Level 2 Technician
24 days ago
Chelmsford
NEW CONTRACT ROLE - LEVEL 2 TECHNICIAN | ASAP START |Onsite - Chelmsford|3-6 Month Contract | Possible Extension THE OPPORTUNITY We're looking for an experienced Level 2 Technician to support an onsite deskside support contract in Chelmsford. This role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It's ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support. THE ROLE • Provide deskside support for service requests involving PCs, laptops, phones, and peripheral devices, • Diagnose and resolve hardware and basic software issues, • Prepare, install, and configure end-user devices, • Deliver professional, client-facing technical support with strong communication and customer service, • Perform service tasks in line with defined procedures and standards, • Support equipment disposal and decommissioning activities, • Accurately document all work performed and update ticketing systems, • Work independently while escalating issues where required, • Experience working in a Level 1 / Level 2 IT support or deskside support role, • Strong working knowledge of:, • PCs and laptops, • Peripheral devices, • Basic software troubleshooting, • Confident supporting end users in a face-to-face, onsite environment, • Strong verbal and written communication skills, • Ability to work on issues of moderate complexity with minimal supervision, • Comfortable following defined processes while exercising independent judgement Level 2 Technician, Deskside Support, Desktop Support, IT Support Engineer, Onsite Support, End User Support, PC Support, Laptop Support, Hardware Support, IT Technician, Chelmsford, Essex