appropriate service.
  • Book appointments, process registrations and take home-visit requests.
  • Pass messages accurately to doctors and other team members.
  • Process prescriptions and other administrative tasks.
  • Update and record information on EMIS accurately.
  • Respond to patient tasks, emails and requests in a timely manner.
  • Scan and file patient documents and correspondence.
  • Contact hospitals and other healthcare services when required.
  • Keep the reception area and consulting rooms clean, tidy and ready for use.
  • Complete evening closing duties and ensure the building is secure.
  • Work well with colleagues and provide cover when required.
  • Follow all practice policies on confidentiality, data protection, health and safety, equality and diversity.
  • Attend required meetings, training and development sessions.
  • Report any concerns, risks or problems to the manager.
  • Manage your own workload and complete tasks accurately and on time.
  • Support the team and suggest improvements where appropriate.

Skills & Qualities Required

  • Excellent communication and customer service skills.
  • Friendly, polite and professional manner.
  • Good telephone and listening skills.
  • Good computer skills and ability to learn new systems.
  • Good organisation and time-management skills.
  • Ability to work accurately and pay attention to detail.
  • Ability to work calmly under pressure.
  • Ability to prioritise and manage workload.
  • Good team-working skills, with the ability to work independently.
  • Reliable, responsible and punctual.
  • Respectful and non-judgemental approach to patients.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Willingness to learn and take part in training.
  • Previous GP surgery or NHS reception experience is desirable.

Confidentiality

All patient, staff and practice information must be kept strictly confidential and only shared with authorised people in line with practice policies.

Health & Safety

Follow practice health and safety procedures, maintain a safe and tidy working environment, attend required training and report any risks or concerns.

Equality & Diversity

Treat all patients, carers and colleagues with respect, dignity and without discrimination.

General

This list is not exhaustive. You may be asked to carry out other reasonable duties to support the smooth running of the practice.

  • Experiencia
    Se requiere
  • Jornada
    Parcial
  • Horario
    Monday-Friday
  • Salario
    desde 12,71 £ por hora
  • Inicio
    Incorporación inmediata

pin icon9-11 Wrottesley Road, NW10 5UY, London

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Salud y Servicios SocialesLondon

Doctor • 11-50 empleados

En JOB TODAY desde septiembre, 2026

Law Medical Group Practice is a busy and friendly GP practice serving the local community across North West London. We are committed to providing high-quality, patient-centred care while creating a professional, supportive and welcoming env

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Law M.Activo hace 36 minutos
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