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Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician and solve problems that keep people moving. As a Roadside Technician, you'll benefit from: • £36,400 base salary with a realistic OTE of £61,000, with top performers earning significantly more through bonus and enhanced overtime rates., • Starting and finishing on your driveway, with demand-led shifts averaging 40 hours per week and optional overtime available., • A structured development programme with hands-on learning, ongoing support and the opportunity to achieve accreditation through the motor industry's professional body, the IMI. Opportunities in West Midlands Central Birmingham Solihull What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points At the RAC, we're committed to helping our technicians grow their skills and build long-term careers. Through a structured technical development pathway, you'll have access to ongoing learning, specialist roadside training and opportunities to achieve industry-recognised IMI accreditation. Whether you're looking to broaden your expertise or continue developing your diagnostic capability, we'll support you every step of the way. About the role As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You'll work independently to diagnose faults, solve problems and help members continue their journeys safely. Every day brings different challenges, new environments and the opportunity to make an immediate impact when people need the RAC most. You'll combine technical expertise with great customer service, using the latest diagnostic technology to identify faults and get members back on the road quickly and safely. You'll be trusted to make decisions, supported to develop your skills and equipped with everything you need to succeed. If you're looking for greater variety, more autonomy and a career that takes your skills beyond the workshop; this is the role for you. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the West Midlands: Bournville Central Birmingham Coventry Solihull Walsall Wolves/Dudley A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the West Midlands: Bournville Central Birmingham Coventry Solihull Walsall Wolves/Dudley A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,170, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Where you’ll work You’ll be part of the Bath cluster, covering areas like Bath, Frome, Trowbridge, Radstock, Shepton Mallet. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points Investing in your technical development - At the RAC, we're committed to technical excellence. Whether you join us with formal qualifications or extensive hands-on experience, all technicians follow the same structured development pathway, combining practical learning with ongoing support and the opportunity to work towards industry-recognised accreditation. No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. Opportunities in the West Midlands: Bournville Central Birmingham Coventry Solihull Walsall Wolves/Dudley A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies that seek to employ our Cyber Security Traineeship graduates to support their growth. No previous experience is required as full training courses will be provided, and a job guarantee is offered upon completion. Whether you are working full time, part time or unemployed, this package can be completed at a pace that suits you. • Step 1 – Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia-rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. • Step 2 – Practical Training You will gain practical experience by using our live labs. Practical, hands‑on experience is essential for certifications and keeping up to date with new technologies. • Step 3 – Official Exams You will sit the CompTIA A+ exams to obtain the official certifications recognized worldwide. The CompTIA A+ is the most commonly requested certificate in entry‑level IT roles. • Step 4 – IT Technician Placement You will be placed into an IT Technician role. You are required to gain two years of experience in this role before progressing to a Cyber Security Analyst role. While working as an IT Technician, a second batch of training—online, practical and an official exam—is released to prepare you for the cyber security field. After completing all mandatory training in Step 4 and gaining the required two years of IT industry experience, you will be ready to move into a Cyber Security Analyst role. Our partners include large IT companies that have a shortage of qualified cyber security staff. #J-18808-Ljbffr

We are recruiting for an experienced Maintenance Technician to join an established manufacturing business based in Lye. This is a varied, hands-on role supporting the Maintenance Manager and production teams to ensure machinery, equipment, facilities and site operations run safely and efficiently. Carry out planned preventative maintenance inspections, servicing and repairs on machinery, equipment and plant. Respond to machinery breakdowns and faults across company sites to minimise production downtime. Fabricate or manufacture components where required to support maintenance repairs. Identify faults that require specialist contractors and liaise with the Maintenance Manager. Record maintenance activities and updates using the company's maintenance management system. Assist with maintenance planning, inspections and the annual review of the maintenance programme. Carry out regular inspections of factory areas, grounds, security systems and buildings. Support the installation, relocation and positioning of plant and machinery. Assist with maintenance work at customer sites when required. Maintain high standards of housekeeping, health and safety, and quality procedures. Coordinate maintenance priorities with production, engineering and management teams. Support other departments when required and undertake keyholder duties, including securing the site. An apprenticeship, City & Guilds qualification or equivalent in Mechanical Engineering or a related discipline. Previous experience in a maintenance technician role, ideally within manufacturing or engineering. Experience carrying out planned preventative maintenance and responding to equipment breakdowns. Strong mechanical fault-finding, repair and problem-solving skills. Fabrication or component-manufacturing experience would be advantageous. Good organisational skills and the ability to prioritise maintenance tasks effectively. Competent IT skills, including Microsoft Office and maintenance planning systems. Strong communication skills and the ability to work collaboratively with engineering, production and quality teams. A proactive, self-motivated approach with a strong commitment to health and safety. Permanent position within an established manufacturing business. A varied role covering machinery, plant, facilities and site maintenance. The opportunity to work closely with maintenance and production teams. A Monday-to-Friday working pattern, with an early finish on Fridays. • Hours: Monday–Thursday, 7:00am–4:30pm; Friday, 7:00am–1:30pm - 34 days holiday, with an extra day off for your birthday. If you're a mechanically minded Maintenance Technician looking for a hands-on role where you can help keep machinery and production operations running efficiently, we'd like to hear from you. - Apply today to find out more. - Coats Recruitment Ltd is acting as an Employment Agency in relation to this permanent vacancy. TPBN1_UKTJ

CNC Applications Engineer Location: Dudley, West Midlands Salary: Up to £55,000 package (DOE) (Technician level applicants also encouraged – circa £40,000 package + company car) Benefits Company car provided (BMW 330 PHEV – business use funded) 25 days holiday + Bank Holidays (33 total) Company pension (6% salary sacrifice) Healthcare & medical cover Profit-related bonus scheme Annual or bi-annual bonuses (role dependent) Modern office-based working environment Ongoing product training and career development IT equipment and workwear provided Strong engineering-led culture with hands-on management Long-term career progression within a global CNC machine tool manufacturer Company Profile A specialist manufacturer and UK & Ireland hub for advanced CNC Sliding Head and MillTurn turning centres, supporting machine sales, applications engineering, service, spares and customer training. Backed by a global engineering group, the business continues to invest heavily in next-generation CNC turning technology, automation-ready platforms and high-level technical support. Customers operate across Aerospace, Medical, Automotive, Defence, Energy and Precision Engineering, making this an excellent opportunity to work with some of the UK's leading manufacturers. Unlike many Applications Engineering roles, this position is predominantly based at the company's Brierley Hill Applications Centre, where engineers prepare customer machining projects, prove out applications and support machine demonstrations before installation. Job Profile As an Internal CNC Applications Engineer , you will play a key role in preparing customer machining applications prior to machine delivery. Working primarily from the Dudley facility, you will receive customer drawings and component information before programming, setting and proving out machining processes on advanced CNC Sliding Head and MillTurn turning centres. This is a highly practical, hands-on engineering role where your machining knowledge is far more important than sales or customer presentation skills. The position would suit either: An experienced CNC Programmer looking to move into an office-based Applications Engineering role with significantly less travel, or A talented CNC Programmer Setter Operator or CNC Technician looking to take the next step in their engineering career within a machine tool manufacturer. Approximately 80-90% of your time will be spent at the Brierley Hill facility , with only occasional visits to the Bushey office or customer sites when required. Duties Program, set and prove out customer components from engineering drawings Develop machining strategies for complex precision components Prepare CNC programs for customer machine acceptance and demonstrations Optimise tooling, cutting data, workholding and machining cycles Carry out machine set-ups and prove-outs on advanced CNC Sliding Head and MillTurn turning centres Produce process documentation and machining notes Support machine demonstrations when required Assist internal Applications and Technical teams Provide occasional customer support during machine installations or project handovers Travel occasionally to the Bushey office or customer sites as business needs require Skills & Experience Previous experience as a CNC Programmer Setter Operator, CNC Turner or CNC Applications Engineer Strong CNC Programming experience directly at the machine control Experience setting and proving out new components from engineering drawings Background machining complex precision components Good understanding of tooling, workholding, cutting data and process optimisation Sliding Head, Twin Spindle, Twin Turret or MillTurn experience would be highly advantageous Practical problem-solving approach with excellent attention to detail Comfortable working within a collaborative engineering environment Full UK Driving Licence Education / Qualifications Engineering Apprenticeship preferred NVQ, City & Guilds or equivalent Engineering qualifications advantageous Time-served CNC Machinists also encouraged to apply Hours of Work Monday to Friday Standard office hours Predominantly based at the Brierley Hill Applications Centre Occasional travel to Bushey or customer sites when required Why Apply? This is an excellent opportunity to move away from the demands of a field-based Applications Engineer role while remaining heavily involved in advanced CNC machining technology. You'll work on challenging customer projects, developing machining processes on some of the industry's most advanced CNC Sliding Head and MillTurn machines without spending your week travelling across the UK. Whether you're an experienced Applications Engineer looking for greater work-life balance or an ambitious CNC Programmer ready to progress into machine tool applications, this role offers outstanding long-term career prospects within a highly respected global manufacturer. TPBN1_UKTJ

