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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

The role offers a salary up to £70,000 DOE with a welcome bonus up to £5,000 and relocation allowance up to £5,000, and no out-of-hours work.

Date Posted: 2026-09-17 Location: Romsey, Hampshire, GB Postcode: SO51 8 Application Deadline: 2026-12-19T19:01:50.343 Senior Veterinary Surgeon - Small Animal Mainstone Vets - Romsey, Hampshire • Salary up to £70,000 DOE, • Welcome Bonus up to £5,000, • Relocation Allowance up to £5,000 At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Mainstone Practice, part of ivc, is a long-established senior veterinary surgery in Romsey, proudly caring for the local community for many years. We're looking for a confident Veterinary Surgeon to join our warm and supportive team, where relationships, continuity of care, and genuine teamwork are at the heart of what we do. As a senior vet, you'll also have the chance to contribute your ideas and help shape how the practices develop as they move into this exciting next chapter however we are also open to candidates looking for a vet surgeon opportunity. Our caseload is predominantly cats and dogs, alongside rabbits, small furries, and the occasional wildlife patient, from hedgehogs to birds of prey. You'll enjoy a good balance of consultations and surgery, with plenty of routine first-opinion work alongside orthopaedics and occasional emergency and critical care cases. There are elements of sole charge, so we're looking for a vet who is confident making independent clinical decisions while knowing support is always available when needed. We've invested heavily in our facilities, including comprehensive IDEXX in-house laboratory equipment, dental radiography, a dedicated dental suite, floating X-ray table, multiparameter monitoring, Doppler blood pressure monitoring, syringe drivers, and multiple infusion pumps. We're also Silver Cat Friendly, with dedicated cat-only consultation times to help create a calmer experience for our feline patients. Set within a charming barn conversion, Mainstone is bright, welcoming, and thoughtfully designed. We have separate cat and dog waiting areas, three consultation rooms, a dedicated RVN consult room, theatre and prep area, separate X-ray room, cattery and kennels, quiet vet office, fully equipped laboratory, a relaxing staff area, and generous on-site parking. You'll join six vets, six RVNs, and a dedicated Client Care Team, including certificate holders in ophthalmology and ECC. We're an RVN training practice and actively support our team with learning and development, including progression towards clinical certificates. The role is 40 hours per week, worked between 8:30am and 7pm, with 1:5 Saturday mornings, 8:30am-12:30pm. There's no out-of-hours work, and part-time applications over 30+ hours are welcomed. Community is important to us, from the Romsey Show and Dogstival to local schools, Brownies, open days, and the New Forest Show. Romsey is a charming market town on the edge of the New Forest, offering the perfect blend of countryside living and modern convenience. The nearby New Forest National Park provides endless opportunities for walking, cycling, and outdoor adventures, while Southampton and Winchester are within easy reach for city amenities and transport links. At inspiring vet care, we're committed to supporting your ongoing development and wellbeing. When you join us, you'll benefit from: • Clear career pathways with progression opportunities across primary care, referral, leadership, and specialist roles, • Funded learning and development including CPD allowance and access to IVC academy training centres & role-relevant courses, • £1,250 annual Care Fund for every vet, • Access to mentors, regional clinical coaches, and peer networks, • Support to develop clinical interests and expand your capabilities, • A collaborative, values-led culture focused on care, community, and continuous improvement Private medical insurance, enhanced family leave and pay across maternity, paternity, adoption, and surrogacy, BVA membership, VDS cover & RCVS fees, Cycle to Work and Green Car schemes (eligibility applies), retail discounts and cashback offers, reduced-cost veterinary care for your own pets. We're committed to supporting our people through career development opportunities, wellbeing initiatives, and access to world-class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity, and community to help you grow. Mainstone Vets - Romsey Mainstone, Romsey, SO51 6BA, United Kingdom At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to speak with candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process. If you have any questions before applying, please speak to Amelia Bateman from our recruitment team, who would be happy to assist you. #J-18808-Ljbffr

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Mainstone Practice, part of ivc, is a long-established senior veterinary surgery in Romsey, proudly caring for the local community for many years. We’re looking for a confident Veterinary Surgeon to join our warm and supportive team, where relationships, continuity of care and genuine teamwork are at the heart of what we do. As a senior vet, you’ll also have the chance to contribute your ideas and help shape how the practices develop as they move into this exciting next chapter however we are also open to candidates looking for a vet surgeon opportunity. Our caseload is predominantly cats and dogs, alongside rabbits, small furries and the occasional wildlife patient, from hedgehogs to birds of prey. You’ll enjoy a good balance of consultations and surgery, with plenty of routine first-opinion work alongside orthopaedics and occasional emergency and critical care cases. There are elements of sole charge, so we’re looking for a vet who is confident making independent clinical decisions while knowing support is