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Be the difference. Shape services. Transform communities. At T&D, we’re not just managing homes, we’re building sustainable communities, driving tenancy sustainment, and putting customers at the heart of everything we do. Our mission is clear: reduce homelessness, minimise avoidable turnover, and deliver safe, secure, and affordable homes where people can thrive. We’re now looking for an ambitious and driven Senior Housing Manager to play a pivotal leadership role in shaping and delivering high-performing, customer-focused housing services. This is a key leadership position, working closely with the Head of Housing and across the wider organisation to drive service excellence, regulatory compliance, and continuous improvement. You’ll lead from the front, embedding a strong culture of accountability, customer insight, and performance whilst ensuring our services are proactive, resilient, and aligned to the evolving social housing landscape. A critical part of this role will be taking ownership of our Customer Retention Plan (CRP)- a key, organisation-wide priority. You will lead on its development, delivery, and continuous improvement, ensuring a clear focus on reducing avoidable turnover, strengthening tenancy management, and embedding retention-focused thinking across all service areas. What you’ll be doing • Lead high-quality, end-to-end housing management services across all customer touchpoints, championing early intervention and customer retention, alongside a firm and decisive approach to tackling tenancy breaches where required, • Take strategic ownership of the Customer Retention Plan (CRP), driving delivery across the organisation to reduce avoidable turnover and improve long-term tenancy outcomes, • Embed a proactive, data-informed approach to identifying at-risk tenancies, ensuring timely and effective interventions, • Drive a culture where enforcement is proportionate and a last resort, with a strong focus on prevention, engagement, and positive outcomes for customers, • Provide visible, values-led leadership across Housing Services, working collaboratively with Repairs, Assets, Compliance, Health and Safety Tenancy Sustainment, and Customer Engagement teams, • Ensure full compliance with the Consumer Standards, particularly directly the Tenant Standard, proactively leading service improvements in line with regulatory expectations, • Use customer insight, feedback, and scrutiny to shape and continuously improve the housing service, ensuring the customer voice is embedded in decision-making, • Lead on housing performance management, • Build and maintain operational partnerships with Local Authorities, Police, support organisations & other key stakeholders, • Lead on policy development and service design, ensuring our approach reflects best practice and sector innovation, • Drive effective change and project delivery, ensuring services remain agile, efficient, and fit for the future, • Support delivery of voids and lettings performance, minimising rent loss, • Lead, inspire, and develop a high-performing team — creating a culture of ownership, accountability, and continuous learning, • Ensure strong financial oversight, delivering value for money while maintaining high-quality service delivery, • Represent the organisation at a senior level, including in formal settings where required What we’re looking for • A strong track record of senior leadership within social housing, with extensive experience across tenancy and housing management in mostly a General Needs environment, • In-depth knowledge of housing legislation, regulation, and the evolving consumer regulation framework, • Minimum Level 4 CIH, • Proven ability to lead a high-performing team, including remote and operational staff, driving both performance and engagement, • A confident decision-maker who can act with authority and integrity — balancing customer focus with accountability and risk management, • Experience of delivering service transformation, policy development, and measurable service improvements, • Experience of leading or contributing to customer retention, tenancy sustainment, or turnover reduction strategies at scale, • Strong stakeholder management skills, with the ability to influence at all levels and build effective partnerships

Installation OperativeLocation: Derbyshire, East MidlandsEmployment Type: Full timeWork Type: On site, MUST have own transport to travel to site Reed are delighted to be working with a leading interior landscaping specialist to find an Installation Operative, you will play a key role in delivering high quality interior and exterior planting installations within client workplaces and commercial environments. A large portion of installations take place in East Midlands, Manchester and Leeds where clients expect a professional, polished service. Key responsibilities include:• Installing plants at client sites in line with agreed project plans• Working collaboratively as part of an installation team to complete projects to a high standard• Communicating confidently and professionally with clients throughout the installation process• Proactively identifying onsite challenges and working with your line manager to resolve them• Accurately using handheld devices to record progress and follow required procedures• Following all health & safety processes and company guidelines• Supporting installations at other UK locations when required• Carrying out physical tasks, including lifting and installing planters and displaysAbout YouYou will be well suited to this role if you have:• A strong team focused approach and the ability to work collaboratively toward shared goals• A good level of physical fitness to safely complete manual handling tasks• Practical, hands on experience with a reasonable level of DIY competence• Confidence using tools and equipment associated with installation work• Clear, professional communication skills with both clients and colleagues• Strong problem solving skills and the ability to remain calm under pressure• Experience in manual, practical, or site based environments• Flexibility to travel to customer sites as required Values & CultureThe organisation’s culture is shaped by core values including humility, positivity, teamwork, continuous improvement and a commitment to delivering exceptional outcomes.Benefits

Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We’re looking for a Consumer Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you’ll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You’ll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You’ll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you’ll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: * Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement * Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care * KP Pension Plan – contribution matching up to 7% of your salary * 25 days holiday, plus the option to buy more * KP4ME – our online platform for benefits, discounts, wellbeing tools and more What will you be doing? * Leading a high-performing Consumer Services team Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota * Owning end-to-end complaint and enquiry management Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress * Protecting quality, safety and compliance Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories * Partnering across KP Snacks and beyond Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently * Turning Voice of the Consumer into insight and improvement Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know. We’d love to hear from you if you can bring: * Proven leadership experience in Consumer Services or Customer Care A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints * Sound technical and regulatory understanding Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures * Confidence owning systems, insight and budgets Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service * Excellent communication and influencing skills The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders * A calm, practical and solutions-focused approach Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome #LI-SC1 #LI-Hybrid

People & Payroll Services Manager Maternity Cover (12-month FTC) Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Skips, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We’re looking for a People & Payroll Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. About the role As Payroll & People Services Manager, you’ll lead a team that delivers a first-class HR administration and payroll service to the business. You’ll oversee the day-to-day operations of people and payroll services, ensuring accuracy, efficiency and exceptional colleague experience. This role also involves leading the delivery of agreed objectives and strategic plans, managing audits, and supporting the evolution of HR systems to improve efficiency. You’ll inspire and develop your team, promoting collaboration and accountability to achieve high performance and service standards. What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: * £6,000 annual car allowance. * Annual bonus scheme, with a strong track record of overachievement * Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care * KP Pension Plan – contribution matching up to 7% of your salary * 25 days holiday, plus the option to buy more * KP4ME – our online platform for benefits, discounts, wellbeing tools and more What will you be doing? * Lead and develop a high performing team Role modelling behaviours that inspire personal & professional development but also team excellence linked to a continuous improvement mindset * Provide an exceptional customer service Confidence in developing and maintaining excellent relationships within HR and with stakeholders at all levels * Manage team performance and development Inspire and lead a high-performing team, setting clear objectives, monitoring progress and supporting professional growth * Act as the escalation point for complex queries Resolve issues that fall outside standard processes, providing clear guidance and solutions to stakeholders and colleagues * Accountable for an efficient HR transactional support service Offering an effective, timely, high quality administration activities to the business via the people and payroll services team * Oversee HR systems and service delivery Support the effective use of HR systems, ensuring data integrity and partnering with HR teams to deliver agreed objectives and service levels Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know. We’d love to hear from you if you can bring: * HR leadership experience You’ll have experience managing HR teams in a complex environment * Strong knowledge of compliance and legislation Understanding of UK employment law * Team leadership and stakeholder management Ability to lead, develop and performance manage within a team, and build strong relationships across all levels * Technical and analytical skills Advanced Excel skills, attention to detail and confidence handling sensitive data #LI-SC1 #LI-Hybrid

Company Description Southern Sheeting Supplies is a trusted family-owned business that provides high-quality materials for Builders Merchants, roofing contractors, builders, farmers, property owners, and the domestic market. With a commitment to excellent service, we cater to a diverse range of construction and building needs. Our reputation is built on reliability, strong relationships, and an extensive range of products designed to meet customer requirements. We are proud to be a valued partner to our clients, driving their success through top-notch solutions. Role Description This is an exciting full-time on-site role, located in Wymeswold (Loughborough), for a Business Development Advisor. The role involves raising quotations, processing orders from our account customers. Answering the phone and helping customers with their inquiries, supporting the Regional Account Manager. Qualifications • Outstanding written and verbal Communication skills., • Proven ability to build and maintain relationships with clients and partners., • Self-motivated and results-driven with the ability to work independently and as part of a team., • Experience in the building materials or construction industry is a plus, • MUST: A can do, positive attitude.

