Customer Service jobs in London, Muswell HillCreate job alerts

Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager. Responsibilities: • Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service., • Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality., • Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests., • Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone., • Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally., • Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience. Requirement: • A passion for hospitality and guest satisfaction., • Previous experience in reservations or front-of-house roles., • Outstanding communication and interpersonal skills, with a warm and professional demeanour., • Strong organisational skills and attention to detail., • Proficiency in reservation software (Ideally Sevenrooms) Morning OR evening shift available. If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!

Join the team at Native Kings Wardrobe! As a team member you will be expected to give great customer service, and be knowledgeable of a Hotel day to day operation. • Experience in both Hotels and Restaurants will be highly valued., • Good command of the English language., • Excellent presentation., • Able to work in fast paced environments., • Great personality and customer service.

Role Summary Hands-on position covering markets, warehouse production, and pop-up event support. About the Job We’re Casa Cannoli – London’s home of authentic Sicilian desserts. We run busy market stalls, supply cafes and restaurants, and set up fun pop-up cannoli experiences for weddings and events. We’re looking for someone reliable and enthusiastic who wants a stable role with variety – from selling at our markets, to helping in the kitchen, to joining our team at exciting events across London. What you’ll do Serve customers and run our market stall 2 days per week (approx. 11 hrs each) Help in our Enfield (N18) warehouse every other Thursday (8-10 hrs) with production & prep Support at events – weddings, pop-ups, corporate parties (requires driving licence) Potential future weekend work at a new Elephant & Castle market (Sat & Sun, 7–8 hrs each, TBC) What we offer Pay at the London Living Wage (currently £13.85/hr, reviewed annually) Performance bonuses based on sales. Mileage reimbursement if you use your own car for events/deliveries. Full training in serving and preparing authentic Italian desserts. A role with long-term, steady hours – not just a short-term gig The chance to be part of a growing, passionate team bringing Sicilian flavours to London What we’re looking for Outgoing, proactive and happy to chat with customers. Reliable and committed – we need someone we can count on. Driving licence (essential for events). Someone looking to settle into a stable role, not just part-time filler work. Schedule 2 market stall shifts per week (approx. 11 hrs each) Every other Thursday in Enfield (8 hrs) Events as scheduled (mainly evenings & weekends) Possible weekend market in Elephant & Castle (Sat & Sun, TBC) Why join us? If you love food, enjoy variety, and want to be part of a small, growing company with opportunities to take on more responsibility, this is the perfect role.

As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

1.Client Relationship Management: Act as the primary point of contact for clients, cultivating long-term, trust-based relationships. 2. Campaign Strategy and Execution: Develop comprehensive advertising strategies tailored to client needs, ensuring seamless execution from concept through delivery. 3. Cross-functional Collaboration: Partner with creative, media, and strategy teams to deliver high-quality, results-driven campaigns. 4. Budget and Timeline Oversight: Manage and track client budgets, ensuring all campaigns are delivered on time, within scope, and on budget. 5. Performance Monitoring & Reporting: Analyse campaign performance data, providing actionable insights and strategic recommendations to clients. 6. Client Communication: Maintain clear, transparent, and consistent communication with clients, providing regular updates and addressing concerns promptly. 7. Problem Solving: Identify and resolve issues that may arise during campaign execution, ensuring client satisfaction and project success. 8. Business Development: Identify opportunities for account growth, upselling, and expanding service offerings to clients. 9. Market Insight & Innovation: Stay abreast of industry trends and competitor activity, offering innovative ideas and solutions to clients.

Crunch is looking for a friendly and organised Cashier to join our front-of-house team at our new site in Soho. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. We're looking for someone who is very detail-oriented, enjoys engaging with customers, and takes pride in maintaining a clean and welcoming front-of-house space. Key Responsibilities: • Deliver outstanding customer service: Greet customers with a smile, take orders efficiently, and ensure a friendly and professional experience from start to finish., • Operate the till system accurately: Handle transactions, issue receipts, and manage order entries with speed and accuracy., • Pack delivery orders correctly: Prepare Deliveroo, Uber Eats, and other delivery orders with attention to detail, ensuring all items are included and packaged securely and according to company policy., • Maintain cleanliness and organisation of front-of-house: Keep counters, customer areas, and the till station clean and tidy throughout the shift., • Assist with stock for front-of-house items: Monitor takeaway packaging, napkins, and other essentials, restocking as necessary., • Communicate effectively with the kitchen team: Ensure smooth order flow and timely delivery of online orders., • Follow opening and closing procedures: Set up and close down the till area and front-of-house space according to company standards. What We Offer: • How many hours do you need? We work around you!, • Flexible working hours, • Uniform provided, • Referral bonus of £300 for recommending new team members, • Fully structured and paid training provided, • Free meals while you’re on shift!, • Opportunity to grow within the company – we’re opening new sites soon! Requirements: • Previous experience in a customer-facing role (preferred), • Great communication and interpersonal skills, • Attention to detail, especially when packing orders, • Comfortable working with tills and handling transactions, • Positive and proactive attitude, • Able to stay calm under pressure and multitask efficiently, • Basic understanding of food hygiene and safety practices We are looking forward to hearing from you 🥪🤟🏼

