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• Fisher Investments

  

  Institutional Client Operations Specialist

  hace 14 horas

  LONDON

  The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

• Trailfinders

  

  Travel Consultant - London

  hace 12 días

  London

  Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

• Trailfinders

  

  Travel Consultant - Ealing, London

  hace 12 días

  London

  Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

• Deliverect

  

  Account Manager

  hace 12 días

  London

  At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions. This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our London office and 1 day from the comfort of your home. What you will do: • Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value., • Strategic Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers., • Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests., • Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention., • Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health. What you will Bring: • Fluency in English with strong written and verbal communication skills is essential., • 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry., • Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers., • Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell)., • A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals., • Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting. Nice to Have: • Proficiency in German or another European language., • Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: • Fluency in English is required, with strong written and verbal communication skills being essential., • Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel., • Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected] . Ready to shape the future of commerce with us? Explore our opportunities and apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• COREcruitment Ltd

  

  Customer Service Manager

  hace 2 días

  London

  Customer Service Manager – B2B Drinks Platform – London – Up to £50,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a Customer Service Manager to lead a London based team to drive commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, drive overall satisfaction and manage the platform functionality at head office level. This role will be 5 days per week in the West London office. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. Customer Service Manager responsibilities include: • Lead, coach and develop the Customer Service team, ensuring high performance, accountability and engagement., • Own the customer service strategy, setting clear standards, processes and service levels that align with business goals., • Oversee buyer and customer onboarding, ensuring a seamless, professional and efficient experience for all new partners., • Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B customers., • Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance., • Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience., • Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools., • Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence. The Ideal Customer service Manager candidate: • Proven experience in a customer service leadership role, ideally in FMCG, drinks, hospitality or B2B environments., • Strong people manager with a track record of building, coaching and motivating high-performing teams., • Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally., • Data-driven mindset with experience using metrics to improve performance., • Passionate about delivering exceptional customer experiences and creating efficient, scalable processes., • Highly organised, proactive and comfortable working in a fast-moving growth business. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

• PGIM

  

  PGIM Institutional Client Group | Consultant Relations Senior Specialist

  hace 19 días

  London

  Institutional Client Group, London, Hybrid A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can! Our Business: The Institutional Client Group (ICG) is responsible for leading the development and implementation of the global strategy for PGIM's institutional client engagement, capital raising and business development activities across key markets and asset classes. The team partners closely with PGIM’s investment, marketing and product teams to deliver solutions for our clients and consultants. The team also focuses on building and maintaining strong, long-term relationships with the largest pensions, endowments, corporations, unions, sovereign wealth funds and family offices globally. What you will do In your new role as Consultant Relations Senior Specialist you will be an integral part of the Global Consultant Relations Team primarily focused on the UK & Ireland with oversight of consultant activity across EMEA. As part of the EMEA consultant relations team you will be part of the team responsible for managing PGIM’s relationships with global investment consultants across the region. What you can expect • Develop Asset class fluency and a solid understanding of PGIM strategies (traditional fixed income, private credit, real estate and equities)., • Initially providing assistance in manager research processes, new business opportunities EMEA wide oversight, and in time fully owning these processes., • Using your private credit experience to build relationships with consultants specialising in this area., • Attend proprietary and third party conferences and events to represent PGIM and develop own network., • Partner with internal teams across global offices to further prospecting efforts and broader ad-hoc collaborative projects. These teams will include product strategy, marketing, investment professionals, compliance and executive management What you will bring • Fixed Income expertise, • Private Markets experience, • Significant investment experience, • Investment consulting experience, • Willingness to travel, • Experience of working across a broad range of client types (DC, DB, family offices, E&F, Insurance, Charirites, SWFs), • Entrepreneurial mindset, • PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. What We Offer You • Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees., • Annual Leave of 25 to 28 days, based on years of service, at full pay., • Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary., • Life Assurance & Income Protection: Life Assurance for 8 times your basic annual salary, up to a max benefit of £1.8million. 75% of your base annual salary for a limited payment term of 5 years, at the end of which a capital sum of 2 times your base annual salary is payable To find out more about our Total Reward package, visit About PGIM – Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.44 trillion in assets under management as of June 30th, 2025. With offices in 19 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 150 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion PGIM has a long-held commitment to advancing diversity, equity and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability. We work to attract, retain, develop and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live and invest. We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected and understood. From the moment people join PGIM, we pledge to help them unlock their full potential. Together, we are shaping a future where talent knows no boundaries. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