always available when needed. We’ve invested heavily in our facilities, including comprehensive IDEXX in-house laboratory equipment, dental radiography, a dedicated dental suite, floating X-ray table, multiparameter monitoring, Doppler blood pressure monitoring, syringe drivers and multiple infusion pumps. We’re also Silver Cat Friendly, with dedicated cat-only consultation times to help create a calmer experience for our feline patients. Set within a charming barn conversion, Mainstone is bright, welcoming and thoughtfully designed. We have separate cat and dog waiting areas, three consultation rooms, a dedicated RVN consult room, theatre and prep area, separate X-ray room, cattery and kennels, quiet vet office, fully equipped laboratory, a relaxing staff area, and generous on-site parking. You’ll join six vets, six RVNs and a dedicated Client Care Team, including certificate holders in ophthalmology and ECC. We’re an RVN training practice and actively support our team with learning and development, including progression towards clinical certificates. The role is 40 hours per week, worked between 8:30am and 7pm, with 1:5 Saturday mornings, 8:30am–12:30pm. There’s no out-of-hours work, and part-time applications over 30+ hours are welcomed. Community is important to us, from the Romsey Show and Dogstival to local schools, Brownies, open days and the New Forest Show. Romsey is a charming market town on the edge of the New Forest, offering the perfect blend of countryside living and modern convenience. With independent shops, cafés, riverside walks and excellent local schools, it’s a wonderful place to settle. The nearby New Forest National Park provides endless opportunities for walking, cycling and outdoor adventures, while Southampton and Winchester are within easy reach for city amenities and transport links. At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from: • Clear career pathways with progression opportunities across primary care, referral, leadership, and specialist roles, • Funded learning and development including CPD allowance and access to IVC academy training centres & role-relevant courses, • £1,250 annual Care Fund for every vet, • Access to mentors, regional clinical coaches, and peer networks, • Support to develop clinical interests and expand your capabilities, • A collaborative, values-led culture focused on care, community, and continuous improvement, • Private medical insurance, • Enhanced family leave and pay across maternity, paternity, adoption and surrogacy, • BVA membership, VDS cover & RCVS fees, • Cycle to Work and Green Car schemes (eligibility applies), • Retail discounts and cashback offers, • Reduced-cost veterinary care for your own petsWe’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. Mainstone, Romsey, SO51 6BA, United Kingdom At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Speak to Amelia Bateman from our recruitment team who would be happy to help you with any questions you have before applying for this role. #J-18808-Ljbffr

At The Harris Poll UK, we exist to understand consumer needs in a demanding world. We help organisations stay closer to the people they serve through research that combines hard data with human truths. Our work spans customer experience, reputation, thought leadership, innovation and brand strategy, helping clients make smarter decisions in a world where consumer expectations are constantly evolving. Our Senior Operations Executives are responsible for managing all operational aspects of our research projects and programmes. They continually develop their expertise in our in-house technology and chosen partner platforms, understanding their strengths and use cases in depth to design the best operational solutions for complex research demands. They use this expertise to advise research teams, solve problems, ensure the successful delivery of clients’ research objectives and ultimately enable market-leading research. This role requires a highly focused and logical mindset, outstanding attention to detail and the ability to quickly build deep expertise in new technology. Exceptional communication and organisational skills are essential, alongside the ability to think creatively, innovate and find solutions when challenges arise. Senior Operations Executives are expected to take ownership, work proactively, collaborate effectively across teams and continually look for opportunities to develop their expertise and improve how we work. Role Responsibilities Project & Programme Management • Own the operational delivery of a variety of research projects and programmes, from survey programming and quality assurance through to fieldwork and data delivery. Support research teams with the delivery of strategic reporting where required., • Deliver projects on time, within budget and to a consistently high standard, balancing quality, pace and commercial considerations., • Manage competing priorities effectively, maintaining oversight across multiple projects and programmes and making sound judgements about where attention and resource are needed most., • Proactively manage in-life projects and programmes, identifying potential risks early and taking appropriate action to mitigate them., • Communicate clearly, accurately and proactively with internal and external stakeholders, ensuring expectations, progress, risks and changes are well managed., • Co-ordinate effectively across Research, Research Operations and Development teams to ensure smooth project execution, clear ownership and effective handovers. Innovation & Optimisation • Develop deep expertise in research tools and technologies. Build in-depth knowledge of The Harris Poll UK’s continually evolving proprietary technology and chosen partner solutions, using that expertise to recommend the right approaches and optimise research outcomes., • Drive process improvements and efficiencies. Identify opportunities to improve how we