Marketing Manager - chelsea creperie ltd - London

About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

Overview We are seeking an outgoing and experienced Sales Associate who is passionate about customer service to work in our monogramming studio at Peter Jones in Sloane Square. You’ll be at the heart of one of the most exciting retail environments in the UK. You’ll be part of a supportive team in building performance in this brand new part of our business, raising it's profile within John Lewis and beyond, and most importantly, creating a design-led shopping experience for our customers. This isn’t a typical Sales Associate role, it’s a platform for growth within a new division of our business. It’s also an opportunity to learn about retail from within the John Lewis Partnership ecosystem, one of the best in the world with exposure to directors and leaders who regularly visit the store to see what excellence looks like. Duties • Oversee daily shop operations, ensuring efficiency and excellent customer service standards., • Manage customer enquiries with professionalism, courtesy and a proactive attitude., • Take meticulous order notes and support the production team in executing those orders., • Maintain an neat and attractive retail space that encourages customer interaction and promotes our monogramming service effectively., • Market our business proactively to shoppers in store as well as by developing relationships with shop staff and with other shops in the Sloane Square neighbourhood., • Help set sales goals and develop strategies to maximise revenue and optimise the monogramming studio concept., • Analyse sales data to identify trends and implement improvements in sales management strategies., • Handle administrative duties such as daily sales reports, client data bases, ordering supplies, etc., • Foster a positive team environment through leadership, motivation, clear communication and teamwork., • Ensure compliance with health and safety regulations within the shop environment. Experience • Experience, with references, within retail or similar environments, • Strong organisational skills with the ability to prioritise tasks effectively, • Excellent communication skills, both verbal and written; written and spoken fluency in English is required., • Previous experience in customer service roles demonstrating excellent people and organisational skills, • A willingness to be proactive and brand-positive with clients to bring new clients in to the studio, • Familiarity with Shopify retail management software and point-of-sale system is preferred, • An interest in textiles, graphic design or fashion helpful This position offers a creative, fun and engaging environment for a motivated retail sales associate with a desire to assume increasing management roles. We’ll invest heavily in your development, offering training and opportunities to progress into senior management. Why This Role Is Special • It’s our first shop within our John Lewis Partnserhip collaboration — the most visible, high‑impact location in our business, • You’ll work closely with the founder of the business as well as John Lewis Partnership executives, • You’ll influence retail standards across both the Initially London and John Lewis brands, and have high level interactions with other Sloane Square-based brands., • You’ll be part of a high‑performing, creative passionate team, • You’ll have genuine opportunities to progress quickly This is the kind of role that transforms careers. Benefits: • Company pension, • Discounted or free food, • Employee discount Work Location: In person in SW1 location

Part-Time Marketing & CRM Assistant Hybrid – Ealing, London | 2 days per week Berenice London is a growing specialist hair and wig business based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Marketing & CRM Assistant to work closely with our founder and help us better organise and manage our marketing systems and customer communications. This is not primarily a social media management role. We already have a team member responsible for our social media and content. Instead, we are looking for someone who loves organisation, systems, email marketing, customer communication and making sure things actually get done. What you'll be helping with • Managing and monitoring our GoHighLevel CRM, • Setting up, reviewing and improving email automations and customer journeys, • Making sure leads and customers are correctly organised, tagged and followed up, • Managing and improving our Calendly booking journeys and automated communications, • Taking ownership of organising and managing our Zoho email inbox, • Responding to customer enquiries and emails in a professional, warm and helpful way, • Identifying emails that need the founder's personal input and making sure they are brought to her attention, • Following up customer enquiries and conversations where appropriate, • Editing and maintaining customer information within our systems, • Reviewing our existing automated emails and identifying where communications could be improved, • Helping plan email newsletters, including coming up with ideas and keeping a regular newsletter schedule, • Working alongside our existing social media/content team member, • Helping the founder plan content and making sure planned Instagram videos actually get recorded, • Keeping track of marketing ideas, improvements and unfinished projects and helping move them through to completion, • Regularly reviewing our customer journey and spotting things that aren't working as well as they should The person we're looking for You don't need to be a senior marketing manager. We're looking for someone who is: • Extremely organised, • Proactive and comfortable taking ownership, • Confident learning and using online systems, • Comfortable with CRM and email marketing software, • Excellent at written English and confident communicating directly with customers, • Warm, professional and thoughtful in their communication, • Able to understand when they can deal with something themselves and when something needs to be escalated to the founder, • Able to work independently, • Naturally good at following things through, • Comfortable reminding and chasing the founder when something is needed!, • Interested in improving how a small growing business operates Experience with GoHighLevel, Zoho or Calendly would be a big advantage, but you don't necessarily need experience with all three if you're confident learning new systems. The role Part-time – approximately 2 days per week We envisage this being a hybrid position, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the role and hours to grow over time. You'll work closely with the founder of Berenice London as well as our existing remote marketing/content team member. We're a small business, so we're looking for someone who enjoys being involved, bringing ideas and gradually taking ownership of their area rather than waiting to be given every individual task. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of role interests you, 2. Any experience you have with CRM systems, email marketing, automations or Calendly, 3. An example of something you've organised or improved without being specifically told how to do it, 4. Your experience communicating with customers by email, 5. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding the right person with the right attitude than finding someone with a long list of qualifications.

