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Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. Centrica, Technology is a core driver of how we deliver our strategy. You'll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product-led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure. If you want to work on complex, high-impact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it. An opportunity to play your part: The Bord Gis Domain Architect is accountable for the end-to-end technology architecture across the entire Irish portfolio, providing technical leadership and architectural direction through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain Architect ensures alignment to Centrica's enterprise guardrails, maximises reuse of strategic platforms, and makes informed, commercially balanced design decisions. They bring whole-system thinking, market and regulatory awareness, and strong delivery engagement to ensure that architecture is practical, buildable, and scalable. The role also lifts architectural capability across the domain by coaching solution architects and fostering a culture of clarity, quality, and continuous improvement. Location : UK-based hybrid role, Occasional travel to site. The Day to Day : Define and maintain the target architecture for all Bord Gis business lines - Residential, Business and Services. Ensure these roadmaps align to Centrica's enterprise standards and the strategic direction set by Retail Architecture. Provide clear architectural direction to guide the transition to ENSEK Ignition and the required simplification/convergence of legacy platforms. Design architecture around the outcomes that matter for Bord Gis - customer experience, operational efficiency, regulatory compliance (CRU/industry), and commercial performance. Ensure architectural decisions directly support the OKRs for Billing, Customer Service, Market Operations, and Field Services. Challenge solutions that create unnecessary complexity or cost. Champion the use of strategic platforms such as ENSEK Ignition and shared integration/API frameworks. Ensure Bord Gis consumes shared capabilities where appropriate, while clearly identifying where the Irish market require local differentiation. Drive reuse of Centrica-wide accelerators and prevent divergence from Retail architectural guardrails. Operate within Centrica's architectural guardrails and decision rights. Own architecture expertise within the Bord Gis domain, escalating only when choices impact cross-market capabilities, enterprise platforms, or introduce strategic risk. Ensure all designs meet enterprise NFRs, security standards, and data protection obligations. Design with an understanding of Irish industry processes (e.g., market flows, Gas/Elec market interactions, DSOs/TSOs, regulatory cycles), integrations to legacy BGE systems, and upstream/downstream impacts. Ensure architectures are robust, operable, cost-efficient, and able to scale for customer growth and increased digital adoption. Work closely with the Platform, Product, and Bord Gis programme teams to ensure designs are buildable and grounded in delivery reality. Adapt architectural direction as the architecture evolves. Measure architectural effectiveness by delivery progress and post-go-live adoption, not documentation. In partnership with Product and Finance, ensure architectural options factor in total cost of ownership, cloud economics, licensing (ENSEK & non-ENSEK), vendor risk, regulatory impacts, and operational cost-to-serve. Provide clear analysis to support build-vs-buy decisions, platform extensions, or local differentiators required for the Irish market. Be the trusted architectural advisor for Bord Gis leadership, including Product Directors, Programme Directors, Engineering Leads, and Technology Leaders and the wider Centrica Retail organisation. Communicate architectural decisions clearly and influence outcomes through expertise, not hierarchy. Coach and support the Solution Architects and engineers working across Bord Gis initiatives. Promote clarity, quality, platform reuse, and continual improvement. Drive uplift in architectural maturity across B2C, B2B, Services and the Ensek Ignition migration. What we need from you: Experience delivering solution and domain architectures across multiple projects or platforms. Strong understanding of business processes and their alignment with technology solutions. Excellent communication skills, able to engage technical and non-technical audiences. Strategic thinking with the ability to plan and implement mid to long-term technology roadmaps. Experience with architectural governance and compliance in a large organisation. Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design and reuse prompt templates to support consistent, high quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails. Strong ability to recognise higher risk scenarios and escalate to governance or security as needed. Alongside this, showing proficiency in enterprise AI copilots, knowledge assistants and AI enhanced productivity tools. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! Why should you apply? Thinking of applying? Do it! A better you, paves the way for a better tomorrow. That's why last year, over 3,000 colleagues made an internal move across Centrica - we're proud to champion squiggly careers because your journey is just as important as ours. If you bring your energy, we'll give you a platform to energise your career. Why don't you visit our Learning & Development Hub and explore our digital learning offering for any material which can upskill you in your current role - and get you ready to interview for your next one? Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. Chat to your manager too - it's important they understand your goals and can help support you. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.c272c101-f45c-4783-b4a0-50ad222b87c0

