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Company: NIJI Handcrafted Mochis. Location: Old Spitafields Market. Job Description: As a shop assistant at the Niji Mochis stand, you will be responsible for the correct customer service and care of the work area. Requirements: - Fluency in English and Spanish is essential. - Previous experience in retail is a must. - Friendly, organized and dynamic. Friendly and happy Company Culture. :) Growing opportunities.
We are looking for a Shop assistant! Who knows how to care of our products and custumers. Monthly payment. Italian Speaking Extra Benefit: •Free meals during the shift • 20% discount in store • Referral bonus • Mystery Shopper Bonus • In the birthday every employee can request to store manager day off.
About Us: Our cafes were born from the love of everything Italian. We love the food, the culture, the people, and the history of Italy. We are located in the heart of London and are known for our artisanal coffee blends, our pastries, sandwiches and salads made freshly on site, and much more. But we’re not just about the coffee and food. We also aim to create a warm and inviting atmosphere where people can relax and enjoy each other’s company, and our cafes are a favourite gathering spot for locals and visitors alike. Job Description: We are seeking a passionate and experienced Store Manager to join our team at ARRO Coffee. As a Store Manager, you will be responsible for daily operations, and lead, motivate and inspire your team. If you have a love for coffee and enjoy creating memorable experiences, we'd love to hear from you! Responsibilities: - Lead motivate and inspire your team making sure each member is fully trained and delivering exceptional customer service. - Work to find solutions. Requirements: - Previous experience as a Store Manager or similar role preferred. - Previous experience as a barista or in a similar customer service role preferred. - Be flexible in your duties and working hours - Knowledge of coffee preparation techniques and espresso equipment. - Excellent communication and interpersonal skills. - Positive and proactive attitude. - Ability to work in a fast-paced environment and multitask effectively. - Attention to detail and a commitment to quality and cleanliness. - Availability to work flexible hours, including mornings, evenings, weekends, and holidays. Benefits : - Competitive salary - Free food and drinks while at work - 50% off food and drinks made in store and 30% off on everything else - Recommend A Friend Scheme, giving you the chance to earn up to £250 - Enrolment on Store Bonus Scheme* - Opportunities for advancement and professional development - Fun and supportive work environment
At Bread&Truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of Store Manager in our esteemed establishment. Job Overview: We are on the lookout for talented individuals with a minimum of 1 year of management experience and strong recommendations. As store Manager, you will be responsible for the daily operations, ensuring the running of the store is smooth and efficient, while also training and developing the team. This role is fundamentally about optimizing store operations through effective training, instruction, and development, ensuring a high level of customer satisfaction and maintaining the quality standards that Bread&Truffle is known for. Responsibilities: Daily Operations: Oversee and manage all areas of the store, ensuring that daily tasks are carried out effectively and efficiently. Training and Development: Ensure the team is adequately trained and developed to perform their roles to the highest standard. Hygiene and Cleaning: Maintain high standards of cleanliness and hygiene across the entire store and team, ensuring all team members hold a valid Alimentas Hygiene Certificate. Inventory Management: Take charge of the store's entire stock process, ensuring correct counts, smooth deliveries, adherence to FIFO principles, and efficient communication and analysis regarding stock. Waste Reduction: Continuously work to minimize product and ingredient waste, ensuring optimal product handling and quality by the team. Shift Planning: Produce a comprehensive monthly shift plan for all employees, managing and updating any unforeseen alterations efficiently. Requirements: At least 1 year of relevant management experience. A track record of excellence in previous roles. Food Safety Certificate or the ability to obtain one promptly. Why bread&truffle ? Joining our team means becoming a part of a vibrant and expanding company with tremendous potential for personal and professional development. If you believe you have the passion, skills, and vision needed for this role, apply with your full CV to explore further. We eagerly await your application and look forward to the possibility of you joining our exceptional team. Let’s make some bread&truffle magic together! Previous experience as assistant manager in the food industry is necessary. Job Type: Full-time Salary: £32,000 - £ 35,000 ( + BONUS )
We are looking for an experienced breakfast / deli chef for a coffee shop / cafe with an easy kitchen set up. Shifts are a mixture with two the same or mixed weekdays off per week and working times are 7am - 5.15pm with a 30 min break and 7am - 2.30pm or 9.30am - 5.30pm / 6pm on weekends. Full training is provided by our other chef who you will be working closely with every Friday, Saturday and Sundays. We are an open kitchen so you must be friendly, well presented and tidy as you will sometimes interact with our customers. Aprons and cloths are supplied and cleaned by us on a daily basis. immediate start, payment is made every month but can be done fortnightly and is via PAYE. There Is opportunity to grow within the company and also work some evening shifts for our sister brand food truck!
