UK - Account Manager (Feltham)
21 hours ago
London
Join Us to Shape the Future of Work: Your Next Adventure Awaits! Position Overview\n The Onsite Recruitment Account Manager plays a pivotal role in managing client relationships and overseeing onsite recruitment operations directly at the client’s facility. As the primary operational liaison between client stakeholders and our internal recruitment teams, you will ensure seamless candidate sourcing, onboarding, workforce planning, and compliance with service level agreements (SLAs), all while maintaining high levels of client and worker satisfaction. Key Responsibilities Client Relationship & Account Management\n\n • Act as the primary onsite operational contact for client managers, shift leaders, and HR teams.\n, • Build and nurture strong, consultative relationships with client stakeholders to understand staffing demands and operational priorities.\n, • Conduct regular operational meetings, shift check-ins, and performance reviews to report on key metrics and account SLAs.\nRecruitment & Onboarding Operations\n\n, • Oversee high-volume sourcing, interviewing, selection, and orientation for temporary, contract, or permanent staff.\n, • Ensure effective pipeline management to meet volume fulfilment targets and tight shift start deadlines.\n, • Deliver structured onsite orientation, site walkthroughs, and safety briefings to prepare candidates for placement.\nWorkforce Supervision & Attendance Management\n\n, • Manage day-to-day onsite attendance, shift check-ins, clock-in management, and absence tracking.\n, • Proactively resolve candidate and worker queries, shift adjustments, workplace concerns, and performance management.\n, • Collaborate with client operational leaders to adjust staffing levels based on volume fluctuations.\nCompliance & Audit Standards\n\n, • Enforce strict adherence to legal compliance, Right to Work verifications, background checks, and client-specific onboarding criteria.\n, • Maintain complete and accurate documentation across systems prior to shift start dates.\n, • Support internal and external audits by maintaining accurate compliance trails and reports.\nData Tracking & Reporting\n\n, • Maintain real-time records in ATS and internal databases, tracking fulfilment rates, attendance, and turnover.\n, • Prepare and present regular operational performance reports and action plans for internal leadership and client reviews.\nTeam Leadership & Process Optimisation\n\n, • Direct and support onsite coordinators or recruitment supervisors, offering operational guidance and mentorship.\n, • Continuously evaluate operational processes to improve candidate throughput, onboarding efficiency, and worker retention.\nCompensation\n Salary: £32,000 per year About Us\n Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We empower companies to boost productivity and efficiency while providing workers with the tools they need to thrive. Our mission is simple: to empower the people who make the world go round. \n With deep industry expertise and cutting-edge technology, our end-to-end platform covers the entire workforce lifecycle—from recruitment and planning to time and attendance, performance, cost management, and communication. We deliver measurable improvements in fulfilment, attendance, retention, and workforce quality. \n Headquartered in Madrid, we operate in 10 countries across Europe, the US, and Latin America, backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank. Join Our Community and Make an Impact\n Innovation, high standards, and analytical thinking are in our DNA. Here, everyone has a voice, and that voice matters. You’ll take full ownership of your work, collaborate across borders, and grow by doing. We celebrate diverse perspectives and champion empathy, honesty, and inclusion. \n We reward your impact with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe. If you're ready to make a real impact at scale, you're in the right place! Proud to Champion Equality\n At Job&Talent, we value diversity and are an Equal Opportunity Employer. We welcome applications from all suitably qualified individuals regardless of national origin, race, disability, religious beliefs, or sexual orientation. Come join us—we look forward to your application!