Floor Supervisor
2 months ago
London
Job Summary: As Floor Supervisor, you will be responsible for overseeing the smooth day-to-day floor operation, delivering exceptional guest experiences, supporting the management team and leading the floor team during busy late-night service. The position requires a blend of leadership, culinary knowledge, and exceptional customer service skills to ensure that guests receive an outstanding overall experience. The Floor supervisor will manage staff, coordinate kitchen and bar activities, and maintain high standards of food and drinks production and presentation. Responsibilities: • Lead and manage the floor team during service., • Deliver exceptional customer service and guest experience., • Ensure smooth coordination between bar, kitchen, hosts, runner and karaoke rooms and lounge., • Handle VIP guests, bookings and customer issues professionally., • Maintain high standards of cleanliness, presentation and service., • Support staff training and motivation., • Ensure Health & Safety and licensing procedures are followed., • Assist management with opening/ closing duties and daily operations., • Monitor sales opportunities and upselling on the floor., • Monitor inventory levels and assist with ordering supplies as needed to maintain operational efficiency., • Address guest inquiries and concerns promptly to ensure the highest level of satisfaction., • Assist in managing budgets, controlling costs, and implementing strategies for profitability. Skills and requirements: • Previous supervisor experience in high-end bars, nightlife, restaurant or hospitality venues., • Strong leadership and communication skills., • Confident working in fast-paced late-night environments., • Positive attitude and strong team mentality., • Well-presented, professional and guest-focused., • Flexible to work evenings and weekends., • Excellent communication skills for effective interaction with staff and guests alike., • Ability to work under pressure in a fast-paced environment while maintaining attention to detail., • Knowledge of health and safety regulations relevant to food handling and preparation., • A passion for hospitality with a commitment to delivering exceptional guest experiences., • Personal license (preferably) What we offer: • Competitive pay + service charge, • Staff meal while on duty, • Staff discounts and incentives, • Career progression opportunities, • Fun and energetic working environment, • Opportunity to work in one of London's newest luxury nightlife venues. This role is ideal for individuals who are enthusiastic about luxurious night-life and possess the drive to lead a team towards success in delivering outstanding food and beverage services.