Trabajos hotel revenue manager en Reino Unido

Thesleff Group is looking for a commercially minded and highly tech-savvy Online Delivery Partnerships Manager to help us maximise the potential of our digital platforms, technology partnerships and online revenue channels. You could come from food tech, hotel tech, hospitality technology, e-commerc

Handle Recruitment are on the lookout for a Hotel Cultural Events Manager to join our clients growing hotel portfolio! \n £55,000 to £60,000 dependant on experience \n Central London Based | On Site | Full Time \n Must have Hotel experience! \n \n About the Company \n Our client is a lifestyle hotel brand rooted in culture, community and connection. Their spaces are designed to bring people together, creating an environment for productive meetings, inspiring conversations and memorable experiences. \n The brand has a strong focus on design, drawing inspiration from the concept of magical realism. Each space combines the character of its surroundings with bold colours, materials, layouts and artwork sourced from the local area and around the world. \n Culture and creative expression are at the heart of the brand, with a strong focus on literature, journalism, knowledge-sharing and bringing people together through book launches, author events, readings and other cultural programming. \n While globally minded, the brand is deeply connected to the neighbourhoods it operates in, championing local teams, communities, creatives and partners. \n The Role \n Our client is looking for a Cultural Events Manager to conceive, curate and deliver a calendar of arts, cultural and community programming that reflects the brand and strengthens its connection with the local community. \n This is a hands-on role sitting at the intersection of hospitality, arts, culture and brand storytelling, creating experiences that bring guests, local communities and creative talent together. \n Key Responsibilities \n\n • Develop and manage a varied calendar of cultural events including artist talks, live music, film screenings, literary events, pop-ups and community gatherings.\n, • Identify and build relationships with local artists, galleries, cultural institutions, creative collectives, restaurants, bars and other creative partners.\n, • Create original programming that engages the local community and reflects the hotel's identity and sense of place.\n, • Lead the end-to-end planning and delivery of events, managing logistics, suppliers, production, technical requirements, staffing and on-site operations.\n, • Manage event budgets, contracts and vendor relationships, ensuring events are delivered smoothly and to a high standard.\n, • Act as a cultural ambassador for the hotel, developing relationships across the local creative community and identifying opportunities for new partnerships and experiences.\n, • Work closely with the marketing team to promote events through social media, press, partnerships and other hotel channels.\n, • Collaborate with F&B, front-of-house and operations teams to ensure a seamless guest experience.\n, • Work closely with the hotel's third-party restaurant partner to create integrated cultural experiences, including themed dinners, chef collaborations, food and culture events and private event opportunities.\n, • Coordinate shared programming and promotional activity between the hotel and restaurant, identifying opportunities to cross-promote events and drive engagement and revenue.\n, • Gather guest feedback and use insights to continually develop and improve the programming offering.\n\n About You \n\n • 3-5 years' experience in event management, cultural programming, arts administration or a similar role, ideally within hospitality, lifestyle or a creative environment.\n, • Strong knowledge of the local arts, music and cultural scene, with an established network of relevant contacts.\n, • Proven experience managing multiple events from concept through to delivery.\n, • Strong project management, communication, negotiation and relationship-building skills.\n, • Experience working with or alongside restaurant/F&B operations, with an understanding of partnerships and promotional opportunities.\n, • A genuine passion for culture, design, food and beverage and community engagement.\n\n \n Apply below if you have the relevant experience!! \n Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Financial Controller – Hospitality \n Central London | c.£60,000–£75,000 depending on experience \n Are you an experienced hospitality finance professional who enjoys being as close to the operation as you are to the numbers? \n Do you enjoy working with operational leaders, helping them understand what's driving performance rather than simply reporting what happened last month? \n We're partnering with a prestigious Central London hospitality venue to recruit an experienced Financial Controller to take ownership of its on-site finance function. \n This is a genuinely broad role combining strong financial control with commercial influence. \n Working closely with the SLT, ownership and Heads of Department, you'll lead the finance function while playing an important role in the wider leadership team. You'll provide the insight, challenge and financial understanding that helps operational teams make better commercial decisions. \n This isn't a role for somebody who wants to operate at arm's length from the detail. You'll need to understand the mechanics of hotel finance, enjoy being close to the operation and be equally comfortable discussing departmental performance with an HOD as you are reviewing a balance sheet reconciliation. \n The role \n You'll take responsibility for areas including: \n\n • Monthly management accounts, reporting and meaningful commentary\n, • Budgeting, forecasting and cash-flow management\n, • Business partnering with the charismatic and supportive GM and operational Heads of Department\n, • Analysis of departmental performance across various revenue streams\n, • Revenue and income audit, working capital and financial controls\n, • Payroll, VAT, audit and statutory requirements\n, • Leading and developing the finance team\n, • Improving systems, processes and reporting\n, • Helping operational managers understand the numbers behind their departments and identify opportunities to improve performance\n\n Your experience \n We're particularly interested in speaking with people who have strong experience within hospitality finance and understand the financial mechanics of a self-accounting property. \n You'll ideally have operated within a relevant environment and understand areas such as memberships, rooms and F&B profitability, income audit, revenue reconciliation, budgeting, forecasting and hotel financial controls. \n Just as importantly, you'll be comfortable working with non-finance colleagues. \n You'll need the confidence to challenge when appropriate, the communication skills to explain financial information without unnecessary jargon and the personality to build strong relationships across the organisation. \n You might already be a Financial Controller, or perhaps a strong hospitality Finance Manager/Assistant Financial Controller ready to take ownership of a broader function. \n Professional qualifications are welcomed, but relevant experience, commercial judgement and the ability to engage with people will be every bit as important. \n This is an excellent opportunity to join a high-quality, reputable and historic Central London hospitality business in a visible role where Finance genuinely contributes to the day-to-day performance of the operation. \n Interested? \n Please apply or contact BondMoran Recruitment for a confidential conversation. As ever, we're very happy to have an old-fashioned chat before you decide whether it's right for you. \n Given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, many of our responses will be via email as we simply can’t call every application - We know that’s not what you want to hear but we hope you’ll understand? \n Short-listed candidates will obviously be contacted for this specific role, and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. \n We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, please feel free to contact us for a chat \n \n

