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Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

Aspens Services is looking for a passionate nutritionist ready to make a tangible impact on school food, sustainability, and student well‑being. As a Nutritionist on our team, you will play a vital role in elevating menu quality, driving sustainability initiatives, and championing customer health

ALYVE, a fast-growing personalised nutrition brand, is seeking a Nutritionist to provide high-quality, tailored support. You will work closely with other nutritionists and a Dietitian, creating content for social media while delivering customer consultations.

Miquill is looking for a passionate Nutritionist to elevate menu quality and champion student health across our catering network.

Charava® is seeking a dynamic representative to engage visitors at important exhibitions, including the Integrative & Personalised Medicine Congress and The Longevity Show.Your role will include answering queries about health supplements and contributing to a vibrant brand experience.The ideal cand

EQUINE NUTRITIONIST – BASED IN NORTH YORKSHIRE.

As we continue to grow, we’re looking for a Nutritionist to join our team — someone who’s just as comfortable in a 1:1 consultation as they are on camera educating thousands. You’ll be working closely with another in-house Nutritionist and supported by a Dietitian, delivering high-quality, p

Horse & Hound is seeking an Equine Nutritionist to join their respected Nutrition Team based in North Yorkshire.

Qualified Nutritionist, Nutritional Therapist, Dietitian, or final-year Nutrition student.

The University of East London is seeking Nutritionists and Sports Nutrition Practitioners to join their performance support team on an hourly-paid contractor basis.

Provide strategic technical guidance to regional technical managers and nutritionists, ensuring global consistency with local adaptability. Job Title: Global Poultry Nutritionist – Senior Technical Specialist. As a senior technical authority in monogastric nutrition, the Global Poultry Nutritionis

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Role of the Bespoke Support Workers.We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional s

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Pro Social Partners is the appointed recruitment partner for North Star Children's Homes.We specialise exclusively in permanent social care and children's residential appointments across the UK.About North Star Children's Homes.North Star is an independent, Ofsted registered provider with four small

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We are looking to hire Support Workers to assist tenants with learning disabilities or autism in leading excellent quality lives across our supported living services in Ashton-under-Lyne and Stalybridge.In this role, you will collaborate with service users, their families and their support networks

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At Nova Care Group, we support young people on paths that put their safety and wellbeing at risk a genuine opportunity to change direction.The young people we support have been through a lot and show this through challenging behaviours.But for us, that’s not the full picture because behind every b

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?.Creative Support is a not-for-profit organisation w

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Preston or Blackpool, Lancashire (Placements based entirely on your location/commute).Full-Time, Long-Term (September 2026 Start).Transparent Weekly Pay (Strictly PAYE - No Umbrella Company Fees).Are you passionate about mentoring young people and breaking down barriers to learning?.We are seeking r

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An established, values-led charity is seeking a passionate and experienced professional to join its expanding accommodation services.The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase res

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Support Worker with a passion for delivering outstanding care.Days,Nights and Weekends) making a positive

Mill Hill, Barnet, Greater London, UK.We are seeking an experienced and motivated Dietitian to join our multidisciplinary team at our flagship hospital in Mill Hill, Barnet.This opportunity allows you to contribute significantly to the delivery and development of specialist dietetic services within

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new tale