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At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role: You’ll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence—your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We’re looking for an inspiring leader who can energise and engage teams while driving exceptional results. You’ll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? • Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations., • Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations., • Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting., • Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition., • Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address., • Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities., • Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes., • Take overall responsibility for the performance and management of our outsourced call centre activity, • Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure., • Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings., • Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Requirements: Essential: • Financial Services industry background, • Strong knowledge and experience from collections, recoveries, arrears, • Customer focused, a strong emphasis on the customers journey, • Experience working in a highly regulated environment, • A strong understanding and knowledge of Consumer Duty and FCA regulations, • A strong understanding Regulatory Compliance - full landscape, • Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours: • Outstanding organisational and leadership abilities, • Excellent interpersonal and public speaking skills, • Strong decision making and problem solving ability, • High intellect with the presence and charisma to operate and work with all levels of staff, • Strong analytical skills and financially astute, • High level of ethics and integrity, • Proactive, energetic, pragmatic and driven, • Comfortable in taking personal responsibility and accountability Benefits: • At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:, • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice., • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars, • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)., • Generous annual leave of 25 days which increases with service and holiday purchase option, • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service, • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services, • Employee Assistance Program, • Eye tests, • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy, • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion., • Dress for your day policy to make you feel comfortable at work, • Eco HQ, free parking & restaurant, • Two volunteering days per year, • Reward gateway voucher discounts, • Flexible working scheme and we welcome flexible working conversations at interview, • Regular 121s with your manager, a personal development review (PReview) each quarter, • A wide range of learning & development opportunities including Linked In Learning courses, • £250 contribution towards you learning something new outside of work, • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: • Providing a copy of interview questions before the interview, • Organising a time and location that best suits you, • Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team.In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly, and efficient service.Stay in

The Vacancy 🌟 Join Our Team as a Customer Service Coordinator! 📍 Location: Croydon (Responsive Maintenance Division) We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. In this role, you’ll be the central point of contact for residents, ensuring their concerns and complaints are handled with care, professionalism, and efficiency. You’ll play a vital role in maintaining trust and satisfaction by managing customer feedback and resolving issues throughout our maintenance programmes. 🔑 Key Responsibilities • 🗣️ Act as the primary contact for residents raising complaints or service concerns., • 📞 Manage and resolve customer complaints in a timely and empathetic manner, ensuring clear communication throughout., • 📋 Maintain accurate records of all customer interactions, complaints, and resolutions using our internal systems., • 🤝 Liaise with internal teams and contractors to investigate and resolve issues effectively., • 📅 Coordinate follow-ups and ensure residents are kept informed of progress and outcomes., • 🧠 Identify recurring issues and contribute to service improvement initiatives., • 🧾 Prepare reports and summaries of complaint trends for management review. 🚗 Requirements • Proven experience in customer service, complaints handling, or resident liaison-ideally within housing or maintenance services., • Strong communication and conflict resolution skills., • Excellent attention to detail and ability to manage multiple cases simultaneously., • Proficient in IT systems and comfortable using databases and reporting tools. We welcome applicants from all backgrounds and assess any disclosed convictions individually. We’re committed to fair hiring practices and creating an inclusive workplace. 💬 Ready to make a real impact in residents' lives Apply now and become part of a team that values empathy, accountability, and continuous improvement. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Work for Wates Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

Entry Level Customer Sales Assistant (No Experience Required) – Immediate Starts Available! - Croydon. Eager to start a career in Sales or Customer Service but feel held back by limited experience. Are you a dynamic and driven individual with incredible communication skills who would thrive within

At Etex, our purpose is to inspire new ways of living.We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority.We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneeri

Customer Service Representative.

Join our team as Emirates cabin crew and see the world as you work.

Key Responsibilities Build, develop and nurture long-term client relationships Oversee and support Project Managers with client communication Understand client objectives and provide tailored, strategic recommendations Act as the primary contact, offering updates and managing expectations Handle cl

Hours: Alternate shifts are 8am 5pm, then 9am 6pm.Job type: Full-time, permanent.Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.Responsibilities of the Customer Service Operative:.Achieve exceptio

As our Customer Relations Manager, you will be a key point of contact in our customers Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. You will support the sales and site teams in managing customer satisfaction after

Lead and empower colleagues to always put the customer first and deliver outstanding customer service. From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Join Our Team as a Temp-Perm Customer Service Executive! Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have an exciting opportunity for you to join our client in the construction industry as a Cus

The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description The Vacancy 🌟 Join Our Team as a Customer Service Coordinator! 📍 Location: Croydon (Responsive Maintenance Division) We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. Requirements - Pro

