Fulfillment Assistant - London Nootropics

About the job
Fulfilment Assistant at London Nootropics
At London Nootropics, our mission is to help people stay balanced and find their flow — with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus.
We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we’ve grown, we’ve stayed deeply committed to quality, care, and operational excellence — making sure every order, delivery and event runs smoothly behind the scenes.
We’re now looking for a Fulfilment Assistant to join our Operations team and play a hands-on role in keeping our fulfilment, shipping and office operations running seamlessly. If you’re organised, proactive, and enjoy being at the heart of how things get done, we’d love to hear from you.

About the role
As our Fulfilment Assistant, you’ll be a key part of our day-to-day operations — supporting fulfilment and shipping, coordinating deliveries, maintaining systems, and helping keep both our warehouse and office running smoothly.
You’ll work closely with our Fulfilment Manager, Customer Service, Events and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast-paced role where attention to detail, clear communication and reliability really matter.
Your work will directly shape how efficiently we operate — from customer orders and stock movements to events and office logistics.

Fulfilment & Shipping Operations
Support the Fulfilment Manager with daily fulfilment and shipping operations
Work across platforms including Royal Mail, Shopify, GoFlow and courier systems
Assist with order processing, shipment coordination and system management
Help create and maintain operational processes to improve efficiency and workflows
Plan fulfilment activities and log key events to ensure deadlines are met
Provide administrative support, including emails, follow-ups and documentation
Maintain close communication with Customer Service and wider teams
Support day-to-day coordination alongside the Fulfilment Manager

Deliveries & Quality Control
Manage incoming deliveries and carry out quality control checks on received stock
Complete QC reports and delivery records accurately
Communicate with couriers and delivery drivers
Assist with allocating and organising deliveries
Rotate stock to ensure FIFO (first in, first out) processes are followed
Support and maintain Goods In Quality Control procedures

Events Support
Pack and prepare equipment and stock for events
Maintain and update events inventory
Collaborate with the Marketing team to support event logistics
Control and replenish event-related stock
Coordinate admin tasks between fulfilment and marketing
Keep the events room organised and well-maintained

Office & General Operations Support
Help keep the office organised, functional and welcoming
Allocate and manage stock across office and storage spaces
Conduct daily checks and report issues to the Fulfilment Manager
Ensure tools and equipment are available and maintained
Arrange replacements or purchases when needed

We’d love to hear from you if you…
Are highly organised, reliable and detail-oriented
Enjoy hands-on operational work and keeping things running smoothly
Communicate clearly and confidently, both written and verbal
Thrive in a fast-moving, growing business
Are confident using systems and keen to learn new tools
Enjoy being part of a close-knit, supportive team
Take pride in doing things properly and improving processes over time
Care about contributing to a positive, high-performing workplace

Why join us?
Be part of a fast-growing, purpose-driven company with big ambitions
Work alongside a supportive, motivated team who genuinely care
Staff discount on our adaptogenic coffee and wellness products
Monthly health and wellness allowance
Regular team socials & events
Opportunity to grow your role as the business scales
Meaningful work — your contribution directly supports our customers, team and long-term growth

Join us on our journey to bring adaptogens to the world — and become part of a driven, positive team with great energy and purpose