Customer Service Administrator - PRIME VIP SERVICES - London

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• NG Bailey

  

  Account Manager

  2 days ago

  London

  Account Manager – Facilities Services London – Site Based Permanent – Full Time £70,000 – £80,000 + Flexible Benefits Summary This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You’ll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation – it’s a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place. As Account Manager, you’ll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You’ll work closely with the client at a senior level, driving continuous improvement and ensuring the building’s cutting-edge systems are maintained to the very highest standards. Just as important, you’ll be a visible, inspiring leader to your team – someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it. Some of the key deliverables in this role will include: • Lead the Client Relationship at a Senior Level – Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site., • Own a circa £8 Million P&L – Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions., • Shape Strategy, Not Just Operations – Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment., • Develop and Inspire Your Team – Be the kind of leader people grow under. You’ll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term., • Drive Innovation in a Smart Building Environment – Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building. We’re looking for a strategic leader – not an operator. Someone who thinks about the bigger picture, is commercially sharp, and understands that great client relationships are built on trust, consistency, and genuine partnership. You’ll be walking into an enviable position: a loyal client, a motivated team, and a contract that is performing well. Your job is to take it further. An inspiring people leader with the ability to develop, coach and retain a high-performing team, with experience in: • Proven P&L ownership in a complex FM or engineering services environment – ideally with experience managing contracts of comparable scale and value., • Strong senior client relationship management – you are comfortable in the room with senior stakeholders and know how to turn a good relationship into a great one., • A background in M&E or engineering services, with the technical credibility to lead a skilled multidisciplinary team and engage meaningfully on complex building systems, including smart building technologies., • A genuine passion for people development – a leader who creates an environment where individuals are supported, challenged, and given real opportunity to grow. We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: • Car/Car allowance, • 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days, • Pension with a leading provider and up to 8% employer contribution, • Personal Wellbeing and Volunteer Days, • Private Medical Insurance, • Life Assurance, • Salary sacrifice car scheme (Hybrid/Electric Vehicle), • Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-AX1#LI-onsite

• BDO UK

  

  Service Charge Accounting Manager

  19 hours ago

  LONDON

  Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them. We’ll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles. We’ll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO’s Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI’s, and our offering is tailor-made to suit the client’s needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You’ll be someone with: • ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment, • Significant Service Charge Accounting experience (residential service charge experience preferred), • Previous experience of Social Housing Service Charge Accounting advantageous, • Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

• llook Commerce Studio Ltd

  

  Account Manager

  2 days ago

  London

  THE ROLE: We're looking for an Account Manager ready to step into a genuinely hands-on role where your contribution will be felt from day one. You'll be the person clients trust and the one the team turns to. You'll work across commerce and retail media projects for FMCG brands, managing multiple workstreams with confidence and care. This isn't a support role. You'll have real responsibility, real relationships, and room to grow into whatever this agency needs you to become. What you'll be doing • Owning the day-to-day running of your accounts and leading small-to-medium projects end-to-end, • Acting as the primary client contact and building trusted, long-term relationships, • Leading key client meetings: status calls, briefings, creative reviews, and strategic presentations, • Turning client briefs into clear, well-structured internal briefs that set the team up to do their best work, • Managing the commercial health of your projects: estimates, budgets, POs, and billing, • Ensuring everything that goes out the door is on time, on brief, and to the highest standard, • Staying sharp on client business, category trends, and the competitive landscape WHAT WE'RE LOOKING FOR: Experience: • 2+ years in an agency environment, • 1+ years as an Account Manager preferred but not essential, • Shopper marketing experience is a plus, • A track record of delivering commerce, retail media, or integrated campaigns for consumer or FMCG brands, • Comfortable with the financial side of account management: budgets, estimates, invoices, and POs The person: • Warm, straight-talking, and genuinely great with people, clients and colleagues alike, • Organised without being rigid, calm under pressure without being passive, • You care about the details but don't lose sight of the bigger picture, • Proactive: you spot things before they become problems and help find solutions, • Excited by the idea of building something from the ground up WHY LLOOK: • Help shape the culture, the way of working, and the kind of agency we become, • Work with major FMCG brands on commerce challenges that matter, • A team that will back your development and want you to grow, • 25 days annual leave + bank holidays + your birthday + Christmas closure, • Additional annual leave after 5 years, • Enhanced parental leave, • Hybrid working, London, • Competitive salary

• The Sampling Project

  

