Supporter Services Administrator - Battersea Dogs and Cats Home - London

Please note, internally this vacancy is titled "Rehoming & Welfare Assistant (Dogs)" We are looking for a Rehoming & Welfare Assistant to join our beautiful Battersea centre in Old Windsor, providing the highest standards of animal husbandry, care, and enrichment to the dogs in our care. In this role, you will ensure our kennels meet high standards of cleanliness, provide dogs with the correct food, water, and enrichment, and support their behavioural and medical needs. You will keep accurate animal records and regularly review procedures to maintain excellent care for every dog at Battersea. The right candidate for this role will demonstrate: • Experience of looking after animals in a work or volunteer capacity, including physical ability to lift and move animals and other heavy objects., • Experience delivering high‑quality work with minimal supervision, managing a high workload, and adapting positively to change., • Proven ability to work collaboratively across teams and tailor communication to different audiences., • Clear and adaptable communicator with empathy and resilience when supporting people and animals in distress., • Flexible and able to prioritise multiple tasks effectively., • Experience maintaining good practice and using electronic databases, with strong IT literacy (including MS Office and relevant systems) supported by solid basic literacy and numeracy skills.

This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part-time commitments. As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on-site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea. This opportunity is well suited to a compassionate individual with strong customer service skills, looking for a meaningful weekend-based role with purpose. The right candidate will demonstrate: • Proven history of delivering excellent customer service skills and demonstrable experience of dealing with customers in difficult circumstances., • Proven experience of working with dogs of different sizes and ages., • Proven experience of taking and communicating difficult decisions, using sound judgement and a diplomatic approach., • Experience in a fast-paced environment with the ability to prioritise effectively., • Ability to demonstrate understanding of communicating with vulnerable people on a regular basis and consideration for safeguarding protocols., • Proven experience of working constructively and collaboratively with colleagues from different teams as well as experience of working and communicating with multiple external stakeholders., • IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role., • Ability and motivation to deliver high quality work with minimum supervision.

We are looking for a Rehoming and Welfare Coordinator (Cat Rehoming) to join the team at Battersea London. In this role you’ll provide exceptional customer service within our Rehoming remit while effectively coordinating the smooth and expeditious journey of cats through the Home. The right candidate will have: • Significant experience working in a demanding customer service environment, consistently delivering excellent service., • Proven administrative experience with strong attention to detail., • A track record of producing high‑quality work with minimal supervision, while managing and prioritising a busy workload and multiple tasks., • A positive approach to change, with proven experience of adapting effectively., • Strong written English and numeracy skills, and confident use of MS Office and IT systems., • Clear and adaptable communication skills, with the ability to tailor your style to different audiences., • Experience handling sensitive issues with empathy, professionalism, and resilience., • Flexibility and the ability to manage multiple tasks in a fast‑paced environment.

🧰🪜🔧 We’re hiring a 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭! 🧰🪜🔧 Battersea is looking for a 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 with hands-on experience in one or more trades (Plumbing, Electrics, Carpentry, Painting & Decorating) to help keep our three centres running smoothly for the animals and people who rely on us. In this role you’ll carry out general maintenance tasks that keep our facilities clean, secure, and welcoming for both animals and staff. If you want your work to make a real impact, we’d love to hear from you. 𝘠𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘵𝘩𝘪𝘯𝘬 𝘺𝘰𝘶'𝘳𝘦 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘧𝘪𝘵 𝘣𝘶𝘵 𝘬𝘯𝘰𝘸 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘸𝘩𝘰’𝘥 𝘣𝘦 𝘱𝘦𝘳𝘧𝘦𝘤𝘵? 𝘗𝘭𝘦𝘢𝘴𝘦 𝘴𝘩𝘢𝘳𝘦!