We are looking for candidates for a vacancies available in various roles some of which are based in central London and other locations. Vacancies we have available in retail as shop assistant & cashier for customer service roles Important skills required to increase your eligibility for these roles Good customer service We can provide job training if needed. We have flexible working hours for various vacancies to fill as soon as possible. wages can range from £13 to £16 per hour up to £2400 per month Please apply and we’ll contact
White Mulberries is a family of two independent coffee & brunch cafes located next Tower Bridge in St Katherine Docks Marina and London Bridge. We are looking for an experienced cafe manager with minimum 12 months experience in managerial roles to join our team of 6 employees at our London Bridge shop. You must hold a valid Level Food Hygiene certificate, be familiar with allergy ingredients and have a good experience as barista/manager in order to train new employees. You will be leading a team in calm and focused manner, create weekly rota, carry out interviews train new employees.
Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery is located in Chelsea Green, London and aims to create a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We will fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. All bread and pastries will be baked on site at our shop. We are currently looking for an Shop Supervisor to join the Birley Bakery Team. The company benefits our Shop Supervisor receive are: - 28 days holiday per year (including bank holidays) - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - 20% discount at Birley Bakery - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of our Shop Supervisor are: - To assist the Shop Manager to maximise sales and service levels within the shop. - To maintain the cash handling procedures conducted within the shop and for the security of any monies held on site. - To lead by example and ensure that high standards of customer service are practised by all staff and are maintained. The Experience & Qualifications required of our Shop Supervisor are: - Previous experience working in a retail environment is required - Experience of supervising a team is required - A friendly, approachable attitude is essential! The working hours: The shop is open 7 days per week: Monday- Saturday from 7am-7pm Sunday from 8am-6pm This role will work 9 hours per day, on a rota basis 5 days out of 7 If you feel you would like to join us as Shop Supervisor at Birley Bakery then apply by forwarding your up to date CV to the link below
Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We are looking for someone fun, that pays attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.
Ahkeke London is a newly established London based designer brand which has opened our first store last yea. It is in one of London's most famous locations: Ham yard hotel and second one and third one opening soon this Winter. In store, we sell womenswear and jewellery. We are looking to hire full and part time(cover up to 3 days a week) shop assistant. Immediate start first shift from Next week. The store is small and low footfall, easy to maintain. The goal is to welcome everyone who comes in and get people to know more about the brand. As the result of that, you will be working alone in the shop during your shift. Looking for a well-organised and hardworking individual with strong adaptation when facing new challenges and ability to work well on an individual base. Friendly and passionate about sales role is the key. Open to students on summer break. Day to Day task includes but not limited to: - Keep the shopfloor clean and tidy - Restock and stock check - Welcome and assist customers for fitting and answer questions - Label product - Ironing clothes and keep displaying organized Potential for supervisor role or retail manager.
Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.
We are looking for a passionate Deli Assistant! Who knows how to care of our products and custumers. Monthly payment. Italian Speaking Extra Benefit: •Free meals during the shift • 20% discount in store • Referral bonus • Mystery Shopper Bonus • In the birthday every employee can request to store manager day off.
