Reservations Manager

Customer Service

7 hours ago29 views

Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience.
We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager.
Responsibilities:
  • Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service.
  • Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality.
  • Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests.
  • Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone.
  • Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally.
  • Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience.


Requirement:
  • A passion for hospitality and guest satisfaction.
  • Previous experience in reservations or front-of-house roles.
  • Outstanding communication and interpersonal skills, with a warm and professional demeanour.
  • Strong organisational skills and attention to detail.
  • Proficiency in reservation software (Ideally Sevenrooms)


Morning OR evening shift available.
If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £13 – £15 hourly
  • Starting time
    Immediate start!

pin icon265 Hampstead Road, NW1 7QX, London

icon
Customer Service ManagerLondon

Restaurant, Bar & Terrace • 11-50 Employees

Hiring on JOB TODAY since July, 2021

Azura is an Aegean inspired restaurant, bar and terrace with dishes and cocktails inspired from Greece and Turkey. We have devoted ourselves in creating a unique experience combining dining and DJ entertainment in the heart of London.

Serge Karatas  avatar icon
Serge Karatas Active 2 hours ago

More jobs from this company

Similar jobs