Room Service Waiter - Holiday Inn London - Kensington High Street

Overview We are seeking a warm, energetic, and service-driven Breakfast Host/Hostess to join our busy central London hotel. As the first point of contact for our guests each morning, you will play a vital role in creating a welcoming atmosphere and ensuring a smooth breakfast service. Key Responsibilities • Greet and welcome guests with genuine warmth, setting the tone for a positive dining experience., • Escort guests to their tables and manage the seating plan effectively., • Anticipate and respond to guest needs, always delivering exceptional service., • Be knowledgeable about breakfast offerings and confidently answer guest questions., • Work collaboratively with the kitchen and service team to ensure efficient service flow., • Maintain the cleanliness, tidiness, and presentation of the breakfast area at all times., • Handle guest concerns professionally, ensuring swift and effective resolution. Skills & Experience Required • Previous experience in a guest-facing hospitality role, ideally within hotels or restaurants., • A natural ability to create a warm, welcoming atmosphere and build rapport with guests., • Strong communication and interpersonal skills., • Ability to remain calm and perform well under pressure in a fast-paced, high-volume service., • Positive attitude, proactive mindset, and strong team player., • Flexibility to work early mornings, weekends, and bank holidays. What We Offer • Competitive hourly pay (£12.50 ph.) plus service charge opportunities., • Meals on duty and uniform provided., • Colleague discounts across the hotel and wider IHG group., • Development and progression opportunities within a global hotel brand., • Be part of a vibrant and supportive team in a landmark central London property. How to Apply • If you are passionate about guest service and enjoy making mornings brighter, we’d love to hear from you., • Candidate should have the right to work in the UK and provide documents for right to work.

Purpose of the role Responsible for assisting the Health Club in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department To manage departmental sales and marketing administration and reports in according to company standards To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place To work with the Membership Executive to ensure that the Leisure Club’s sales and marketing strategy is implemented successfully To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club in the effective running of the Health Club Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotel’s standards, and name badges are worn. To respond the telephone enquiries as per club procedures To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Health Club Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally

Spa Therapist - Kensington, London Job Type: Part Time Holiday Inn London – Kensington High Street is one of Europe’s largest Holiday Inn properties, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool, and Spa. We are looking for a Spa Therapist who is qualified to provide facial electrotherapy treatments and can provide first class treatments and exemplary customer care to our guests during their Spa journey. Job purpose: As Spa Therapist will report directly to the Spa Manager and will help ensure the safe and efficient day to day operation of the Spa. Job Role: As Spa Therapist you will have experience of the following: Facials Body treatments Massage Manicures, Pedicures and Gels Waxing Preparing treatment rooms In addition, you will also: Hold a VTCT Level 3 Facial Electrotherapy Certificate or equivalent. Demonstrate the highest level of professionalism in order to provide a first class and consistent service to your clients. Act as an ambassador for the Club and Spa, displaying a great sense of style and integrity. Convey to your clients a sense of knowledge and assurance. Possess demonstrable knowledge of relevant trends in the Health and Beauty industry. Be driven by and embrace new trends and innovations.

Job Description and Summary : To monitors and supervises aquatic activities, including overseeing swimmer safety, rescue operations and staying alert to changing water conditions To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place. To always promote a positive perception of the company both internally and externally. Essential Qualification Requirement: We’re looking for safety-focused, skilled professionals to join our team. To be eligible, you must hold a valid RLSS UK Level 3 Award in Pool Lifeguarding. This is a mandatory requirement — candidates without this qualification will not be considered. Duties and responsibilities: Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Supervising and assisting in cleaning equipment and facilities. Opening and closing the pool each day, depending on schedule and hours. Instructing or assisting classes in fundamentals of swimming Resolving scheduling conflicts to make sure the pool environment is safe. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported in line with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipment’s are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Customer Relations: Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests’ requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guest’s experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Key performance indicators: Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling NPLQ qualification Benefits: Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally

We are seeking a friendly and efficient Waitress to join our team. The ideal candidate will provide excellent customer service, take orders, serve food and beverages, and ensure a pleasant dining experience for guests. The Waitress should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment. Key Responsibilities: Greet and seat customers in a friendly and professional manner. Present menus, answer questions, and make recommendations on food and beverages. Take accurate food and drink orders and relay them to the kitchen and bar staff. Serve food and beverages promptly and efficiently. Check in with customers to ensure satisfaction and address any concerns. Process payments and handle cash or card transactions. Maintain cleanliness and organization of tables, dining areas, and service stations. Follow all health and safety regulations. Assist in setting up and closing down the restaurant as needed. Requirements: Previous experience as a Waitress or in a customer service role preferred. Strong communication and interpersonal skills. Ability to work well under pressure in a fast-paced environment. Excellent multitasking and time management abilities. Basic math skills for handling payments. Flexibility to work evenings, weekends, and holidays. A positive attitude and a team-oriented mindset. Benefits: Competitive salary plus tips. Employee discounts.

