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Resident Liaison Officer

24 hours ago•41 views

Resident Liaison Officer - Social Housing Planned Works
Based in Royal Borough Kensington & Chelsea - must be a resident of the Borough
Full time - Monday to Friday 8am to 4:30pm
16 week FTC with the possibility of extension - start Mid February

We're currently working with a leading main mechanical contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Kensington & Chelsea area.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:

Working on planned maintenance projects
Being the main point of contact for residents during planned works; both face to face and via telephone/email
Pre-entry visits and company inductions
Proactively collect residents contact details for future communication
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Visiting properties that are being refurbished with potential tenants and advising them on completion dates

Key requirements include:

Must hold CSCS card
Resident of Royal Borough of Kensington & Chelsea
Strong communication skills, both written & verbal
Experience working on a live construction site & within site operations
Knowledge of MS Word & Excel to an intermediate level

You will be based in the temporary Site Office, working closely with the Site Managers & Engineers. This role may include lone office working while other employees are working elsewhere in the building.
Due to the company Social Values policy, you must be based within the Royal Borough of Kensington & Chelsea to be considered for this role.
If you're available to start in Mid February then Please apply online now!