- Provide a personal approach to our customers.
- Manage all service telephone, email and walk-in enquirers.
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking
work accurately, gathering and sharing all relevant information with the team. - Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximize workshop hours.
- To discuss and up-sell additional work to the customer, where appropriate.
- Create and explain customer invoices in person or over the phone as required.
- Carry out quality inspections where necessary prior to handover to customer.
- Benefits include company pension, 28 days annual leave (including bank holidays.
- Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda
- Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm.
- Full driving licence required.
- Experience
- Not required
- Employment
- Full-time
- Salary
- £24,000 – £30,000 yearly
299-307 Collier Row Lane, RM5 3ND, Romford
Car dealer, Store, Car repair • 11-50 Employees
Hiring on JOB TODAY since September, 2024
Romford Mazda is long established, family run Car Dealership. We pride ourselves on a personal approach to customer service. We believe in treating our staff and customers as an extended member of our family.
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