Join Our Chango Family! 🍽️✨ Are you ready to be part of something deliciously special? At Chango, we're all about sharing the magic of Argentinean empanadas—and we do it with heart, passion, and a multicultural team that feels like family. We are on the hunt for enthusiastic, energetic, and friendly individuals to join us at our shop in Bank as: Empanada Maestro (Part-Time) As a Chango Empanada Maestro, you’ll be the warm, welcoming face of our brand. You’ll be serving up piping hot empanadas, taking orders with a smile, and creating memorable moments for our customers. What you'll be doing: • Heating and serving our famous empanadas 🌟, • Taking orders and handling payments with care, • Creating a friendly, inviting space for our guests, • Keeping the shop spotless and hygienic, • Being a team player and multitasking like a pro What we're looking for: • Exceptional customer service skills, • A proactive, can-do attitude, • Someone punctual, reliable, and committed, • A love for cleanliness and food safety, • Flexibility to work during shop hours And most importantly… a passion for empanadas! 🥟❤️ Job details: • Job Type: Part-time, • Hours: 20-30 hours/week, • Shifts: Monday to Sunday, 10:30AM – 8:30PM, • Pay: from £12.21/hour If you're looking to work in a fun, flavourful environment and be part of a growing team, we’d love to meet you. Come join the Chango adventure—where every empanada tells a story.

Role Title: Customer Services & Design Assistant Location: Planet Neon Role Overview Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day-to-day customer support with creative design responsibilities. You don’t need to be an expert in design software yet — full training will be provided in VCarve so you can develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do. Key Responsibilities Customer Service • Answer customer enquiries via phone, email, and in-person., • Provide information on products, prices, and lead times., • Process orders from enquiry to completion., • Deal with any issues or complaints in a helpful and professional manner., • Build and maintain good relationships with customers. Design & Technical • Learn how to use VCarve software to prepare design layouts., • Turn customer ideas into accurate, production-ready designs (with training and support)., • Work closely with the production team to ensure designs are practical and achievable., • Keep design records and files organised. General Support • Assist with admin tasks including updating systems, scheduling, and invoices., • Support colleagues across the business when needed. Skills & Experience Required • Previous experience in customer service (preferred but not essential)., • Good communication skills, both written and verbal., • Basic IT skills (Microsoft Office, email, etc.)., • Willingness to learn VCarve software and other design tools (training provided)., • Eye for detail with a creative mindset., • Strong teamwork skills and the ability to pitch in where needed. Personal Attributes • Enthusiastic, eager to learn, and open to training., • Friendly, approachable, and customer-focused., • Team player who enjoys working with others to get the job done., • Positive attitude and energy, even when things get busy. Benefits Full training in VCarve design software and neon production. Career development opportunities in both customer service and design. A creative, supportive, and team-focused work environment. Staff discounts on products.

Location: 3 Dorma Trading Estate, Staffa Road, Leyton, London, E10 7PY Company: Dong Fang Foods Ltd Salary: £47,000 per annum Hours: Full-time, 37.5 hours per week About Us Dong Fang Foods Ltd is a leading supplier and marketing specialist serving Chinese restaurants and food businesses across the UK. We are expanding our operations and seeking a talented and motivated Account Manager to join our London office. This is an excellent opportunity to play a key role in developing advertising strategies and building long-term business partnerships in the growing UK Chinese food market. Key Responsibilities Develop and deliver B2B advertising campaigns tailored to Chinese restaurants and food businesses. Manage multi-channel marketing initiatives, including social media, websites, email campaigns, and print advertisements. Support the sales team by creating targeted marketing strategies to win new contracts and maintain existing client relationships. Oversee the production of marketing materials such as brochures, promotional content, and digital advertising. Conduct market research and trend analysis to refine advertising strategies and improve brand positioning. Work closely with internal teams to align marketing activities with sales and supply chain objectives. Identify and pursue new business opportunities outside London, expanding our client base across the UK. Requirements Degree in Business, Marketing, or a related field (or equivalent experience). Proven experience in B2B marketing, advertising, or account management. Strong knowledge of digital marketing tools and channels (social media, email, website content). Excellent communication and relationship-building skills, with the ability to work across cultures. Analytical mindset with the ability to conduct market research and assess ROI. Fluency in English; knowledge of Mandarin is highly desirable due to the client base. What We Offer Competitive salary of £47,000 per year. A dynamic role within a growing company with opportunities to influence business strategy. Exposure to the fast-growing UK Chinese restaurant industry. A collaborative and supportive team environment.