YOUR ROLE Our Shared Services team in Ashby-de-la-Zouch is looking for an HR Shared Services Administrator to join our fast-paced and collaborative HR function. In this role, you’ll support the full employee lifecycle, playing a key part in delivering an efficient and high-quality HR service across the business. From processing new starters and leavers to managing contractual changes, handling reference requests, supporting payroll activities, coordinating TUPE transfers, and carrying out redundancy calculations, you’ll be involved in a wide variety of HR processes that make a real difference to the employee experience. This is a hybrid role, Monday to Friday, 08:30-17:00. WHAT ARE YOU GOING TO DO? Reporting to the HR Shared Services Manager, you’ll become part of a supportive team of 12 Administrators at the heart of our HR operations. This is a dynamic and varied role where no two days are the same, offering the opportunity to build your HR knowledge and work closely with colleagues and stakeholders across the business. Working collaboratively with your team, you’ll help deliver a first-class HR administration service, ensuring requests are managed accurately, efficiently, and within agreed timeframes, while consistently providing exceptional customer service. Your attention to detail, organisation, and proactive approach will help create a smooth and positive experience for both managers and employees throughout every stage of the employee journey. Your day-to-day responsibilities will include: • Processing new starters and leavers, • Maintaining and updating employee records, • Preparing and issuing contractual documentation via DocuSign, • Coordinating reference requests for employees, • Supporting HR Business Partners with TUPE transfer processes, • Carrying out redundancy and relocation calculations, • Responding to HR-related queries from managers and colleagues, • Providing wider administrative support to the HR team as required This is a fantastic opportunity for someone who enjoys variety, thrives in a busy environment, and wants to build a strong foundation within HR. WHAT ARE WE LOOKING FOR? We’re looking for a highly organised and proactive administrator with previous experience in a similar HR or administrative role, ideally within a fast-paced and high-volume environment. You’ll be confident managing multiple priorities and working to tight deadlines, while maintaining exceptional attention to detail and accuracy in everything you do. You’ll also bring: • Excellent communication and interpersonal skills, • A positive, team-focused attitude, • Strong problem-solving abilities and a proactive mindset, • The ability to handle confidential information with professionalism and discretion, • A passion for delivering excellent customer service This role would particularly suit someone with a good understanding of HR processes who is looking to broaden their experience, gain exposure to a wide range of HR activities, and continue developing their career within a supportive and collaborative environment. WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance, and access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world, then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Sales Manager Burton on Trent £53,000 - £55,000 DOE, Plus Company Car & Bonus We are seeking an experienced and commercially driven Sales Manager to join a dynamic and fast-paced sales team. Reporting directly to the Sales Director, you will play a key role in managing and developing relationships with customers, ensuring high levels of service, performance, and customer satisfaction. This is a highly visible, customer-facing role requiring strong commercial awareness, resilience, and the ability to operate effectively under pressure. Description of the role: • Manage and maintain key customer relationships, ensuring strong commercial outcomes., • Oversee market coverage tools and ensure data accuracy and reporting effectiveness., • Take ownership of CRM processes, including data management and reporting, • Collaborate cross-functionally with R&D and Quality teams to meet customer requirements and timelines., • Support audit processes (including IATF and external audits), • Monitor and manage customer satisfaction, including dispute resolution., • Analyse new product quotations and support commercial decision-making., • Manage stock availability and participate in internal planning meetings., • Attend and contribute to customer meetings, including commercial and engineering discussions., • Maintain and report on market share data., • Support product updates in line with regulatory or legislative changes, • Deliver a consultative approach to strengthen customer relationships and commercial performance., • Lead sales negotiations and provide accurate, timely information to customers., • Gather and utilise customer insights to inform business strategy. About you: • Proven experience in a customer-facing role within a large commercial environment, • Background in the automotive or tyre industry is essential., • Strong understanding of sales processes and market analysis, • Excellent communication, presentation, and negotiation skills, • Strong financial and commercial acumen (e.g. P&L, margins), • Highly analytical with the ability to interpret data and trends., • Self-motivated with strong organisational skills, • Resilient, adaptable, and solution-focused, • Able to build and maintain strong internal and external relationships., • Proficient in IT systems, particularly Excel and CRM tools, • Full UK driving licence, • Willingness to travel and stay overnight when required. If you thrive in a fast-paced, customer-facing environment and want to take ownership of key relationships, this could be the perfect opportunity for you!

1st Line Support Engineer Hybrid – Warwick, Leek Wootton and Remote Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. Main Responsibilities: Take and log calls made to the Digital Services Service Desk, prioritising them in line with agreed procedures. Review new service desk tickets received into the service desk application via email or the portal and prioritise them in line with agreed procedures. Action tickets in priority order that are within capability/skills to a successful resolution. Assign new (unallocated) tickets to other Support and Service Desk colleagues in accordance with agreed procedures. Proactively own any allocated tickets, updating information about actions taken so that the portal enables the end user to be kept informed. Ensure that end user satisfaction is sought prior to closing any allocated tickets, and that any residual issues are addressed with the 1st Line Team leader or other relevant Team Leader Maintain and develop own technical knowledge and emerging technologies that could be of potential use within the force. Undertake at least half a day a week in the field, learning from other Support and Service Desk colleagues. Adhere to all procedures and processes (e.g. incident management, problem solving, customer service, user set up, asset management, etc.) as defined for the Support and Service Desk function. 1 st Line Engineer Oct 2024 Attend the designated location(s) for the hours and duties as provided in the rotas set by the ICT Support & Service Desk Lead and Local Support Coordinator. Update the team knowledgebase with any newly discovered resolutions, workarounds, or other technical information that would benefit the wider team. Help identify problems arising from common incidents and ensure that they are fed through the appropriate channels for further consideration. Ensure that any non-standard user requests are shared with the Service Operations Manager for further consideration and appropriate action. To properly support and help develop Apprentices when working on the service desk. To update the DS asset management register with any DS assets that are acquired, issued, moved, or decommissioned, and to participate in any DS asset audits. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: At least 5 GCSE passes, including mathematics and English Language Microsoft Certified Professional or similar entry level ICT professional qualification Experience: Experience providing technical support to end users Experience operating as a member of a contact centre Experience administering and supporting a range of common technologies (e.g. Windows, Active Directory, MS Office, etc.) Experience using ICT support tools and systems, including service management applications and monitoring tools Experience escalating issues to suppliers Key Skills: Problem solving Good telephone manner Good written communication Empathy / emotional intelligence Ability to explain technical issues simply to non-technical colleagues Team working 1st Line Engineer Oct 2024 Attention to detail Special Conditions: Occasional travel throughout Warwickshire. Shift pattern hours 08: We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote Working

