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  • Kitchen Supervisor
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    Kitchen Supervisor
    3 days ago
    £31300–£42000 yearly
    Full-time
    Sheffield

    About the Role We are looking for an experienced and reliable Kitchen Supervisor to support the smooth and efficient running of our kitchen. The successful candidate will supervise kitchen staff, coordinate daily food preparation and maintain high standards of food quality, hygiene and safety. Key Responsibilities • Supervise and support kitchen staff during daily operations., • Organise kitchen duties and monitor workflow to ensure timely food preparation., • Prepare, cook and check food to required quality and presentation standards., • Monitor food hygiene, cleanliness, health and safety procedures., • Check stock levels, receive deliveries and assist with ordering supplies., • Ensure correct food storage, temperature control and stock rotation., • Train and guide kitchen staff on food preparation and workplace procedures., • Maintain kitchen equipment, utensils and work areas in a clean and safe condition., • Complete temperature, cleaning and other required kitchen records., • Support the Head Chef with the smooth and efficient running of the kitchen. Requirements • Previous experience working in a professional kitchen, preferably in a supervisory role., • Good knowledge of food hygiene, health and safety and kitchen procedures., • Ability to supervise and organise kitchen staff effectively., • Good understanding of food preparation, storage and stock control., • Ability to work under pressure in a busy kitchen environment., • Reliable, organised and able to work effectively as part of a team.

    No experience
    Easy apply
  • Customer Service Manager
    Customer Service Manager
    15 days ago
    £31300–£32000 yearly
    Full-time
    Sheffield

    About the Role We are looking for an experienced and organised Customer Service Supervisor to oversee customer service and food-ordering operations within our restaurant. The successful candidate will supervise customer orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system, ensuring orders are processed accurately and efficiently. Key Responsibilities • Supervise day-to-day customer service and online food-ordering operations., • Monitor and process orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system., • Check orders carefully and coordinate with kitchen and delivery staff to ensure timely fulfilment., • Respond to customer enquiries and resolve complaints, incorrect orders and other service issues professionally., • Monitor delivery times and follow up on delayed orders with delivery platforms and relevant staff., • Supervise customer service staff and ensure consistent service standards are maintained., • Monitor online customer feedback and reviews and identify areas for improvement., • Maintain accurate records of customer orders, sales and service issues., • Liaise with delivery platforms regarding delayed, missing or incorrect orders., • Support management with menu, product and price updates across online ordering platforms., • Monitor online sales activity and identify opportunities to improve order-management efficiency., • Assist management in improving customer-service procedures and the overall online ordering process., • Train and support customer service staff in order processing and customer communication., • Ensure customers receive a professional, efficient and consistent service. Skills & Experience The ideal candidate will have: • Experience in customer service, restaurant operations or online food-ordering environments., • Experience supervising or coordinating customer service staff., • Good knowledge of online food delivery platforms and order-management systems., • Excellent communication and customer-service skills., • Strong organisational and problem-solving abilities., • Ability to work under pressure in a busy restaurant environment., • Good attention to detail when processing customer orders and maintaining records., • Ability to coordinate effectively with kitchen, delivery and management teams., • Basic computer and digital skills, including online ordering systems.

    Immediate start!
    Easy apply
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