Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints
Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements.
Develop and implement customer care strategies to improve customer satisfaction and retention.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
Prepare regular reports on customer service metrics and present findings to senior management.
Ensure that the customer care team is fully trained in using support systems to their full potential.
Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements.
Develop and implement customer care strategies to improve customer satisfaction and retention.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
Prepare regular reports on customer service metrics and present findings to senior management.
Ensure that the customer care team is fully trained in using support systems to their full potential.
- Experience
- Not required
- Employment
- Full-time
- Schedule
- Monday - Friday, 9:30am - 5:30pm
- Salary
- £32,000 – £39,000 yearly
Langston Road, IG10 3TS, Loughton
Customer Service ManagerLoughton
Management consultancy activities other than financial management • 1-10 Employees
Hiring on JOB TODAY since September, 2024
We are expert in service industry
Mirko CenzonActive 8 days ago