Sales Manager – Automotive Sector Hybrid Working We’re looking for a driven and commercially minded Sales Manager to join our client’s dynamic sales team within the automotive sector. This is a customer-facing role focused on managing key OEM relationships, delivering strong commercial performance, and supporting new business development. Key Responsibilities * Manage and develop relationships with OEM customers * Take ownership of customer performance, service levels, and outcomes * Support sales strategy through market analysis and reporting * Lead CRM processes, ensuring accurate data and regular updates * Collaborate with internal teams (R&D, Quality, Supply Chain) to meet customer requirements * Handle customer negotiations, quotations, and commercial discussions * Monitor customer satisfaction and resolve issues effectively * Support audits, compliance updates, and product changes * Attend customer meetings and contribute to business growth initiatives About You * Degree-educated (business-related preferred) * Experience in a customer-facing sales role within a commercial environment * Background in automotive * Strong analytical and financial understanding (P&L, margins, etc.) * Confident communicator with excellent negotiation skills * Full UK driving licence and willingness to travel This role would suit someone who thrives under pressu...

Regional Accounts Manager Location: Covering South Region Salary: £50,000 - £65,000+ Bonus + Company Car Hours: Monday – Friday About the Company My client is looking for a motivated Regional Account Manager to join our growing team, managing and developing key client relationships across the South region. This is a fantastic opportunity for someone with a strong commercial mindset, experience in B2B sales or account management, and a passion for delivering exceptional customer service. The Role You’ll be responsible for managing and expanding key accounts while actively developing new business opportunities. Your mission: maximise revenue in your region through a consultative, relationship-led approach. You will be responsible for driving revenue growth, retaining existing clients, and expanding the company’s presence within your territory. Key Responsibilities Build and maintain strong relationships with key accounts in the South region Identify opportunities to grow revenue and upsell services/products Develop and execute regional sales plans to meet and exceed targets Act as the main point of contact for clients, providing excellent service and support Conduct regular account reviews, ensuring customer satisfaction and retention Collaborate with internal teams, including Operations, Marketing, and Finance, to deliver solutions Provide accurate sales forecasting and reports to managementAbout You ...

Job Reference: BIL- Salary: £80,897 per annum, rising to £84,335 after probationEmployment Type: Permanent So what’s the role all about? As Head of DLO, you will lead the operational delivery of responsive repairs across PA Housing properties within the Midlands, ensuring services are delivered safely, efficiently and in line with legislative and regulatory requirements. You will be responsible for maintaining homes to a consistently high standard, including oversight of damp and mould works, while driving service performance, value for money and continuous improvement. This is a senior leadership role focused on delivering a high-performing Direct Labour Organisation (DLO) service. You’ll ensure teams are well coordinated, customer experience is excellent, and satisfaction levels consistently reach top quartile. You will also influence the strategic direction of the service, embedding strong governance, compliance and operational excellence. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Some of the key tasks and responsibilities include: • Lead the operational delivery of the DLO service across the Midlands, ensuring repairs are completed to agreed timescales and quality standards, • Oversee responsive repairs, voids, and damp and mould works, ensuring compliance with legislation and best practice, • Embed strong performance management across DLO teams, ensuring KPIs, productivity and service standards are achieved, • Drive service improvements through performance analysis, root cause investigation and continuous improvement initiatives, • Ensure residents receive an excellent customer experience and that satisfaction levels remain within the top quartile, • Provide visible leadership to operational teams, promoting a culture of accountability, safety and high performance, • Manage DLO budgets, ensuring effective cost control, forecasting and value for money, • Ensure compliance with health and safety legislation, CDM requirements and organisational policies, • Build strong relationships with internal teams, contractors and external stakeholders, • Represent PA Housing at meetings with residents, local authorities, auditors and statutory bodies To be successful in this role, we’d be looking for the following • Significant experience leading repairs, maintenance or DLO operations within housing or similar environments, • Strong knowledge of responsive repairs, damp and mould, and building safety requirements, • Experience managing operational performance, budgets and large multi-disciplinary teams, • Good knowledge of legislation, regulation and ACOPs covering maintenance services, • Strong leadership and stakeholder engagement skills with the ability to influence at all levels, • Experience delivering service improvements and driving high performance, • Good technical knowledge across maintenance disciplines and direct delivery models, • Strong financial awareness with a focus on value for money, • Professional qualification in a relevant technical discipline desirable, • Health & Safety qualification (IOSH/NEBOSH) desirable, • Full UK driving licence Please refer to the attached job description to find out more What’s in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: • 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions, • Flexible bank holidays take them when it suits you, • Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others, • Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills, • Perkbox Rewards Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more!, • Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more

