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IT Support Analyst - Lancashire We’re looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities • Deliver 1st/2nd line support via phone, email, and in person, • Manage and resolve support tickets, escalating when needed, • Install, configure, and maintain laptops, desktops, Macs, and software, • Troubleshoot hardware, software, and mobile device issues, • Maintain IT asset records and equipment storage, • Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS, • Assist with IT projects, system upgrades, and office movesWhat You’ll Bring, • Experience in IT support or service desk roles, • Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server), • Good understanding of PC hardware and basic networking, • Experience with ticketing systems (desirable), • Relevant certifications (CompTIA, MCP) are a bonusSkills, • Excellent communication and customer service, • Proactive, hands-on approach, • Strong multitasking and prioritisation abilities, • Willingness to learn and developBenefits, • Life insurance, • Cashback healthcare plan, • Retail and high street discounts

Customer Insight Analyst Blackbur - hybrid working (3 days per week) | £50,000 to £55,000 This is a high-impact Customer Insight Analyst role within a fast-growing, data-driven organisation that is investing heavily in customer analytics, CRM and experimentation. You will play a key role in shaping how customer data is used to drive retention, targeting and marketing performance across a large and complex network. The Role As a Customer Insight Analyst, you will sit within a growing Customer Insight team and work closely with marketing, technology and external partners. Your role will focus on using customer data to improve targeting, retention and campaign effectiveness. Key responsibilities include: • Developing and optimising customer targeting strategies across multiple marketing campaigns, • Delivering reporting and insight on customer retention and engagement performance, • Supporting a group-wide CRM and data transformation programme, • Designing, owning and executing A/B testing frameworks and experiments, • Translating complex analysis into clear, compelling insights for non-technical stakeholders Your Skills and Experience • Strong capability in SQL and or Python for data analysis, • Experience working with customer or marketing data, including retention analysis, • Hands-on experience designing and analysing A/B tests, • Strong understanding of marketing campaign performance and measurement, • Ability to communicate insights clearly and influence stakeholders through data storytelling How to Apply If you are a Customer Insight Analyst looking to make a real impact in a growing, insight-led organisation, apply now to learn more.

IT Support Analyst - Lancashire We’re looking for a proactive IT Support Analyst to provide high‑quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You’ll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now