We are looking for a passionate and flexible Baker to join our North London Bakery and Coffee shop. We currently have four branches with plans to open more, so there's the potential to grow with the company. If this sounds like you, please get in touch
Would you like to work with one of the most luxurious brands in the UK? Do you have a dynamic and vibrant personality with strong selling skills, excellent customer service and a friendly disposition? We have exciting opportunities to work in Imperial Bamboo . Imperial Bamboo is a shop for selling Bed Linen ,Pillows and mattresses made of bamboo. Candidates should be passionate about delivering a professional customer service at all times, whilst being immaculately presented and holding excellent communication and client skills. If you are interested, please read further details below: Purpose of the Role The Retail Sales Consultant (Luxury Brand Ambassador) is responsible for delivering world class customer service in our stores to achieve sales and service target. They are passionate and knowledgeable about the Imperial Bamboo Bedding. We referred to our Sales Consultant as Luxury Brand Ambassadors to represent better the level of excellence of our team members! This role is full time working 5 days per week Day to Day Key Responsibilities Your duties will include but not be limited to the following: Ensuring that you are well informed about all the items Imperial Bamboo Bedding, that you will sell and can communicate with confidence the features and benefits of their bedding and other products to potential customers. Act as an ambassador for the brand and company Achieving the sales targets that are set for you and provide the highest levels of customer service to all our customers and potential customers in line with the Shopping Center. Maintaining a clean and well-merchandised environment on the counter where you work. Ensure Company Visual Merchandising standards are always maintained. Carrying out promptly any reasonable instructions or tasks set by your line manager. I.e., stock replenishment, unpacking stock deliveries, stock taking, recording sales figures and supervising agency staff. If requested, report sales figures to Sales & Education Manager on a weekly basis. Record individual sales data daily Opening, maintaining, and closing your cash till each day you are at work in line with store expectations. Being aware of and reporting any stock loss or damage on your counter and stock room area. Being aware of promotional activity. Skills/Experience Required Appreciation and a passion to work within the industry. A passion or keen interest in bedding sales Experience of providing a consistent high level of customer service. Experience of dealing with clients/customers. Highly organised team player, able to communicate with colleagues at all levels. Able to demonstrate a pro-active attitude and flexible approach. Excellent time management, organisation and prioritising skills. Key Personal Qualities A team player, self-motivated and able to work on own initiative A blend of passion, dedication and imagination Eager to learn and share their knowledge High levels of attention to detail. See the whole picture but care about the details and client satisfaction Please note that these are not exhaustive lists Location This role is based in Westfield Stratford London Salary and Benefits Competitive salary and benefits reflective of a luxury retail brand. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. - We very much value your interest in our opportunity. We anticipate a high level of applications and will only directly contact candidates we feel are best suited for this role. Thank you for your understanding.
Job description About Us Al Dente is an Italian restaurant chain, fresh pasta laboratory and wine shop. We are a resilient and flourishing business with five locations. We provide Great food and Excellent service in a warm and relaxed environment. Chef de Partie We are looking for a motivated, experienced Chef de Partie to join the Kitchen team on our Goodge Street location, with possibility of promotion and great career opportunities. We are looking for a CDP eager to prepare fresh pasta dishes, quality Italian food, made from fresh, prepared with skills and passion. The ideal candidate will need to be passionate about food, flexible and keen to learn. A self-motivated natural team player that thrives under pressure. Great salary + service charge. The minimum requirements for this Chef de Partie role include: Experience at the required level Experience in BUSY fresh food restaurant A genuine passion for creating the finest food Keen to thrive in the busy kitchen environment A strong personality – someone looking to challenge themselves Local to London Eligibility to live and work in UK The role of Chef de Partie will: Handle fresh ingredients, prepare them to the highest standards Maintain a professional manner while under pressure Show willingness to achieve excel Ensure Health & Safety and COSHH laws are observed If we sound like a perfect fit for you, please don’t hesitate to get in touch. Looking forward to hearing from you. Best, AL DENTE Management Team