Be the difference. Shape services. Transform communities.At T&D, were not just managing homes, were building sustainable communities, driving tenancy sustainment, and putting customers at the heart of everything we do. Our mission is clear: reduce homelessness, minimise avoidable turnover, and deliver safe, secure, and affordable homes where people can thrive. Were now looking for an ambitious and driven Senior Housing Manager to play a pivotal leadership role in shaping and delivering high-performing, customer-focused housing services. This is a key leadership position, working closely with the Head of Housing and across the wider organisation to drive service excellence, regulatory compliance, and continuous improvement. Youll lead from the front, embedding a strong culture of accountability, customer insight, and performance whilst ensuring our services are proactive, resilient, and aligned to the evolving social housing landscape. A critical part of this role will be taking ownership of our Customer Retention Plan (CRP)- a key, organisation-wide priority. You will lead on its development, delivery, and continuous improvement, ensuring a clear focus on reducing avoidable turnover, strengthening tenancy management, and embedding retention-focused thinking across all serv...

Summary £38,000 - £46,000 per annum | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, youll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, youll play a huge part in creating a place where you and your whole team can do your best work. Youll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, well give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. What youll do Set a spectacular example for the Store Team and your customers Independently manage the store in the absence of the Store Manager Motivate and support your team, learning from our Company Values Diligently check and work deliveries, managing the till area and monitoring KPIs Be a friendly face for every customer, offering excellent service and helping with all customer queries Competently comply with Health and Safety laws, standards and guidelines What youll need Experience leading and developing a team in a challenging, fast-paced environment Excellent communication skills to help your colleagues and customers in a friendly and open way A knack for time management, delegation and problem-solving The confidence to support your team through every shift A pride in providing unmatched customer service for everyone who shops with us The ability to monitor, manage and improve KPIs What youll receive 30-35 days holiday (pro rata) 10% in-store discount Pension scheme Ongoing training Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Companys receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Wendys Ram Jam - 14201 in Stretton CP is looking for a Shift Manager to oversee operations and customer service. Wendy's offers competitive compensation, free meals during shifts, and career progression opportunities in a fun and flexible work environment.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Many of our field executives and senior managers began their careers at point of sale and this first level management

Greggs plc in Burton upon Trent seeks a Shift Manager who excels in customer service and team leadership. This role involves inspiring a team, serving customers, and preparing food products while maintaining shop standards.

As Principal Mechanical Engineer you will provide senior technical leadership and engineering expertise across mechanical design, development, and support activities. Reporting to the Engineering Manager, you will be responsible for ensuring mechanical engineering solutions meet performance, safety, quality, and compliance requirements. The Principal Mechanical Engineer plays a key role in mentoring engineers, resolving complex technical issues, and supporting manufacturing, service, and aftermarket operations. Principal Mechanical Engineer Role: * Lead the development, review, and approval of mechanical designs, calculations, and technical documentation. * Provide expert technical guidance on complex mechanical engineering issues across projects and operational activities. * Ensure designs comply with applicable standards, regulations, and customer specifications. * Support manufacturing and operations with engineering input related to build, assembly, testing, and non-conformance resolution. * Contribute to design for manufacture, assembly, reliability, and maintainability initiatives. * Lead technical reviews, root cause analyses, and failure investigations as required. * Mentor and develop junior and mid-level engineers, fostering technical capability and best practices. * Collaborate closely with cross-functional teams including electrical engineering, manufacturing, quality, supply chain, and service. * Support continuous improvement initiatives in engineering processes, tools, and standards. * Provide technical input into proposals, tenders, and contract reviews when required. * Assist the Engineering Manager in resource planning, project scheduling, and technical risk management. * Relationships: Divisional and Functional Heads. Company Manager’s UK. Customers, Supplier/Joint Ventures/Associates. Inter-company departments including HR, Finance and Divisional personnel. Principal Mechanical Engineer Requirements: * Bachelor’s degree in Mechanical Engineering or a related discipline, complemented by a postgraduate qualification. * Chartered Professional Engineer (or working toward chartership). * Demonstrable experience in mechanical engineering roles within heavy industry, transportation, or locomotive environments. * Strong knowledge of mechanical systems, materials, stress analysis, and manufacturing processes. * Proven ability to lead technical work and influence engineering outcomes without direct line authority. * Experience with relevant engineering design tools and analysis software. * Strong problem-solving, communication, and stakeholder engagement skills. * Technical leadership and sound engineering judgment. * Attention to detail with a strong focus on safety, quality, and compliance. * Collaborative mindset with the ability to work effectively across disciplines. * Commitment to mentoring and developing engineering talent. Principal Mechanical Engineer Benefits: * Very flexible start/finish times and lunchtime finish on a Friday * Personal Development: Management courses. * Potential Career Progression: Engineering Manager. * Death in Service * Contributory Pension Scheme * On-site parking Principal Mechanical Engineer Applications: VISA Sponsorship is NOT available for this role This vacancy is only available to Candidates with relevant experience as detailed in the job description. Due to volume of applications, we are unable to respond to applicants who do not possess the required skills and experience. Recent Graduates who do not have the required level of industry experience need not apply. Candidates must be authorised to work in the country where this role is located BEFORE making an application