work and take ownership of implementing, documenting and embedding better approaches., • Investigate and resolve technical issues. Diagnose problems accurately and efficiently, taking ownership of day-to-day challenges and escalating appropriately when additional support is required., • Continually build your own capability. Proactively develop your understanding of new tools, features, processes and solutions, seeking opportunities to learn, experiment and grow your expertise., • Share knowledge and innovation. Collaborate within and beyond the Research Operations team to share learning, showcase new capabilities and help others make better use of the tools and solutions available to them. Client Management • Manage client requests directly and proactively, providing clear, timely and confident operational support throughout project delivery., • Take ownership of the operational client experience, anticipating needs, managing expectations and helping ensure consistently high-quality delivery., • Build a strong understanding of client needs, priorities and account-specific processes, using this knowledge to inform operational decisions and identify the best solutions., • Build trusted relationships with client stakeholders, demonstrating credibility, responsiveness and confidence when discussing operational requirements and resolving challenges. Team Support • Contribute actively to team resourcing and prioritisation, helping ensure work is allocated effectively and potential capacity challenges are identified early., • Act as a trusted operational adviser to research teams, providing guidance on best practice and recommending the most appropriate approaches, tools and solutions., • Support the development of junior team members through day-to-day guidance, knowledge sharing and constructive feedback during project delivery., • Champion established processes and quality standards, helping ensure they are understood and consistently applied across projects and programmes., • Contribute positively to team culture and collaboration, sharing knowledge, supporting colleagues and building strong working relationships across the wider company. What We’re Looking For • Previous experience working within a research operations, project delivery or similarly fast-paced operational environment., • Exceptional attention to detail, with clear, confident and effective communication skills., • A positive, proactive mindset, with curiosity and a genuine appetite to learn and develop., • Excellent project management and organisational skills, with the ability to manage multiple competing priorities and deadlines simultaneously., • Strong analytical and problem-solving skills, with the ability to think logically, investigate issues and identify effective solutions., • The confidence to take ownership and work independently, while collaborating effectively as part of a wider team., • Strong digital capability, including confidence using Microsoft Excel, and the ability to quickly learn and develop proficiency in new technologies and software., • Experience with simple programming languages, such as HTML and CSS, or the aptitude and enthusiasm to develop these skills. What Success Looks Like A successful Senior Operations Executive is highly organised, independently motivated and brings exceptional attention to detail to everything they do. They take ownership of their work, manage competing priorities confidently and use sound judgement to keep projects and programmes running smoothly. They are curious and keen to challenge themselves, continually building their expertise in new technologies, tools and approaches. They combine technical knowledge with creative problem-solving, finding effective solutions to complex challenges and identifying opportunities to make the way we work better. Above all, they inspire confidence in colleagues and clients. They are proactive, dependable and collaborative, using their operational expertise to advise others, champion quality and drive continuous improvement and innovation. 30 days Annual Leave + 8 Bank Holidays Flexible hybrid working model, supporting a balance between office collaboration and remote working Private medical insurance, dental and cash plan Enhanced parental leave – Maternity/Adoption and Paternity leave Salary Sacrifice Pension Scheme (statutory employer contributions) Employee Assistance Program Employee Discounts Platform Dog friendly office in Southampton £27,000 - £29,000 #J-18808-Ljbffr

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden. As a Claims Broker, you’ll join Howden’s growing Superyacht Claims team, supporting clients across a global portfolio of yacht‑related claims. You will take ownership of complex claims handling and client advocacy, ensuring the delivery of exceptional service while supporting the continued growth of the yacht business. • Handle and negotiate a broad range of yacht claims, including Hull & Machinery, P&I and Crew Welfare matters, • Advocate on behalf of clients to achieve fair and timely claims outcomes, • Negotiate settlements with insurers, lawyers, surveyors and other key stakeholders, • Support yacht owners and their representatives throughout the claims lifecycle, providing expert guidance and market insight, • Collaborate closely with colleagues in Southampton, London and the wider international business, including the Howden US team, • Maintain accurate claims records and ensure adherence to market processes and systems, • Analyse claim information and financial data to support effective reserve management and settlement negotiations, • Build and maintain strong relationships with clients, insurers and industry professionals, • Identify opportunities to improve claims outcomes, service delivery and client experience across the portfolio, • Proven experience handling marine, yacht or complex liability claims within the insurance market, • Demonstrable experience negotiating claims with insurers and other market participants, • Strong understanding of claims advocacy and delivering positive client outcomes, • Experience working with market systems and claims handling processes, • Proven ability to manage multiple claims matters simultaneously while maintaining attention to detail, • Experience building relationships with clients, brokers, insurers, surveyors and legal professionals, • Exposure to international claims environments or global client portfolios would be advantageous A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve. #J-18808-Ljbffr

