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Sales Supervisor

5 hours ago•21 views

Job Description
Job Title: Store Supervisor for Jewelry Store Position Overview:
As a Store Supervisor for our stores, you will be responsible for overseeing the day-to-day operations of the store and ensuring the highest level of customer satisfaction. Your main duties will include supervising staff, managing inventory, maintaining the store appearance, and providing exceptional customer service. You will also be responsible for achieving sales targets, implementing marketing strategies, and ensuring compliance with company policies and procedures.
Key Responsibilities:
Team Supervision: Lead and supervise a team of sales associates, ensuring they are trained and motivated to deliver excellent customer service. Assign duties, manage schedules, and provide guidance when necessary.
Customer Service:
Ensure an exceptional customer experience by providing prompt and personalized service. Resolve customer complaints or issues and address any concerns promptly.
Sales and Marketing:
Monitor and achieve sales targets by implementing effective sales strategies, upselling products, and cross-selling. Collaborate with marketing department to implement promotional activities and attract potential customers.
Inventory Management:
Maintain accurate inventory records, conduct regular stock checks, and ensure appropriate stock levels are maintained. Coordinate with suppliers for timely replenishment and manage product deliveries.
Store Operations:
Oversee daily store operations, including opening and closing procedures, cash management, and POS system operation. Ensure compliance with company policies, pricing guidelines, and safety procedures.
Visual Merchandising:
Collaborate with visual merchandisers to create appealing product displays and maintain visual standards in the store. Ensure products are properly labeled and effectively showcased to entice customers.
Training and Development: Continuously train and develop sales associates on product knowledge, customer service skills, and sales techniques. Conduct regular performance evaluations and provide constructive feedback to improve individual and team performance.
Reporting and Analysis: Generate sales reports, analyze data, and identify trends to make informed business decisions. Provide insights and recommendations to the store manager for improving sales and customer satisfaction.
Administration: Complete administrative tasks such as preparing work schedules, managing employee records, and maintaining accurate sales and inventory reports.
Above all, we expect you to maintain the highest integrity and values of the company while performing your job role.