Project Overview: Precision Recruitment Group are seeking a reliable and hardworking FLT Telehandler for an exciting new build construction project based in Shrewsbury. The contract will start around 19th January and is expected to run for a minimum of 6-8 months. Key Responsibilities: Carry out all works on site as instructed by the Site Management team Unload materials and merchandise from incoming vehicles and stack them to assigned places Responsible for ensuring that the needs of the workforce are handled efficiently. Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance Keep updated records of inventory and activity logs About You: CPCS / NPORS & Right to Work in the UK Enthusiastic and MUST be able to use initiative whilst working unsupervised Experience of working on Construction Sites Valid full UK Driving Licence Apply & Reward: You will be rewarded with a minimum 6 month assignment, working a minimum 41.5 hours Monday - Friday with the possibility of Saturday work from March. You can apply via this website. Be sure to follow PRGs social media platforms for the latest job opportunities, candidate of the month announcements, construction news, events, and competitions. By submitting your application, you consent to your personal data being used for recruitment purposes as outlined in our GDPR Policy Document. A copy will be emailed to you upon registration. TPBN1_UKTJ

Requirements: Essential: - Financial Services industry background - Strong knowledge and experience from collections, recoveries, arrears - Customer focused, a strong emphasis on the customers journey - Experience working in a highly regulated environment - A strong understanding and knowledge of

Job Description Job Purpose Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team.In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly,

A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. Your remit spans three critical areas: Custome

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a g

Customer Service Representative - BournemouthAbout the RoleCustomer Service Representative – Hybrid WorkingWe are currently advertising for 9 & 12 Month Fixed Term Contracts with the potential for them to go on longer. You’ll need to:• Have experience of providing outstanding customer service,

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. Apprentice Customer Service Advisor. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).

You’ll need to:Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcareBe a team player who enjoys working with othersBe compassionate and caringHave great communication skills and a real talent for making customers feel specialBe a fa

Join our Swansea Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the roleIf youre someone who puts customers at the heart of every

Customer Service Representative - HitchinAbout the RoleCustomer Service RepresentativeWe are currently advertising for 6 & 12 month FTCs/secondments in our Savings & Retirement and Equity Release teams. You’ll need to: • Have experience of providing outstanding customer service, whether that's

Join our Warrington Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the roleIf youre someone who puts customers at the heart of ev

Proven experience in customer service, complaints handling, or resident liaison-ideally within housing or maintenance services. Join Our Team as a Customer Service Coordinator!. We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social hou

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

If so, we have an exciting opportunity providing first class customer service to existing and previous customers. Customer Service / Internal Sales Executive. Are you customer centric, personable, a proactive self-starter with exceptional communication skills?.

Join our Swansea Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the roleIf youre someone who puts customers at the heart of every

The duties of the Customer Service Supervisor role will include: - Leading, motivating and supporting the Customer Service team to deliver a first class service - Overseeing daily workloads, ensuring all customer orders and enquiries are processed accurately and on time - Building strong relationshi

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Proactively dealing with customers with regards to all aspects of customer service including order progression, customer intimacy and looking for innovative ways to provide our customers with the most cost-effective solution. Customer Service Coordinator Eccles Monday to Friday - Flexible Time £30,

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Key Responsibilities Respond to customer enquiries via phone, email, and live chat Build positive and professional relationships with customers across the UK Use bespoke customer management software to log and update account information Provide clear guidance on products, services, and account acti

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Customer Service Executive - Financial Services Location: West Sussex Office Contract: Full-Time, Permanent, Flexible Hybrid Working Salary: £25,000 - £29,000 (DOE) + Benefits Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an exp

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Key Responsibilities: Deliver exceptional customer service to new and existing clients via telephone and email Maintain clear and accurate customer records using internal systems Make outbound follow-up and prospecting calls to support ongoing business growth Support administrative tasks including d

Join our Warrington Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the roleIf youre someone who puts customers at the heart of ev

Benefits Guaranteed hours Weekly pay On-site parking Hybrid working – 3 days in the office, 2 days working from home Supportive and collaborative working environment Day-to-Day Duties Support the Customer Service Advisor team Report on learnings from complaints to minimise re-occurrence and improv

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Sales Through Service: Constantly seeking opportunities for revenue generation via outstanding customer service delivery. Please Note: At this time, we are only considering applications from candidates with experience working for a strong customer centric brand, where passionate service delivery i

Join our Swansea Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the role If you're someone who puts customers at the

Specific responsibilities will include: Handling customer phone calls and emails Responding to queries from customers in a professional and timely manner Managing and maintaining accurate customer records Handling a range of administrative responsibilities We are keen to speak to candidates who poss

Join our Merthyr Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. About the roleIf youre someone who puts customers at the heart of every

Specific responsibilities will include: Handling customer phone calls and emails Responding to queries from customers in a professional and timely manner Managing and maintaining accurate customer records Handling a range of administrative responsibilities We are keen to speak to candidates who poss