HGV Technician / HGV Mechanic | Dudley, West Midlands | Full Time | Monday to Friday, 8:00 am - 5:00 pm | £42,000 - £52,000 OTE Fitzgerald Plant Services is one of South Wales' leading providers of construction equipment, commercial vehicle maintenance and engineering support services. As an authorised Mercedes-Benz Unimog Service Partner, they support a wide range of specialist vehicles and equipment for customers across multiple industries. The Role Due to continued growth, our client is looking for an experienced HGV Technician to join their busy workshop team in Cwmbran. You will work in a modern workshop environment alongside an experienced engineering team, carrying out maintenance, repairs and diagnostics on a range of commercial vehicles and specialist equipment. Key Responsibilities Servicing, maintenance and repairs on HGVs and commercial vehicles Carrying out vehicle inspections and preventative maintenance Diagnostics and fault-finding Completing mechanical, electrical and hydraulic repairs MOT preparation and compliance work Working on specialist vehicles including Mercedes-Benz Unimog products Completing job cards and service documentation accurately Maintaining high standards of workmanship and safety Supporting workshop efficiency and quality objectives Requirements Essential NVQ Level 3 (or equivalent) in HGV, Commercial Vehicle or Heavy Vehicle Maintenance Previous experience working on HGVs, commercial vehicles or heavy equipment Strong diagnostic and fault-finding skills Good understanding of mechanical, electrical and hydraulic systems Positive attitude and commitment to quality workmanship Desirable Full UK driving licence IRTEC qualification LOLER qualification Additional industry qualifications What's In It For You £42,000 - £52,000 OTE Optional Saturday overtime available Permanent workshop-based position Modern workshop facilities and equipment Ongoing manufacturer and technical training Opportunity to work as part of an authorised Mercedes-Benz Unimog Service Partner Company pension scheme Long-term career opportunities Supportive and experienced engineering team What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR. TPBN1_UKTJ

The Role Ready to skip the snooze button and get stuck in? Here`s a snap shot of what you'll be doing day to day - We are looking for a General Maintenance Technician to join our factory Maintenance team and support the smooth running of our production site. This is a varied, hands-on role where no two days are the same. You will help maintain, repair and improve factory equipment, plant machinery and general site facilities. The role would suit someone with practical maintenance experience in a factory, warehouse, production, facilities or engineering environment who enjoys variety and solving day-to-day maintenance issues. Key Responsibilities Carry out general maintenance, repairs and improvements across the factory and wider site. Support the maintenance of static plant machinery, including conveyors, hydraulic presses and other production equipment. Respond to breakdowns and help reduce production downtime. Complete planned preventative maintenance tasks. Diagnose basic mechanical, electrical and equipment faults. Assist with installations, adjustments and minor modifications to equipment or work areas. Carry out practical repair work, which may include basic fabrication, welding, soldering or general workshop tasks. Maintain accurate records of maintenance activity and report recurring issues. Work safely and support a clean, efficient and well-maintained factory environment. Skills and Experience Previous hands-on maintenance experience in a factory, production, warehouse, facilities or engineering environment is essential. Confident diagnosing faults and carrying out practical repairs on machinery, equipment or site facilities with minimal supervision. Strong mechanical knowledge is required, with basic electrical fault-finding experience highly desirable. Experience working with conveyors, hydraulic equipment, plant machinery, production equipment or similar factory systems is strongly preferred. A confident, hands-on maintenance approach, with the ability to prioritise issues and keep production areas running safely and efficiently. Comfortable taking ownership of routine maintenance tasks, breakdowns and general site repairs. A reliable team player who can also work independently and use initiative when responding to maintenance issues. Good communication skills, a proactive attitude and a strong focus on safe, practical problem solving. The Person In your dream role, you`ll receive: £34-37k dependant on experience Discretionary bonus Generous staff discount, plus savings on restaurants, holidays, and shopping 24-hour Retail Trust helpline and resources Enhanced maternity and paternity pay Buy-in schemes for extra holiday, private healthcare, or savings and loans About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! charity fundraisers and all-staff lunches, we know we do it best when we do it together. There are over 200 of us at our Bed Factory, in Oldbury, West Midlands where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you. Dreams. Love your job. TPBN1_UKTJ