General Manager – New Hotel Opening \n London \n Highly Competitive Salary & Executive Package \n JWR is delighted to be working exclusively on an outstanding opportunity to appoint a General Manager for a major new hotel opening in London. \n This is a rare opportunity for an accomplished hotelier to become involved in an exciting new development, taking a leading role through the pre-opening phase, launch and beyond. \n The property will be a large, full-service hotel with over 300 bedrooms, extensive Food & Beverage operations and significant meetings, conference and events facilities. \n We are looking for a commercially astute, inspirational Hotel General Manager with the leadership presence and operational expertise to build an exceptional team, establish the culture of the hotel and successfully position the property within the highly competitive London market. \n The Role \n As General Manager, you will take overall responsibility for the pre-opening and subsequent operation of the hotel, working closely with ownership and key stakeholders throughout the development and mobilisation process. \n Responsibilities will include: \n\n • Leading the hotel through its pre-opening, mobilisation and launch\n, • Recruiting and developing a high-performing senior leadership team\n, • Establishing the culture, service standards and operational framework of the hotel\n, • Taking full responsibility for the hotel's commercial and financial performance\n, • Developing and delivering annual budgets, forecasts and business plans\n, • Driving performance across Rooms, Food & Beverage, Meetings & Events and ancillary revenues\n, • Establishing strong commercial, sales and revenue strategies\n, • Ensuring exceptional guest experience and service delivery\n, • Building and leading a substantial hotel team\n, • Developing strong relationships with ownership and key stakeholders\n, • Positioning the hotel successfully within the London market\n\n The Person \n We are particularly interested in speaking with experienced General Managers from large, full-service branded hotels who can demonstrate a strong track record of commercial and operational leadership. \n Ideally, you will have: \n\n • Current or recent experience as a General Manager within a large full-service hotel\n, • Experience of operating hotels with 300+ bedrooms\n, • A strong background within a recognised international hotel brand\n, • London or major city hotel experience\n, • Significant Food & Beverage and Meetings & Events exposure\n, • Full P&L, budgeting and commercial responsibility\n, • Experience leading large and diverse hotel teams\n, • Strong owner and stakeholder management skills\n, • A proven record of delivering revenue, profit and guest satisfaction\n, • Previous hotel pre-opening, opening, repositioning or major refurbishment experience would be highly advantageous\n\n Above all, we are looking for a highly credible and engaging hotel leader who combines commercial acumen with genuine operational expertise and outstanding people leadership. \n This is an exceptional opportunity to put your own stamp on a major new London hotel, building the team and culture from the ground up and leading the property through opening into long-term operation. \n For a confidential discussion and further information, please contact JWR. \n All applications and conversations will be treated in the strictest confidence.

Position: Assistant Bar Manager \n Reports to: Bar Manager \n \n What will I get? \n\n • Competitive salary ranging from £50,000 to £52,000 gross per annum, based on a 48-hour working week and inclusive of service charge, depending on experience.\n, • Enhanced annual leave, increasing with length of service\n, • Complimentary meals while on duty\n, • Ongoing learning and professional development opportunities\n, • Reward programmes, long service recognition, and employee appreciation incentives\n, • Employer pension contribution of 3%\n, • Complimentary dry cleaning\n, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message\n, • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK*\n, • Access to the HSF Health Plan*, including:\n, • Dental reimbursement\n, • 24/7 GP advice line and confidential counselling support, including assistance for dependents\n, • Optical reimbursement\n, • Complimentary cover for your partner and children\n, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers\n, • Discounted gym memberships\n\n \n About …At Sloane \n The blend of discipline and desire, exclusivity and electricity. \n ...At Sloane is the London chapter of the Costes story. Hidden in the heart of Chelsea, the bar is its heartbeat — intimate, glamorous, and alive. \n Here, service is precise but never stiff; every detail matters — from the way a glass is placed to the tone of a greeting. \n It’s also a place where crowd curation is an art. The bar draws an eclectic mix — long-time Chelsea regulars, artists, musicians, and cultural icons — while DJs create a soundtrack that feels spontaneous yet perfectly orchestrated. \n ...At Sloane is an old-school bar for a modern generation — a place where you look at people, not your phone. A space of energy, elegance, and unexpected connection. It’s not just about cocktails; it’s about chemistry. \n We’re looking for an Assistant Bar Manager with both style and structure — someone who understands that true elegance lies in the choreography of discipline, emotion, and personality. You’ll support the Bar Manager in leading a team trained to perfection yet alive with individuality — a team that delivers consistency with soul. \n \n What will I be doing? \n As Assistant Bar Manager, you’ll help set the tone of the house — acting as the bridge between precision and pleasure. You’ll oversee daily operations, support beverage programming, and ensure every sip and smile reflect the signature …At Sloane experience: sensual, seamless, and perfectly poised. \n Craft the Experience \n\n • Help create an atmosphere that feels alive — seductive, elegant, and unmistakably …At Sloane.\n, • Support, train, and inspire a team that delivers flawless service with confidence and character.\n, • Maintain a culture of precision — detailed SOPs, daily briefings, and ongoing tastings to perfect every pour and every gesture.\n, • Contribute to the development of beverage menus that balance artistry with intuition, sophistication with surprise.\n, • Engage with guests personally — anticipating desires, remembering details, and making every interaction feel effortless.\n, • Handle guest feedback with grace and professionalism.\n, • Uphold a standard of presentation and energy that turns service into theatre.\n, • Support revenue growth through creative upselling and ensure guest satisfaction targets are consistently exceeded.\n\n Lead with Vision \n\n • Supervise bar operations and ensure alignment with the restaurant, lobby, and in-room beverage service.\n, • Collaborate with the Bar Manager and General Manager to deliver a unified, flawless guest journey.\n, • Monitor team performance and guest feedback, ensuring consistency across every touchpoint.\n, • Maintain full compliance with health, safety, and licensing regulations, applying the same discipline you bring to service.\n, • Assist in budget preparation, inventory control, and stock management in line with forecast targets.\n, • Analyse financial and guest data to identify trends and opportunities for improvement.\n, • Support the execution of promotional events and brand activations.\n\n Train. Perfect. Repeat. \n\n • Lead with an obsession for detail — constant training, feedback, and refinement.\n, • Help build and sustain a team that embodies the …At Sloane philosophy: professional yet natural, serious yet seductive.\n, • Conduct regular tastings, workshops, and coaching sessions to strengthen product knowledge and performance.\n, • Ensure impeccable grooming, posture, and presentation standards across the team.\n, • Participate actively in recruitment, onboarding, and career development to retain and nurture top talent.\n, • Support effective rostering to meet business needs while maintaining cost efficiency.\n\n \n What are we looking for? \n\n • A hospitality professional from a luxury lifestyle or design-led property.\n, • Fluent in English (French is a strong advantage).\n, • Holder of a Personal Licence.\n, • Deep knowledge of spirits, wines, and champagne (WSET Level 2/3 preferred).\n, • A natural host — magnetic, composed, and effortlessly engaging.\n, • Operationally sharp, financially astute, and creatively inspired.\n, • Experienced in leading and motivating high-performing teams.\n, • Calm under pressure, detail-obsessed, and always impeccable.\n, • Knowledgeable in UK Health & Safety, Licensing, and GDPR compliance.\n\n \n Who are we? \n We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea, housed in a beautifully restored 19th-century building beside Sloane Square station. The hotel features a rooftop restaurant, an intimate cocktail bar, and thirty thoughtfully designed bedrooms. \n Blending the heritage of the Cadogan Estate with a refined French sensibility, the hotel offers a private, elegant, and characterful environment. Independently run, we seek passionate individuals who take pride in their craft and are motivated to contribute to something special. \n Our people are ambassadors of the property — trusted to bring personality, precision, and pride to everything they do, while delivering a level of service that is warm, confident, and quietly exceptional. \n *Upon successful completion of the probation period \n *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Park Plaza Waterloo London & Park Plaza County Hall London \n \n Two exciting opportunities available across our London portfolio. \n \n At Park Plaza, exceptional service and memorable dining experiences are just as important as a great night's sleep. As an Assistant Food & Beverage Manager, you'll play a key role in leading our Food & Beverage teams, delivering outstanding guest experiences, and driving operational excellence across our venue \n \n As the friendly face of the 494 guest bedrooms, 6 Meeting and Events spaces, In-Room Dining, Florentine Restaurant and Bar at the stylish Park Plaza Waterloo London Hotel, ideally located just south of Westminster Bridge with spectacular views across London. \n \n As the friendly face of the 399 guest bedrooms, 7 Meeting and Events spaces, and Atrio Restaurant and Bar at the stylish Park Plaza County Hall London Hotel, ideally located just south of Westminster Bridge overlooking the River Thames with spectacular views across London. \n \n The key role for you as our Assistant Food and Beverage Manager, you will lead by example showing the rest of the team how to give our guests a memorable experience. \n \n As our Assistant Food and Beverage Managers, you will receive: \n\n • Salary: Highly competitive plus generous Service Charge\n, • Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)\n, • 50% F&B discount at our restaurants and bars (for your whole party)\n, • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!\n, • Two free meals per day - including days off if you wish to come in!\n, • Access to 40% of your pay before payday through Wagestream!\n, • Recommend a Friend scheme - £750\n, • BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.\n, • Vitality at work scheme with great gym discounts & more\n, • Ride to Work Scheme & free local cycling lessons\n, • Travel season ticket loans (if applicable)\n, • 24/7 access to our Employee Assistance Programme\n, • Rotas published at least two weeks in advance (if applicable)\n, • Uniforms provided (if applicable) & free dry cleaning\n, • Annual Staff parties and events\n, • Company pension plan & award-winning training\n\n \n We are looking for our Assistant Food and Beverage Manager, who: \n\n • Assists in managing day-to-day operations of the breakfast, M&E, restaurant, bar, and room service\n, • Ensures smooth coordination between kitchen and service teams\n, • Monitors inventory and order supplies to maintain adequate stock levels\n, • Handles guest inquiries and complaints, resolving issues promptly\n, • Upholds health, safety, and sanitation standards\n, • Assists with budgeting, cost control, and achieving revenue targets\n, • Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care\n, • Has previous experience as a Restaurant & Bar Manager or Assistant Food & Beverage Manager in a hotel\n\n \n Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. \n \n Park Plaza. Be part of it. \n