Sales Manager Burton on Trent £53,000 - £55,000 DOE, Plus Company Car & Bonus We are seeking an experienced and commercially driven Sales Manager to join a dynamic and fast-paced sales team. Reporting directly to the Sales Director, you will play a key role in managing and developing relationships with customers, ensuring high levels of service, performance, and customer satisfaction. This is a highly visible, customer-facing role requiring strong commercial awareness, resilience, and the ability to operate effectively under pressure. Description of the role: Manage and maintain key customer relationships, ensuring strong commercial outcomes. Oversee market coverage tools and ensure data accuracy and reporting effectiveness. Take ownership of CRM processes, including data management and reporting Collaborate cross-functionally with R&D and Quality teams to meet customer requirements and timelines. Support audit processes (including IATF and external audits) Monitor and manage customer satisfaction, including dispute resolution. Analyse new product quotations and support commercial decision-making. Manage stock availability and participate in internal planning meetings. Attend and contribute to customer meetings, including commercial and engineering discussions. Maintain and report on market share data. Support product updates in line with regulatory or legislative changes Deliver a consultative approach to strengthen customer relationships and commercial performance. Lead sales negotiations and provide accurate, timely information to customers. Gather and utilise customer insights to inform business strategy. About you: Proven experience in a customer-facing role within a large commercial environment Background in the automotive or tyre industry is essential. Strong understanding of sales processes and market analysis Excellent communication, presentation, and negotiation skills Strong financial and commercial acumen (e.g. P&L, margins) Highly analytical with the ability to interpret data and trends. Self-motivated with strong organisational skills Resilient, adaptable, and solution-focused Able to build and maintain strong internal and external relationships. Proficient in IT systems, particularly Excel and CRM tools Full UK driving licence Willingness to travel and stay overnight when required. If you thrive in a fast-paced, customer-facing environment and want to take ownership of key relationships, this could be the perfect opportunity for you

Locations:?Central Region Reports to:?Head of Business Hydraquip is entering an exciting phase of growth, and we’re looking for a dynamic?Regional Manager?to lead our operations and sales team across our central branches. This is a key leadership role responsible for driving sales performance, developing high-performing teams, and delivering exceptional customer experiences across your region. About the Role As Regional Manager, you will be accountable for driving profitable sales growth and market expansion across your region, while leading and developing both sales and operational teams to deliver an exceptional customer experience. You will own the development and execution of regional sales and account strategies, growing existing and new customer relationships to achieve stretching revenue, gross margin, and market share targets. A core focus of the role is building a high?performing sales culture — developing capability, driving activity and pipeline discipline, and maintaining strong commercial focus with customers. Alongside this, you will have responsibility for the operational performance of the region, ensuring that engineering and branch operations effectively support sales commitments. By leading and developing your operational teams, you will ensure safe, efficient, and reliable service delivery, strong customer satisfaction, and sustainable growth. You will create close alignment between sales and operations, fostering accountability, operational excellence, and a strong safety culture across all regional locations. Key Responsibilities Sales Growth and Business Development (50%): Own and deliver the regional sales and operating plan, aligned to Hydraquip’s wider commercial strategy. Drive sustainable revenue and gross profit growth through proactive customer engagement, structured account planning, and targeted business development activity. Lead sales planning, forecasting, and performance analysis. Strengthen customer relationships and identify new business opportunities. Actively support the sales team in key customer meetings, negotiations, and complex opportunities. Leadership and People Development (25%): Lead, coach, and develop your team to achieve business objectives. Foster a culture of empowerment, accountability, and high performance. Collaborate with HR on resource planning, talent development, engagement, and retention. Identify capability gaps and support targeted development, succession planning, and high?potential talent growth. Support employee relations matters, as needed. Commercial Operations (25%): Maximise engineer utilisation and customer satisfaction. Manage budgets, supplier relationships, and procurement compliance. Track and deliver against financial targets and operational KPIs, using data to inform decisions and drive improvement. Promote a strong safety and compliance culture across all locations. What We’re Looking For Strong previous sales leadership and account management experience. Strong commercial acumen and customer relationship skills. Excellent communication, negotiation, and team development abilities. Experience managing budgets and driving profitability. Comfortable with change and risk management. Experience in a similar or related industry preferred. Full UK driving licence is required as the role will include extensive travel. Graduate-level qualifications are desirable. What You’ll Achieve Deliver year-on-year growth in revenue and market share. Build a high performing, engaged team. Strengthen customer loyalty and operational excellence. Drive sales pipeline and profitability across your region