Assistant F&B Manager - Great Hotel Company - Windsor Areas - Up To 35k Package + Benefits IMMEDIATE START About the Role Our client is seeking an experienced and motivated Assistant Food & Beverage Manager to join their hotel team in Windsor. This is a hands-on leadership role supporting the delivery of high-quality food and beverage operations across our restaurant, bar, lounge, room service, and conference & banqueting facilities. The successful candidate will play a key role in ensuring exceptional guest experiences, strong financial performance, and seamless event execution. Key Responsibilities Food & Beverage Operations Support the F&B Manager in overseeing daily operations across all F&B outlets. Ensure high standards of service, presentation, and food quality are consistently delivered. Lead by example during service, maintaining a visible presence on the floor. Monitor guest satisfaction and respond promptly to feedback and complaints. Ensure compliance with food safety, hygiene, and licensing regulations. Conference & Banqueting Assist in the planning and execution of conferences, weddings, private events, and corporate functions. Liaise with the Sales and Events team to ensure accurate event briefs and smooth handovers. Conduct pre-event briefings and coordinate service teams during functions. Ensure room set-ups meet event specifications and brand standards. Oversee event billing accuracy and post-event follow-up where required. Team Leadership & Development Support recruitment, onboarding, and training of F&B team members. Create and manage rotas in line with business levels and payroll targets. Motivate and develop the team to achieve service excellence. Conduct performance reviews and provide ongoing coaching. Financial & Administrative Duties Assist with stock control, ordering, and supplier management. Monitor GP margins, waste control, and cost management. Support budgeting and forecasting processes. Ensure accurate cash handling and compliance with company procedures. Candidate Profile Essential: Previous supervisory or assistant management experience in a hotel F&B environment. Experience working with conference and banqueting operations. Strong leadership and team management skills. Excellent communication and organisational abilities. Knowledge of food safety legislation and licensing laws. Flexibility to work evenings, weekends, and bank holidays. Desirable: Hospitality qualification (e.g., NVQ, Diploma, or equivalent). Experience with hotel PMS and EPOS systems. WSET or other beverage-related certification. Personal Attributes Passionate about hospitality and guest service. Proactive, hands-on, and solution-focused. Strong attention to detail. Calm under pressure, particularly during large-scale events. Commercially aware with a drive to achieve targets. What They Offer Competitive salary (based on experience). Service charge and performance-based incentives. Staff meals on duty. Company benefits and employee discounts. Career development opportunities within the group. TPBN1_UKCT

Service Desk Manager – Egham – £50,000–£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham. Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager – Package & Benefits • Salary: £50,000 – £55,000 per annum (depending on experience) • Bonus opportunities • Pension scheme • Annual leave entitlement • Ongoing training & development • Long-term progression opportunities • Permanent, full-time position • Supportive and collaborative working environment • Location: Egham (office-based) Service Desk Manager – Role & Responsibilities • Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams • Drive a high-performance culture focused on customer service, operational efficiency, and service quality • Manage resource planning to maintain SLA performance and operational consistency • Oversee real-time allocation of Fire & Security engineers to reactive service works • Ensure emergency and critical system faults are prioritised effectively • Monitor live job progression to maintain response times and first-time fix performance • Manage the scheduling and coordination of all planned preventative maintenance (PPM) visits • Ensure compliance with Fire & Security maintenance standards and servicing requirements • Review and manage Service and Install WIP alongside operational teams • Identify ageing or stalled jobs and drive resolution with engineers and management teams • Ensure accurate job status updates to support reporting, invoicing, and customer communication • Support timely billing and invoice processing through completion sign-off and billing coordination • Lead customer retention activity including renewals and proactive customer engagement • Handle escalated service issues and high-profile customer concerns professionally • Oversee accurate sales order processing and contract administration • Ensure contract information, SLA details, asset data, and pricing are maintained accurately • Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion • Identify and implement operational improvements across processes and customer touchpoints • Work closely with Regional Service & Install Managers to ensure aligned service delivery • Support mobilisation of new contracts and operational change initiatives • Ensure compliance with Fire & Security industry standards and regulations Service Desk Manager – Skills & Experience Required • Previous experience within a Fire & Security, Facilities Management, or Service-led environment • Strong leadership and team management experience • Experience managing dispatch, planning, customer service, or operational support functions • Understanding of service delivery KPIs, SLAs, WIP management, and contract administration • Excellent organisational and communication skills • Ability to manage multiple priorities within a fast-paced environment • Strong problem-solving and customer management abilities • Proficient with service management systems and operational reporting tools • Positive attitude, strong work ethic, and self-motivation Apply Now If you are an experienced Service Desk Manager looking for a long-term opportunity within a growing Fire & Security business in Egham, please submit your CV today to be considered. Keywords Service Desk Manager, Customer Service Manager, Operations Manager, Service Delivery Manager, Fire & Security Manager, Customer Experience Manager, Dispatch Manager, PPM Coordinator, Contract Administration Manager, Service Operations Manager, SLA Management, WIP Management, Fire & Security Operations, Service Coordination, Customer Retention Manager, Fire & Security Service Delivery