• Sphere Digital Recruitment Group

  

  Account Manager - TikTok Shop

  hace 12 días

  London

  Account Manager | TikTok Shop London, 2-3 days office £40,000 We’re on the lookout for a friendly, energetic TikTok Shop Account Manager to take charge of and grow a TikTok Shop presence in the UK. You’ll be managing the platform end-to-end - from live shopping and content planning to promotions and community engagement. A bit about the role • Hosting live TikTok Shop sessions and adapting content on the fly to drive engagement and sales., • Managing day-to-day operations, keeping listings, products, and storefronts optimised., • Planning promotional calendars around seasonal campaigns and business goals., • Working with influencers, creators, and internal teams to keep content consistent and on brand., • Tracking campaign performance and providing insights to improve results., • Engaging directly with the TikTok audience through comments, messages, and live chat. A bit about you • Experience managing TikTok Shop, live commerce, or other social commerce channels., • Confident on camera - personable, energetic, and at ease in front of a live audience., • Deep understanding of TikTok trends, algorithms, and platform culture., • Commercially minded with experience in forecasting, reporting, and driving results., • Excellent communicator who can build relationships with online audiences.

• Hiscox

  

  Partnerships Account Manager

  hace 3 días

  London

  Job Type Permanent Build a brilliant future with Hiscox The role The Partnerships Account Manager will be responsible for managing some of our key IAR/AR partners in PSC and APC lines to deliver revenue contribution and growth. You will be optimising the accounts and performance via detailed analysis and identifying trends, communicating the partners’ own strategy clearly and aligning it with our own, seeking out any and every opportunity to further develop the proposition in order to enable performance optimisation and growth with both our existing partners and potential prospects. The role is incredibly varied working across operations, underwriting, marketing, finance and compliance with a focus across account/relationship management, analytics, development and contract negotiations. Key Responsibilities • Deliver Partnership GWP targets and contribution to Direct and Partnerships growth, • Develop strategic plans for each partner, articulating where both parties’ independent strategies cross over and where this creates opportunity for success., • Manage partner budgets and financial targets in line with internal measures and KPIs, • The production, analysis, and reporting of key performance metrics to both internal/external stakeholders, identifying trends and proposed activity as a result., • Manage all partner meetings and engagements with well planned, structured, and documented deliverables., • Work with the Partnerships Marketing Executive to ensure marketing plans are effectively delivered and reflect our unique insight into our partner organisations., • Service Centre engagement – focus on supporting our Service Centre and raising partnerships profile with our teams in the CEC, ensuring IEs are always informed of partner updates and partnerships kept front of mind, to help optimise performance, • Stakeholder Mapping – obtain and outline personnel, roles, responsibilities and develop strong relationships with both partners and internal stakeholders, to set objectives and manage day to day interactions and resolve problems, • Governance framework – Review contractual agreements with partners and ensure a suitable internal governance framework is designed, maintained, and refreshed and shared with key stakeholders., • Lead on Compliance, continually review and monitor controls and manage Partnership conduct risk and ensure timely completion of monthly/quarterly/annual regulatory reporting., • Support with any new prospective partnership opportunities; develop business cases and manage partner on-boarding and contract processes. Our must haves • Drive, energy and professionalism; self-starter motivated by continuous improvement., • Commercially minded and analytical to support growth of Direct & Partnerships., • Strong understanding of operational processes across sales and service., • Excellent interpersonal and communication skills to be able to quickly establish credibility, to develop long lasting relationships with partner and internal stakeholders at all levels., • Strong organisation, prioritisation, data and presentation skills Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role Work with amazing people and be part of a unique culture