Location: Oldbury (Hybrid working, 3 office days per week) Employment Type: Permanent • Take ownership of the day-to-day indoor operation supporting our rapidly growing Mobile Mechanic and Service, Maintenance and Repair (SMR) proposition., • Lead the teams responsible for keeping work moving, including dispatch, work-in-progress management, operational co-ordination and customer recovery., • Play a key role in improving operational control as SMR continues to scale, ensuring we deliver a reliable and predictable service for customers and our frontline technicians., • Use real-time performance insight to identify issues quickly, remove operational blockers and improve customer outcomes., • Lead, coach and develop operational leaders and colleagues within a fast-paced environment undergoing significant transformation. For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. As Operations Manager - SMR Indoor Operations, you will lead the operational control environment supporting our Mobile Mechanic and wider SMR activity. You will be responsible for ensuring the indoor operation delivers effective day-to-day management of workload, technician support, dispatch activity, work in progress and customer exceptions. You will create clear operational rhythms, establish strong ownership and ensure emerging risks are identified and acted upon quickly. Working closely with field operations, planning, technology, customer teams and commercial stakeholders, you will help ensure the right work reaches the right resource at the right time and that issues affecting delivery are resolved with pace. This is an opportunity for an experienced operational leader who is comfortable working in a high-volume, performance-led environment and can combine strong people leadership with operational discipline, customer focus and continuous improvement. • Lead the indoor SMR operation, creating clear accountability for operational performance, customer outcomes and colleague experience., • Lead and develop managers and colleagues responsible for SMR dispatch, work-in-progress management, operational support and customer exception handling., • Establish effective daily operational rhythms, ensuring workload, resource availability, capacity, service risks and customer issues are actively managed., • Maintain strong oversight of SMR work in progress, identifying aged or at-risk jobs and driving timely intervention to reduce broken promises and poor customer outcomes., • Ensure effective dispatch and workload management, supporting the optimum use of Mobile Mechanic capacity and improving technician productivity., • Work closely with field operational leaders to provide joined-up management of technician performance, availability and operational constraints., • Use management information and real-time performance data to understand demand, capacity and service performance, translating insight into clear actions., • Identify systemic causes of operational failure and work with Planning, Technology, Product and other stakeholders to deliver sustainable improvements., • Strengthen customer recovery processes, ensuring exceptions and service failures are owned, resolved quickly and used to drive future learning., • Lead continuous improvement across indoor SMR processes, reducing unnecessary manual intervention and creating simpler, more scalable ways of working., • Ensure colleagues understand operational priorities, service expectations and their individual accountability for delivering a high-quality customer experience., • Manage resources effectively, balancing customer service, colleague capacity, productivity and cost., • Build strong relationships across Road Operations and Car Care, ensuring indoor operations remain closely connected to the wider SMR strategy and transformation roadmap., • Maintain appropriate operational controls, governance and escalation routes, ensuring risks are visible and acted upon with pace., • Proven operational leadership experience within a fast-paced service, contact centre, dispatch, scheduling or operational control environment., • Experience of successfully leading and developing people managers and operational teams., • A strong track record of improving operational performance, service delivery and customer outcomes., • Experience managing work-in-progress, workload, capacity or resource deployment within a complex operation., • Strong analytical capability, with the ability to use operational MI and real-time data to identify emerging issues and drive action., • The ability to remain calm and decisive when managing competing operational priorities and customer service risks., • Strong stakeholder management skills, with the confidence to challenge, influence and align teams across different functions., • A practical continuous-improvement mindset, with experience identifying root causes and implementing sustainable operational solutions., • Strong communication skills and the ability to create clarity and accountability across a busy operational environment., • Commercial awareness and the ability to balance service, productivity, customer and cost considerations., • Experience within Service, Maintenance and Repair (SMR), automotive services or roadside operations., • Experience leading dispatch, scheduling, contact centre or central operational support functions., • Experience working within a growing or transforming operation., • Familiarity with workforce management, scheduling or CRM platforms., • Experience of improving operational processes through technology, automation or system change. At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work. Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed. We believe in rewarding our people. That's why we offer a comprehensive benefits package including; • 25 days' annual leave plus bank holidays, the option to buy additional holiday, • Up to 7% employer pension contribution, • Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance, • 24/7 GP access and wellbeing support for you and your family, • A wide range of employee discounts, including our popular car salary sacrifice scheme #LI-EJ1 #LI-Hybrid By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

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