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your role: We're creating a new Finance Energy Projects Manager role within the Finance Systems team to lead the delivery, automation and evolution of finance data, products and reporting across BG Energy. This is a high-impact position with real influence: you'll shape a newly created role, work closely with senior stakeholders, and drive major finance transformation initiatives. You'll operate with significant autonomy, owning complex finance systems projects end to end and acting as a senior delivery lead and product owner for finance data and insight. Working across Finance, Operations, DTS and external partners, you'll design solutions that protect financial integrity, support accurate billing and improve customer outcomes. This role suits someone who thrives in fast-moving environments, makes sound judgement calls, and blends strategic thinking with hands-on delivery. You'll join a skilled, supportive team and play a meaningful part in improving the experience we deliver to customers. Responsibilities of the role: Finance Systems Product Ownership Own finance systems data models, reporting products and improvement roadmaps Identify opportunities to enhance data quality, controls, automation and insight Partner with Finance, Operations, DTS and suppliers to shape requirements, define outcomes and design tactical/strategic solutions Translate business needs into clear, prioritised backlog items Balance risk, regulatory needs and business value when sequencing work Validate data outputs, including testing, reconciliations and financial controls Ensure finance data and insights are presented clearly for non-finance audiences Project & Complex Change Delivery Lead multiple finance systems initiatives, managing scope, dependencies and risks Break down complex problems into structured delivery plans Provide direction to engineers and analysts on outcomes, timelines and quality Manage delivery across internal teams and suppliers, holding contributors to account Track progress, resolve issues and provide concise updates to senior stakeholders Ensure solutions are embedded effectively and benefits realised Data, Systems & Technical Contribution Work confidently across data and systems, understanding structures, flows and opportunities Use coding skills to interrogate datasets, investigate anomalies and validate financial outcomes Assess data reliability, controls and financial integrity risks Champion strong data quality, documentation and governance practices Stakeholder Leadership Build trusted relationships with senior finance and operational stakeholders Act as the accountable owner for assigned initiatives Translate between finance, technology and operational perspectives Influence through analysis, clarity and communication Foster collaborative working across finance systems and wider teams Here's what we're looking for: Essential Significant experience working in or alongside finance teams and finance systems Experience with complex, high-volume billing systems Proven track record delivering complex projects or change in regulated or large-scale environments Strong understanding of data, reporting, analytics and financial controls Coding proficiency (e.g. SQL, Python) for data interrogation and issue investigation Ability to turn ambiguous requirements into structured delivery outcomes Strong analytical, problem-solving and decision-making skills Confident communicator who builds credibility with senior stakeholders Desirable Experience in the energy sector Finance qualification or equivalent experience in financial systems Experience with modern data platforms and cloud technologies Exposure to agile, product-led or iterative delivery models Behaviours & Ways of Working Takes ownership and makes sound judgement calls Delivery-focused with a strong bias for action Curious, adaptable and committed to continuous improvement Comfortable with ambiguity and able to create clarity for others Collaborative, pragmatic and outcomes-driven Willing to contribute hands-on where needed Supports, mentors and develops colleagues Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

Group Security Manager Salary: £45k-£50k Location: Office based in Egham, for operational reasons candidates must reside within 40 minutes travel of Egham The Opportunity and what you will be doing An excellent opportunity has arisen to join an established private security group at a pivotal stage in its development. The organisation holds NSI Gold and SIA ACS accreditation and operates in accordance with ISO 9001, SafeContractor and recognised industry standards. It delivers services across keyholding, mobile security, guarding and control room operations. Following a period of external consultancy support, the company is now seeking to appoint a dedicated in-house Group Security Manager. Reporting to the Directors, this role will provide experienced leadership, business acumen and operational governance across the group, ensuring that security operations are managed consistently, compliantly and in line with company objectives. The successful candidate will bring strong knowledge of codes of practice, quality frameworks