F&B Manager – Luxury Lifestyle Hotel, London \n Salary: Up to £60,000 + bonus \n \n We are looking for an ambitious and charismatic F&B Manager to join a luxury lifestyle hotel in London, overseeing a vibrant and high-quality food and beverage operation. \n \n This is an exciting opportunity for a hands-on hospitality leader who is passionate about exceptional service, great food and drink, and creating memorable guest experiences. You will play a key role in driving operational excellence, team performance and commercial success across the hotel's F&B outlets. \n \n Reporting into the senior F&B leadership team, you will take responsibility for the day-to-day operation of the hotel's F&B offering, ensuring consistently high standards across service, guest experience and commercial performance. \n \n Responsibilities: \n\n • Leading and motivating the F&B team, creating a positive and high-performance culture.\n, • Overseeing the daily operation of the hotel's restaurants, bars and wider F&B areas.\n, • Delivering exceptional, personalised service and ensuring the guest experience consistently reflects the hotel's luxury positioning.\n, • Managing rotas, staffing levels, training and team development.\n, • Working closely with the kitchen and wider hotel teams to ensure seamless service.\n, • Driving revenue through upselling, service standards and commercial initiatives.\n, • Monitoring departmental costs, labour and stock control to maximise profitability.\n, • Supporting menu development, events and F&B activations.\n, • Handling guest feedback and resolving issues quickly and professionally.\n, • Ensuring compliance with health & safety, licensing and food safety standards.\n, • Supporting the senior leadership team with F&B strategy and operational projects.\n\n \n Requirements: \n\n • We're looking for an experienced F&B professional who combines luxury service standards with a hands-on, energetic leadership style.\n, • You will ideally have:\n, • Previous F&B management experience within a luxury hotel, lifestyle hotel, premium restaurant or high-end hospitality environment.\n, • Strong knowledge of contemporary food and beverage operations.\n, • A genuine passion for hospitality, food, drink and guest experience.\n, • Proven experience leading, developing and motivating teams.\n, • Strong commercial awareness, with an understanding of budgets, labour costs and revenue generation.\n, • Excellent communication and interpersonal skills.\n, • A confident, visible and engaging leadership style.\n, • The ability to remain calm and organised in a fast-paced environment.\n, • A natural eye for detail and consistently high standards.\n

Holiday Inn London - Regent's Park \n Check out the hotel on our virtual tour! \n \n Lead the Operation. Inspire the Team. Create Exceptional Guest Experiences. \n Hotels are about people. Guests remember how they felt, teams thrive when they feel valued, and great operations happen when leaders create an environment where everyone can perform at their best. \n \n We're looking for a Hotel Operations Manager to take ownership of the day-to-day operation of a busy, high-volume hotel. This is an opportunity for an experienced hospitality leader who enjoys building strong teams, driving commercial performance, and ensuring every guest experience is delivered with consistency, care, and excellence. \n \n You'll be the heartbeat of the hotel operation, bringing together departments, developing talent, solving challenges, and creating an environment where both guests and colleagues can succeed. \n \n What You'll Be Doing \n\n • Leading the day-to-day operation of the hotel to ensure exceptional guest satisfaction.\n, • Supporting, coaching and developing departmental leaders and their teams.\n, • Driving operational standards across all guest-facing areas.\n, • Managing service delivery, guest feedback, and continuous improvement initiatives.\n, • Collaborating with commercial teams to maximise revenue opportunities.\n, • Ensuring labour, payroll and operational costs are effectively controlled.\n, • Creating a positive and engaging culture where colleagues can perform at their best.\n, • Acting as a visible and approachable leader for guests and team members alike.\n, • Supporting the General Manager in delivering business goals and operational excellence.\n\n \n What You Will Bring \n We're looking for a leader who combines commercial awareness with a genuine passion for people. \n \n You'll have: \n\n • Previous experience in a Hotel Operations Manager, Deputy General Manager, Hotel Manager or senior operational leadership role.\n, • A strong Front Office background, with a detailed understanding of the guest journey and service delivery.\n, • Experience working within a high-volume hotel environment, managing multiple departments and balancing competing priorities.\n, • A proven ability to lead, motivate and develop diverse hospitality teams.\n, • Strong commercial awareness with experience managing budgets, labour costs and operational performance.\n, • Confidence in making decisions in a fast-paced environment while maintaining exceptional guest standards.\n, • Excellent communication and stakeholder management skills.\n, • A hands-on leadership style, leading by example and supporting teams when it matters most.\n\n