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden. As a Claims Broker, you’ll join Howden’s growing Superyacht Claims team, supporting clients across a global portfolio of yacht‑related claims. You will take ownership of complex claims handling and client advocacy, ensuring the delivery of exceptional service while supporting the continued growth of the yacht business. • Handle and negotiate a broad range of yacht claims, including Hull & Machinery, P&I and Crew Welfare matters, • Advocate on behalf of clients to achieve fair and timely claims outcomes, • Negotiate settlements with insurers, lawyers, surveyors and other key stakeholders, • Support yacht owners and their representatives throughout the claims lifecycle, providing expert guidance and market insight, • Collaborate closely with colleagues in Southampton, London and the wider international business, including the Howden US team, • Maintain accurate claims records and ensure adherence to market processes and systems, • Analyse claim information and financial data to support effective reserve management and settlement negotiations, • Build and maintain strong relationships with clients, insurers and industry professionals, • Identify opportunities to improve claims outcomes, service delivery and client experience across the portfolio, • Proven experience handling marine, yacht or complex liability claims within the insurance market, • Demonstrable experience negotiating claims with insurers and other market participants, • Strong understanding of claims advocacy and delivering positive client outcomes, • Experience working with market systems and claims handling processes, • Proven ability to manage multiple claims matters simultaneously while maintaining attention to detail, • Experience building relationships with clients, brokers, insurers, surveyors and legal professionals, • Exposure to international claims environments or global client portfolios would be advantageous A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve. #J-18808-Ljbffr

Mainstone Vets - Romsey, Hampshire Salary up to £70,000 DOE, Welcome Bonus up to £5,000 and Relocation Allowance up to £5,000 At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Mainstone Practice, part of ivc, is a long-established senior veterinary surgery in Romsey, proudly caring for the local community for many years. We're looking for a confident Veterinary Surgeon to join our warm and supportive team, where relationships, continuity of care and genuine teamwork are at the heart of what we do. As a senior vet, you'll also have the chance to contribute your ideas and help shape how the practices develop as they move into this exciting next chapter however we are also open to candidates looking for a vet surgeon opportunity. Our caseload is predominantly cats and dogs, alongside rabbits, small furries and the occasional wildlife patient, from hedgehogs to birds of prey. You'll enjoy a good balance of consultations and surgery, with plenty of routine first-opinion work alongside orthopaedics and occasional emergency and critical care cases. There are elements of sole charge, so we're looking for a vet who is confident making independent clinical decisions while knowing support is always available when needed. We've invested heavily in our facilities, including comprehensive IDEXX in-house laboratory equipment, dental radiography, a dedicated dental suite, floating X-ray table, multiparameter monitoring, Doppler blood pressure monitoring, syringe drivers and multiple infusion pumps. We're also Silver Cat Friendly, with dedicated cat-only consultation times to help create a calmer experience for our feline patients. Set within a charming barn conversion, Mainstone is bright, welcoming and thoughtfully designed. We have separate cat and dog waiting areas, three consultation rooms, a dedicated RVN consult room, theatre and prep area, separate X-ray room, cattery and kennels, quiet vet office, fully equipped laboratory, a relaxing staff area, and generous on-site parking. You'll join six vets, six RVNs and a dedicated Client Care Team, including certificate holders in ophthalmology and ECC. We're an RVN training practice and actively support our team with learning and development, including progression towards clinical certificates. The role is 40 hours per week, worked between 8:30am and 7pm, with 1:5 Saturday mornings, 8:30am-12:30pm. There's no out-of-hours work, and part-time applications over 30+ hours are welcomed. Community is important to us, from the Romsey Show and Dogstival to local schools, Brownies, open days and the New Forest Show. Romsey is a charming market town on the edge of the New Forest, offering the perfect blend of countryside living and modern convenience. With independent shops, cafés, riverside walks and excellent local schools, it's a wonderful place to settle. The nearby New Forest National Park provides endless opportunities for walking, cycling and outdoor adventures, while Southampton and Winchester are within easy reach for city amenities and transport links. • Clear career pathways with progression opportunities across primary care, referral, leadership, and specialist roles, • Funded learning and development including CPD allowance and access to IVC academy training centres & role-relevant courses, • £1,250 