Receptionist

Modern restaurant in the City looking for an evening Receptionist with hospitality background at the Ivy City Garden restaurant. Shifts 17:00- midnight You’ll be the first and last person our guests see when they visit. That’s why you’ll need an unflappable personality, good communication skills and a flair for teamwork. We’re looking forward to work with you !

Grow with us... When restaurant guests arrive at Madera, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self. We’re currently seeking a Host/Hostess who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience. About you... Passionate about hospitality and food and beverage with previous similar work experience. Basic knowledgeable of banquet operations, a team player, hard worker, and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Full time & Full flexibility required Description Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: - Greet and welcome guests with warmth and professionalism. - Manage reservations, ensuring accurate and efficient table assignments. - Coordinate with the service team to ensure a seamless dining experience. - Answer phone calls and inquiries, providing information and assistance. - Maintain the reception area, keeping it clean and organized. - Uphold the highest standards of service and guest satisfaction. Requirements: - Previous hospitality/customer service experience. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Positive and friendly demeanour. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

THE RESTAURANT Inspired by Japanese, Thai & Our local culinary cuisine and discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, our Asian Dining Restaurant promises to deliver a culinary adventure that will leave a lasting impression. COFFEE & BRUNCH A new destination for speciality coffee in the Covent Garden area crafted in the beautiful building at the corner of Savoy Court and Strand in the heart of London. With its relaxed atmosphere, Wolfox is the perfect place to brunch while taking in the distinguished views of fast moving London. We open at 9am everyday and Service brunch til 12pm We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. Title of Position: Receptionist Location: Central London Role: Receptionist part time Must work Thursdays, Sundays 18/24hrs per week Pay: Competitive; £13 to £14 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility: • To carry out all duties assigned by the Group Reservations Manager and Duty Manager • To ensure the smooth running of all functions of the reception desk • To allocate tables in the most efficient way possible to maximise bookings • To re-confirm reservations in accordance with Wolfox booking policy • To greet customers in a polite and efficient manner and to show them to their tables promptly. • To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition • To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently • To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager • To ensure that the reception desk and reception area is always clean and immaculately tidy • To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. • To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code • To ensure you have a full working knowledge of Wolfox Restaurants as specified in the staff handbook. • To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping. • To bid farewell to all customers as they leave • To maximize sales by being able to make informed recommendations and suggestions to guests Skills and Personal attributes required • Communication skills • Customer service centric • Drive and energy • Building working relationships • Team player • Problem-solving

This role demands a candidate with a hospitality background and proficiency in customer service. We are looking for an individual that has worked with SEVENROOMS and OPENTABLE. Duties encompass managing phone calls, emails, and face-to-face interactions, along with guiding guests to their tables and providing menus, all while ensuring exceptional customer service standards are upheld.

YOUR JOURNEY WITH US STARTS HERE...... Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you’ll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What we’re looking for A warm, people-oriented demeanour A team-first attitude A gift for paying attention to the smallest details Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions, or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MUST HAVE RIGHT TO WORK IN THE UK

Sitting in the heart of Shoreditch - the Mondrian, like the area it inhabits, emits a cool and easy atmosphere. There is something for everyone here from our 120 bedroom hotel, our unique all-day cocktails, natural wine and coffee spot Christina’s and BIBO our Spanish Tapas restaurant. We are looking for a host to join our team as part of our BIBO restaurant. BIBO is our beautiful Spanish restaurant based in the Mondrian Shoreditch. It is the concept of three Michelin-Star chef Dani García and combines García’s Andalusian heritage with the techniques and ingredients of each BIBO location to create dishes that are loved around the globe. A bit about you: Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self. Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together. Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other. Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts. Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from. Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks. To be successful in this role we ask that you have: Previous experience as a Host or within hotels or service-based industry is required. Sense of urgency. Yes, yes, yes mentality. Can do attitude. Have a genuine passion for food and beverage. The Benefits: Discounted global hotel rates for you across the whole of our brand. A day off for your birthday plus an extra day added to your holiday allowance each year. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Never go hungry - we will make sure you are fed on shift with delicious breakfast, lunch and dinner served in our team restaurant. Initial on the job training to help you understand your role and the venue, then constant communication and guidance to ensure you are the best possible you. Enhanced family leave for when you’re expanding your family. Code membership – up to 50% off of your favourite London restaurants, bars and hotels for you to enjoy in your downtime. Lots and lots of career progression – the world is your oyster to switch it up and grow with us. Party, Party, Party – from regular team drinks to our bi-annual parties. We know how to let our hair down. Experience Stay – it is important to us that you experience Mondrian not just as your place of work but also on the other side as a guest. So you and a guest have a stay on us, expose yourself to the club and enjoy a meal in BiBo. ‘Mondrian is a way of travel. With its groundbreaking design and progressive programming it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours…and we do it with an international level of service, everywhere.’

About Le Petit Beef Bar: Le Petit Beefbar on Cale Street in Chelsea is Beefbar’s first ever UK outpost. This elegant yet cosy setting spread on numerous floors take on existing Beefbar restaurant around the world. What are we looking for in you? • Have previous experience working as a Host/Hostess in a high-end restaurant environment • Impeccable attention to detail • Passionate about the hospitality industry • Proactive self-starter who can work independently with good judgement and minimal direction • Excellent communication skills • Drive and ambition with a desire to learn and grow within the team. • Desire to continuously learn and improve both knowledge and bartender skills Key Job Responsibilities: • Highly driven and ambitious • Passionate about working with the very best Italian produce

Restaurant receptionist/ host/hostess-Experienced-full time Fish! Restaurant in Borough Market is looking for an experienced and enthusiastic restaurant host/ess. Please note that we can only consider applicant with Restaurant Receptionist experience at least 2 years ! We are looking for someone who has great knowledge of how to handle a busy, high volume service, someone who enjoys working in a fast paced service, can work independently and in team. The restaurant is a brasserie style, counts 110 seats inside and 40 outside. We are open every day and welcome around 2500 guests weekly. The service style is casual and friendly but professional and efficient. For the role you will need: -Availability to work full time, as per weekly rota. -Minimum 2 years previous restaurant receptionist/host experience in a high volume service -Highly organized nature with great attention to details -Knowledge of Opentable booking system -The ability to handle high volume customers flow -Some computer skills,knowledge of excel-word documents. -A welcoming manner -Great team player with strong communication skills The core functions for the role are as follows: -Management of online( Opentable) walk-in and phone reservations, party reservation organizing. -Daily admin of menus, reservations-using word&excel documents. -Responsible for welcoming guests to the restaurant, seating reservations and walk ins, -Dealing with all requests and queries in an efficient and professional manner whether face to face or over the telephone or in emails. -Follow the opening,closing and daily duties procedure. What the company offers to you: -Full time hours, earnings £14 / hours including tronc. Plus tronc bonus on top of hourly wage -Monthly payment with early access via Wagestream -Various weekly rota of double&single shift, 2-3 days off. -Staff drink and meal when in duty -Uniform -£500.00 Refer a Friend bonus -50% discount when dining with us pus 20% family discount -Pension scheme -28 days holiday ( inc bank holiday), increasing with length of service -Be a part of bubbly Borough market’s spirit All applicants must be eligible to work in the UK and must obtain a Share Code prior to application.