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  • Management Consultant
    Management Consultant
    il y a 5 jours
    £51000 par an
    Temps plein
    Sutton

    Role Purpose: To provide expert management consulting and business analysis services to clients worldwide. The primary focus is on diagnosing client businesses, designing and leading process optimisation and operational excellence projects, delivering structured training in project management and process improvement methods, and conducting research and development (R&D) for clients. Key Responsibilities: • Conduct comprehensive business diagnostics for clients: assess current functions, objectives, processes, organisational structure, performance metrics and operational requirements., • Identify inefficiencies, bottlenecks and opportunities in business strategy, policy, organisation, procedures, methods and markets., • Design and lead end-to-end consulting projects focused on process optimisation and operational excellence., • Collect, analyse and interpret quantitative and qualitative data using appropriate research methodologies; formulate clear recommendations and implementation roadmaps., • Deliver structured training programmes and workshops for clients on project management and process optimisation methods as part of the wider service function., • Conduct research and development (R&D) for clients aimed at solving their business challenges and improving performance, with high degree of market research and report writing., • Prepare client reports, business cases, recommendations and progress tracking materials; present findings and solutions to senior stakeholders., • Coordinate the implementation of agreed recommendations, track benefits realisation and provide ongoing advisory support., • Maintain accurate project documentation, RAID logs and knowledge capture. Essential Requirements: • Higher education and proven professional experience in business, management, operations or a related field., • Demonstrable experience in management consulting, business analysis or process optimisation involving client diagnostics and project delivery., • Experience working with companies of different scales and industry sectors, primarily manufacturing and services, and experience working with companies in different countries., • Strong practical knowledge of process optimisation methodologies and project management frameworks., • Ability to analyse complex organisational problems, design practical solutions and support their implementation., • Excellent written and verbal communication skills, including the ability to facilitate workshops, train adult professionals and present to directors / senior managers., • Ability to work independently on client projects., • Experience transferring knowledge and building client capabilities so that improvements are sustainable after project completion., • Experience working with both C-level stakeholders and operational teams., • Ability to track and measure the business impact of implemented recommendations (benefits realisation)., • English Language at a professional proficiency. Desirable Requirements: • Professional certifications (PMP, PRINCE2, Agile/Scrum, etc.)., • Experience delivering training or facilitating workshops for corporate clients., • International experience working with clients from different regions., • Experience managing multiple concurrent client projects., • Russian Language is beneficial. Place of work: Hybrid (London) Working hours: 35 hours а week

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  • Bar Staff
    Bar Staff
    il y a 1 mois
    £12.71–£13 par heure
    Temps plein
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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