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FOH Team Member - Full time - BAO Marylebone - London

Retail

47 minutes ago•77 views

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Purpose of the Role
To deliver outstanding guest experiences by providing warm, detailed, and efficient service in line with BAO’s hospitality standards. FOH Team Members play a key role in ensuring our spaces are welcoming, our service is seamless, and every guest leaves feeling valued.


Key Responsibilities
Guest Experience

  • Take full ownership of your section and be present for your guests at all times – your focus makes the difference.
  • Welcome every guest with genuine warmth, attention, and a can-do attitude – no detail is too small.
  • Deliver consistently knowledgeable, engaging, and guest-first service that goes the extra mile.
  • Bring the menu to life with clear, confident, and enthusiastic communication.
  • Listen actively to guest feedback and respond with kindness, initiative, and a drive to make things better.
  • Stay calm, focused, and in control during busy moments – your steady presence keeps the experience smooth and enjoyable.

Service Excellence

  • Be a team player – support across all FOH roles (runner, server, host, bartender if trained) to keep service seamless and guests smiling.
  • Own the flow of service by following daily set-up and close-down routines with care and consistency.
  • Deliver food, drinks, and bills with accuracy, speed, and pride – every moment counts.
  • Keep the restaurant and FOH stations clean, organised, and guest-ready at all times – your attention to detail sets the tone.
  • Always uphold the highest standards of food safety, hygiene,– it’s part of what makes us trusted and exceptional.

Teamwork & Culture

  • Show up for your team – support one another during service and help create a positive, energised dynamic.
  • Be fully present in team briefings and training – bring your focus, curiosity, and commitment to improving every day.
  • Embrace learning – take direction well, ask questions, and seek out ways to grow and level up your skills.
  • Live and breathe BAO’s values through your daily actions, mindset, and the way you show up for the team and our guests.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £14 – £16 hourly
  • Starting time
    Immediate start!

pin icon56 James Street, W1U 1HF, London

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Team Member (Retail)London

Bar, Night club, Restaurant • 51-250 Employees

Hiring on JOB TODAY since September, 2026

BAO is more than just a place to eat. BAO started in a car park in East London in 2013, and the group now has 5 restaurants; Rice Error, a delivery brand; and Convni, their online digital supermarket.

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