and regulatory requirements. They will also have the commercial awareness needed to support an effective, compliant and well-controlled security business. This is a hands-on leadership role with the opportunity to shape standards, improve systems and bring greater consistency across the group. You will play a key role in bringing teams together, strengthening management control and supporting the delivery of professional, reliable and well-managed security services. In this role, you will: • Oversee keyholding, mobile security, security guarding and control room operations., • Lead operational planning, resource deployment, service provider performance and business resilience arrangements., • Manage operational managers, supervisors and team members, including recruitment, supervision, performance, development and accountability., • Ensure personnel are trained, competent, supported and effective in their roles., • Maintain strong operational, compliance and health and safety standards across the group., • Develop, review and maintain company systems, policies, procedures, assignment instructions and operational records., • Lead and support internal and external audits, ensuring the business remains audit ready., • Monitor and oversee service quality, operational performance, incident trends, client feedback, customer communications, complaints and agreed improvement actions to ensure services remain compliant, effective and aligned with client and company expectations. This may include reviewing records, supporting investigations, leading investigations where appropriate, overseeing root cause analysis, ensuring corrective actions are completed and escalating serious or recurring issues to the Directors., • Manage client relationships, stakeholder engagement, complaint resolution and service excellence., • Support contract mobilisation, service reviews, risk assessments, commercial controls, billing oversight, invoicing matters and liaison with the accounts function., • Support the use and improvement of operational systems and technology, including rostering, reporting, incident management, key management and workforce management platforms., • Provide out of hours duty management and management support during periods of absence. About You The successful candidate will: • Hold a valid SIA licence in Security Guarding, Door Supervision or Close Protection, with CCTV advantageous., • Hold a full UK manual driving licence., • Hold IOSH Managing Safely, issued within the last 3 years, or a NEBOSH General Certificate., • Have at least 3 years’ experience in a company-wide, multi-site or multi-contract Security Manager or senior operational role within the private security sector., • Bring strong experience in keyholding, mobile security, security guarding and control room operations., • Have proven leadership experience, with the ability to manage, motivate, support, develop and hold managers, supervisors and operational team members accountable., • Understand service agreements, contract performance and the management of third-party labour providers., • Have experience creating or improving systems, processes, policies and procedures within a security operations environment., • Possess strong working knowledge of ISO 9001, SIA ACS and relevant security industry standards, including security provision, screening, guarding, keyholding and mobile patrol requirements., • Have strong planning, organisational and prioritisation skills, with excellent attention to detail., • Communicate effectively at all levels, both verbally and in writing., • Be proficient in Microsoft Office, staff rostering systems and other operational technology platforms., • Be proactive, flexible, enthusiastic and committed to continuous improvement., • Live within a reasonable commuting distance of Egham, ideally within approx. 40 minutes, due to the need to support emergency callouts and out of hours escalation., • Have the right to work in the UK and be able to provide a 5-year checkable employment history, including any gaps. Benefits Salary of £45,000 to £50,000 per annum, Car allowance with mileage allowance, Private medical, NEST pension, On-site parking and Employee assistance programme. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers

Job Title: Service Manager Salary: £48,000k basic Location: Slough Hours: Monday to Friday Days – 39 hrs per week Company Van Provided as regional travel is required My client is seeking a Service Manager to oversee day-to-day operations of a busy depot, ensuring high performance, compliance, and customer satisfaction across their defined region. This is a fantastic opportunity to join a growing organisation where you will have full operational responsibility, lead a skilled team of technicians and office staff, and drive improvements in efficiency, profitability, and service quality. Key Responsibilities for the Service Manager position: Customer & Service Delivery Manage all customer service requirements daily, ensuring issues are resolved professionally and promptly. Maintain the highest mechanical standards by monitoring technician work quality and job completion accuracy. Conduct regular customer visits to maintain strong relationships and address service needs.Operational Management Ensure all depot administration, security, and landlord-related activities are completed correctly. Maintain excellent depot housekeeping, image standards, and full compliance with Health & Safety requirements. Support depot controllers with workload planning to ensure timely completion of all jobs. Manage contract performance to maximise profitability. Maintain low WIP levels by ensuring all jobs are closed, validated, costed, and invoiced within the month. Monitor depot overheads to ensure spend remains within budget. Maximise depot profitability through efficiency gains and new revenue opportunities. Ensure accurate KPI reporting using internal