Finance & Operations Assistant - JAKI

Ideas | People | Trust We are BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We will broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We will help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You will be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior executives, directors, and BDO’s partners to help our clients achieve their objectives. You will be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. This role is within the Prudential & Authorisations Team (“P&A Team”) where you will focus on prudential risk management (e.g. capital, liquidity, recovery planning, and solvent wind-down planning) for financial institutions in particular banks and building societies. Key areas of focus are ICAAP/ILAAP, Recovery Planning, Basel 3.1, ESG, strong and simple regime, resolution planning and capital optimisation. Nevertheless, there will also be an opportunity to also work across other types of firms such as investment and payment service firms. Our portfolio is growing and the role provides great potential for longer-term career progression for the right candidate in this rapidly developing advisor area of BDO’s service offering. We are looking for someone with: • In-depth prudential regulatory experience gained in the industry, consulting or as a regulator (or combination thereof);, • Strong technical knowledge of UK prudential regulation; ideally both capital, liquidity and recovery planning;, • Strong project management skills with track-record of delivering complex projects;, • Strong communication and report writing skills; the candidate will also be a confident speaker to deliver effective training sessions and webinars both to client/colleagues;, • An excellent understanding of the EU and UK financial services legislation, including the UK CRR, CRD, and familiarity with the Prudential Regulation Authority’s Rulebook and the Financial Conduct Authority’s Handbook;, • Effective communication and stakeholder management skills; and, • A focus on delivering high quality output and have a focus on quality and risk. Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. We value diversity and you will be able to be yourself; we recognise and value you for who you are and celebrate and reward your contributions to the business. We are committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, the team, and the specific task at hand. At BDO, we will help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We are in it together! We are looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we are always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We have a clear purpose, and we are confident in our future, because adapt and evolve to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate – like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you’ll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you’ll embrace change, new ideas and have an impact on the future of our firm. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this challenging and rewarding role you'll: * Conduct regular face-to-face meetings with stakeholders regarding their debt portfolios * Monitor queries and disputes, ensure the appropriate escalation * Ensure consistent application of the firm’s debt provisioning policy * Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are properly returned, applied or cleared * Ensure that there are minimal unallocated cash receipts * Enforce consistent BDO credit control procedures * Review and analyse aged debt against defined metrics * Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate * Maintain accurate and up to date client notes following conversations with clients, using Workday to record status * Prepare daily / weekly / monthly summary reports * Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate * Where necessary, engage and manage the process of debts that need to go legal * Ensure that bills raised are sent out to clients in a timely manner * Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation * Ongoing liaison with other credit controllers across the Firm as required (including attending monthly conference calls) * Ensure that credit notes are processed correctly, monitoring reasons for credit notes being raised * Provide client base with monthly statements of account as appropriate * Prepare manual excel template statements when required * Produce copy bills or summary backup if required for clients Requirements * * Professional services experience * Workday experience would be preferred. * Finance and/or Credit Control background. * Excel skills to a competent level. * Supervisory experience of a team. * Excellent written and verbal communication skills and ability to present confidently and convincingly to management * Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues * Commitment to delivering exceptional client service to internal and external stakeholders You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #TJ-JB1 #LI-JB1

Department: Fees and Income Location: London Greenford (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process. About the Role: • Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries., • Assist students in making their applications to Student Finance via online or paper application forms., • Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment., • Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries., • Respond to student’s queries via email and SysAid ticketing system, • Experience working in finance operations or customer service, • A high degree of computer literacy (particularly Microsoft Office applications), • Effective time management and planning, • Ability to work independently and as part of a team, • Excellent written and verbal communication skills, • Student experience and working knowledge of HEI sector, • Degree level qualification, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

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