Switchboard Operator - Luxury Retail - Hosco - London

Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. - Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries with professionalism - Ensure accurate lead capture and seamless handover to Sales and Aftersales - Collaborate with stakeholders to optimise customer journey and conversion - Support campaigns, peak periods, and wider business initiatives - Produce clear, insightful performance and service reports

Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

FRONT OF HOUSE ASSISTANT – Cove Cannon Street We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Greet guests warmly and assist with check-in and check-out procedures Handle guest inquiries, requests, and basic complaints professionally Answer phone calls and manage reservations or guest information Maintain a clean, organised, and welcoming front desk area Follow hotel policies, procedures, and service standards Coordinate with housekeeping and other departments as needed Assist with administrative and front office tasks Ensure guest satisfaction at all times THE FIRE YOU CARRY Friendly, professional, and customer-focused attitude Strong communication and interpersonal skills Ability to work well as part of a team Good organisational and multitasking abilities Attention to detail and accuracy Problem-solving skills and a calm approach under pressure Basic computer and administrative skills Willingness to learn hotel systems and procedures YOUR PROVEN TRACK Previous experience in customer service or hospitality preferred Experience in a hotel front office or guest services role is an advantage Experience dealing with guests in a face-to-face environment Ability to work flexible shifts, including weekends and public holidays On-the-job training provided for entry-level candidates Experience using property management systems (PMS) is an advantage WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

¿Quiénes somos? Insotel Hotel Group es una empresa familiar que cuenta con más de 50 años de presencia en el sector turístico de Baleares. En la actualidad Insotel está presente en Ibiza, Formentera, Mallorca y Menorca, cuenta con un portfolio de 8 hoteles con dos marcas diferenciadas ofreciendo el mejor servicio a más de 2 millones de clientes anuales: Insotel Hotels & Resorts Insotel Prestige Hotels & Resorts En pleno proceso de crecimiento trabajamos constantemente para optimizar nuestra oferta y ofrecer el mejor servicio al cliente mediante la calidad de nuestros servicios y la constante innovación. Además en Insotel Hotel Group somos conscientes de la necesidad de que sus actividades y servicios se realicen con el oportuno respeto con el medioambiente para un adecuado desarrollo turístico sostenible comprometiéndonos con el cumplimiento de las políticas de calidad y medioambiente bajo el lema “la calidad y la sostenibilidad no se poseen, se practican”. ¿Por qué trabajar con nosotros? Cercanos: El ambiente de trabajo en Insotel Hotel Group se basa en la cercanía entre empleados, mandos intermedios y dirección. ¡Entre todos formamos una gran familia unida para ofrecer el mejor servicio posible a nuestros clientes! ¿Te apuntas? ¡Somos INSOTEL! Comprometidos: Vivir la experiencia de trabajar en Insotel Hotel Group implica que si eres bueno y responsable en lo que haces, volveremos a contar contigo, temporada tras temporada, para que nos ayudes a seguir creciendo. ¡Trabajando en Insotel Hotel Group tendrás estabilidad! En un Entorno Único: Nuestra misión ofrecer productos y servicios de máxima calidad a nuestros clientes. Nuestros hoteles son de alta calidad, están situados en lugares paradisíacos y con instalaciones exclusivas. ¡Trabajarás en un entorno privilegiado! Responsable y con posibilidades: Al igual que nos preocupamos por que a nuestros clientes no les falte de nada, lo mismo ocurre con nuestros empleados. En Insotel Hotel Group queremos que tengas todo lo que necesitas durante el tiempo que nos acompañes, con posibilidades de alojamiento y manutención, un salario fijo, posibilidad de conciliar, seguridad en el trabajo, entre otras. ¿Quieres descubrir qué más te ofrecemos? Si te gustan los retos profesionales, Insotel Hotel Group es tu lugar. Pedimos un alto nivel de exigencia para poder ofrecer una experiencia diferencial a nuestros clientes. Con nosotros estarás en constante aprendizaje y podrás crecer profesionalmente temporada tras temporada.

bread&truffle. is looking for an upbeat and motivated Team Member to join our vibrant teams. The role is primarily focused on preparing our signature fresh gourmet focaccias to the highest quality, in line with bread&truffle. standards. If you care about your work environment and understand the importance of cleaning, food safety, and compliance—while ensuring the shop is always spotless, fully compliant, and delivering an outstanding customer experience—we’d love you to join us. At bread&truffle., we pride ourselves on high standards in quality and customer service, and we’re looking for someone who truly cares about the details that make a difference. Availability & Shifts

Looking for a store manager full time for our vintage store in the heart of brick lane. 3 years experience required.

Retail Assistant – Hyde Vapes (Waterloo, London) We are a vape shop looking for an experienced retail assistant to join our team. Requirements: Must have extensive vape product knowledge (devices, pods, disposables, coils, e-liquids) Previous experience in a vape shop or similar retail Must speak fluent English Must have the right to work in the UK Reliable and able to work independently Role includes: Serving customers and giving product advice Using the till and handling payments Restocking and keeping the shop clean Following age verification rules To apply: Send your CV. Job Type: Full-time Benefits: Employee discount Store discount Work Location: In person

Job Vacancy: Till Staff (Full-Time) Location: Whole Foods Centre, Leyton Hours: Full-time evenings shift – 6 days per week Salary: TBC The Role We are looking for a friendly, energetic, and reliable individual to join our front-end team. As the face of our store, you will be responsible for providing a fast and efficient checkout experience while ensuring every customer leaves with a smile. Previous Experience Required • Retail/Service Background: At least 6–12 months of experience in a fast-paced retail or hospitality environment., • Till Operation: Proven experience handling cash and card transactions accurately using an Epos system., • Customer Interaction: A track record of dealing with customer enquiries and resolving complaints professionally., • Legal Compliance: Prior experience or training in "Challenge 25" or similar age-restricted sales protocols is highly desirable. Key Responsibilities • Checkout Operations: Efficiently scanning items and processing payments accurately., • Customer Service: Greeting shoppers, answering enquiries, and assisting with packing when needed., • Product Knowledge: Assisting with price checks and promoting in-store loyalty schemes., • Maintain Standards: Keeping the front and back of tills area clean and ensuring bags/supplies are replenished. Ensuring low-stock items are reported to supervisor., • Compliance: Strictly following legal guidelines for the sale of age-restricted goods. What We’re Looking For • A positive "can-do" attitude and a passion for helping people., • The ability to work well under pressure during busy peak periods., • Strong communication skills and basic numeracy., • Flexibility to work a variety of shifts.