About Us : Lyna London is a small jewellery and accessory family business that started in 2021. We provide high-quality jewellery items at an affordable price, crafted to be worn and appreciated daily. Our active presence on social media has significantly contributed to our increasing popularity over the years, attracting customers globally who proudly wear our jewellery and accessories. Job Summary : We are looking for a part-time Sale Assistant to join our team at Camden Market in London. The ideal candidate will greet and assist customers as they enter the store, helping them with their desired products. The goal is to provide high class customer service and drive company growth and revenue through sales maximisation. Candidates should be available to work on weekends or bank holidays. Responsibilities : - Ensure high levels of customer service satisfaction through excellent sales service - Excellent verbal communication skills and comfortable speaking with customers - Recommend and display items that match customer needs - Being able to handle multiple tasks efficiently in a fast-paced environment, like chatting with customers while serving them, is key. - Making sure to maintain the shop tidy and well-stocked - Process transactions accurately and efficiently - Being comfortable in-front of the camera is essential, as we create videos for our social media accounts - Handle phone enquiries with professionalism and excellent phone etiquette Skills: - Strong time management skills to prioritise tasks effectively - An exceedingly positive attitude and a strong commitment to learning and growth within the role - Strong attention to detail and organisational skills - Previous experience in retail or customer service is preferred Benefits : Employee discounts & Free Snacks Location : Camden Market, London
BoH Team Member - Full time | Monday - Thursday The Salad Project: £12.50 per hour We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a five store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally as committed to finding and nurturing our staff and so we are on the hunt for back of house team members, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Back of House Team Member 36 hours per week To prepare fresh produce and help make everything we need to build an awesome salad! To follow hygiene regulations and best practices to help maintain our 5* hygiene standards To play a key role in ensuring there is sufficient food (hot and cold) for key service periods To report to, pass on feedback from, and support a Kitchen Manager To assist in preparing and cooking daily deliveries of fresh food To assist senior chefs in opening or closing the kitchen Expectations | Efficiency, Communication, Energy Strong proficiency in efficient, quality food prep Positive energy and dedication to the team Ability to work as a team and build interpersonal relationships Ability to work in a fast paced environment Positive energy and dedication to the team - we all have to have each other's back Strong ability to maintain a clean and hygienic environment Ensure service levels are maintained to the standards we expect and corners aren't cut Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year Ideally, you will have at least 1 year of experience working in a professional kitchen/casual dining restaurant Experience/readiness to work in a fast-paced environment Compensation | £12.50 per hour 30 days holiday package (including bank holidays) £100 ‘Refer a Friend’ scheme Performance based bonus Free lunch/dinner from The Salad Project while on shift Team social events Opportunities for career progression as the business grows
We are currently recruiting for an experienced Chef de Partie at an exciting, brand new rooftop bar based in Waterloo! Join us in delivering first class service to our guest & crafting delicious dishes in our stunning & vibrant venue! Come and be part of the fun at Circes Rooftop. Benefits: Company pension Discounted or free Employee discount Health & wellbeing programme Refferal programme Store discount Schedule: 10 hour shift 8 hour shift Day shift Every weekend Flexitime Night shift Supplemental pay types: Service charge
MONDAY TO FRIDAY - 40h/week We are looking for a FULL-TIME TEAM MEMBER to join our growing team at our SALAD BAR in Central London. Monday to Friday only. NO WEEKENDS or bank holidays. We need someone dynamic and hardworking. You'll have a fixed rota every week with a minimum of 40 hours. If you are looking for a young and exciting company, that allows you to have a balanced lifestyle and to grow within the company, then apply today! As team member you’ll be focused in serving customers and making the salads they want. Also when the shop it’s quiet you’ll be helping the kitchen doing some vegetables preparation (chopping). The benefits you will receive if you join us as a team member: - 40h a week minimum - Fixed rota (with possible changes to cover colleagues). - No overnight shifts (the shop closes at 8.30pm and at 2.30pm on Fridays) - Monday to Friday - No Weekends and bank holidays off - Free meal on duty, and 70% staff discount on any additional purchases. - Salary paid every 2 weeks. - 28 days paid holiday. - Full training and development and opportunities to grow within the company. - A healthy and balanced lifestyle - Central London location Salary: £12/h Job Types: Permanent Experience: 1 year (preferable) Language: English intermediate (required) Work authorisation: United Kingdom (required)
