
Job Title: Health Services Manager Location: Glocestershire Salary: Competitive, dependent on experience Hours: Full-time Organisation: Seren Healthcare Solutions About the Role We are seeking an experienced and driven Health Services Manager to lead, develop, and oversee the delivery of high-quality, person-centred health and social care services. The successful candidate will play a key role in ensuring compliance, improving service performance, supporting workforce development, and driving strategic growth in line with Seren Healthcare’s values of excellence, compassion, and continuous learning. This role combines operational leadership, quality management, and business development, ensuring that services are sustainable, effective, and responsive to community needs. Key Responsibilities • Implement and oversee organisational policies and procedures in line with statutory, regulatory, and professional standards, with a particular focus on patient safety and risk management., • Lead the day-to-day operational management of care services, ensuring safe, effective, and person-centred delivery., • Liaise with multidisciplinary teams, commissioners, and healthcare professionals to determine service needs and priorities within budgetary constraints., • Use statistical and performance data to monitor service outcomes, identify trends, and inform continuous improvement., • Develop and manage budgets, contracts, and resources to ensure efficiency and compliance., • Support recruitment, appraisal, supervision, and professional development of staff, fostering a positive and accountable workplace culture., • Coordinate initiatives that promote public health and community wellbeing, integrating preventative and health-promotion strategies into care delivery., • Identify opportunities for service growth and business development, including tender submissions, partnership building, and diversification of service offerings., • Monitor, evaluate, and report on service effectiveness, implementing improvement plans where necessary., • Represent the organisation at professional forums, partnership meetings, and strategic discussions. Essential Criteria • Degree or equivalent qualification in Health or Social Care Management, Public Health, Nursing, or a related discipline., • Proven experience in operational leadership within the health or social care sector., • Strong knowledge of CQC/CIW regulations, safeguarding, and clinical governance frameworks., • Excellent communication, negotiation, and interpersonal skills., • Demonstrated experience in business development, tendering, or commissioning environments., • Ability to analyse performance data and make informed strategic decisions., • Commitment to promoting equality, diversity, and inclusion across all areas of service delivery. Desirable Criteria • Postgraduate qualification in Healthcare Management, Public Health, or Leadership., • Experience in leading multi-site or community-based health services., • Familiarity with digital systems for audits, compliance, and data management. What We Offer • Supportive, innovative, and forward-thinking organisation, • Opportunities for leadership development and progression, • Competitive remuneration and benefits, • A role that directly contributes to improving public health and community wellbeing across South Wales

JAMTech Solutions (JTS) is a multidisciplinary engineering consultancy working across the water and wastewater treatment industry. We are currently recruiting skilled operatives as part of a long-term partnership with a leading utility services provider, delivering essential drainage maintenance works in the Bristol area. These roles offer the opportunity to work as part of a dedicated gully gang, playing a vital role in maintaining critical infrastructure. About the role: We are looking for an experienced Drainage Engineer to join a two-person gully gang, supporting drainage maintenance operations across the Bristol area. Key Requirements: • Valid HGV Licence, • High Pressure Water Jetting (HPWJ) certification, • Experience in gully emptying, jetting, and associated works preferred, • Strong awareness of health & safety standards, • Team player with a proactive and reliable approach Responsibilities: • Drive and operate gully emptiers and associated drainage equipment, • Carry out routine maintenance, jetting, and cleaning tasks, • Complete paperwork and digital records accurately, • Work collaboratively with your gang partner to deliver works safely and on schedule This role offers the chance to play a vital part in maintaining essential drainage infrastructure, with the security of a 2-year contract across the Bristol area. To find out more about this Drainage Engineer role, please apply today.

You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management • Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email)., • Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities., • Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence., • Ensure smooth shift handovers and consistent service coverage across all operational hours., • Performance Management & KPIs, • Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction., • Continually assess and improve internal processes to drive efficiency and service improvements., • Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement • Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery., • Ensure full compliance with all system access protocols and internal processes., • Team Development & Collaboration, • Support the onboarding and integration of new hires, ensuring consistent training and process understanding., • Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards • Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate • Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment., • Strong understanding of performance metrics and customer service KPIs., • Excellent communication, coaching, and conflict resolution skills., • Proven ability to manage service delivery across extended operational hours and rotating shifts., • Experience in resource and shift planning, especially during peak seasonal periods., • Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You!* • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more), • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more, • Generous Holiday Allowance, increasing with length of service, • Company Pension Scheme, • Bonus/Commission Scheme, • Healthcare Cash Plan (with Dental), • Employee Assistance Programme for all Associates and their families, • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards, • Much, much more! *Some benefit eligibility is based on length of service or contract type About ELEMIS ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people. Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.