\n Head of Marketing - London WHY LAMINGTON GROUP\n Care, made daily. \n Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should. \n We are looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading. THE ROLE What's the role about?\n You lead marketing across Lamington Group's portfolio, anchoring four properties today, with more in the pipeline, setting the strategic direction that builds our brands, drives revenue, and keeps every property's story compelling. This role isn't about managing from a back office; it's about taking raw ownership of our commercial engine, directing our multi-property strategy, and ensuring our brand shows up with sharp, unhurried precision. \n Your work directly drives our commercial growth and profitability, from setting the return on marketing investments to shaping our brand experience across digital, PR, and social channels. You build and lead a high-performing marketing team, giving them clear direction, modern tools, and the trust to do their best work, while staying close enough to the detail to coach, unblock, and step in when it matters. Guests and partners instantly recognise the standards, sharp voice, and commercial discipline you build. \n Your day is active, diverse, and commercially grounded. You partner with the Head of Commercial to represent marketing at the executive table, translating data and creative instinct into actionable strategy. Driving team-wide AI adoption and digital transformation is a core mandate: you open the ad dashboards yourself, interrogate data, and push the team to use AI to work faster and smarter. In our agile, fast-paced environment, you maintain high standards for brand voice, manage digital media agencies, and hold your Marketing Executive (Content and Innovation) accountable for day-to-day execution. \n This role offers the satisfaction of steering a fully autonomous, high-performing marketing ecosystem that fuels Lamington Group. You will sharpen your commercial capacity, strategic leadership, and people management within a culture built on straight talking and trust, the ultimate path for an established marketing leader who wants to lead by example. WHO YOU ARE\n Five things we hire for. \n These are the Lamington Group Values. We use them across every role in the Group, from Maintenance to Front of House to our Executive Leadership team. If three or more of these read like you on a good day, this is your kind of place. Use Instinct.\n You balance performance data with commercial intuition. You read market shifts early, tune into guest sentiment, and back your team to act on unmet needs and creative potential with care. Own It.\n You own the portfolio's commercial outcome and finish what you start. You are transparent about campaign performance, honest about what works and what doesn't, and take raw accountability for driving revenue across every property. Include All.\n You build trust quickly with agencies, property teams, and executive peers. You lead with open, honest communication, breaking down silos between departments to treat the entire portfolio as one aligned team. Stay Curious.\n You constantly interrogate the details. You ask why, explore new marketing technologies, open the ad dashboards yourself, and insist on understanding how our AI tools and systems work rather than managing from a distance. Think Big.\n You reject 'good enough' and look beyond quick fixes. You spot commercial patterns, push for AI-driven transformation, and bring ambitious strategies that elevate our brand presence across open and pipeline properties. \n We don't hire just for years of corporate hotel experience. We can teach the portfolio nuances. We can't teach you how to lead with vision, inspire a team, or read a room. WHAT YOU'LL DO\n On a good day, you might... \n Start the day reviewing portfolio-wide campaign performance, P&L commercial data, and AI tool outputs, refining strategic priorities and setting clear direction for your team before morning briefings begin. \n Lead our department from the front, coaching your Senior Marketing Executive and Marketing Executive (Content and Innovation), unblocking workflow bottlenecks, and driving a modern, data-led team culture. \n Ensure unhurried brand excellence across all four properties by personally reviewing high-stakes comms, PR moments, and creative output, making sure every guest touchpoint stays crisp, accurate, and completely on-brand. \n Direct our overarching portfolio strategy and annual marketing budget throughout the week, working closely with property leadership and revenue management to maximize return on investment across open and pipeline properties. \n Keep communication and digital operations flowing seamlessly, jumping directly into Meta Ads Manager or Google Ads alongside your Senior Marketing Executive to co-build high-stakes campaigns and optimize paid media spend. \n Notice and act on performance quickly, personally setting the AI-first agenda across the team to eliminate manual work, while stepping in directly to handle crisis comms or major launch moments whenever senior leadership judgment is needed. \n Stay one step ahead, establishing shared marketing technologies across the portfolio, tracking clear department metrics, and supporting the Head of Commercial at the senior table, translating creative instinct and data into actionable commercial strategy., Team that means it. You'll work alongside executive peers and a dedicated team who understand that commercial performance, cutting-edge AI adoption, and a thriving brand culture are collective efforts. Heads of Department are vital pillars of our growth engine, backed by present, hands-on executive leadership offering regular check-ins focused on your well-being, strategic vision, and professional development. \n Growth that's real. We prioritise internal development and strategic progression. Whether your path leads toward commercial director roles, executive leadership, or guiding expansion across Lamington Group's growing portfolio, we want to help you build a lasting career. \n Learning, built in. You'll receive structured executive onboarding to hit the ground running from day one. You'll lead group-wide AI digital transformation, direct multi-site expansion strategies, and gain valuable experience steering full portfolio commercial strategy, marketing technology infrastructure, and high-performing team management that stays with you. \n Proven marketing leadership experience across hospitality, travel, or multi-site guest-facing businesses, with a track record of owning full portfolio budgets and driving clear commercial returns. \n Confidence in managing multi-channel digital strategies, including hands-on expertise in paid media (Meta Ads Manager, Google Ads), SEO/GEO, CRM, and marketing technology stack integration. \n A reliable, methodical approach to people leadership and department building, establishing clear structures to mentor, develop, and hold a high-performing team accountable across shifting priorities. \n Strong communication and stakeholder management skills, with the ability to represent marketing at the senior leadership table, align with property-level teams, and manage digital agency relationships. \n An experimental, proactive mindset as an AI adoption driver, someone who sets the AI agenda for the department, leads teams to embed AI workflows and holds people accountable for measurable efficiency and ROI. \n Analytical literacy and agile adaptability, combined with the strategic vision to launch pipeline properties, interrogate performance metrics, and maintain brand excellence across an expanding hometel portfolio. \n Time off that respects you. We know life exists outside of work. Additional annual leave that grows with length of service, company benefits, two paid volunteer days each year, and a Company Sick Pay Scheme, in addition to time to recharge. All part of creating a sustainable working environment. \n Stay with us, on us. Access friends-and-family rates across our hometels and wider group properties. Experience the spaces you help create and see the brand through a guest's eyes. And have one free stay per year, on us! \n The day-to-day. Competitive benefits package including pension contributions, team support, wellbeing initiatives, Cycle to work scheme and use of gym facilities in our hotels, and the everyday essentials that help make work feel rewarding, not just routine. \n #J-18808-Ljbffr

