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Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

We're a growing education consultancy based in London. We help young people and professionals alike to reach their academic goals. We specialise in professional orientation tests for young adults, helping with university choice, enrolments and student finance. We're looking for a new team member to deal with the ever-growing candidates enquiries. The job will require him/her to: • Run the CRM with leads and candidates' information, • Provide telephone consultations, • Check candidates' documents and prepare applications, • The position requires a candidate to be proactive in the search of potential students, • Keep social media accounts updated You will undergo a two-week training with our team members to gain a deep understanding of the services we provide prior to engaging with potential candidates. Job address: The Engine Room, Battersea Power Station Circus Road West, Nine Elms, SW8 5BN, London, England, United Kingdom

Job Title: Finance Manager Salary: £55,000 per annum Contract Type: Full-time, permanent Reporting to: Finance Director Location: Knightsbridge, London (office-based, Monday–Friday, 9am–5pm) Role Overview We’re looking for a Finance Manager to lead the day-to-day operations of our finance team. Reporting to the Finance Director and managing two finance staff, this is a hands-on role covering all core accounting processes, month-end reporting, and financial oversight. You'll ensure the accuracy of financial records, support planning and budgeting, and help maintain the smooth running of the finance function. This role suits someone confident in both the technical side of accounting and team management, with the ability to work independently in a small, fast-paced team. Key Responsibilities • Manage daily finance operations including purchase and sales ledgers, bank reconciliations, payroll journals, and staff expenses, • Oversee and support two finance team members, ensuring timely and accurate work across all transactional areas, • Prepare and post month-end journals; complete balance sheet reconciliations, • Monitor cash flow and working capital, and produce regular cash forecasts, • Produce monthly management accounts with supporting analysis for senior leadership, • Support annual budgeting and forecasting processes, • Assist with year-end accounts preparation and work with external auditors as needed, • Ensure compliance with accounting standards and company policies, including VAT and other statutory obligations, • Maintain and improve finance systems and processes, including training the team as needed, • Provide ad hoc financial analysis and reporting for the Finance Director and other senior stakeholders Skills and Experience • Qualified or part-qualified accountant (ACA, ACCA, CIMA), or qualified by experience, • Minimum 5 years’ experience in finance or accounting, including some team management, • Strong understanding of UK GAAP and VAT, • Proficient in Excel and familiar with common finance systems, • Comfortable working in a small, hands-on team with a varied workload, • Clear communicator with a focus on accuracy and meeting deadlines WHO WE ARE Lux Group is responsible for revolutionising the world of kitchen design and transforming this humble room into the prestigious focal point of the home, the pioneering spirit of our founders remains at the heart of every Lux Group creation today. Home to our workshop for more than four decades, it is here that every piece of Lux Group furniture is crafted by hand by a team of expert artisans and bespoke designers. Within the workshop, traditional joinery goes hand in hand with state-of-the-art machinery, and generations of skill and passion infuse every creation, with each finished piece bearing the name of the craftsman responsible for making it. If you are tenacious and hungry for success then we want to hear from you!

The Social Supermarket Initiative The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking Supporting Directors to join our Board, contributing strategic insight, expertise, and oversight to strengthen SSI’s governance, operations, and long-term impact. Key Responsibilities • Provide strategic guidance and oversight to ensure SSI delivers on its community mission and legal obligations., • Support the Board in policy-setting, financial accountability, and risk management., • Contribute specialist expertise (e.g. governance, finance, partnerships, community development, food systems)., • Champion SSI’s values and act as an ambassador, building relationships with partners, funders, and local organisations., • Monitor progress against strategic goals and ensure decisions align with SSI’s community purpose. Core Duties • Ensure SSI acts within its powers and upholds its community interest objectives., • Exercise reasonable care, skill, and diligence in all Board matters., • Safeguard SSI’s financial integrity, sustainability, and compliance with relevant regulations., • Provide advice and constructive challenge without engaging in daily operations., • Join working groups or committees (e.g. finance, growth, governance) where relevant to your expertise. Expectations of the Role • Attend and prepare for quarterly Board meetings and one annual review., • Stay informed about emerging issues in food justice, sustainability, and community wellbeing., • Participate in subcommittees or project groups as appropriate., • Maintain confidentiality, uphold SSI’s ethical standards, and champion diversity and inclusion. About You Essential • Commitment to SSI’s mission and social purpose., • Strong communication, collaboration, and leadership skills., • Experience in governance, management, or community initiatives (professional or voluntary)., • Sound judgement, integrity, and a solutions-driven mindset. Desirable • Knowledge of social enterprise, food systems, sustainability, or community engagement., • Understanding of governance, finance, or charity operations., • Lived experience of food insecurity, social inequality, or community leadership. What We Offer • Opportunity to contribute to a purpose-driven social enterprise with measurable community impact., • Experience in board-level leadership, governance, and strategy., • Networking opportunities through community events and partnerships., • Reimbursement of reasonable travel and meeting expenses., • Training and development opportunities in governance and management. How to Apply Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest and relevant experience.

Key Responsibilities: • Manage and oversee daily financial operations, including accounts payable, accounts receivable, payroll, and bank reconciliations., • Prepare monthly, quarterly, and annual financial statements and management accounts., • Develop and monitor project budgets, forecasts, and cash flow reports., • Analyse costs and revenues for construction projects to identify profitability trends., • Oversee financial reporting and ensure compliance with HMRC, VAT, CIS (Construction Industry Scheme), and company tax regulations., • Manage relationships with external accountants, auditors, and banking institutions., • Ensure accurate recording and allocation of materials, subcontractor costs, and labour expenses., • Implement and monitor internal financial controls and procedures., • Provide financial analysis and advice to support business planning and project management decisions., • Supervise and mentor junior accounting and administrative staff.