Yard Sale Pizza is a growing and successful hospitality business currently with 18 locations based across London and plenty more on the way! We are seeking an outgoing, enthusiastic, proactive and highly organised marketer to join our marketing team. As the Marketing Executive you will work closely with our Marketing Manager, Social Media Manager, Director of Brand Marketing, Growth Director and the senior management team at Yard Sale Pizza to support our day to day marketing function, managing and building our pub partner network and assisting in all aspects of our marketing and campaigns. You will also support the team with some administrative tasks and assist with any key marketing activities and events. This role comes at an exciting time for Yard Sale and would be a great opportunity for the right person to grow with the business. What You'll Be Doing: • Supporting across our marketing campaigns & collaborations, providing creative input and reliable organisation to help deliver them., • Supporting end-to-end marketing operations by driving project timelines, aligning cross-departmental teams, and ensuring high-quality campaign delivery., • Supporting & writing copy for content., • Day to day admin for digital tasks., • Managing administrative and reporting requirements for the marketing team including pub reports, menus, wrap ups, community research, and notes/next steps from meetings., • Management of external digital and print collateral (menus/website/marketing copy etc.), • Helping to maintain marketing presence in shops to help capture content and identify additional marketing and sales opportunities., • Basic InDesign/creative responsibilities in managing marketing assets and creating new ones where possible., • Support on local business/community/charity outreach and handle incoming requests., • Assisting on all Yard Sale events including;, • Photoshoots, • Local pizza handouts, • Activation launches, • New shop openings What we're looking for: • Minimum one year experience in a marketing and/or relationship management role., • Strong knowledge and understanding of an in-house marketing function within hospitality., • Proactive, self-starting and enthusiastic approach., • Great with people and able to build relationships with pub partners, shop teams and our friends in the community across London., • Organised and reliable with a good attention to detail., • A team player with a can-do attitude., • Awareness and understanding of the Yard Sale brand and how we communicate., • Passionate about food & drink, London hospitality and keen to grow in the industry., • Creative or design ability (InDesign/Photoshop) a plus but not essential. Benefits: • Hybrid working role, Wednesdays in Hackney with the YSP Head Office Team, • Cycle to work and tech scheme, • Working from home allowance, • 28 days annual leave, • Pizza for days!, • YSP merch and generous discounts for you, your family & friends., • Epic staff parties and of course... pizza for days! **If this sounds good, then we can't wait to hear from you! Please send your cover letter and CV to: lucy@yardsalepizza.com**