Job Description: \n To work and be part of the Meeting and Events team at our esteemed properties under Samko Hospitality Limited, including Crowne Plaza London Kingston, Warren House Hotel, Stanhill court Hotel and others to be added. \n \n Main Duties: \n\n • Take bookings for all Conference & Events business as per hotel standards.\n, • Ensure bookings are managed to maximise sales, occupancy and revenue.\n, • To support the achievement of weekly, monthly and quarterly goals and targets within the department.\n, • Upsell all Conference and Events Equipment, Food and Beverage and other facilities when taking bookings.\n, • Accurately input all clients requests and assist with any special requests.\n, • Assist the administration team in sending out and follow up of all contracts for the Conference Rooms.\n, • Identify all sales opportunities and effectively convert into bookings.\n, • With assistance from the Sales Manager, plan and manage seasonal peaks and business trends to ensure the maximisation of occupancy, revenue and profit for the venue.\n, • Assist with the organisation and booking of appointments with potential business clients.\n, • Carry out show rounds with potential clients as per the standards.\n, • Prior to conducting the show round, communicate with all teams and employees and check all areas that will be shown.\n, • Send out proposal packs to potential clients as per the venue and hotel standards.\n, • Ensure the method of payment is agreed with clients and credit is maintained as per the venues standard.\n, • Liaise with the accounts department and assist where necessary in the collection of all outstanding payments.\n, • Directly communicate with Front Desk when assisting Conference & Events Clients with bedroom bookings.\n, • Answer all telephone enquiries in a timely manner, acting in a professional manner.\n, • Have a thorough understanding of products and facilities to ensure customer and guest needs are met and exceeded.\n, • Ensure all extra requirements of the client are dealt with effectively and if necessary communicated to the Sales Manager.\n, • Ensure any feedback given by clients is reported to the Sales Manager .\n, • Ensure invoices are correct before being sent to the client.\n, • Liaise with fellow colleagues to ensure the office is covered at all times.\n, • Assist the Sales Executive with the supervision and training of junior team members.\n, • To ensure correct charges are in place on all agreements, in line with the selling strategy.\n, • Chase prospect and tentative bookings on a daily basis.\n, • Actively work as part of the department team to achieve the department objectives.\n\n \n Health and Safety \n\n • Always ask for External contractor’s insurance cover and Company VAT and registration numbers.\n, • Understand and communicate completed internal Risk Assessments to guests and staff where relevant.\n, • Understand and ensure that all events fall within the legal restrictions of the licensing of the property.\n, • Ensure you are aware of updated legislation in regard to weddings and external contractor or suppliers.\n, • Understand the knowledge behind the storage of food and drink to ensure that requests from guests can be dealt with quickly with a clear knowledge of our teams’ abilities to deliver special requests (or not).\n, • Ensure you are aware of the Health & Safety and Fire Safety procedures and always ask for further training or refresher training if you are unsure of any procedure.\n, • Always know who your Duty Manager is, particularly on event days.\n\n \n Other Duties and Responsibilities \n\n • Ensure you have a full knowledge of the property and understand the unique characteristics and restrictions of events taking place within the site.\n, • Any other duties that may be reasonably requested of you by the company and supporting other departments where requested.\n, • In your absence form an event, ensure that a full and detailed hand over has been communicated to prevent any disappointment or issues arising.\n\n \n Skills and Personal Qualities required \n\n • Previous experience at a hotel as a Meeting & Events co-ordinator is desirable.\n, • A strong communicator with the ability to build a quick rapport with guests, a good listener and effective presenting skills.\n, • Must be efficient, organised and self-motivated.\n, • Computer skills and the ability to work with various systems, Excel, Word and PowerPoint.\n, • Organised and able to work and meet deadlines.\n, • Have the ability to understand the wants and needs of a Conference or event’s organiser.\n, • Enjoy working and dealing with the public and being part of a team.\n, • Confident with the ability to stay calm under pressure and remain courteous when dealing with challenging situations.\n\n \n Job Types: Full-time, Permanent \n \n Benefits: \n\n • Company events\n, • Company pension\n, • Employee discount\n, • On-site parking\n\n \n Schedule: \n\n • 8 hour shift\n, • Monday to Friday\n, • Weekend availability\n\n \n Ability to commute/relocate: \n\n • Kingston upon Thames KT6 5QQ: reliably commute or plan to relocate before starting work (required)\n\n \n Education: \n\n • A-Level or equivalent (preferred)\n\n \n Experience: \n\n • Hotel: 2 years (preferred)\n, • Events management: 2 years (preferred)\n\n \n Annual Base Salary: Upto £29,000/- Per Annum \n \n Work Location: In Person

DescriptionCommercial Director - RezcontrolClearCourse | United Kingdom | HybridTo be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed.Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs with rooms across the UK. We are looking for the person who will take it to the next level in the market.As Commercial Director you own Rezcontrol: revenue, growth, customers and the reputation of the brand. You will also be the face of it. Known to hoteliers, present at the events that matter, credible in a room of owners and general managers, and personally trusted by our largest customers.The priority is new business. You will build the pipeline, the partnerships and the reference base that put Rezcontrol on every shortlist in the independent and boutique hotel market. You will lead a small, capable team, work alongside directors across the ClearCourse hospitality vertical, and have the wider ClearCourse software and payments business behind you.What success looks like:Recurring revenue growing by more than 10% a year.New logos won across independent hotels, boutique properties, pubs with rooms and small groups, with you personally involved in the biggest deals.Customers staying, with retention improving year on year.ClearAccept payments attached to every new deal and adoption growing across the existing base.Rezcontrol visible and talked about in the UK hotel sector, with a growing list of customers happy to act as a reference.A product roadmap that generates new revenue, improves retention and is delivered successfully.Key Accountabilities:01: Growth and commercial performanceOwn the Rezcontrol number: recurring revenue, new bookings and retention.Lead new business from the front. Run the pipeline, coach the team, and stay close to the biggest opportunities.Set pricing, packaging and positioning, and respond quickly when competitors move.Attach ClearAccept payments to every new deal and grow payment adoption across the base.02: Market presenceBe the public face of Rezcontrol: at events, on social media, and in front of customers.Build a strong reference base across boutique hotels, pubs with rooms and small groups, and use it in every sale.Own the partner network that influences PMS choice: distribution and OTA partners, integration partners, consultants and industry associations.Work with marketing to build demand and lift Rezcontrol's share of voice in the sector.03: Product directionSet the direction for the product against the revenue plan: what we build, what we invest in, and why.Work with the product and engineering leads to keep a clear, prioritised roadmap.Keep that roadmap grounded in how hotels actually run: front desk, distribution, rates and guest experience.Push AI into the product where it creates genuine value for customers and for the business.04: Customers and teamOwn the customer experience end to end, from first sale through onboarding to renewal.Be the senior point of contact when a strategic account needs one.Shape the right support model for a 24 hour industry with our central support team.Build and lead a small, high performing commercial team, and develop the next leaders within it.RequirementsRequired skills and experience:A track record of selling technology into hotels, with credibility at owner, general manager and operations director level.Strong commercial instinct with the ability to set strategy, govern pricing, and manage performance across a balanced scorecard of growth and retention metrics.Hotel PMS experience preferred. Booking engine, channel manager, revenue management, hotel EPOS or hospitality payments experience is also welcome.Real new business results in the independent and small group hotel market, not just management of an existing base.A working understanding of how hotels run and make money: front desk, distribution, OTA connectivity and commission, occupancy and RevPAR.Experience owning a revenue target or a P&L in a SaaS business.Experience leading a small commercial team, hands on rather than through layers.Happy to travel around the UK to meet customers, prospects and partners.Desired skills and experience:Experience in a private equity backed or acquired business.An existing network across UK independent hotels, boutique groups and pub with rooms operators.Experience selling or attaching embedded payments alongside software.Working knowledge of Rezcontrol’s competitive landscape, including platforms such as Mews, Clock PMS, Protel, Opera Cloud, or equivalent.Practical use of AI tools in commercial work.Required behaviours and attributes:A genuine passion for hotels and hospitality. In this sector, credibility is earned by understanding the operator's day.A hands-on approach to commercial leadership. Equally at home in the detail with a customer and presenting to senior leadership.High ownership mentality: sets the standard, takes full responsibility for outcomes, and does not wait for direction.Collaborative and collegiate in cross-functional work, particularly with product, implementation, and the wider ClearCourse group.Data-led in decision-making, with the ability to translate a balanced scorecard of KPIs into clear priorities and communicate progress with confidence.Resilient and adaptable in a fast-moving, acquisition-driven business environment where priorities can shift quickly.Embodies ClearCourse values of working better together and actively shapes the culture of Rezcontrol.BenefitsCompetitive base salary with uncapped commission25 days holiday plus bank holidaysHybrid and flexible working optionsPrivate medical coverHealth cash planLife assuranceAccess to the Calm wellbeing appPerkbox employee benefits platformEnhanced parental leaveCycle to work schemeVolunteering daysEmployee Assistance ProgrammeOngoing learning, development, and career progression across the ClearCourse GroupJob SummaryID: 52BB8269D9Department: SaaS - HospitalityType: full time

Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2026-6406 Your future, our legacyHotelDorchester CollectionDivision & DepartmentCorporate Office - Sales & MarketingJob TitleGlobal Performance Marketing ManagerContract TypePermanentStatusFull timePosition OverviewWe care about your career and are known for having the absolute best people in the industry. When you join us as a Global Performance Marketing Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.What you'll getAs Global Performance Marketing Manager at Dorchester Collection, here are just some of the great benefits you will receive: Complimentary stays with breakfast included in all 10 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels750 Refer a friend bonus schemeWorld class development opportunitiesSocial events throughout the yearWorkday Lunches in the form of a prepaid contactless cardSeason ticket loan and cycle to work schemeExclusive Access to a discount platform featuring 1000s of retailersSubsided access to gyms, fitness classes and wellness experiencesPrivate medical insuranceCompetitive retirement schemeWhat you'll doAs the Global Performance Marketing Manager, you will be responsible for owning the performance marketing and revenue growth across the Dorchester Collection portfolio., driving measurable commercial returns through paid media, CRM and data-driven campaign strategy. In this role, you will:Develop and execute paid media strategy across search, social, display, and programmatic channels, with full accountability for direct revenue targets and ROASOwn the CRM strategy: lifecycle programmes, personalisation frameworks, audience development, and revenue attributionLead campaign planning from brief through execution and post-campaign analysis, ensuring alignment with brand and commercial prioritiesManage agency relationships: briefing, performance reviews, budget allocation, and contract negotiationsOwn analytics and reporting: define KPIs, interpret performance data, and translate insights into actionable commercial decisionsManage performance marketing budget with clear revenue accountabilityPartner with hotel commercial teams to align activity with property-level objectives and promotional calendarsIdentify opportunities for growth through new channels, audiences, and testing frameworksOur values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacyLead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and helping prioritise day-to-day activities to deliver successful campaigns.The items shared are the essence of a day in the life of a Performance Marketing Manager, but we’ll make sure you are provided with specifics on how we care for our brandThe hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge. You are able to work from home on Fridays.What you'll bringPrevious experience in performance marketing in luxury hospitality, travel, or premium lifestyle brandsPrevious experience managing six-figure paid media budgets with demonstrable revenue outcomes and direct commercial accountabilityProven experience managing agency relationships end-to-end: setting strategy, challenging performance, reallocating spend, and holding partners to commercial standardsDeep, hands-on expertise across Google Ads, Meta Business Suite, programmatic (DV360 or similar), and at least one enterprise CRM platform (Salesforce Marketing Cloud, Adobe Campaign, or equivalent)Fluent in GA4, attribution modelling, and revenue analytics; able to interpret data and translate it into actionable commercial decisionsExperience with multi-property or multi-market campaign planningExperience directly line managing at least one marketing executive or coordinator; comfortable setting objectives, giving feedback, and developing junior talentAbility to manage upwards and sideways across hotel commercial teams, balancing multiple stakeholders without direct authorityStrategic thinker who can balance brand integrity with revenue ambitionDegree in marketing, business, or related field, or equivalent commercial experiencePosition locationJob LocationUnited KingdomLocation3rd Floor, 1 Knightsbridge SW1X 7LX London

Employment Type:PermanentJob Description:You bring deep expertise in regional travel loyalty programs and point exchange dynamics, and you thrive on managing complex, multi-stakeholder commercial deals from initial strategy through to execution.What You'll Be DoingYou will drive new business development across Europe, the UK, and the broader region, sourcing and executing complex partnership deals with leading airlines, hotel groups, and financial institutions. You'll focus heavily on expanding our Point Exchange footprint alongside Loyalty Currency Retailing (LCR), engaging prospective partners from cold outreach through technical discovery to contract signature. Operating as an individual contributor, you'll translate product integration specs into compelling business value and manage seamless hand-offs to our project management teams. Connected AI workflows handle the initial partner data research and draft account intelligence, leaving you free to focus your energy on high-stakes negotiations and executive relationships.What You BringYou have deep expertise in travel loyalty, credit card point transfers, or reward program economics, with a sharp understanding of how banks and airlines build value together.You own the full sales lifecycle independently, stepping easily into technical integration discussions and closing multi-stakeholder deals without needing hand-holding.You bring an active network across European loyalty programs, regional airlines, or financial institutions like major card issuers and retail banks.When it comes to AI, you don't just use it, you've replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment before it goes anywhere.You are persistent, strategic, and comfortable navigating complex commercial structures across different international markets.Why PlusgradeTravel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.Come help us shape the future of travel.What You'll Love About Us🏦 Retirement/Pension Plan · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning AllowanceOur ProcessWe believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.Our process: Recruiter call Hiring Manager interview Final interview.Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.SummaryLocation: UK - LondonType: Full time