We are currently recruiting for an experienced Sous Chef at an exciting, brand new rooftop bar based in Waterloo! Join us in delivering first class service to our guest & crafting delicious dishes in our stunning & vibrant venue! Come and be part of the fun at Circes Rooftop. Benefits: Company pension Discounted or free Employee discount Health & wellbeing programme Refferal programme Store discount Schedule: 10 hour shift 8 hour shift Day shift Every weekend Flexitime Night shift Supplemental pay types: Service charge
Greeter The Salad Project: £11.55 per hour We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a five store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally as committed to finding and nurturing our staff and so we are on the hunt for front of house team members, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Greeter 12 hours per week | Monday - Thursday Be a “Sp” champion who is the face of the brand on a day to day basis Assist customers with their orders and answer any questions Package Click & Collect and Delivery orders Making sure the napkins, glasses and cutlery is topped up and continuous maintaining of hygiene standards Expectations | Efficiency, Communication, Energy Strong proficiency in communication, with both our customers and internal teams Friendly and approachable with fantastic customer service skills Ability to work as a team and build interpersonal relationships Ability to work in a fast paced environment Positive energy and dedication to the team, we all have to have each other's back Strong ability to maintain a clean and hygienic environment Ensure service levels are maintained to the standards we expect and corners aren't cut Up for a laugh, but know when it’s time to knuckle down Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year Ideally, you will have some experience working in a customer facing role within the hospitality industry A big smile and warm tone of voice Compensation | £11.55 per hour 30 days holiday package (including bank holidays) £100 ‘Refer a Friend’ scheme 50% all items in store Team social events Opportunities for career progression as the business grows
Kitchen Porter Wanted - 7 DAYS A WEEK - 9AM - 2PM. . Must be able to do food prep, Work mostly in the kitchen wash dishes and clear tables. And also help at the front of the shop. Serving customers and have a smile on your face and be a peoples person. And make the customers happy. Start up Salary £11 per hour reviewed in 3 months
Front of House Supervisor | £14 per hour | Monday - Friday We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a five store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for a front of house Supervisor, hungry for an exciting new experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | FOH Supervisor 45 hours per week | Rotating between morning and evening shifts To work under our store managers To lead one service a day To assist in efficient food preparation To help manage our team members To implement & improve service processes To monitor & implement hygiene best practices To help maintain our 5* hygiene rating Expectations | Efficiency, Communication, Energy Ability to steady the ship and prevent issues before they happen Leadership and communication skills Positive energy and dedication to the team Strong ability to maintain a clean and hygienic environment Ensure service levels are maintained to the standards we expect Strong organisational skills Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year Ideally, you will have 1 years’ experience managing a team in a fast-paced environment within the hospitality industry Compensation | £14 per hour 30 days holiday package (including bank holidays) Performance based bonus £100 ‘Refer a Friend’ scheme Free lunch/dinner from The Salad Project while on shift Team social events Opportunities for career progression as the business grows
Description Ta'mini Lebanese Bakery is a middlestran street bakery food. located at Russell Square We are looking for a Full time and part time employee. SALARY WOULD BE £27000 PER YEAR @45hours per week The Barista is responsible for serving products to costumers in a courteous and friendly manner. Safely handle the hot and cold drinks during preparation & serving. Receiving all customers orders. Ensuring that all customers are served & educated on our products. providing the highest quality standards to customers. Answering customers questions regarding any product in the store. Routinely cleaning all the shop areas (Bar Lounge, Dinning area, Trash). Serving and cleaning lounge when needed. Refilling the products in shop areas. Ensuring that all the cabinets are stocked and tidied to deliver a full service. cooperating with other staff members. Maintaining the service counters clean and fully stocked. Requirements: 1. Must know the customers service. 2. Ability to work under pressure. and manage the busy in peak time. 3. Hard working. 4. Barista experience.