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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    hace 13 días
    £42000–£45000 anual
    Jornada completa
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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  • IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months)
    IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months)
    hace 2 meses
    Jornada completa
    London

    Job Title IT Infrastructure/Project Manager (Fixed-Term Contract – 12 Months) Location London (Hybrid / On-site as required) Contract Type Fixed-Term Contract – 12 Months (Extendable by 6 months) Overview We are a growing small business embarking on a significant phase of technology modernisation and operational expansion. We are seeking an experienced IT Project Manager to lead the planning and delivery of multiple IT initiatives, including infrastructure modernisation, system upgrades, and the introduction of new technologies to support future growth. This is a hands-on role suited to someone comfortable working in a small-business environment, managing projects end-to-end while engaging closely with stakeholders, suppliers, and technical teams. Key Responsibilities Project Delivery & Governance  Lead end-to-end delivery of IT projects, ensuring scope, timelines, budget, and quality are met.  Define project plans, milestones, risks, dependencies, and success criteria.  Produce and maintain project documentation including business cases, RAID logs, and status reports.  Act as the primary point of contact for IT projects, liaising with internal stakeholders and third-party vendors. IT Infrastructure & Systems  Oversee improvements to existing IT infrastructure, including servers, storage, networks, backup, and security.  Support the stabilisation, optimisation, and documentation of current IT environments.  Manage refresh or replacement of legacy systems where required. New IT Systems & Cloud Strategy  Lead the setup of new IT systems to support business growth and operational efficiency.  Explore, assess, and recommend options to migrate appropriate systems to the cloud (e.g. Microsoft Azure or other platforms). Cloud & Modernisation  Experience assessing, planning, and supporting cloud migrations, with a focus on Microsoft Azure.  Exposure to Microsoft Azure, including services such as: o Azure App Services o Azure Networking (VNets, NSGs, connectivity concepts) o Azure Storage solutions  Understanding of hybrid environments, integrating on-premise infrastructure with cloud-based services.  Experience or working knowledge of CI/CD pipelines, using tools such as: o Azure DevOps o GitHub Actions  Comfortable working with IIS and Windows-based hosting environments, including deployment, configuration, and troubleshooting.  Ability to evaluate modernisation options from technical, operational, and cost perspectives, recommending pragmatic solutions suitable for a small business environment. Stakeholder & Vendor Management  Engage with business owners and department heads to translate business needs into technical deliverables.  Manage relationships with external suppliers, MSPs, and cloud service providers.  Support procurement activities, including vendor evaluation and contract management. Essential Skills & Experience Project Management  Proven experience delivering IT projects, ideally within small to medium-sized organisations.  Strong understanding of project delivery frameworks (PRINCE2, Agile, or hybrid approaches).  Ability to manage multiple workstreams in a fast-paced, evolving environment. IT Infrastructure  Solid understanding of IT infrastructure, including: o Windows Server / Wintel environments o Virtualisation platforms (e.g. VMware or equivalent) o Networking, storage, backup, and disaster recovery concepts  Experience working closely with infrastructure engineers or MSPs. Cloud & Modernisation  Experience with Microsoft Azure (App Services, Networking, Storage) and hybrid environments.  Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions).  Comfortable with IIS and Windows-based hosting.  Ability to assess and recommend practical modernisation and cloud migration solutions for small businesses. General  Strong communication and stakeholder management skills.  Commercial awareness and ability to balance technical solutions with business priorities.  Self-starter comfortable taking ownership and working with minimal supervision. Desirable Skills  Experience modernising legacy systems.  Knowledge of IT security best practices and compliance.  Exposure to SaaS platforms and modern application hosting models.  Previous experience working on fixed-term or transformation projects. What We Offer  Opportunity to play a key role in shaping the future IT landscape of a growing business.  Competitive, negotiable salary.  Project completion bonus linked to successful delivery.  Autonomy and visibility within the organisation.  Hybrid working flexibility (where applicable).

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