£35000–£40000 yearly
Full-time
Harringay Warehouse District, London
Tenant Support & Rent Resolution Officer About the Role We are looking for a confident, resilient and professional individual to help reduce rent arrears by working directly with tenants across our portfolio. This is not a debt collection or enforcement role. Instead, you will visit tenants in person, understand the reasons behind outstanding rent, assist them in resolving issues (particularly Housing Benefit and Universal Credit claims), and encourage prompt payment where appropriate. The successful candidate will be comfortable working independently, visiting multiple properties each day, and dealing with people from a wide range of backgrounds. They must be able to remain calm under pressure, communicate with authority, and build respect through professionalism. Key Responsibilities • Visit tenants with outstanding rent balances., • Discuss rent arrears in a firm, respectful and professional manner., • Identify the reason for non-payment., • Assist tenants with Housing Benefit and Universal Credit issues where appropriate., • Liaise with local authorities and support organizations to help resolve benefit delays., • Encourage tenants to make payments or agree realistic repayment plans., • Record detailed notes following every visit., • Provide regular updates to the office., • Escalate serious concerns or safeguarding issues., • Build positive working relationships while protecting the landlord's interests. Requirements • Excellent communication and interpersonal skills., • Confident dealing with difficult conversations., • Calm under pressure and able to manage conflict professionally., • Assertive without being aggressive., • Strong problem-solving ability., • Organised and able to work independently., • Full UK driving licence., • Own vehicle required., • Good understanding of Housing Benefit and Universal Credit is desirable, although training can be provided., • Previous experience in housing, property management, tenancy support, enforcement support, security, customer service, policing, military or similar roles would be advantageous., • Able to work over time or early hours, weekends when required. Ideal Candidate The ideal candidate is someone who naturally commands respect through their confidence, professionalism and presence. They are comfortable visiting tenants alone, can handle challenging situations calmly, and focus on finding practical solutions that help recover rent while maintaining positive tenant relationships. Benefits • All travel expenses covered., • Mobile phone., • Ongoing training., • Company pension., • Paid annual leave.
Interviews tomorrow
