Hair and Beauty Sales Advisor - Team Leader Role (Hair experience required)
5 days ago
London
Join the Launch Team Premium Hair & Beauty Brand Westfield London | Shepherd's Bush Lead Brand Ambassador & Retail Team Leader Start Date: 23rd July (Training 20th July) Location: Westfield London, Shepherd's Bush (Premium Retail Kiosk) Engagement: Self-Employed Contractor Agreement Project Duration: Initial 12-Month Project Expected Commitment: Approximately 40 hours per week across retail trading hours, including weekends. Earnings: £3,750 per month + Uncapped Commission + Performance Bonuses Realistic OTE: £4,500–£5,000+ per month We are looking for an experienced, confident and commercially driven Lead Brand Ambassador & Retail Team Leader ..take ownership of delivering an exceptional customer experience from our premium retail kiosk This is a hands-on leadership role where the majority of your time will be spent engaging customers, demonstrating products and driving sales, while also leading, coaching and supporting a small team of Brand Ambassadors to deliver an exceptional customer experience. Working with an innovative range of premium hair styling tools and complementary haircare products, you will be responsible for ensuring the kiosk operates to the highest standards whilst motivating your team to consistently achieve sales targets and represent the brand professionally. Unlike a traditional retail store, this role is based on an open retail kiosk, offering excellent visibility and the opportunity to proactively engage with passing customers throughout the day. This role is ideal for someone who enjoys leading by example, thrives in a fast-paced environment and is passionate about both people and sales. Key Responsibilities Sales & Customer Experience • Lead by example through proactive customer engagement and exceptional customer service., • Deliver engaging live demonstrations of premium hair styling tools and complementary haircare products., • Recommend products based on individual customer needs, hair type and styling goals., • Drive daily, weekly and monthly sales targets through proactive selling., • Confidently explain product features, benefits and safe usage., • Process customer sales and maintain an outstanding retail experience. Team Leadership & Development • Support, coach and inspire the Brand Ambassador team through, • positive leadership and by leading from the front., • Deliver onboarding and product training for new team members., • Provide ongoing coaching and performance feedback., • Support the development of product knowledge, sales techniques and customer engagement skills., • Foster a positive, professional and high-performing team culture., • Monitor attendance, punctuality and presentation standards., • Assist with onboarding replacement team members where required. Retail Operations • Oversee the day-to-day operation of the retail kiosk., • Ensure excellent visual merchandising standards are maintained., • Keep the kiosk clean, organised and fully stocked., • Monitor stock levels and communicate replenishment requirements., • Support promotional campaigns, product launches and retail activations., • Support the day-to day operation of the retail kiosk, including opening and closing procedures where required. Reporting & Administration • Record and report daily, weekly and monthly sales figures., • Monitor individual and team performance against KPIs., • Prepare sales and operational reports for management., • Collect customer feedback and market insights., • Identify opportunities to improve sales performance and customer experience., • Escalate operational or staffing issues where appropriate. About You We're looking for someone who is: • A confident and inspiring leader who enjoys developing others., • Passionate about beauty, haircare and premium customer experiences., • Commercially minded with a proven ability to drive sales performance., • Highly organised and comfortable managing operational responsibilities., • Naturally confident approaching and engaging customers., • Professional, approachable and solution-focused., • Positive, energetic and self-motivated. You'll take pride in your personal presentation and understand the importance of representing a premium brand. • Comfortable working in a fast-paced retail environment., • Flexible to work retail hours, including weekends and public holidays. Essential Requirements • Previous experience in a Team Leader, Supervisor or Retail, • Management position., • Strong retail sales experience within a customer-facing environment., • Experience coaching, mentoring or managing retail teams., • Excellent communication and leadership skills., • Experience working towards sales targets and KPIs., • Confidence using Microsoft Excel or similar software to record and report sales performance., • Personal experience using hair styling tools such as straighteners, curlers, hair dryers or multi-stylers. *Professional hairdressing qualifications are not essential; however, confidence demonstrating styling tools and advising customers is highly desirable.