annual Care Fund for every vet, • Access to mentors, regional clinical coaches, and peer networks, • Support to develop clinical interests and expand your capabilities, • A collaborative, values-led culture focused on care, community, and continuous improvement, • 6.6 weeks' holiday including bank holidays, • Private medical insurance, • Enhanced family leave and pay across maternity, paternity, adoption and surrogacy, • BVA membership, VDS cover & RCVS fees, • Cycle to Work and Green Car schemes (eligibility applies), • Retail discounts and cashback offers, • Reduced-cost veterinary care for your own pets We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. £0 - £70,000 a year Up to £70,000 pa DOE We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together. We're looking for a Qualified Registered Veterinary Nurse to join our friendly team at PDSA Swansea. You'll be up for a challenge and ready to adapt to the wide variety of cases we see at PDSA, no two days are ever quite the same. You'll be confident communicating with a wide range of colleagues and clients, and you'll enjoy sharing your skills, supporting others and leading by example in a busy, purpose-led environment. You'll play a key role across the hospital, getting involved in nurse consultations, inpatient care, dispensing medications and assisting in theatre, including Schedule 3 surgery. You'll take pride in delivering high standards of nursing care while keeping pets calm and owners informed, and you'll be comfortable working as part of a close-knit team to keep things running smoothly. Your passion for animal welfare will drive you to champion the charity, promote client contributions and keep an eye on how we use our resources, suggesting improvements and efficiencies where you can. The work is fast-paced and rewarding, so we want you to have the work-life balance that suits your needs as well as helping us deliver an outstanding service. PDSA Southampton is a highly collaborative, effective hospital, a great place for teamwork, case discussion and shared learning. Our teams have varied clinical interests, giving you access to a wide pool of knowledge and experience when discussing cases and treatment plans. Our Pet Hospitals are modern and well-equipped and include separate dog and cat kennelling facilities, in-house radiography, ultrasound, endoscopy, piped gases and extensive orthopaedic equipment. We're really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them. As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: Flexible working options to support your work-life balance and individual circumstances. CPD allowance of three days and £500 per year for development. Payment of your full RCVS fees, so you’re never out of pocket. Extensive internal CPD programmes plus discounts for BSAVA Congress and London Vet Show. 25 days' holiday plus Bank Holidays, with option to buy or sell an extra five days. Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually. Generous pension options, with PDSA contributions starting at 5% and rising to 10%. Life assurance providing four times your annual salary for added peace of mind. AXA Health Employee Assistance Programme, with 24/7 wellbeing support. Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform. Enhanced maternity, paternity and adoption leave to support you and your family. 10% discount on PDSA Pet Insurance plus access to staff veterinary services. PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks. #J-18808-Ljbffr

I am looking for a Personal Assistant to provide support and care for 16 hours a week, variable shifts, including weekends. Female Personal Assistant is required to support me with personal care needs, domestic duties and social activities. Applicants need to be happy to take me out into the community and have good communication skills, be patient and understanding as I have complex needs. They must also be honest and trustworthy, be helpful and caring. They must be discreet, committed, organized and resourceful and be able to work on their own initiative. Due to my physical needs, manual handling is necessary as I sometimes need to use a wheelchair in the community. Applicants need to be physically fit enough to control the wheelchair whilst walking and if necessary to lift it into or out of a vehicle. To help with both my physical and mental health issues I have an assistance dog, so the successful applicant must be happy to interact with an essential companion. Experience in the care working profession preferred although full training will be given. Post subject to disclosure and barring service (DBS) check. The above post is exempt under the Equality Act 2010, Schedule 9, and Part 1 – female only applicants need apply. #J-18808-Ljbffr

Trainee Wilder Schools and Communities Officer. Fixed Term Contract for 2 Years. Location: Testwood Lakes, Brunel Road, Calmore, Totton, Hampshire, SO40 3WX. Hampshire & Isle of Wight Wildlife Trust is a grassroots movement working for nature’s recovery and to bring people closer to nature. We are seeking a Trainee Wilder Schools and Communities Officer to join our cause. This role will help children, families, schools and communities connect with nature and take action in support of wildlife. Our education and engagement work plays a pivotal role in our efforts to create a wilder Hampshire and Isle of Wight. Based at Testwood Lakes Nature Reserve, the role will work with schools, groups, communities and visitors from the surrounding area. Testwood Lakes is a flagship reserve used for angling, recreation and dog walking, with an Education Centre that hosts visiting school groups and family activities. • Engage with local schools, groups, communities and visitors to inspire and motivate action for nature and pro-nature behaviour change, both on-site and in the wider community., • Support the Wilder Schools approach by providing advice, guidance and educational