systems (e.g., field service software). Ensure correct stock levels both in the depot and across technician vans. Drive high “Fixed First Visit” performance and continuously improve service metrics.People Leadership Divide time effectively between technicians and office staff, ensuring consistent communication and support. Uphold company policies and address any disciplinary issues appropriately. Check weekly timesheets for accuracy, authorisation, and correct overtime allocation. Approve holidays while ensuring operational coverage. Support recruitment processes with senior management approval. Identify training needs and support technician development. Conduct annual and probationary staff appraisals. Maintain staff motivation, efficiency, productivity, and utilisation levels.Technical Support & Safety Provide technical guidance for workshop and field-based jobs. Escalate any incident involving risk to life or property within 24 hours. Ensure depot and field Health & Safety standards are always upheld.Key Performance Measures Depot financial performance: turnover, gross profit, and net profit. Efficiency, utilisation, and productivity of depot staff. Customer satisfaction levels. Accuracy and timeliness of service reports. Housekeeping and depot presentation standards. Budget control and spending discipline. Technical competence and training completion. Response times (VOR & non-VOR). First-Time Fix performance. Contract performance metrics.Who You Will Work With Service Operations Parts Aftersales Contracts Service Depot Teams Other Depot Managers Billing & Support Sales Teams Quality Demonstration & Training StaffHow to Apply Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed) Reference: INDMM

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS Check that the event spaces are set as per the corresponding function sheet and clients instructions. Coordinates the set-up of meeting rooms to ensure that they are maintained to "Show-round" standard when not in use. Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations. Seeks opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern. Ensure that the department is well organised and the required administration is carried out accurately and timely. Conducts daily pre-shift meetings to allocate tasks to the team, discuss event detail and or special requests whilst ensuring efficient staffing levels for the needs of the business. Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis. Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly. Manage department stock and ordering process while controlling operating costs, payroll and departmental expenses against the P&L. Have a high level of presence within the department to lead by example through a 'hands on' approach. Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service. Log any guest information accurately, using our guest information platforms. Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring. Ensure that all billing and cashiering are conducted as per the required standards. Aim to achieve guest and team engagement targets in line with our scorecard. Ensure that your department achieve financial targets whilst maintaining a cost conscious approach. Promotes a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities. Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles. Work closely with the Director of Events, Events Sales Team and culinary team ensuring communication throughout the department is streamlined. Complete performance reviews, set employee goals and coach individual's development. Work with In-Room Dining and Event Operations Manager to create rotas and manage shifts patterns in line with business levels, taking into account holidays, sickness and ensure accurate record keeping on the relevant systems. Co-ordinate with In-Room Dining and Event Operations Manager to build agency staffing forecasts and ensure that these are communicated in good time Work across both Event Operations and In-Room Dining departments in line with business requirements, under the direction of Director of Food & Beverage QUAIFICATIONS & DESIRABLES · Hotel school diploma or equivalent · 5 star hotel experience · Previous similar experience · Food and wine knowledge · Commercial and Business awareness · Excellent interpersonal skills · Leadership skills · Influencing skills · Training skills · Complaint handling/Problem solving · Motivator Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

The Opportunity We're looking for a commercially driven, hands-on Branch Manager to lead our education recruitment division. Managing a team of consultants, you will take full ownership of branch performance, culture, and growth. This is a billing leadership role - you will run your own desk, lead from the front, and set the benchmark for sales and delivery across the team. Working in close partnership with the Compliance Manager, you will ensure the branch operates to the highest standards of safeguarding and compliance, while maintaining full operational oversight. Reporting directly to the board, you will have real influence on strategy, performance, and direction. Key Responsibilities Leadership & Team Performance Lead, motivate, and develop a team of 13 to exceed targets Create a high-performance, accountable, and positive office culture Manage performance through regular 1:1s, appraisals, and structured reviews Coach and develop consultants at all levels, building a strong talent pipelineSales & Business Growth Drive branch revenue through new business and client retention Build strong relationships with schools, academies, and multi-academy trusts Identify and capitalise on market opportunities Maintain a personal billing desk, leading from the frontTraining & Development Deliver structured onboarding and ongoing training programmes Support continuous professional development across the team Ensure consistent standards of performance