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Order fulfillment manager - Stanley Ley

Management

4 hours ago34 views

Job Title: Order Fulfilment manager


About the Role


As Order Fulfilment Coordinator at Stanley Ley and Harris & Zei, you will be responsible for ensuring all customer orders — across retail shops, e-commerce, and bespoke services — are processed efficiently, accurately, and on time. You will play a key role in maintaining our reputation for precision and exceptional service.


Key Responsibilities


Process all incoming orders from online, retail, and wholesale channels.
Accurately input order details into the system (Shopify POS, Sellerdeck, Zoho CRM/Inventory).
Coordinate with the stockroom and tailoring/production teams to ensure availability.
Prepare and organise packing, shipping labels, and courier bookings (e.g., DHL).
Track and update order status, ensuring timely dispatch and customer notifications.
Liaise with customers regarding order queries, special requests, or delays.
Maintain accurate records of orders, returns, and exchanges.
Support stock counts and inventory updates when required.
Report order trends, issues, or fulfilment challenges to management.


Key Skills & Attributes


Strong attention to detail and accuracy under pressure.
Excellent organisational and time management skills.
Confident using digital systems (Shopify POS, Zoho CRM/Inventory, Excel).
Clear communicator, both with colleagues and customers.
Problem-solver with a proactive attitude.
Interest in menswear, tailoring, or fashion (preferred).


Working Hours & Location


Based primarily at our [Fleet Street / Middlesex Street / Limehouse] locations.
Full-time.

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Nahid U. avatar icon
Nahid U. from Stanley Ley is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £16 hourly
  • Starting time
    Immediate start!

pin iconFleet Street, EC4Y 1AA, London

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Supervisor ManagerLondon

Menswear fashion • 11-50 Employees

Hiring on JOB TODAY since December, 2023

Stanley Ley is one of the UK's most established British fashion retailers and legal outfitters. With over 120 years of British Heritage.

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Nahid U.Active 1 hour ago
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