  Account Manager - Account Director

  4 days ago

  London

  The Company We’re The Sampling Project. We’re a full-service, integrated sampling agency who specialise in Sampling Smarter - essentially being more creative, more efficient, more cost-effective and more targeted at getting brands to consumers in the right way. We work across all sampling channels from large scale experiential campaigns to smaller brand to hand activations, direct-to-home to subscription boxes, events to trade, digital to social, partnerships to retail… and everything in between. We typically work with FMCG brands across fresh, confectionary, snacks, drinks, fitness and health & beauty so a range of fun, creative categories. The Role Ensuring client satisfaction across all areas of account management and implementation of client projects from brief and strategy to conception, delivery and reporting. You will be responsible for ensuring your projects are delivered on time, on budget and to the Agency’s standards, however that may be required. This is a full-time hybrid role based in London, offering flexibility to work both on-site and remotely. Key Responsibilities: • Effectively leading the day-to-day communication with clients to ensure they are kept up to date with all aspects of activity (regular phone and email contact) as well as leading face-to-face meetings. Seeking advice intermittently by senior management (as and when appropriate), • Build and maintain strong working relationships with colleagues, clients, staff and suppliers through suitable and articulate communication at all stages of the campaign processes to ensure the campaigns aims and objectives are exceeded., • Comprehensive understanding of the creative, print and production management processes that allow you to manage the relationship and process independently to ensure campaigns are planned and delivered in line expectations as well as ensure margin targets are met (or increased), • Lead all associated administration and reporting for the purpose of project management by ensuring documents (i.e. contact reports, status’ and evaluations) are recorded and produced correctly so that information can be shared with clients accurately and in a timely manner, • Manage and produce suitable campaign plans and schedules for activity in a clear and suitable format, in line with company processes, cost efficiencies and client brief., • Produce accurate estimated costs and timing plans that can be shared with client in a timely manner and in line with company processes, • Effectively manage the financial process end-to-end. You’ll lead the management of all spend against the campaign job number to ensure margins are met by managing internal profit forecasts as well as keeping contingency allowances up to date to facilitate quick, accurate reporting & client invoicing at campaign end., • Pro-actively keep colleagues, clients and suppliers updated on progress of tasks as well as ensuring deadlines are met, • Keep appraised of the sampling landscape, as well as the company’s client’s sectors. Sharing suitable information with colleagues (as and when appropriate). Experiential understanding and experience is essential here, the rest can be learned on the job., • Support the Directors and get involved on new business pitches by preparing client costings, identifying opportunities with existing clients and being pro-active in your research by thinking outside the basic parameters of a brief. Skills, Qualities and Requirements: • Strong account management skills, including building client relationships and overseeing projects, • Hardworking and committed - putting the client relationship first, • Ambitious self-starter, keen to showcase and develop strategic capabilities, • Able to take ownership and hit the ground running, • Organised, adaptable and personable, • Comprehensive understanding of experiential production and implementation that allows you to manage the relationship and process independently, • Highly organised with excellent attention to detail and ability to organise others, • Self-motivated and works effectively on their own as well as part of a team, • Strategic and creative thinker, • Ability to adapt to change with effective problem-solving abilities, • Good knowledge of Microsoft packages including; Word, Excel and PowerPoint as well as the ability to learn other platforms quickly, • Exceptional organisational skills and communication, • Proven ability to lead projects, meet deadlines, and manage budgets effectively, • Knowledge of consumer insights, marketing trends, and the sampling landscape, • Experience in managing cross-functional teams and collaborating with external partners

• Ann Squared Events

  

  Account Manager

  4 days ago

  London

  Company Description Ann Squared Events is an independent UK-based events and experiential agency committed to delivering high-quality, detail-oriented experiences. We specialise in creating more than just events – we design memorable moments that leave a lasting impact. With a focus on creativity and passion, we ensure every project is executed with precision and care. Based in London, we are dedicated to excellence and building meaningful connections with our clients, suppliers and stakeholders. Role Description This is a full-time, on-site role located in London for an Account Manager. The Account Manager will oversee the end-to-end execution of client projects, ensuring exceptional service and satisfaction. Daily tasks will involve client relationship management, project planning, budget management, stakeholder communication, and ensuring deliverables are met on time and within budget. The Account Manager will also collaborate with creative teams, vendors, and other partners to successfully deliver events that align with client objectives. Qualifications • Strong relationship management and client communication skills, • Experience in project management, including planning, budgeting, and on-time delivery, • Proficiency in problem-solving and attention to detail, • Time management and organisational skills, • Ability to work collaboratively in team environments, • Proficient in Microsoft Office Suite, including Excel, Outlook, PowerPoint, etc., • Min 3 years events agency experience Please DM me for more info of if you'd like to chat.

• Ryder Reid Legal Limited

  

