Customer Support Advisor - Twofold Ltd - Reading

Jobs like Customer Support Advisor

• JIK-Integral UK Limited

  

  Account Manager - Engineering

  16 hours ago

  Reading

  JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Manager Position Concept As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: • Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors., • Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required., • The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations., • Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works., • Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s)., • Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs., • Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings., • Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports), • Ownership of engineering risk register and report on critical systems availability/asset reliability., • Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place., • Compilation of critical incident & near miss reporting and after-action reviews for any critical incident., • Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum., • Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations, • Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards., • First Line Management of escalation of Specialist Vendor performance issues., • Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team, • Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements., • Ownership of the financial performance of the account including the development of opportunities relating to projects. Personal Specification: • Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar, • Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either), • C&G Pts. 1 & 2, equivalent or exceeds., • 18th Edition IEE: Wiring and Installation., • IOSH Managing Safely (Or NEBOSH equivalent), • Excellent communication skills and the ability to deal with all levels of staff/management/customers., • Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar., • Enthusiasm & Proactive in achieving the highest standard of operation., • Have excellent IT and report writing skills., • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints., • Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval., • Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training, • Advanced communication skills with a full understanding of customer needs & expectations, • A high level of initiative, with drive to continuously improve the operation., • A smart presentable professional appearance, • Ability to comprehend and act upon both verbal and written instructions, • Integrity, honesty and punctuality is also expected, • Collaborative Team Player, who works effectively to achieve common goals. Location: On-site –Reading, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

• Focus Resourcing Group

  

  Trainee Account Manager

  17 days ago

  Reading

  Junior Furniture Account Executive Reading | £28,000 - £32,000 + Bonus \n Are you passionate about furniture, interiors or products and looking to build a career in a growing business? \n We are recruiting for a successful, family-run furniture business with over 30 years' experience, supplying sustainable furniture solutions to Universities, Schools, Colleges and Corporate organisations across the South ... \n \n \n \n \n \n \n ZIPC1_UKTJ

• Inc Recruitment Ltd

  

  Sales and Customer Service Advisors

  18 days ago

  Reading

  Sales and Customer Service Advisors – Use Your Waitressing or Barista Experience \n Do you have experience in industries such as waitressing or as a barista? Do you have strong customer service skills that you would like to use as a Sales and Customer Service advisor? \n Have your hours been reduced within waitress work, hospitality, or customer-facing roles, and are you now looking for an opportunity as ... \n \n ZIPC1_UKTJ

• GL Inc.

  

  Remote Customer Service Representative – Product Testing

  1 year ago

  Reading

  In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

• R3vamp Limited

  

  Telehandler operator

  20 days ago

  Reading

  Telehandlers – Thames Valley \n Subifi is looking for experienced Telehandler Operators for \n construction projects across the Thames Valley. \n Opportunities are available across Reading, Newbury, Thatcham, \n Basingstoke, Maidenhead, Slough, Bracknell, Oxford and \n surrounding areas. \n Requirements: \n • CPCS or NPORS qualification \n * Relevant Telehandler experience \n * CSCS where required \n * Reliable and punctual \n * Good site awareness \n We have both short- and long-term opportunities available, with \n rates depending on the project and experience.

• The Body Shop International Limited

  

  16 Customer Consultant

  12 days ago

  Reading

  The Body Shop \n When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. \n \n The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. \n Your role in a nutshell \n As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. \n More about the role \n\n • Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life\n, • Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good\n, • Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service\n\n What we look for \n\n • Interest in connecting with customers to drive customer engagement\n, • Open availability for evening, weekend, and holiday shifts.\n\n What we offer \n\n • Comprehensive onboarding in your new position\n, • Training hours for you & your team as needed\n, • A 50% discount on regular product & 30% on Gifts\n, • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them\n, • Volunteer time so you can spend time with the causes that matter to you\n, • Ability to make connections with Community Partners to drive local activism\n, • (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good\n, • Opportunities to grow within the Brand\n, • Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network\n\n Talent DriversCollaborative SkillsPersonal ConductCommercialityPurpose

• Hays Specialist Recruitment Limited

  

  Accounts Team Manager

  6 days ago

  Reading

  Your new company \n A well-established and highly regarded professional services firm is looking to appoint an experienced Financial Reporting Manager to join its growing team.Working with a varied portfolio of clients, the firm offers a collaborative environment where technical excellence is valued, career progression is encouraged and individuals are given the autonomy to make a genuine impact. \n Your new role \n This is a key management position, combining technical financial reporting expertise with team leadership and client relationship management.You'll oversee the delivery of financial statement reviews across a diverse client portfolio, ensuring work is delivered to a high standard and within agreed deadlines. Acting as a senior point of contact, you'll work closely with clients and colleagues to resolve queries, manage workflow and drive continuous improvement. \n Responsibilities will include: \n\n • Managing the delivery and review of financial reporting assignments\n, • Leading, mentoring and developing junior team members\n, • Monitoring workflow and ensuring projects are completed to agreed timescales\n, • Building and maintaining strong client relationships\n, • Acting as an escalation point for technical and operational matters\n, • Identifying opportunities to improve processes and enhance client service\n, • Supporting business development activity and contributing to the continued growth of the team\n\n What you'll need to succeed \n You will be ACA or ACCA qualified (or equivalent) and possess strong financial reporting experience gained within practice or a similar professional environment. \n You'll also be able to demonstrate: \n\n • Previous experience managing or supervising staff\n, • Strong technical accounting and financial reporting knowledge\n, • Excellent communication and stakeholder management skills\n, • A proactive and commercial approach\n, • The ability to manage multiple priorities and deadlines effectively\n, • Strong Microsoft Excel and Word skills\n\n What you'll get in return \n In return, you'll join a successful and growing team offering excellent long-term career prospects, interesting and varied client work and the opportunity to play an influential role within the business.A competitive salary, flexible working arrangements and a supportive working culture are all on offer.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion.If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion on your career options. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Orka Financial

  

  French Accounting Manager

  17 days ago

  Reading

  Orka Financial is recruiting a French Accounting Manager for a permanent, full-time opportunity based in Reading. The role offers hybrid working, a salary of £60,000–£70,000 plus benefits, and regular travel to Paris. \n \n The opportunity \n \n This is a broad leadership role for a qualified accountant who can bring structure, pace and sound judgement to a growing international finance operation. You will manage a team of around six while taking ownership of accurate reporting, compliance and the continued improvement of systems and controls. \n \n Key responsibilities \n \n • Lead the monthly management-accounts process and deliver clear, dependable financial information. \n • Oversee core accounting activity across payables, receivables, payroll and the general ledger. \n • Coordinate statutory reporting, audit and tax deadlines across more than one jurisdiction. \n • Review balance-sheet reconciliations and strengthen financial-control procedures. \n • Prepare budgets and cash-flow forecasts to support effective decision-making. \n • Develop the finance team and build productive relationships with colleagues in the UK and France. \n • Help improve finance processes and support the transition of ERP and accounting systems. \n \n About you \n \n • A qualified accountant with at least three years' post-qualification experience. \n • Fluent in both French and English. \n • Experienced in leading finance teams across international or multi-entity environments. \n • Comfortable designing and operating robust controls and improving finance processes. \n • A confident communicator with strong organisation, attention to detail and systems awareness. \n \n Please apply online for consideration.