sessions in schools and on-site at Testwood Lakes., • Build positive relationships with local organisations, residents and visitors to enhance people’s connection with nature., • Demonstrate how you meet the minimum qualifying criteria for the post, as set out in the person specification, at the application and testing stages (required for all candidates)., • Identify as being disabled under the Equality Act 2010, which may include a physical or mental impairment with substantial and long-term adverse effects, or a long-term health condition (as defined in the Disability Confident scheme)., • Application process notes: we encourage applications from all sections of the community, including underrepresented groups; provide evidence of meeting criteria in the supporting information. We are Disability Confident and committed to ensuring a fair interview process for disabled applicants who meet the minimum criteria. You can request adjustments, including accessible formats, by emailing us. • Competitive salary, • Generous annual leave allowance, • Contributory pension scheme, • Life assurance, learning and development support, • 24-hour employee assistance programme, • Discounted staff travel with corporate partners (subject to terms and conditions) To apply for the role, click the 'Apply Now' button at the top of the page. In the “supporting information” section, demonstrate with detailed examples how you meet the job requirements using the Job Description and Recruitment Pack. Please note that we may close vacancies early when we have received enough applications that meet the criteria. Please do not use artificial intelligence tools to assist you in completing the application form. We may not accept applications that have been completed using AI tools. If you usually use tools to assist you, contact us to discuss other options. Interview Date: 21 November 2025 #J-18808-Ljbffr

At The Harris Poll UK, we exist to understand consumer needs in a demanding world. We help organisations stay closer to the people they serve through research that combines hard data with human truths. Our work spans customer experience, reputation, thought leadership, innovation and brand strategy, helping clients make smarter decisions in a world where consumer expectations are constantly evolving. Research Managers play a central role in the successful delivery of client programmes and projects across the business. They are responsible for managing research from end to end, building strong client relationships, leading project teams and ensuring outputs deliver meaningful commercial value. This role requires someone who combines strong research expertise with commercial awareness, excellent organisational skills and the ability to translate data into compelling, actionable insight. Research Managers are expected to think strategically, operate proactively and contribute positively to both client growth and team development. Project & Programme Leadership • Manage and deliver quantitative and qualitative research projects through the full project lifecycle, from project kick-off through to final delivery., • Lead project design, questionnaire development, discussion guides, fieldwork management, quality assurance and reporting., • Ensure projects are delivered on time, within budget and to a consistently high standard., • Coordinate effectively across Client Advisory and Research Operations teams to ensure smooth project execution., • Proactively identify risks, challenges or opportunities throughout project delivery and take ownership of resolving them. Client Management • Build strong day-to-day relationships with clients and become a trusted extension of their team., • Lead client communications across projects and programmes, ensuring a responsive, organised and professional experience., • Develop a strong understanding of clients’ commercial objectives, sectors and strategic challenges., • Support senior colleagues and stakeholders in growing client relationships and identifying opportunities for additional value or future work., • Escalate issues appropriately while demonstrating confidence and ownership in resolving day-to-day challenges independently. Insight & Storytelling • Deliver clear, commercially relevant and strategically meaningful insight that goes beyond reporting data., • Identify trends, tensions and implications within research findings and translate them into compelling narratives., • Create high-quality reports, presentations and client-ready outputs that demonstrate strong storytelling and consultancy thinking., • Contribute to thought leadership, proactive insight generation and wider business initiatives where relevant. Team Support & Development • Support, mentor and guide junior team members across project delivery and day-to-day development., • Delegate effectively and provide clear direction across project teams., • Contribute to team resourcing discussions, workflow management and operational efficiencies., • Help ensure established processes and quality standards are consistently followed across projects., • Foster a collaborative, supportive and high-performing team environment., • Previous experience within a market research, insight or consultancy environment., • Strong understanding of quantitative and qualitative research methodologies., • Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously., • Strong analytical thinking and confidence interpreting data and identifying meaningful insight., • Excellent written and verbal communication skills, including presentation and storytelling capability., • Comfortable managing client relationships and operating in a client-facing environment., • Strong attention to detail and commitment to high-quality delivery., • Proactive, solutions-oriented mindset with strong commercial awareness., • Experience supporting or mentoring junior team members is desirable., • Advanced PowerPoint and Excel skills preferred. 30 days Annual Leave + 8 Bank Holidays Flexible hybrid working model, supporting a balance between office collaboration and remote working Private medical insurance, dental and cash plan Enhanced parental leave – Maternity/Adoption and Paternity leave Salary Sacrifice Pension Scheme (statutory employer contributions) Employee Assistance Program Employee Discounts Platform Dog friendly office in Southampton £40,000-£45,000 #J-18808-Ljbffr

At The Harris Poll UK, we exist to understand consumer needs in a demanding world. We help organisations stay closer to the people they serve through research that combines hard data with human truths. Our work spans customer experience, reputation, thought leadership, innovation and brand strategy, helping clients make smarter decisions in a world where consumer expectations are constantly evolving. Our Senior Operations Executives are responsible for managing all operational aspects of our research projects and programmes. They continually develop their expertise in our in-house technology and chosen partner platforms, understanding their strengths and use cases in depth to design the best operational solutions for complex research demands. They use this expertise to advise research teams, solve problems, ensure the successful delivery of clients’ research objectives and ultimately enable market-leading research. This role requires a highly focused and logical mindset, outstanding attention to detail and the ability to quickly build deep expertise in new technology. Exceptional communication and organisational skills are essential, alongside the ability to think creatively, innovate and find solutions when challenges arise. Senior Operations Executives are expected to take ownership, work proactively, collaborate effectively across teams and continually look for opportunities to develop their expertise and improve how we work. Role Responsibilities Project & Programme Management • Own the operational delivery of a variety of research projects and programmes, from survey programming and quality assurance through to fieldwork and data delivery. Support research teams with the delivery of strategic reporting where required., • Deliver projects on time, within budget and to a consistently high standard, balancing quality, pace and commercial considerations., • Manage competing priorities effectively, maintaining oversight across multiple projects and programmes and making sound judgements about where attention and resource are needed most., • Proactively manage in-life projects and programmes, identifying potential risks early and taking appropriate action to mitigate them., • Communicate clearly, accurately and proactively with internal and external stakeholders, ensuring expectations, progress, risks and changes are well managed., • Co-ordinate effectively across Research, Research Operations and Development teams to ensure smooth project execution, clear ownership and effective handovers. Innovation & Optimisation • Develop deep expertise in research tools and technologies. Build in-depth knowledge of The Harris Poll UK’s continually evolving proprietary technology and chosen partner solutions, using that expertise to recommend the right approaches and optimise research outcomes., • Drive process improvements and efficiencies. Identify opportunities to improve how we work and take ownership of implementing, documenting and embedding better approaches., • Investigate and resolve technical issues. Diagnose problems accurately and efficiently, taking ownership of day-to-day challenges and escalating appropriately when additional support is required., • Continually build your own capability. Proactively develop your understanding of new tools, features, processes and solutions, seeking opportunities to learn, experiment and grow your expertise., • Share knowledge and innovation. Collaborate within and beyond the Research Operations team to share learning, showcase new capabilities and help others make better use of the tools and solutions available to them. Client Management • Manage client requests directly and proactively, providing clear, timely and confident operational support throughout project delivery., • Take ownership of the operational client experience, anticipating needs, managing expectations and helping ensure consistently high-quality delivery., • Build a strong understanding of client needs, priorities and account-specific processes, using this knowledge to inform operational decisions and identify the best solutions., • Build trusted relationships with client stakeholders, demonstrating credibility, responsiveness and confidence when discussing operational requirements and resolving challenges. Team Support • Contribute actively to team resourcing and prioritisation, helping ensure work is allocated effectively and potential capacity challenges are identified early., • Act as a trusted operational adviser to research teams, providing guidance on best practice and recommending the most appropriate approaches, tools and solutions., • Support the development of junior team members through day-to-day guidance, knowledge sharing and constructive feedback during project delivery., • Champion established processes and quality standards, helping ensure they are understood and consistently applied across projects and programmes., • Contribute positively to team culture and collaboration, sharing knowledge, supporting colleagues and building strong working relationships across the wider company. What We’re Looking For • Previous experience working within a research operations, project delivery or similarly fast-paced operational environment., • Exceptional attention to detail, with clear, confident and effective communication skills., • A positive, proactive mindset, with curiosity and a genuine appetite to learn and develop., • Excellent project management and organisational skills, with the ability to manage multiple competing priorities and deadlines simultaneously., • Strong analytical and problem-solving skills, with the ability to think logically, investigate issues and identify effective solutions., • The confidence to take ownership and work independently, while collaborating effectively as part of a wider team., • Strong digital capability, including confidence using Microsoft Excel, and the ability to quickly learn and develop proficiency in new technologies and software., • Experience with simple programming languages, such as HTML and CSS, or the aptitude and enthusiasm to develop these skills. What Success Looks Like A successful Senior Operations Executive is highly organised, independently motivated and brings exceptional attention to detail to everything they do. They take ownership of their work, manage competing priorities confidently and use sound judgement to keep projects and programmes running smoothly. They are curious and keen to challenge themselves, continually building their expertise in new technologies, tools and approaches. They combine technical knowledge with creative problem-solving, finding effective solutions to complex challenges and identifying opportunities to make the way we work better. Above all, they inspire confidence in colleagues and clients. They are proactive, dependable and collaborative, using their operational expertise to advise others, champion quality and drive continuous improvement and innovation. 30 days Annual Leave + 8 Bank Holidays Flexible hybrid working model, supporting a balance between office collaboration and remote working Private medical insurance, dental and cash plan Enhanced parental leave – Maternity/Adoption and Paternity leave Salary Sacrifice Pension Scheme (statutory employer contributions) Employee Assistance Program Employee Discounts Platform Dog friendly office in Southampton £27,000 - £29,000 #LI-MB1 #J-18808-Ljbffr

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Mainstone Practice, part of ivc, is a long-established senior veterinary surgery in Romsey, proudly caring for the local community for many years. We’re looking for a confident Veterinary Surgeon to join our warm and supportive team, where relationships, continuity of care and genuine teamwork are at the heart of what we do. As a senior vet, you’ll also have the chance to contribute your ideas and help shape how the practices develop as they move into this exciting next chapter however we are also open to candidates looking for a vet surgeon opportunity. Our caseload is predominantly cats and dogs, alongside rabbits, small furries and the occasional wildlife patient, from hedgehogs to birds of prey. You’ll enjoy a good balance of consultations and surgery, with plenty of routine first-opinion work alongside orthopaedics and occasional emergency and critical care cases. There are elements of sole charge, so we’re looking for a vet who is confident making independent clinical decisions while knowing support is always available when needed. We’ve invested heavily in our facilities, including comprehensive IDEXX in-house laboratory equipment, dental radiography, a dedicated dental suite, floating X-ray table, multiparameter monitoring, Doppler blood pressure monitoring, syringe drivers and multiple infusion pumps. We’re also Silver Cat Friendly, with dedicated cat-only consultation times to help create a calmer experience for our feline patients. Set within a charming barn conversion, Mainstone is bright, welcoming and thoughtfully designed. We have separate cat and dog waiting areas, three consultation rooms, a dedicated RVN consult room, theatre and prep area, separate X-ray room, cattery and kennels, quiet vet office, fully equipped laboratory, a relaxing staff area, and generous on-site parking. You’ll join six vets, six RVNs and a dedicated Client Care Team, including certificate holders in ophthalmology and ECC. We’re an RVN training practice and actively support our team with learning and development, including progression towards clinical certificates. The role is 40 hours per week, worked between 8:30am and 7pm, with 1:5 Saturday mornings, 8:30am–12:30pm. There’s no out-of-hours work, and part-time applications over 30+ hours are welcomed. Community is important to us, from the Romsey Show and Dogstival to local schools, Brownies, open days and the New Forest Show. Romsey is a charming market town on the edge of the New Forest, offering the perfect blend of countryside living and modern convenience. With independent shops, cafés, riverside walks and excellent local schools, it’s a wonderful place to settle. The nearby New Forest National Park provides endless opportunities for walking, cycling and outdoor adventures, while Southampton and Winchester are within easy reach for city amenities and transport links. At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from: • Clear career pathways with progression opportunities across primary care, referral, leadership, and specialist roles, • Funded learning and development including CPD allowance and access to IVC academy training centres & role-relevant courses, • £1,250 annual Care Fund for every vet, • Access to mentors, regional clinical coaches, and peer networks, • Support to develop clinical interests and expand your capabilities, • A collaborative, values-led culture focused on care, community, and continuous improvement, • 6.6 weeks’ holiday including bank holidays, • Private medical insurance, • Enhanced family leave and pay across maternity, paternity, adoption and surrogacy, • BVA membership, VDS cover & RCVS fees, • Cycle to Work and Green Car schemes (eligibility applies), • Retail discounts and cashback offers, • Reduced-cost veterinary care for your own pets We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow. £0 - £70,000 a year Up to £70,000 pa DOE #J-18808-Ljbffr

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