Mystery Shopper

About Us: Feyi is a dynamic and innovative floral boutique specialising in minimalistic bouquets that resonate with Gen-Z and young millennials. We pride ourselves on our unique approach to floral design and our commitment to sustainability. Our offerings are curated to reflect contemporary trends and the aesthetic preferences of our young, vibrant clientele. We are looking for a talented florist to join our team, bringing creativity, enthusiasm, and exceptional customer service to our pop-up stores and events. Job Description: As a Florist at feYi, you will play a crucial role in creating and delivering beautiful floral arrangements that align with our brand's minimalistic style. Your responsibilities will include both front-of-house customer interactions and back-of-house order fulfilment. You will work in a fast-paced environment, ensuring that our customers receive high-quality products and exceptional service. This role requires flexibility - one day you will be at the studio, one day at our Oxford Street store and another day trading at our Hackney Wick Campervan! Responsibilities: Floral Design & Creation: Create minimalistic bouquets and floral arrangements that cater to the tastes of Gen-Z and young millennials. Stay updated with current floral design trends and incorporate them into your creations. Ensure all floral designs meet the company’s quality standards. Customer Service: Greet and assist customers at our pop-up stores and events, providing personalised recommendations and information about our products. Handle customer enquiries and orders with professionalism and a positive attitude. Process transactions accurately and efficiently. Order Fulfilment: Prepare and package floral orders for shipping, ensuring timely and safe delivery. Manage inventory and supplies, keeping track of stock levels and placing orders as needed. Maintain a clean and organised workspace. Make a selection of hot drinks for customers (training provided) Event Support: Assist with the setup and breakdown of pop-up stores and event displays. Collaborate with the team to create visually appealing and cohesive floral installations for events. Social Media: Be comfortable on camera, filming DITL vlogs. Creating engaging and fun content. Featuring on Tik Tok lives and other social channels. Coffee Sales: We sell coffee in our Carnaby Street store, on occasion you will be required to make coffee orders. If you have no experience, training will be provided. Requirements: Proven experience as a florist or in a similar role. Strong understanding of floral design principles, with a focus on minimalistic styles. Ability to create trendy, aesthetically pleasing arrangements. Excellent customer service and communication skills. Ability to work efficiently in a fast-paced environment. Attention to detail and a strong sense of aesthetics. Flexibility to work weekends, holidays, and during peak seasons. Knowledge of sustainable and eco-friendly floral practices is a plus. What We Offer: Competitive salary based on experience. A creative and supportive work environment. Opportunities for professional growth and development. Employee discounts on floral products. Flexible working hours. How to Apply: If you are passionate about floral design and excited about creating beautiful, minimalistic bouquets for a trendy clientele, we would love to hear from you. Please submit your CV, a cover letter, and a portfolio of your work. Application Deadline: 25/11/2024 Feyi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: This job specification provides an overview of the primary responsibilities and requirements for the position of Florist at Feyi. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Job Type: Fixed term contract Contract length: 3 months Pay: £14.00-£15.00 per hour Expected hours: 24 per week