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WE’RE HIRING – COMMERCIAL HVAC & GAS ENGINEER WE WILL BEAT YOUR CURRENT PACKAGE Happy Heat is growing, and we’re looking for an experienced Commercial HVAC & Gas Engineer to join our team. We’re a family-run heating, air conditioning and ventilation company based in Bushey, Hertfordshire, delivering high-quality work across Hertfordshire, Bedfordshire, Buckinghamshire and North/North-West London. NO CENTRAL LONDON WORK NO SOCIAL HOUSING OVERTIME COMPLETELY OPTIONAL THE WORK Quality is at the heart of what we do. We install high-quality equipment and expect the same standard from our workmanship. There’s no social housing or high-volume contract work. Our domestic work is for private, high-end customers, alongside a growing portfolio of quality commercial properties including schools, healthcare facilities, offices, churches and other commercial buildings. You’ll be working on: • Commercial boiler installations, servicing & repairs, • High-end commercial plant room installations, • Commercial heating systems & controls, • Commercial HVAC installations, servicing & repairs, • Air conditioning installations, servicing & repairs, • Single & multi-split AC systems, • Ventilation systems, • High-end private domestic heating & AC installations, • Fault finding & diagnostics, • Commissioning, • Planned maintenance & remedial works We want engineers who enjoy doing a job properly. Clean installations, quality equipment, good materials and attention to detail are important to us. WHAT WE’RE LOOKING FOR • Commercial Gas Safe qualifications, • F-Gas Category 1 qualification, • Strong commercial heating & HVAC experience, • Air conditioning installation, servicing & repair experience, • Excellent standard of workmanship, • Pride in producing clean, professional installations, • Strong fault-finding ability, • Full UK driving licence, • Professional and reliable approach with customers THE PACKAGE • Top rates of pay for the right engineer, • We will beat your current package for the right engineer, • Full-time PAYE employment, • Brand-new company van, • Heated seats & heated steering wheel, • Wireless Apple CarPlay & air conditioning, • Fuel card, • Company pension, • Paid holiday, • Discounts on over 25,000 products, including clothing, cars, holidays and more through our employee benefits portal, • Job and knock, • Materials delivered to site, • No Central London work, • No social housing, • Overtime completely optional, • Ongoing manufacturer & technical training, • Clear career progression, • Long-term opportunity within a growing company CAREER PROGRESSION – A CLEAR ROUTE OFF THE TOOLS This isn’t a role where you have to stay on the tools forever. As Happy Heat continues to grow, we want our engineers to grow with us. For the right person, there will be a genuine progression route from senior engineering into surveying, technical management and ultimately an Operations Manager position. Engineer → Senior Engineer → Surveying / Technical Role → Operations Manager We’ll support your progression with ongoing technical, manufacturer and management training as your role develops. OVERTIME & EARNING POTENTIAL Overtime is completely optional, but there is plenty available for engineers who want it. If you want to put the hours in, there is significant additional earning potential. If you don’t want overtime, that’s absolutely fine too. ABOUT HAPPY HEAT Happy Heat is an established family-run heating, air conditioning and ventilation company with a rapidly growing commercial division. We’re Gas Safe registered, REFCOM registered, SafeContractor approved and Worcester Accredited Installers. We’re not interested in rushing engineers from job to job or competing at the cheapest end of the market. We focus on quality equipment, quality customers and high standards of workmanship. We want our engineers to have the time, materials and support they need to do the job properly. We’re looking for someone who wants more than their next engineering job. If you want to earn more, be valued for the work you do and join a growing company with a genuine route into a senior off-the-tools position, we’d love to hear from you.

The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed. Key Responsibilities: 1. Drink Preparation and Service: • Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits., • Provide recommendations to customers on drink selections based on their preferences., • Ensure all drinks are prepared according to standard recipes and portion sizes. 1. Customer Service: • Greet and engage with customers in a friendly and professional manner., • Take orders accurately and ensure customers are served promptly., • Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary. 1. Bar Maintenance and Cleanliness: • Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment., • Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift., • Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager. 1. Cash Handling and Transactions: • Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly., • Balance the cash register at the end of the shift, reporting any discrepancies. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons., • Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures. 1. Team Collaboration: • Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service., • Assist in the training of new bar staff as needed., • Participate in staff meetings and contribute to the continuous improvement of bar operations. Qualifications: • Previous experience as a bartender or in a similar role is preferred., • Strong knowledge of mixology, drink recipes, and beverage trends., • Excellent communication and customer service skills., • Ability to work in a fast-paced environment while maintaining high standards of service., • Basic math skills for handling cash transactions., • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand for long periods of time., • Capable of lifting heavy items, such as cases of liquor or beer kegs, as required. Additional Skills: • Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus., • Passion for the hospitality industry and a positive attitude.

The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.