Customer Service Manager - Jaflong - Sheffield

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• True Observer Media Ltd

  

  Customer Service Assistant

  13 days ago

  Part-time

  Sheffield City Centre, Sheffield

  We are looking for a friendly and reliable Customer Service Assistant (work from home) to help us handle telephone enquiries and provide support to people and businesses contacting our team.This is not a sales role. Our Head Office will normally receive the first call and collect the caller’s basic details. Where somebody needs further help, the call may be transferred to you or you may be asked to call them back.You may speak with businesses that have received information from us following one of our field observations or reviews. They may want clarification, provide additional information, ask how our process works, or occasionally disagree with an observation. Your role is to listen, remain professional and neutral, answer straightforward questions and make sure anything more complex is passed to the appropriate Team Leader. What you’ll do: • Answer or return customer and business calls, • Respond to general questions about True Observer and our services, • Explain basic information about our review and observation process, • Take accurate notes, contact details and reference numbers, • Record relevant information provided by callers, • Identify what the caller needs and direct the enquiry to the correct person, • Arrange follow-up where necessary, • Follow our customer service, privacy and call-handling procedures You won’t be expected to know the answer to everything. We will provide guidance for common enquiries and clear instructions on when something should simply be recorded and escalated. We’re looking for someone who is calm and confident on the phone, polite, organised and good at taking accurate notes. Some conversations may involve complaints or sensitive topics, so being able to listen carefully and remain professional is important. The position is designed to be flexible and can fit around studies, another job or other commitments. Call volume is currently relatively low and availability will be agreed in advance, but we expect the role to grow as we expands its field operations. Full training is provided free of charge before you begin handling detailed enquiries, including privacy/GDPR awareness and an introduction to how our field operations and review process work.

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• Talent Rockit Ltd

  

  Account Manager - Print

  22 days ago

  Sheffield

  Account Manager - Print \n Full-time, Office \n Salary: Excellent \n Location: Midlands/South Yorkshire \n Were looking for a very special kind of (Key) Account Manager. \n You, in turn, are probably looking for an opportunity to support the account growth and management for some really exciting printed products in high potential new client accounts. \n Whats attractive about the opportunity? \n\n • High Growth Print Division o...\n\n \n \n \n \n \n \n ZIPC1_UKTJ

• Ernest Gordon Recruitment

  

  Account Manager (M&E / Engineering)

  6 days ago

  Sheffield

  Account Manager (M&E / Engineering) £42,000 - £50,000 + Annual Bonus + Outstanding Career Opportunities + Unrivalled Training & Development + Company Perks Scheme Leeds / Sheffield / Nottingham Are you an experienced and capable Account Manager from a technical background looking to work for one of the UK's leading providers of M&E products and services to the commercial construction sector? Are you looking for an independent role where you will deliver major new business from both predominantly principal contractors (influencers) and main sub-contractors (customers) from both existing customers and new business? On offer is an Account Manager's role where you will create long-term, trusting relationships with customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. In this role, you will liaise with external business development and internal teams (including Commercial, Marketing, and Product Development) to improve the entire customer experience. This position may require occasional travel. The Role: Maintenance and growth of allocated accounts Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate and close agreements to maximise profits Develop trusted advisor relationships with key accounts e.g. through GAP analysis Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics Assist with challenging client requests or issue escalations as needed Devise a strategy for each individual customer with a clear plan of action for the quarter aheadThe Person: Proven experience within an Account Management role in an engineering, construction or technical businessIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Reference: BBBH27251 Keywords: Account Manager, Technical Account Manager, M&E Account Manager, Key Account Manager, Construction Account Manager We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

• CRA Consulting

  

