REPATRIATIONS ASSISTANT

Office & Admin

5 hours ago98 views

We have a small but very good Repatriation Team who organises repatriations to over 40 countries every year. Each country has unique requirements, hence your day is never the same!
Due to our success, we are currently seeking another member for our Team. You must be compassionate and detail-oriented with good computer literacy skills to join our team.
As a Repatriation Assistant, you will be responsible for supporting the repatriation manager in all areas of the repatriation services, such as travel to and from embassies, office assistant duties – answering the telephone, computer inputting, ordering doctor’s papers and any other administration work required, as well as assisting bereaved families in making repatriation arrangements. Your computer literacy will be essential in managing digital records and coordinating various aspects of the repatriation. Languages skills (such as French, Arabic or Lithuanian) would be an advantage.
If you have a strong commitment to providing exceptional customer service during sensitive times, along with good computer skills, we invite you to apply.
Responsibilities:
  • Meet with bereaved families to discuss repatriations arrangements and guide them through the process with empathy and professionalism.
  • Assist families in selecting appropriate funeral services, including caskets, and urns.
  • Utilise computer software and digital tools to maintain accurate records of repatriation arrangements, customer preferences and financial transactions.
  • Travel to and from embassies to submit or collect relevant documentation.
  • Collaborate with the other company’s departments to ensure that all aspects of the repatriation run smoothly.
  • Assist with general office duties, such as answering phone calls, scheduling appointments and responding to inquiries.
  • Maintain a professional and compassionate demeanour at all times, understanding the sensitivity and emotional nature of the job.
  • There is also opportunity for overtime.


Qualifications:
  • Previous experience in repatriation, funeral arranging or a related field is preferred, but not necessary, as training will be given.
  • Compassionate and empathetic nature, with the ability to provide comfort and support to grieving families.
  • Excellent organisational skills with meticulous attention to detail.
  • Outstanding interpersonal and communication skills, both verbal and written.
  • Good computer literacy skills, including proficiency in word processing, spreadsheet management and database software.
  • Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
  • Be a good team player.
  • High degree of professionalism, integrity, and confidentiality.
  • Languages kills (such as French, Arabic or Lithuanian) would be an advantage.
  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    8:30 am to 5:30pm

pin icon10 Woolwich Manor Way, E6 5PA, London

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Office & AdminLondon

Funeral home • 51-250 Employees

Hiring on JOB TODAY since February, 2025

We are an independent local family owned funeral directors established since 1881. We use our expertise gained from generations of experience, to provide guidance, care and outstanding personal service to families at a difficult times.

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Repatriations TCSActive 31 minutes ago
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