Patient Services Manager
hace 4 horas
Leicester
Patient Services Manager Location: Leicester City Centre (Free Parking Available) Salary: £35,000-£40,000 per year Hours: 37.5 hours per week Department: Administration Leadership Team About the Role We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team. You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers. Key Responsibilities Staff Management Line manage the administration/reception team, supporting productivity and development Conduct regular supervisions, appraisals, and management meetings Oversee the induction process for new staff, ensuring all milestones are met Motivate, support, and lead staff, modelling organisational values Ensure staff are trained and aware of policies relevant to their roles Monitor workload and allocate tasks effectively, resolving issues as they arise Manage team rotas, leave requests, and staffing cover to ensure smooth operations Participate in recruitment and retention of staff as required Operational Delivery Ensure timely and professional handling of all telephone and visitor enquiries Manage phone systems, answering procedures, and messages Support teams by providing resources and guidance to complete tasks efficiently Maintain booking systems and schedules, including room bookings and shared resources Ensure notice boards, displays, and communications are up to date Review and improve operational systems and processes through audits and feedback Induct visiting or temporary staff, completing necessary documentation Customer / Visitor Services Ensure up-to-date information is maintained for all visitors and enquiries Handle complex enquiries and act as a first point of contact for complaints Maintain feedback systems and ensure lessons learned are shared Organise and lead customer/visitor engagement initiatives Knowledge & Skills Strong understanding of organisational values and procedures Proficient in relevant IT systems and software Knowledge of scheduling, booking, and administrative systems Excellent leadership, organisational, and communication skills Commitment to personal and team professional development Apply Now If this looks suitable, apply today to join a dynamic and supportive team