This is a part-time position working 5 to 6 evenings per week. Its essential the candidate lives near the restaurant as the shifts are 3 to 4 hours per day. The candidate needs to be confident and charismatic and a quick learner.

We are looking for a passionate, enthusiastic and flexible person to join our team! The ideal candidate loves customer interaction, has experience in hospitality and is excited to join a growing independent bakery. There will be the opportunity to progress and develop your skills, and even join the management team. Weekend availability is required. We have four bakeries, and are hoping to open more in the future, so are looking for people who want to grow with us. If this sounds like you, please get in touch

We're looking for a Drinks Runner to join our front of house team at The Ivy High Street Kensington . A Runner is an entry level position that will give you valuable insight and experience into the hospitality industry. The pace is fast and the standards are high, but if you are passionate and a quick learner, it can be the start of a great career. You will: • Assist waiters in serving food and beverages to guests, • Carry food to guests, ensuring the area is cleared after, • Help set up the restaurant for service, • Support the chefs to ensure they are prepared for service What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: • Top class training – before the job and on the job, plus opportunities to progress, • Excellent staff meals, served exactly as they are to guests, • A generous staff discount at all of our Ivy Collection restaurants nationwide, • Lots of great benefits including free uniform, cycle to work scheme and savings on things like gym membership and cinema tickets, • Reward programmes recognising employee longevity and recognising those who promote us as an employer of choice, • A great work-life balance and plenty of opportunities to socialise with your team outside the workplace, • External support in partnership with the charity, Hospitality in Action - providing access to legal care, financial support & personal advice The Ivy Collection Who are we? All Ivy Collection restaurants have been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, extending the magic of our celebrated West Street venue to handpicked locations across London, the UK and Ireland. Open seven days a week and offering all day dining, from breakfast to dinner with lunch, brunch and afternoon tea in between, means everyone has the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion.

Provide customers with friendly and polite service. Take food and wine orders. Serve wine. Answer the phone when necessary.

We’re looking for a Head Waiter / Waiter to join The Ivy Collection. Working closely with the front of house team to make sure high standards are maintained. You’ll welcome all our guests at the highest standards, making everyone from business people to locals feel like our only guest. Who are we? Iconic but accessible. Glamorous but good fun. Prestigious but unpretentious. The Ivy Collection is bringing a touch of The Ivy magic to the rest of London and beyond, with fabulous food you’d happily eat every day and service you’d expect from the best. Who are you? You are: Current / previous experience working as Waiter in a top restaurant or hotel, not necessarily a five star but somewhere known for its service and style A natural leader, you know how to get the best from the floor team A good communicator, exceptionally friendly and inclusive, even after a long shift Experience in supporting the seamless running of a restaurant by providing excellent guest service Ability to work effectively as part of a team and work on your own initiative What’s in it for you? As well as a chance to add one of the world’s most prestigious names to your CV, you’ll get: Top class training, before the job, and on the job Meals from our menu and discount in all our restaurants Lots of benefits including your uniform, cycle to work scheme, a recommend a friend scheme and savings on things like gym membership and cinema tickets A salary you’ll be hard pressed to beat Where next? With more restaurants opening next year, The Ivy Collection is your oyster. You could help open a new site. Move to head office. Take on a bigger team. Tell us your plans and we’ll help you get there.

Caffe concerto is urgently looking for waiters/waitresses & baristas to join in our traditional restaurants in central London. As a waiter/waitress, you’ll discover how to use your charm and attention to detail to deliver the guest experience. Working in our restaurant you will ensure that your guests are comfortable by providing a seamless service with a personal touch through breakfast, lunch, afternoon tea, dinner. In return, our waiter/waitress will receive an industry-leading pay package of up to 37K per year this includes your basic pay and service charge based on a 48 hours 6 days work per week Rota. incredible opportunity for career progression and the training to make sure you succeed and grow while you are working with us. extra benefits of work with us: • 50% staff discounts in all our venues even on your days off for you and up to 3 more members of your family., • flexible time table., • annual 28 days paid holidays., • learning and development opportunities, • Positive attitude, • Experience is required., • Must have the stamina to work full time and flexible busy shifts., • Possess basic math skills and have the ability to operate a cash register, • Be able to communicate and understand the English language(s) with our customers, • Enjoy working around customers.

Exciting opportunities have arisen for an enthusiastic and self-motivated Commis Waiter/Waitress to join the Novikov Asian Restaurant. Novikov Restaurant & Bar is located in Mayfair and it is one of the most popular and successful restaurants in Central London with two distinct restaurants and a stylish Lounge Bar. In return we will offer: • Highly competitive remuneration package, • “Refer a friend” bonus scheme, • “Holiday on your birthday” bonus scheme, • Discounts on dining in the restaurant, • Staff meals/coffees/teas are provided when working a shift, • Online and in-house training programs, • Opportunities to progress your career within Novikov Restaurant & Bar. We look forward to receiving your application. Commis Waiter Waitress - Full time Immediate start.