You Should Apply If You Are:
Customer-focused and skilled at developing lasting customer relationships.
Capable of providing quality backup support for the rest of the team.
An experienced mechanic, qualified to at least Cytech Level 2 (Level 3 preferred) or equivalent.
Familiar with E-bikes (preferred).
Methodical, with a high level of accuracy and attention to detail.
A proactive problem solver with a "can-do" attitude.
Able to work effectively under pressure, especially during high seasonal workloads.
Proficient in working with hydraulic brake systems, electronic gear shifting, e-bike maintenance, suspension servicing, and wheel building, with a strong ability to learn quickly on the job.
Eager to learn and develop technical knowledge.
Familiar with POS and workshop booking software.
Remote Work: No
Responsibilities:
Perform routine maintenance and repairs on bicycles, ensuring optimal performance and safety.
Utilize hand and power tools to diagnose and resolve mechanical issues.
Assist customers with bike-related inquiries and provide expert advice on repairs and upgrades.
Lift and maneuver heavy bicycle components as needed during repairs.
Maintain a clean and organized workspace, adhering to safety protocols.
Stay updated on the latest bicycle technologies and repair techniques.
Must-Haves:
More than 3 years of workshop trade experience.
Understanding of trade suppliers and knowledge of sourcing branded parts.
Strong customer relationship skills.
Familiarity with EPOS bicycle workshop management systems.
Cytech Level 2 or above, or relevant training.
If you are passionate about bicycles, have the required skills, and want to be part of a dynamic team, we would love to hear from you!