We are recruiting on behalf of our reputable client for a Mechanical Centre Engineer working within the Service Life Extension Programme in Beacon Barracks, Stafford. This is a 12 months contract. Join our vibrant, inclusive community in Complex Facilities/ Defence Equipment working on Service, inspection, maintenance and repair of Plant and HGV assets as part of the Service Life Extension Programme Proactively maintain / repair a fleet of assets that have been identified as part of the Service Life Extension Programme (SLEP). Maximise the operational availability for the customer by investigating, understanding and eliminating failed/faulty operation of those products such that the fix is as rapid and as cost effective as possible while ensuring continued safe and effective operation for the foreseeable future. Complete SLEP standard tasks within the given guidelines. HOURS OF WORK 40 Hours Per Week (Monday -Friday with additional overtime required at weekends when needed) What you will do: Both at the outset and as work progresses, liaise with the SLEP Centre Supervisor / Equipment Sustainability Manager, on the range of expected work, providing clarity and understanding of likely timescales and associated costs. Identify any further work required on the equipment and liaise with the SLEP Centre Supervisor. Follow the NFW&T process for any damage found, to ensure the customer is made aware of the fact. The engineer should ensure that they identify potential revenue for equipment that has been damaged. Complete all related job and service documentation with accurate data and all necessary signatures/documents obtained from the customer. Repair, maintain, inspect and service Plant and HGV equipment and associate ancillaries with current company standards and LOLER and PUWER legislation. Maintain local stocks of spares, CES, ancillaries, attachments, and local technical documentation, as appropriate. Using existing processes, collecting and input management information arising from maintenance and transaction activity, as required. Ensure that safe systems of work are adopted and company Safety, Health, Environmental and Quality policies are read, always understood, and adhered to. Authorised to mentor WFA and MoD maintainers and users, within limits of own qualification, ability, and knowledge. Will be required to undertake out of hours duties including weekend work as required. Will be required to achieve local, or team placed goals and KPI's. What you will bring: Full UK Driving License City & Guilds, NVQ or equivalent in mechanical engineering Experience in diagnosis techniques. Working knowledge of Health & Safety, LOLER and PUWER regulations Experience in construction related plant/MHE/HGV maintenance. No restrictions to gaining MoD security clearance. Ability in loading and unloading of equipment, tools, STTE and spares. Valid passport as potential for occasional travel to overseas locations. Able to maintain periods of intense workload. Interested? Please forward your CV in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

We are excited to offer a fantastic opportunity within our reputable client for a Service Engineer based onsite at a military barracks near Stafford. A vibrant, inclusive community in Complex Facilities/ Defence Equipment working on Service, inspection, maintenance and repair of Plant and HGV assets as part of the Service Life Extension Programme Proactively maintain / repair a fleet of assets that have been identified as part of the Service Life Extension Programme (SLEP). Maximise the operational availability for the customer by investigating, understanding and eliminating failed/faulty operation of those products such that the fix is as rapid and as cost effective as possible while ensuring continued safe and effective operation for the foreseeable future. Complete SLEP standard tasks within the given guidelines. HOURS OF WORK 40 Hours Per Week (Monday -Friday with additional overtime required at weekends when needed) What you will do: Both at the outset and as work progresses, liaise with the SLEP Centre Supervisor / Equipment Sustainability Manager, on the range of expected work, providing clarity and understanding of likely timescales and associated costs. Identify any further work required on the equipment and liaise with the SLEP Centre Supervisor. Follow the NFW&T process for any damage found, to ensure the customer is made aware of the fact. The engineer should ensure that they identify potential revenue for equipment that has been damaged. Complete all related job and service documentation with accurate data and all necessary signatures/documents obtained from the customer. Repair, maintain, inspect and service Plant and HGV equipment and associate ancillaries with current company standards and LOLER and PUWER legislation. Maintain local stocks of spares, CES, ancillaries, attachments, and local technical documentation, as appropriate. Using existing processes, collecting and input management information arising from maintenance and transaction activity, as required. Ensure that safe systems of work are adopted and company Safety, Health, Environmental and Quality policies are read, always understood, and adhered to. Authorised to mentor WFA and MoD maintainers and users, within limits of own qualification, ability, and knowledge. Will be required to undertake out of hours duties including weekend work as required. Will be required to achieve local, or team placed goals and KPI's. Candidate experience: Full UK Driving License City & Guilds, NVQ or equivalent in mechanical engineering Experience in diagnosis techniques. Working knowledge of Health & Safety, LOLER and PUWER regulations Experience in construction related plant/MHE/HGV maintenance. No restrictions to gaining MoD security clearance. Ability in loading and unloading of equipment, tools, STTE and spares. Valid passport as potential for occasional travel to overseas locations. Able to maintain periods of intense workload. Please forward your CV in the first instance

