Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.
Position: Freelance Carpet Fitter Company: Deluxe Floors Location: Essex Compensation: £180 per day About Us Deluxe Floors is a leading flooring supply and installation business based in Essex. We pride ourselves on delivering high-quality flooring solutions and exceptional customer service. We are currently looking for an experienced Carpet Fitter to join our team on a freelance basis. Job Description We are seeking a skilled Carpet Fitter to work with us on various residential and commercial projects. The ideal candidate will have a keen eye for detail and a commitment to delivering top-notch craftsmanship. Key Responsibilities - Install carpets efficiently and professionally - Ensure all work areas are clean and tidy post-installation - Provide excellent customer service and address any client concerns - Adhere to all health and safety regulations Requirements - Proven experience as a Carpet Fitter - Own tools and transport are essential - Strong attention to detail and precision in work - Ability to work independently and manage time effectively - Excellent communication skills and a professional demeanour. What We Offer - Competitive daily rate of £180 - Flexible working hours - Opportunity to work with a dynamic and supportive team - Personal development programme - Various projects across Essex How to Apply If you are a talented Carpet Fitter looking to join a reputable company and work on exciting projects, we would love to hear from you. Please send your CV and a brief cover letter detailing your experience. Deadline for Applications: 16th August 2024 Join Deluxe Floors and be part of a team that values quality, craftsmanship, and customer satisfaction!