All Rounder - Waiter / Potion Master

Waiters

1 September 2024604 views

As a Potion Master you will work with your team to bring fantasy to life with science, technology, and design, and to create an inclusive community of people who believe that magic is possible⁠—it’s just a matter of perspective
OVERVIEW:
The member of staff in the Potion Master position is the first point of contact for people attending our experiences at The Cauldron, they are at the heart of the delivery of a magical world and exciting environment for people making potions and attending our venue. It is an extremely exciting and fun role, but it does have responsibilities that enable you to deliver the best service possible.
In the text below, these responsibilities will be outlined so you have a clear understanding of the roles and responsibilities expected of you:
ROLES AND RESPONSIBILITIES:

Delivery Service (a): The first responsibility of the Potion Master is the effective delivery of the Experiences we offer at The Cauldron. This includes:
Being the first point of contact for customers and providing them with a fun, exciting, and engaging experience.
Ensuring customer satisfaction.

Delivery of Service (b): Another important responsibility of the Potion Master, outside of the experiences, is the effective customer service for those in other parts of the venue e.g., bar and restaurant.
Taking orders, proactively checking in with customers.
Ensuring delivery of items to customers is timely.
Ensuring their comfort - topping up water, making sure the atmosphere is correct e.g., candles, lighting.

This role requires three key skills:
Time Management: We deliver an 1hr and 45m experience and operate back to back sessions. This means we must effectively manage our time to ensure each customer gets the fullest experience possible, but we have enough time for our 15 minute turnover in between services.
Preparation: Our service relies heavily on preparation and as a team we support each other by helping with aspects of this, including but not limited to:

Preparation of potions, run/time sheets preparation, potion crate building and management.
All of these things will be taught! It is important though that a Potion Master respects the necessity of preparation.
Communication: People are attending the experiences and want to be immersed into the world, a Potion Master must be able to engage customers in fun and engaging communication.
Job Type: Full-time
Pay: From £12.00 per hour
Expected hours: 35 per week
Benefits:

Store discount
Schedule:

8 hour shift
Holidays
Monday to Friday
Weekend availability
Supplemental pay types:

Tips
Experience:

Hospitality: 3 years (required)
  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Monday to Sunday, afternoon and evening availability
  • Salary
    from £12 hourly
  • Benefits
    Tips
  • Starting time
    Immediate start!

pin iconStoke Newington Road, Dalston, Hackney, London

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Waiter/WaitressLondon

Cocktail bar and immersive experience company • 11-50 Employees

Hiring on JOB TODAY since August, 2024

We run some of the most popular immersive experience cocktail bars in the world! - A rapidly expanding business - Sites across the UK & US - Progression hugely available - Competitive pay & way more fun than your average bar!

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London ManagementActive 14 days ago

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