  Manager Accountancy Practice

  12 days ago

  Sheffield

  Manager Accountancy Pracrtice \n Are you an experienced accountant ready to take the next step in your career? \n We are looking for an experienced and motivated Client Manager to join our client a growing accountancy practice. This is an excellent opportunity for someone who already has management experience, or an ambitious accountant who is ready to step into a management role and has some previous exposure to supervising or managing a team. \n As Client Manager, you will play a key role in managing client relationships, overseeing a small team and ensuring that work is completed efficiently, accurately and to a high standard. \n The Role \n You will be responsible for: \n\n • Managing and developing a small team of accounting staff.\n, • Planning and overseeing team workloads and workflows.\n, • Reviewing and overseeing the preparation of year-end accounts.\n, • Overseeing bookkeeping, VAT returns and tax compliance.\n, • Reviewing work to ensure accuracy and meeting deadlines.\n, • Managing a portfolio of clients and acting as a key point of contact.\n, • Building strong, professional relationships with clients.\n, • Supporting and mentoring team members, helping them develop their technical and professional skills.\n, • Identifying workflow improvements and helping to ensure the practice operates efficiently.\n, • Working closely with the wider management team to deliver an excellent service to clients.\n\n About You \n We are looking for someone who is: \n\n • An experienced accountant with a strong practice background holding a professional accounting qualification, ACA/ ACCA or equivalent\n, • Confident dealing directly with clients.\n, • Experienced in accounts, bookkeeping, VAT and tax.\n, • Organised, commercially aware and able to manage competing deadlines.\n, • A confident communicator with excellent attention to detail.\n, • Comfortable reviewing work and providing guidance to others.\n, • Already managing a team, or ready to take that next step with some previous experience supervising or managing others.\n, • Proactive, approachable and keen to develop their career within a forward-thinking practice.\n\n \n This is a fantastic opportunity to join a friendly and ambitious accountancy practice where you will have the opportunity to take ownership, develop your management skills and make a real impact. \n Whether you're an established Client Manager looking for a new challenge or an experienced accountant ready to move into your first formal management position, we would love to hear from you. \n If you're ready for your next career move, get in touch to find out more.

• Chase and Holland

  

  Customer Service Specialist

  24 days ago

  Sheffield

  Customer Service Specialist - Italian Speaking - Sheffield – £28,000–£30,000 Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking a Customer Service Specialist to join their established and supportive team on a permanent basis. This is an excellent opportunity for an experienced customer service professional to join a successful international business, supporting customers across the order process while working closely with internal teams to ensure a high level of service is consistently delivered. The successful candidate will ideally bring Italian language skills alongside previous customer service experience. Experience working within an export environment, particularly with customers across the Middle East, would also be highly desirable. The business is open to considering candidates with either strong Italian language skills or relevant export/customer service experience, with the ideal candidate bringing both. Benefits: £28,000–£30,000 salary Permanent position 25 days holiday plus bank holidays Hybrid working Flexible working hours Excellent working environment Opportunity to join a successful global organisation Customer Service Specialist Responsibilities: Managing customer orders received via email, telephone and electronic communication, ensuring orders are processed accurately and efficiently Entering and adjusting customer orders within the ERP system and ensuring all orders are processed within the required cut-off times Handling customer queries, resolving issues within agreed levels of authority and escalating more complex matters where appropriate Supporting customers throughout the order process, providing clear and professional communication and maintaining strong customer relationships Coordinating with internal departments including shipping, production, inventory and sales to ensure customer requirements are met Reviewing orders, shipments, plant schedules, inventory levels and other relevant information to support effective customer service delivery Preparing and reviewing correspondence and documentation relating to customer interactions Supporting export activity and working with customers and relevant internal teams across international markets Developing a strong understanding of customer requirements and ensuring these are communicated effectively across the business Building positive working relationships with internal departments and external customers to ensure the best possible service is delivered Providing support and cover within the team when required, including during periods of annual leave Following established processes and work instructions while identifying opportunities to improve customer service activities Carrying out any other duties as reasonably required by management Required Skills & Experience: Previous experience within a customer service, sales administration, order management or similar role Italian language skills are highly desirable/essential for the Italian-speaking requirement Experience within an export or international customer service environment would be advantageous Knowledge or experience of working with customers across the Middle East would be particularly beneficial Strong communication and relationship-building skills, with the ability to deal confidently with internal and external stakeholders Excellent attention to detail and the ability to process customer orders accurately Confident using Microsoft Office and able to adapt quickly to new systems Previous experience working with an ERP system such as SAP, SAGE or Oracle would be advantageous A proactive and positive approach, with the ability to work effectively as part of a team Strong organisational skills and the ability to manage priorities in a fast-paced environment If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

• Search Consultancy Ltd

  

