Customer Service Advisor

Customer Service

23 September 2024340 views

Expires in 18 days

  1. Provide a personal approach to our customers.
  2. Manage all service telephone, email and walk-in enquirers.
  3. Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
  4. Facilitate the efficient operation of the Service department workshop, booking
    work accurately, gathering and sharing all relevant information with the team.
  5. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
  6. Conduct telephone activity to maximize workshop hours.
  7. To discuss and up-sell additional work to the customer, where appropriate.
  8. Create and explain customer invoices in person or over the phone as required.
  9. Carry out quality inspections where necessary prior to handover to customer.
  10. Benefits include company pension, 28 days annual leave (including bank holidays.
  11. Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda
  12. Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm.
  13. Full driving licence required.
  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    £24,000 – £30,000 yearly

pin icon299-307 Collier Row Lane, RM5 3ND, Romford

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Customer AssistantRomford

Car dealer, Store, Car repair • 11-50 Employees

Hiring on JOB TODAY since September, 2024

Romford Mazda is long established, family run Car Dealership. We pride ourselves on a personal approach to customer service. We believe in treating our staff and customers as an extended member of our family.

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Christopher Willis avatar icon
Christopher WillisActive 22 days ago

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