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.Purpose of the jobAs Senior Product Propositions Manager - B2C (Retail), you will play a key role in shaping and delivering compelling direct-to-consumer propositions, including Priority Pass. Working closely with the Head of Value Proposition - B2C (Retail), you will own end-to-end proposition development for targeted initiatives and lead defined workstreams within larger, more complex propositions. You will translate the B2C strategy and consumer insight into executable propositions spanning membership, benefits, pricing and packaging, customer journeys, and go-to-market plans.In collaboration with the proposition team and finance, you’ll also have responsibility for the commercial performance of the B2C channel, including forecasting, monitoring budget against actual performance, and understanding the key revenue and cost drivers within the P&L. You’ll identify emerging risks and opportunities and lead cross-functional interventions to improve overall financial performance.Key ResponsibilitiesShape and deliver B2C retail propositions that meet the needs of current and future consumer segments, differentiate Collinson in the market and contribute to sustainable revenue and profit growth.Own proposition development from insight and concept through business case, validation, launch, evaluation and optimisation for targeted initiatives; lead defined workstreams within larger strategic propositions.Build a deep understanding of consumer needs, behaviours, motivations and pain points by partnering with Research, Analytics and Customer teams, and convert insight into clear proposition choices and investment recommendations.Define the proposition for each initiative, including target audience, customer problem, value exchange, benefits, membership or offer structure, pricing, customer journey, commercial model, product-market fit tests and go-to-market approach.Develop robust business cases and financial models, clearly articulating customer value, revenue and margin potential, costs, risks, dependencies and expected benefits; remain accountable for the assumptions and benefits realisation of owned initiatives.Define and own proposition KPIs and success measures, including revenue, margin, customer lifetime value, engagement, retention, churn, customer satisfaction and operational metrics.Monitor proposition and launch performance using qualitative and quantitative evidence; identify root causes, recommend interventions and drive ongoing test-and-learn optimisation.Provide evidence-led inputs to the B2C proposition roadmap and prioritisation process, making clear recommendations and trade-offs across customer value, commercial return, delivery effort and strategic fit.Lead cross-functional collaboration across Product Management, Design, Engineering, Marketing, Growth, Commercial, Finance, Partnerships, Operations, Customer Support, Legal and Compliance, ensuring clear outcomes, decisions, dependencies and launch readiness.Act as a consumer and market advocate, maintaining a strong view of B2C retail, membership and subscription trends, competitor activity, consumer expectations and emerging technologies in travel and adjacent sectors.Build strong relationships and influence senior stakeholders, champion the proposition vision, mentor colleagues where appropriate and contribute to consistent best practice across the Value Proposition function.Knowledge, skills and experience required5 to 7 years of experience in product proposition, product strategy, growth, consulting or commercial planning roles, ideally within B2C retail, e-commerce, subscription, membership, travel or other global direct-to-consumer businesses.Demonstrated success taking consumer propositions from insight and concept through validation, launch and optimisation, with clear accountability for customer and commercial outcomes.Strong consumer proposition skills, including segmentation, needs analysis, proposition design, concept testing and translating insight into a differentiated customer offer.Commercial acumen with experience of pricing, business case development, financial modelling, managing a P&L and delivering against revenue, margin and profitability targets.Proven ability to define and own KPIs, interpret qualitative and quantitative data, and use experimentation and performance insight to make decisions and improve results.Experience of leading regular commercial performance reviews, interpreting data into meaningful insights for senior stakeholdersExperience shaping go-to-market and lifecycle activity across digital retail journeys, working closely with Product, Marketing, Growth, Sales or channel teams.Skilled at understanding and balancing customer behaviour and business performance.Excellent with data, business models and digital product developmentStrong communication, storytelling and influencing skills, with experience aligning diverse cross-functional teams and engaging senior stakeholders.Effective at managing multiple complex workstreams, dependencies and trade-offs in a fast-moving, ambiguous and matrixed environment.Experience mentoring or coaching others is desirable; experience in global or multi-market propositions and knowledge of travel, loyalty or airport experiences would be advantageous.Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

The Cluster Revenue Manager will. Reporting to a Senior Cluster Revenue Manager,you will hold key relat. An international hotel companyseeking a Cluster Revenue Manager to manage revenue for up to 3 hotels across the companys portfolio.

The Cluster Revenue Manager provides strategic guidance, analyses booking trends, and coaches hotel-level teams to achieve revenue targets while m. The Cluster Revenue Manager is responsible for managing the day-to-day operations of the revenue department across a portfolio of Montcalm Collection ho

My client is looking for a driven and commercially focused Sales Manager for their hotel in London to help grow revenue across corporate, group, and events business within a luxury hotel environment. Conduct sales calls, client meetings, networking events, and site visits. Represent the hotel at ind

Mess Manager Location: RAF Valley, Anglesey Salary: Up to £35,000 per annum Hours: 40 hours per week (Monday to Friday, with occasional evening and weekend functions) Overview We have an exciting opportunity for an experienced Mess Manager to lead the catering, hospitality, front of house, and soft FM services at RAF Valley . This is a highly visible leadership role where delivering an exceptional customer experience is at the heart of everything you do. We are seeking a hospitality professional with a strong Front of House background , capable of creating a welcoming environment, leading customer-facing teams, and ensuring the highest standards of service across all Mess operations. Working within a prestigious Defence environment, you will be responsible for the smooth day-to-day operation of the Mess, building strong client relationships and ensuring outstanding service delivery for military personnel, visitors, and special events. Key Responsibilities Lead and manage all Mess operations, including catering, hospitality, and front of house services. Provide visible leadership to customer-facing teams, ensuring exceptional service standards and a first-class customer experience at all times. Oversee day-to-day soft FM service delivery, ensuring quality, efficiency, and customer satisfaction. Act as the primary point of contact for the client, building strong relationships and consistently exceeding expectations. Deliver exceptional front of house standards across daily Mess services, VIP visits, formal dining events, and special functions. Drive a culture of hospitality excellence through coaching, development, and performance management of the team. Manage and respond to client feedback and satisfaction surveys, implementing continuous improvement initiatives. Promote Mess facilities and services, creating a professional, welcoming, and engaging environment for all users. Identify opportunities to improve service delivery, enhance the customer journey, and maximise revenue opportunities. Take ownership of budget management, including cost control, sales performance, forecasting, and financial reporting. Plan staffing levels, rotas, and resources to meet operational and event requirements. Work collaboratively with internal stakeholders to ensure seamless event planning and delivery. Ensure full compliance with Health & Safety, Food Safety, and Defence sector standards and regulations. About You Proven experience as a Mess Manager, Hospitality Manager, Front of House Manager, Catering Manager, Hotel Manager , or similar leadership role. Strong front of house and customer service background with a passion for delivering exceptional guest experiences. Experience within Defence, military, hospitality, catering, hotel, conferencing, or facilities management environments is highly desirable. Demonstrable experience leading customer-facing teams in a high-service environment. Commercially aware with experience managing budgets, controlling costs, and driving performance. A confident and inspiring leader with the ability to motivate, develop, and engage teams. Excellent communication and relationship-building skills with the ability to influence stakeholders at all levels. Highly organised with strong operational and administrative management capabilities. Comfortable using hospitality systems and Microsoft Office applications. Positive, proactive, and customer-focused, with exceptional attention to detail and presentation standards. About Us Part of Compass Group UK & Ireland, ESS supports over 250 military establishments, government sites, and secure environments across the UK. We pride ourselves on delivering outstanding service in critical environments where professionalism, reliability, and customer experience are paramount. What We Offer Competitive salary up to £35,000 per annum Free meals on duty Free onsite parking Contributory pension scheme Career development through Career Pathways and MyLearning programmes Digital GP access and healthcare benefits Discounts across travel, retail, entertainment, and more Wellness, mindfulness, and fitness programmes Access to a wide range of employee rewards and recognition schemes Join ESS at RAF Valley If you're an experienced hospitality professional with a passion for Front of House leadership, customer service excellence, and creating memorable experiences , we'd love to hear from you. Join ESS at RAF Valley and play a key role in delivering exceptional hospitality within one of the UK's leading Defence establishments. TPBN1_UKTJ

