Customer Care Manager

1. Provide a personal approach to our customers. 2. Manage all service telephone, email and walk-in enquirers. 3. Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. 4. Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 5. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. 6. Conduct telephone activity to maximize workshop hours. 7. To discuss and up-sell additional work to the customer, where appropriate. 8. Create and explain customer invoices in person or over the phone as required. 9. Carry out quality inspections where necessary prior to handover to customer. 10. Benefits include company pension, 28 days annual leave (including bank holidays. 11. Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda 12. Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm. 13. Full driving licence required.

Customer Service Administrator The main responsibilities of a Customer Service Administrator include managing and coordinating customer service-related work. Here are some common duties: In terms of customer service management Oversee the daily operations of the customer service team to ensure that customers' inquiries, complaints and problems are dealt with promptly and efficiently. Develop and optimize customer service processes and standards to improve service quality and customer satisfaction. Analyse customer service data such as customer feedback, complaint rates, resolution times etc. to identify problem areas and formulate improvement measures. In terms of team management Recruit, train and evaluate customer service staff to improve the overall quality and service level of the team. Allocate work tasks and reasonably arrange the workload of customer service personnel to ensure the continuity of service. Motivate team members, create a positive working atmosphere, and improve employees' work enthusiasm and loyalty.