and service deliveryCompliance & Safeguarding Oversight Hold overall accountability for compliance and safeguarding standards within the branch Work closely with the Compliance Manager to ensure adherence to KCSIE and safer recruitment Ensure all consultants follow correct vetting procedures (DBS, references, right to work) Maintain a strong compliance-first culture and audit-ready processesBranch Operations & Office Leadership Take full ownership of day-to-day branch operations Oversee productivity, performance, and overall office environment Manage budgets, forecasts, and profitability Drive operational efficiency and continuous improvementBoard Reporting & Strategic Input Report directly to the board on performance, risks, and growth Provide insight into market trends and opportunities Contribute to wider business strategy and decision-makingWhat We're Looking For Proven experience in education recruitment Strong billing track record with consistent target achievement Experience managing and developing high-performing teams Solid understanding of safeguarding and compliance requirements A natural leader with strong commercial awareness Ability to balance hands-on billing with strategic oversightWe offer: Competitive salary and commission A lively and fun working environment Birthday day off Smart, spacious, modern offices Free Parking 28 days Annual leave (including Bank holidays) with 1 additional day added each year of service - up to 5 years Dress down days on Fridays Private medical (after 6 months service)

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Rich in history and charm, The Olde Bell in Hurley, Berkshire, dates back to 1135, making it one of the oldest inns in the world. This beautifully restored property combines heritage with modern comforts, featuring 48 cosy, individually styled rooms across five buildings. With a rustic yet elegant dining room, a characterful bar, and lush gardens, The Olde Bell offers a unique setting surrounded by the English countryside. Perfectly positioned near the River Thames and within easy reach of Maidenhead and Marlow, The Olde Bell is a truly distinctive property with a story to tell. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICES MANAGER AT OUR HOTEL What you'll be doing... Lead the F&B team with a positive vibe, helping create a welcoming and seamless service experience. Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy. Support and guide the team, helping with training and encouraging everyone to deliver their best. Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive. Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating. Monitor stock levels and assist with inventory, ensuring were set up for success every shift. Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety. Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members WHAT WE NEED FROM YOU A natural people person whos excited to take on a leadership role, with some experience in food and beverage. Strong communication skills, able to motivate and energise team members while keeping things running smoothly. Quick thinking and problem-solving skills to handle guest needs on the fly. Organised and adaptable, managing multiple tasks with ease. A team player through and through, ready to jump in wherever needed to support the crew. High energy and a flexible attitude, thriving in a fast-paced, lively setting. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact. TPBN1_UKCT

TPF Recruitment are partnering with a leading top 20 firm of Chartered Accountants in Maidenhead, seeking an enthusiastic Audit Manager to join their dynamic team on a permanent basis. This prestigious firm prioritize building enduring relationships with their clients, ranging from individuals to multinational corporations, proactively identifying opportunities in an ever-changing business landscape. Their agile approach ensures timely, insightful conversations with clients to address present and future goals and business needs. As an Audit Manager, you will oversee a diverse portfolio of clients, ensuring their needs are met while optimizing portfolio revenue through the delivery of audit services. Efficient resource management and workflow coordination with the management team are key responsibilities. Key Responsibilities: Efficiently plan, control, and review client work, optimizing resource allocation Conduct pre-audit meetings to identify key business impacts and areas of focus Monitor work progress, ensuring timely completion and profitability Prepare fee schedules, billing, and management letters Conduct regular appraisals and training for staff development Undertake specific office responsibilities as assigned Identify opportunities for additional services and new clients Participate in ad-hoc projects and value-added services Requirements ACA/ACCA qualification or equivalent Over 3 years post-qualification experience in a practice environment Up-to-date knowledge of accounting standards Proficiency in accounting software and Microsoft Office suite Strong leadership and team management skills Excellent communication and client focus Analytical thinking and problem-solving ability Adaptability and resilience in a dynamic environment Benefits Salary circa £55,000 - £65,000 depending on experience and qualification status Genuine Work-Life Balance 33 days holiday (including bank holidays) plus optional additional days Enhanced Succession Planning Program Car Lease Scheme Hybrid working scheme and flexible working hours Please contact Joe Potter on (phone number removed) (tel), (phone number removed) (mob), , or via for a confidential conversation. Refer a friend... We’re keen to remain the leading provider of the best accountancy talent in the South-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We’re looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family, or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply)