First Line Support
1 day ago
Southampton
1st Line Support Engineer - Southampton We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in Southampton. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users. About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices. Your Responsibilities Will Include: • Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs., • Installing, configuring, and maintaining laptops, desktops, and related peripherals., • Setting up and supporting company mobile devices., • Investigating, resolving, and escalating incidents as required., • Ensuring all incidents are logged accurately and managed through to resolution., • Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service., • Supporting the implementation and delivery of IT improvement projects., • Taking proactive action on information security matters in collaboration with the Service Desk Team Leader., • Implementing changes following IT change management procedures., • Providing advice and guidance to users on IT products, services, and best practices., • Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards., • Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery. What We’re Looking For • Experience working in an IT service environment delivering front-line support., • Strong technical knowledge of desktop support, including Windows 10 and related hardware., • Understanding of Microsoft Server environments (2016+)., • Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration., • Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook)., • Knowledge of VMware or similar virtualisation technologies., • Awareness of antivirus procedures, IT security, and change management processes., • Excellent customer service and communication skills, with a calm and professional approach., • Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently., • Good organisational and time management skills, with the ability to prioritise tasks effectively., • A collaborative and adaptable team player, keen to learn and contribute to continuous improvement. What We Offer • 22 days’ holiday plus bank holidays (increasing with length of service)., • Pension scheme and life assurance., • Access to flexible benefits., • Ongoing professional training and development opportunities., • A supportive, inclusive, and technology-driven working environment. If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.