  Customer Service Advisor

  22 days ago

  Sheffield

  Customer Service Advisor Location: Sheffield Pay Rate: £12.71 per hour Start Date: October 2026 Contract Length: 16 Weeks Temporary Hours: 36 hours per week Are you passionate about delivering excellent customer service? Do you enjoy helping people and solving problems? We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Advisors on a 16-week temporary contract! The Role As a Customer Service Advisor, you'll be the first point of contact for customers, providing a professional and friendly service across a range of enquiries. You'll: Handle customer queries efficiently and accurately Deliver exceptional customer service at every interaction Resolve issues and provide appropriate solutions Update systems with accurate customer information Work as part of a supportive and collaborative team Training You'll receive 5 weeks of comprehensive paid training to ensure you have all the knowledge and support needed to succeed in the role. Shift Patterns You will work a set shift pattern, 5 days out of 7, and must be available to work Monday to Sunday. Available shifts: 06:00 - 14:00 08:00 - 16:00 10:00 - 18:00 15:00 - 23:00 What We're Looking For Excellent communication skills Previous customer service experience Strong attention to detail Confidence using computer systems A positive and professional attitude Ability to work in a fast-paced environment Flexibility to work 5 days out of 7, Monday to Sunday What's in It for You? Weekly pay 5 weeks of comprehensive paid training Consistent set shift pattern Valuable customer service experience Supportive team environment Representing a leading household name If you're ready to join a busy customer service team and make a real difference to customers every day, we'd love to hear from you. Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

• BramahHR Ltd

  

  Complaints Handler

  20 days ago

  Sheffield

  Complaint Handler Location: Sheffield (Office-Based) Salary: £28,500 per annum Hours: 9:00 – 5:00 Monday to Friday We are looking for an experienced Complaint Handler to join a busy and growing team, managing and resolving customer complaints across the full complaint lifecycle within an FCA regulated environment. You will be responsible for investigating and resolving complaints in line with FCA regulations and Consumer Duty, taking care to ensure that all investigations are thorough, accurate and completed within required timescales. The successful candidate will be comfortable working in a fast-paced environment and be passionate about ensuring fair and positive outcomes for customers. Duties & Responsibilities Take ownership of complaints throughout the full lifecycle, from initial investigation through to final resolution. Gather and review relevant information to ensure all investigations are thorough and accurate. Maintain detailed and accurate records of complaints, investigations, outcomes and any identified root causes. Liaise with internal teams and stakeholders to gather information and support effective complaint resolution. Ensure complaints are handled in accordance with relevant regulatory requirements, internal policies and agreed timescales. Identify recurring issues, trends and areas for improvement, providing insight where appropriate. Contribute to the continuous improvement of complaint handling processes and the wider customer experience. Attend team meetings and actively contribute ideas and suggestions. Support the Complaints Manager and wider team with additional activities as required. Take ownership of personal development and complete relevant training and development objectives. Skills & Experience Required Excellent communication and interpersonal skills, with a confident and professional telephone manner. Previous experience handling customer complaints within a FCA regulated environment. Good understanding of FCA complaint handling requirements, including DISP and Consumer Duty. Strong investigative and problem-solving skills. Excellent attention to detail and the ability to make fair and balanced decisions. Highly organised, with the ability to manage a varied workload and work to strict deadlines. Ability to work effectively both independently and as part of a team. If this sounds like your next opportunity, we’d love to hear from you — apply today

• Sue Ross Recruitment Ltd

  

  Customer Service Representative

  1 day ago

  Sheffield

  Sue Ross Recruitment are delighted to be working with a well-established and successful engineering-based business in the recruitment of a Customer Service Representative. This is an excellent opportunity for an experienced customer service or internal sales professional to join a busy and supportive team. The role is varied and fast-paced, combining customer service, order processing, quotation generation, sales support and technical customer assistance. The successful candidate will be the first point of contact for customers, ensuring enquiries are handled efficiently whilst delivering exceptional service and identifying opportunities to support sales growth. Key Responsibilities Managing customer enquiries received via telephone, email and in person. Generating and issuing customer quotations. Processing customer orders accurately and efficiently. Providing customers with product information, technical support and order updates. Supporting customer needs from both a service and sales perspective. Assisting the external sales team with day-to-day activities and customer requests. Liaising with suppliers and service partners to resolve customer queries and outstanding issues. Maintaining accurate customer and order records. Managing workload effectively to ensure excellent service levels are maintained. Working within predefined pricing guidelines to support business sales targets. The Ideal Candidate To be successful in this role, you will have: Previous experience within a customer service, sales support or internal sales environment. Excellent interpersonal and communication skills, with the ability to build relationships at all levels. Strong organisational and time management skills. Good problem-solving abilities and a proactive approach to customer support. A high level of accuracy and attention to detail. Competency in Mathematics, English and IT. The ability to work both independently and as part of a team. Desirable A basic understanding of engineering products or services. Experience working within a manufacturing, technical or engineering environment. What's on Offer? Competitive salary. Early finish on Fridays. Opportunity to join a stable and growing business. Varied role with responsibility and autonomy. Friendly and supportive working environment. If you are a customer-focused professional with internal sales or customer service experience and are looking for your next challenge, we would be pleased to hear from you. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment