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Job Title: Senior Business Analyst Department: Technology & Change Salary: Up to £65,000 (DOE) + Benefits Location: Burton Upon Trent (2 Office Days per wk essential) Job Type: Full Time Permanent, full UK working rights essential With respect please no recruitment agencies About Riviera Travel Riviera Travel is one of the UK’s leading escorted tour and river cruise companies, proudly creating high quality, carefully curated travel experiences for almost forty years. We are passionate about exceptional customer experiences and are recognised for our award-winning service. As a growing business, we combine our love of travel with a strong focus on innovation, continuous improvement and modernising how we work. It is a friendly and collaborative place to build your career, where people care deeply about what they do and take real pride in delivering unforgettable holidays for our guests. The Role Are you an experienced Senior Business Analyst who thrives in complex, technical environments and enjoys shaping impactful change? Riviera Travel is embarking on an exciting period of transformation, and we are looking for a highly capable, technically minded Senior Business Analyst to join our Technology & Change team. This is a fantastic opportunity to influence major programmes of work including our booking platform transformation while also contributing across wider business, process, and technology change initiatives. Operating across the full project lifecycle, you’ll act as a trusted partner between Technology and the wider business ensuring requirements, impacts, and outcomes are clearly understood, documented, and delivered. You will lead on complex, cross-functional change, with an initial focus on our booking platform and associated integrations. This requires someone who is confident engaging in technical dialogue, translating business needs into precise technical specifications, and guiding teams through discovery to delivery. What you’ll be doing • Lead business analysis activity for medium-large programmes, owning discovery, definition, design, and delivery artefacts., • Plan and run cross-functional workshops, technical deep-dives, and stakeholder alignment sessions., • Translate business objectives into structured epics, features, user stories, functional specs, and process models., • Produce high-quality documentation including data mapping, interface specifications, system interaction diagrams, and requirements traceability., • Work closely with Enterprise and Solution Architects to shape optimal solutions and operating models., • Support integration design, testing, and end-to-end validation activities., • Provide mentorship, oversight, and quality assurance to BAs across the team., • Act as a point of escalation for requirements, scope, or traceability issues., • Ensure business readiness, impact assessment, and change implications are fully understood. Essential skills & Experience • Strong technical BA background with experience across integrated systems, APIs, and complex IT programmes., • Ability to confidently engage with architects, developers, and technical SMEs., • Skilled in producing user stories, process models, interface specifications; experience with Azure DevOps or JIRA., • Solid understanding of data flows, mappings, structures, and integration dependencies., • Experience working through full SDLC, including supporting testing and validation., • Excellent stakeholder management, with the ability to translate complex technical detail into clear, business-friendly language., • Experience in travel, tour operations, or booking/transactional platforms., • Background in both legacy and modern platform integrations., • Relevant certifications (BCS, IIBA, Agile BA). Who will thrive here We’re looking for someone: • Technically competent and confident navigating complex integrations., • Comfortable working with senior stakeholders including CTO-level., • Adaptable and experienced across a variety of industries and project environments, • Not just a technical BA, but also a strong partner across business and process change, • Calm, clear, and structured in communication able to “talk through” complex scenarios Why join Riviera Travel? You’ll be part of a growing, forward-thinking technology function driving meaningful digital and operational transformation. You’ll work closely with architects, developers, product owners, operational teams, and a variety of stakeholders across the business helping shape solutions that elevate customer experience and internal capability.

Location: Burton Upon Trent Hybrid (2 days per wk office based) Employment: Full Time Permanent Opportunity Salary: £55,000 up to DOE Start Date: Flexible Are you a skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‑paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you. As one of the UK’s leading escorted tour providers, Riviera Travel is investing in an exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys. The Role: Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award‑winning travel experiences. You’ll partner closely with our Digital Product Owner, wider technology teams and external development partners to bring impactful change to life. This is an opportunity to join a supportive, forward‑thinking business where your expertise will influence how we deliver digital excellence to thousands of customers every day. This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution. What you’ll be doing: As the Digital Business Analyst, you will: • Build a deep understanding of Riviera’s products, systems and operational processes., • Collaborate with the Digital Product Owner, internal stakeholders and third‑party suppliers to deliver our digital development roadmap., • Use Agile/Scrum methodologies to help define and shape new features and system improvements., • Produce high‑quality BA documentation including use cases, user journeys, requirements, gap analyses, process/data flows and designs., • Analyse business needs, assess impacts, capture dependencies and recommend smart, scalable solutions., • Review existing systems and processes to identify opportunities for improvement., • Stay up to date with digital trends, best practices and methodologies, championing continuous improvement across the business. What were looking for: You’ll bring expertise, confidence and a passion for translating ideas into actionable solutions. Essential experience includes: • 4+ years’ experience in Business Analysis roles - ecommerce background is essential, • Ability to explain complex information clearly and succinctly, • Strong communication and stakeholder engagement skills, • Experience working cross‑functionally across different business areas, • Proficiency in Jira, Confluence or Azure DevOps, • Solid understanding of the full SDLC, with experience across both Agile and Waterfall, • Previous ecommerce experience, ideally with enterprise‑level web platforms, • Understanding of NFRs, data requirements and modelling techniques (UML, user stories, epics, API modelling, process mapping), • Knowledge of technical infrastructure and interconnected systems If you're excited by the idea of solving real business challenges and driving meaningful digital change, we’d love to hear from you. Apply today and help shape the digital future of Riviera Travel. With respect please no agencies