About the Role Are you ready to kickstart your career in sales and make a real difference? We’re seeking enthusiastic and driven individuals to join our fundraising team as Entry-Level Sales Representatives. In this role, you’ll learn the foundations of sales while helping to support important causes through donor engagement and outreach. Key Responsibilities • Engage with potential donors, businesses, and sponsors to generate financial support., • Build and nurture relationships with supporters through phone calls, in-person meetings, and online communication., • Deliver persuasive fundraising messages with confidence and professionalism., • Work towards team and individual fundraising goals .• Learn to research market trends and identify new opportunities to grow support .• Collaborate with marketing and events teams to enhance outreach efforts. • Keep track of conversations, pledges, and donations using CRM systems. What We’re Looking For • A strong interest in sales, fundraising, or customer-facing roles (experience is a plus, but not required)., • Great communication skills and the confidence to speak with people from all backgrounds., • Motivated, goal-oriented, and eager to learn., • Ability to work both independently and as part of a supportive team., • Passion for making a positive impact through meaningful work .• Previous experience in retail, hospitality, or volunteering is a bonus. Why Join Us? • Commission-based pay with performance-driven incentives., • Full training and mentorship provided—no sales experience needed!, • Opportunity to grow within a supportive, purpose-driven organisation., • Be part of a team that’s passionate about helping communities and creating change.If you’re energetic, people-oriented, and ready to grow your career in sales— Apply now and start making a difference!

About the Role We are seeking a Public Relations Officer to support client engagement and external communications within our IT consultancy business. This role focuses on delivering structured, research-led support to client interactions, ensuring alignment with industry standards, policy requirements, and best practices. The successful candidate will play a key role in bridging communication between clients and internal teams, contributing to high-quality service delivery and long-term client relationships. Key Responsibilities • Conduct research and analysis on regulatory frameworks, industry standards, and policy requirements relevant to IT consultancy services., • Support external communications by ensuring client interactions and materials align with applicable standards and internal policies., • Act as a liaison between clients and internal teams, providing informed guidance on service requirements and associated considerations., • Assist in preparing and coordinating client-facing documentation, including service agreements, reports, and advisory materials., • Contribute to client engagement and business development by identifying opportunities and presenting services within structured frameworks., • Prepare accurate reports on client accounts and ongoing activities, ensuring consistency, transparency, and alignment with internal standards. Requirements • Experience in research, analysis, or advisory-based roles, • Strong written and verbal communication skills, • Ability to interpret complex information and present it clearly to clients, • Experience working with structured documentation and reporting, • Professional approach to client engagement and stakeholder communication

The Salad Kitchen is seeking an organized, tech-savvy Account Manager to lead our B2B operations. You will act as the central point of contact for corporate clients and the lead administrator for our digital sales platforms, ensuring accurate menus, functional tech, and seamless communication. Responsibilities 1. Digital Platform Management • Partnerships: Own our presence on corporate and delivery platforms (Just Eat for Business, &dine, Feedr, Deliveroo, Uber Eats)., • Menu Maintenance: Manage seasonal updates, pricing, and site hours across all digital touchpoints., • Tech Troubleshooting: Perform POS updates and act as the "tech-intuitive" first line of defense for app-related hiccups. 2. Communication & Inbox Mastery • Inquiry Management: Manage the "Hello" and "Orders" inboxes with warmth, ensuring high-volume corporate orders are processed accurately., • Coordination: Liaise between corporate clients, the kitchen, and FOH teams., • Social Support: Handle customer service queries and corporate leads via Instagram. 3. Growth & Tracking • Promotions: Create and analyze the performance of discount codes and corporate promos., • Account Retention: Build relationships with corporate admins to keep us as their top-of-mind lunch choice., • Sales Reporting: Monitor corporate trends and data to identify growth opportunities and ROI. 4. Who You Are • Tech Literate: Comfortable navigating software back-ends, POS systems, and admin dashboards., • Natural Communicator: Friendly, professional, and suited for corporate client relations., • Highly Organised: Able to juggle multiple inboxes and tasks without losing your cool., • Proactive Problem Solver: A "get it done" attitude with a knack for spotting process gaps.