We are looking for a dynamic social media expert to join the PR & Marketing team at [Firmdale Hotels](https://www.firmdalehotels.com/christmas-at-firmdale-hotels). This is a fantastic opportunity to be part of a passionate team based in Soho, responsible for the communications for our eight award-winning hotels in London, as well as the Firmdale brand. The role will provide insight into travel and F&B social media management for one of the UK's most successful, privately owned luxury hotel brands. Role and Responsibilities: • Lead the social media strategy for Firmdale Hotels across Instagram, Facebook, LinkedIn and TikTok. Take ownership of copywriting, content creation, scheduling, publishing and community management for the social channels. Create high end content across various pillars (rooms, restaurants, bars, private events) and grow our channels, increase brand recognition and loyalty, and reach new audiences.Work with the Senior Social Media & Content Executive and New York Social Media Manager to execute an insight-led social media strategy aligned with wider PR, marketing and commercial objectives – driving awareness, engagement, website traffic, bookings and revenue, • Create day-to-day content as well as deliver social campaigns for exciting pop ups, activations and seasonal moments, • Proactively identify and test emerging social media trends, formats and opportunities that could work for Firmdale, • Manage our paid social agency for Instagram and Facebook, working closely with them to execute and report on campaigns to drive awareness for the hotels and restaurants, • Execute a creator-led strategy for TikTok, • Manage content creators in collaboration with the PR team, both on a paid and gifted basis, identifying, briefing and managing creators aligned with our hotels and restaurants in London, • Frequently visit our London hotels, bars and restaurants to capture engaging video content via iPhone and camera for Instagram Reels, • Monitor, analyse and report on the performance of the social media platforms, • Use data-driven growth tactics to increase social engagement and audience, • Share a monthly social report, • Input into ad hoc reports for team projects and key events, • Support the PR & Marketing team in photo and video shoots, and support the wider PR & Marketing strategy, including promoting experiences and events, • Work with third parties (such as Design Hotels, Mr & Mrs Smith and drinks partners) on collaborative content, • Continuously monitor and engage with social media conversations about Firmdale Hotels, proactively engaging with accounts including key contacts such as journalists and travel agents Requirements: • Genuine interest in social media, digital trends, and hospitality, • A minimum of five years' experience working in social media within the luxury, lifestyle or hospitality industry – F&B experience a bonus, • A roster of industry and influencer contacts, • A strong understanding of the social media industry and platforms, and the ability to embrace new features to drive engagement – Instagram, TikTok, LinkedIn and Facebook, • Track record of growing social media accounts, • Professional experience managing a social media calendar and the use of scheduling tools, with proficiency in reporting across different social media channels (either via the native platforms or third-party reporting tools), • Proficient with an iPhone and passionate about content creation, • Highly organised with the ability to prioritise effectively while managing a high-volume workload Location and Hours • 9am to 6pm Monday to Friday, based at our Head Office in Soho, • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand, • Monitor and engage with social media channels, albeit briefly, during weekends as needed to maintain timely responses and brand presence, • Occasional evening work to oversee shoots, events or create content What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed., • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for 2024, 2025 & 2026, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a waiter, you'll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. You'll be greeting guests, taking orders, serving pizza's, and keeping the pizzeria clean and safe. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work What's in it for you? • £12.71 per hour + tronc., • Serious career development - We are opening 5 pizzerias this year & next., • On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

Lettings AgentLocation: Camden, London (next to Camden Road Station)Are you ambitious, confident, and looking to build a successful career in property?We are looking for motivated individuals to join our growing team as a Lettings Agent. Whether you’re already working in sales or looking to break into the property industry, this is an excellent opportunity to learn valuable skills, gain hands-on experience, and develop a rewarding career.Our office is based in the heart of Camden, right next to Camden Road Station, with a supportive team environment focused on helping each other succeed.What You’ll Be DoingMarketing available properties to prospective tenants and landlords.Speaking with clients and understanding their property requirements.Booking appointments and consultations with potential clients.Conducting free property consultations and advising clients on their options.Building and maintaining strong relationships with landlords and tenants.Following up on enquiries and generating new business opportunities.Working closely with an experienced team to achieve results.What We’re Looking ForExcellent communication skills.A positive attitude and willingness to learn.Confidence when speaking with clients.Strong work ethic and self-motivation.An interest in property, sales, and customer service.Previous experience is helpful but not essential as full training is provided.What We OfferFull training and ongoing support.A friendly and driven team environment.Career progression opportunities.Modern office location next to Camden Road Station.The opportunity to develop valuable sales and property experience.EarningsThis is a commission-based position with realistic earnings of £3,000–£6,000+ per month, depending on performance. There is no cap on earnings, making it an excellent opportunity for individuals who are motivated by results and personal growth.If you’re passionate about property, enjoy working with people, and want the opportunity to learn while building your income, we’d love to hear from you.