  Accounting Manager

  22 days ago

  London

  \n\n \n\n Accounting Manager \n\n \n\n London | Hybrid | Leading US Law Firm \n\n \n\n \n\n My client, a highly respected US law firm, is seeking an experienced Accounting Manager to join their London office. The position works closely with the CFO, DOA/COFA, and US‑based finance teams, offering excellent exposure across the firm. As Accounting Manager, you will take ownership of a wide range of financial processes, ensuring accuracy, compliance and smooth day‑to‑day operations. This includes: \n\n \n\n \n\n Accounting \n\n \n\n Preparing, filing and paying quarterly VAT returns.Supporting the annual SAR audit, liaising with auditors and responding to queries.Working with the US Accounting team on the UK LLP statutory audit, including year‑end journals and reporting.Liaising with the relevant contacts on UK partnership tax filings and partner tax statements.Performing GL reconciliations (pensions, loans, receivables, salary advances, deposits).Overseeing expenses and supplier payments approvals and processes.Payroll & Benefits \n\n \n\n Managing monthly payroll in partnership with HR and an outsourced provider.Maintaining the master salary list and ensuring timely, accurate payroll delivery.Overseeing all HMRC requirements.Managing pension contributions and auto‑enrolment compliance.Handling payroll queries and preparing final data for the US team.Completing payroll year‑end tasks including PAYE Settlement and P11D(b).Partner Payroll \n\n \n\n Managing the UK SEP draw schedule and monthly partner payments.Liaising with US teams on FX, tax and capital deductions.Reporting & Support \n\n \n\n Producing management and cash‑flow reports.Responding to queries relating to cost orders, billing, WIP, AR and AP.Completing Office for National Statistics submissions.Compliance & Banking \n\n \n\n Supporting compliance with SRA.Maintaining relationships with banking partners.Managing banking user access and permissions.Handling card requests, credit limit changes and account closures. \n\n \n\n Skills & Experience \n\n \n\n Chartered Accountant qualification (ACA, ACCA or equivalent).Strong experience in a similar accounting role, ideally within a law firm or professional services environment.Excellent knowledge of HMRC regulations, VAT, payroll processes and SRA Accounts Rules.Proficiency in Excel and financial systems (3E, Emburse, online banking). \n\n \n\n Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. \n\n \n\n \n\n \n\n

• Barnes Roffe Recruitment

  

  Account Manager

  2 days ago

  London

  3 x Internal Sales Executives City of London £25,000 - £35,000 depending on experience We are pleased to be working with a well-established and market-leading supplier of PPE and site consumables to the Construction and Housebuilding sectors. Due to continued growth, our client is now looking to recruit at least three Internal Sales Executives to be based at their prestigious City of London offices. This role offers an excellent opportunity for career-driven and ambitious individuals who are looking to develop within a growing, forward-thinking organisation. Working closely with the National Sales Manager within the Business Development Office, your responsibilities will include: • Outbound calls to existing customers (no cold calling), • Planning, managing and logging daily call activity, • Quoting and costing potential orders, • Proactively following up on prospects and opportunities, • Producing KPI reports and supporting lead generation activity, • Ensuring smooth and effective customer handovers with internal departments, • Monday to Friday office hours The ideal candidate will have: • Some previous sales experience, where you have had to be proactive on the phone., • Experience in Sales within the construction or wholesale industry is a strong advantage. Skills and attributes required: • Confident and professional telephone manner, • Excellent communication and interpersonal skills, • Highly organised, motivated and results-driven, • A proactive, can-do attitude, • Strong IT skills, including Outlook, Excel and Word, • A commitment to delivering a high level of customer service This is a great opportunity for ambitious individuals seeking long-term career progression with a market-leading employer. You will also be working in start of the art offices in the City (within walking distance from Liverpool Street), which includes top amenities including an on-site gym! For further information, please contact Adam Sommerville or Nicola Rouse at Barnes Roffe Recruitment for a confidential discussion.

• Thor

  

  Account Manager - Data Centres

  11 days ago

  London

  Account Manager (Enterprise Accounts) – Colocation & Infrastructure Our client, a leading provider of premium data center solutions, is seeking a relationship-driven Account Manager to join their growing team. This is a high-impact role focused on nurturing and expanding an existing enterprise client base within the colocation sector. If you are a professional who prides yourself on exceptional service and long-term relationship building, rather than aggressive cold-calling, this is the perfect environment for you. The Role This position is focused entirely on account management and retention. You will be the primary point of contact for enterprise customers (tier-1 companies utilizing data center space), ensuring their technical and operational needs are met. • Relationship Management: Act as a trusted advisor to a portfolio of existing enterprise clients., • Retention & Growth: Identify opportunities for organic upselling and cross-selling within your assigned accounts., • Client Advocacy: Ensure a seamless experience for clients, acting as the bridge between their technical teams and internal operations., • Strategic Oversight: Manage contract renewals and maintain high levels of client satisfaction., • No Cold BD: This is a "farming" role; there is no requirement for cold calling or new business prospecting. Requirements We are looking for a motivated individual with 2–4 years of professional experience who is ready to take the next step in their career. • Experience: A background in account management or high-level customer service is essential., • Communication: Exceptional verbal and written skills, with the ability to manage professional stakeholders., • Attitude: A proactive, "customer-first" mindset with a focus on problem-solving., • Location: This is a hybrid role. The preference is for the successful candidate to be in the London Head Office 2–3 days per week. The "Nice-to-Haves" • Industry Knowledge: Previous experience in Colocation Data Centers or the broader tech infrastructure sector., • Sales Background: While no cold BD is required, a background in bringing on new business is a bonus for identifying expansion opportunities., • Service Excellence: Any background in high-touch customer service environments. Package & Benefits Our client offers a highly competitive base salary tailored to junior-to-mid-level professionals, complemented by an industry-leading incentive structure. • Bonus: Performance-based bonuses of up to 100% of your base salary., • Health: Comprehensive private medical insurance., • Retirement: Competitive pension scheme., • Flexibility: A modern, hybrid working model based in a prime London location.