We are now looking for an F&B Supervisor to lead our food and beverage team and deliver exceptional dining experiences for residents and guests. We are driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. If you are seeking a career that means more and gives you more, both personally and professionally, there is a place for you at Inspired Villages. As an F&B Supervisor , you will oversee daily operations of the dining service, manage and support the F&B team, and ensure high standards of food quality, presentation, and customer service. You will take pride in creating a welcoming, inclusive, and vibrant dining environment, fostering excellent relationships with residents and guests, and driving a culture of excellence within your team. If you are ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we would love to welcome you to Inspired Villages. The Role Overseeing the operations of food and beverage services, including the restaurant, bar, café, and lounges Managing, leading, and developing the F&B team, ensuring high performance and engagement Maintaining the shift rota, ensuring staffing levels meet demand and service requirements Ensuring the team follows opening and closing procedures consistently and accurately Supporting the team in delivering exceptional customer service, creating a welcoming and memorable experience for residents and guests Advising the team on upselling, cross-selling, and add-on sales to maximise revenue opportunities Promoting learning and development initiatives, helping the team maximise their skills and potential Assisting with planning and executing special events and private functions Keeping up to date with market trends, best practices, and new culinary ideas to inspire innovation Supporting the team on the floor as needed, leading by example and maintaining service standards Key Requirements Proven experience supervising a food and beverage operation, whether as a team leader, supervisor, or manager Strong commercial awareness, with the ability to maximise sales and identify revenue opportunities Hospitality or hotel management qualifications are desirable but not essential Enthusiastic, passionate, and personable, with the ability to build rapport quickly with residents, guests, and team members The Benefit Medicash Health Cash Plan Life Assurance at 4x Your Annual Salary 33 Days Annual Leave, Inclusive of Bank Holidays (Pro-Rated to Contracted Hours) Holiday Buying Scheme Purchase Up to 5 Additional Days Big Birthdays Off for Milestone Birthdays Ending in a 0 5% Matched Contribution Pension Scheme Pension Salary Sacrifice Scheme Retail Discounts Across a Variety of Outlets and Access to SMART Tech Ongoing Opportunities to Grow Your Skills and Career Access to a Wellbeing Hub, Including Discounts on Wellbeing Interventions Cycle to Work Scheme and Electric Car Scheme At Inspired Villages , we welcome everyone, regardless of background, to be part of our thriving community. Here, you will be included, involved, and inspired to bring your unique talents to life. We are committed to fostering a culture of belonging, where individuality is celebrated and you are encouraged to be your best every day. More enjoyment. More satisfaction. More like one big family. If you are looking for a career that truly means more and gives you more, hit that apply button and join us! TPBN1_UKTJ

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Events Team at the exclusive Grand Central Hotel Under the inspiring leadership of our Events and Business Development Manager, Lyndsey Monaghan you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate will work 35 hours per week, 5 shifts out of 7, hours will typically be 9am-5pm but this can vary dependent on business needs. The rate of pay for this full-time position is £25,018 per annum. We offer a range of benefits including free staff meals, employee discounts, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel. A blended role of operational and officed based work. You will work closely with our Conference and Banqueting Manager to help manage and ensure the smooth running of all events. To ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards. To communicate to relevant Managers full details of business for the following week and all client requirements.To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet. To liaise with customers face-to-face, via email, telephone and through website enquiries. Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To assist in creating reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by management About You We would love you to have similar previous experience ideally gained within the hospitality/tourism sector. Required Criteria Right to Work in the United Kingdom Must have excellent communication, organisation and computer skills. Must have a professional appearance. Must have a degree or third level qualification Desired Criteria Degree or third level qualification in Hospitality or Events Management Skills Needed Supervision, Task Planning, Team Management, Hospitality, Exceptional Customer Service Skills About The Company For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. Company Culture At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary £25,018.00 per year Skills: Supervision Task Planning Team Management Hospitality Exceptional Customer Serv Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates TPBN1_NI

AV Operations Manager London, UK £35,000 to £38,000 (dependent on experience) Your perspective: Private Healthcare after 12 months of service Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technicians time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers. TPBN1_UKTJ

Job Description POSITION SUMMARY /n The Senior Sales Manager , Groups and Mice is responsible for proactively soliciting and managing business within Groups and The MICE segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales... /n /n /n ZIPC1_UKCT

Our leading client is currently seeking an Operations Manager to join their friendly team on a permanent basis. The Operations Manager will be responsible for implementing standard operating procedures across all hotel departments, and overseeing hotel operations in the absence of the General Manager. Key Responsibilities: The Operations Manager will ensure effective performance management and contribute to the strategic business plan Maximise revenue opportunities Prioritise the customer experience by analysing guest feedback and implementing action plans. Collaborate with department heads to lead recruitment efforts and foster team development Promote a culture of service excellence Delegate General Manager responsibilities as needed and ensure smooth hotel operations Key Skills and Experience: Proven experience and a successful track record of managing at HOD level Strong leadership skills with the ability to motivate and manage a team Extensive experience in creating and implementing strategies The Operations Manager will be highly commercially driven Highly motivated, enthusiastic, and a good team player Experience managing a busy team to improve performance FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions. Please contact us to discuss one of our many positions. TPBN1_UKTJ

We are Company of Cooks, and we believe brilliant food and drink start with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for a General Manager to join our team at Royal College of Physicians. Location: Iconic London Venue Salary: £65,000 per annum + 10% bonus Shift Pattern: Predominantly Monday-Friday with occasional weekends Key Responsibilities: Lead and oversee the day-to-day operations of the venue, including hospitality, events, kitchen, and reception services. Act as the primary client contact, building strong relationships and ensuring exceptional service delivery at all times. Drive the successful planning and execution of conferences, events, meetings, and hospitality functions, ensuring flawless delivery and exceptional attention to detail. Provide leadership and management to the Reception Team, Event Managers, Head Chef, and Kitchen Team, creating a high-performing and engaged culture. Ensure operational excellence across all areas of the venue, maintaining the highest standards of presentation, service, and guest experience. Manage a high-volume venue catering for up to 400 guests per day, ensuring smooth and efficient operations. Take ownership of financial performance, including budgets, forecasting, cost control, and revenue growth. Ensure compliance with all Health & Safety, food safety, and company policies and procedures. Produce and analyse operational reports, using IT systems and management information to drive performance and continuous improvement. Work closely with the Operations Manager to achieve business objectives and deliver outstanding client satisfaction. Ideal Candidate A strong and demonstrable events background is essential, with significant experience in the planning and delivery of high-quality conferences, events, meetings, and hospitality functions. Proven experience as a General Manager, Events Manager, Hotel Manager, or in a senior Conference & Events leadership role. Strong background within the events, hospitality, hotel, or conference venue sector. Experienced in managing multiple departments, including events, kitchen, hospitality, and reception teams. Highly organised with exceptional attention to detail, particularly within a fast-paced events environment. Commercially aware, with strong financial and operational management skills. Confident using Microsoft Office and venue management systems, with strong overall IT literacy. An excellent communicator and natural relationship-builder, able to develop trusted relationships with clients, guests, and teams. About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0608/47664001/52825227/SU #CompanyofCooks Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

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