We are excited to offer a fantastic opportunity within our reputable client for a Service Engineer based onsite at a military barracks near Stafford. A vibrant, inclusive community in Complex Facilities/ Defence Equipment working on Service, inspection, maintenance and repair of Plant and HGV assets as part of the Service Life Extension Programme Proactively maintain / repair a fleet of assets that have been identified as part of the Service Life Extension Programme (SLEP). Maximise the operational availability for the customer by investigating, understanding and eliminating failed/faulty operation of those products such that the fix is as rapid and as cost effective as possible while ensuring continued safe and effective operation for the foreseeable future. Complete SLEP standard tasks within the given guidelines. HOURS OF WORK 40 Hours Per Week (Monday -Friday with additional overtime required at weekends when needed) What you will do: Both at the outset and as work progresses, liaise with the SLEP Centre Supervisor / Equipment Sustainability Manager, on the range of expected work, providing clarity and understanding of likely timescales and associated costs. Identify any further work required on the equipment and liaise with the SLEP Centre Supervisor. Follow the NFW&T process for any damage found, to ensure the customer is made aware of the fact. The engineer should ensure that they identify potential revenue for equipment that has been damaged. Complete all related job and service documentation with accurate data and all necessary signatures/documents obtained from the customer. Repair, maintain, inspect and service Plant and HGV equipment and associate ancillaries with current company standards and LOLER and PUWER legislation. Maintain local stocks of spares, CES, ancillaries, attachments, and local technical documentation, as appropriate. Using existing processes, collecting and input management information arising from maintenance and transaction activity, as required. Ensure that safe systems of work are adopted and company Safety, Health, Environmental and Quality policies are read, always understood, and adhered to. Authorised to mentor WFA and MoD maintainers and users, within limits of own qualification, ability, and knowledge. Will be required to undertake out of hours duties including weekend work as required. Will be required to achieve local, or team placed goals and KPI's. Candidate experience: Full UK Driving License City & Guilds, NVQ or equivalent in mechanical engineering Experience in diagnosis techniques. Working knowledge of Health & Safety, LOLER and PUWER regulations Experience in construction related plant/MHE/HGV maintenance. No restrictions to gaining MoD security clearance. Ability in loading and unloading of equipment, tools, STTE and spares. Valid passport as potential for occasional travel to overseas locations. Able to maintain periods of intense workload. Please forward your CV in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Branch Manager - Retail Travel | Leicestershire | Full Time | Salary circa £30,000 + Commission Gecko Travel Recruitment are working with a modern independent retail travel agency who combine classic travel sales with dynamic packaging and tailor-made holiday design, they are looking for a Branch Manager to lead their store and drive both commercial performance and customer experience. The Role: As Branch Manager, you will be responsible for leading the store's sales performance, managing and developing the retail team, and ensuring the branch delivers excellent customer service and strong commercial results while also promoting a modern travel retail approach that combines package holidays with bespoke, dynamically packaged itineraries built using flights, hotels, and supplier partnerships. You will lead the team in delivering expert travel advice, improving conversion, and building long-term customer loyalty, while ensuring the branch operates efficiently and in line with company standards. You Will Have: • Significant experience in a retail travel agency environment (minimum 3 years) • Minimum 12 months management or senior leadership experience in retail travel • Strong track record of delivering sales and achieving targets • Experience managing or mentoring a sales team • Experience selling a range of travel products including cruise, luxury, and tailor-made holidays • Understanding or experience of dynamic packaging and multi-component holiday creation • Strong commercial awareness and focus on profitability • Excellent customer relationship management skills • Strong leadership and team motivation ability • Excellent organisational skills with the ability to manage operational responsibilities • Full UK driving licence Additional Info: • Salary circa £30,000 plus uncapped commission (OTE £38-42,000) • Full-time role - 5 days per week including Saturdays (store closed Sundays except peak periods) • 30 days annual leave including bank holidays • Birthday day off • Flexible rota patterns • Travel discounts and familiarisation trips • Opportunity to help shape and grow a brand-new retail store This is a key leadership role within a growing travel business, combining traditional travel sales with modern tailor-made and dynamically packaged holidays Apply with your CV quoting GTR1868. Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, thank you for applying and please keep an eye on our website for future opportunities

Platinum Travel Recruitment are seeking an experienced Retail Travel Manager to join a fabulous dynamic, independent travel agency offering personalised services to create extraordinary travel experiences. With a combination of welcoming retail locations and a convenient online booking platform, we make vacation planning effortless and accessible. Whether it's a weekend escape, a family holiday, or a once-in-a-lifetime adventure, our client is dedicated to delivering unique journeys that perfectly suit our customers' desires and needs. Retail Travel Manager - Purpose of the Role The Retail Travel Manager shall be responsible for the overall leadership, commercial performance, and operational management of store. A key element of the role is leading a modern travel retail approach that combines traditional travel agency sales with dynamic packaging and tailor-made travel design. The Retail Travel Manager will lead the team in confidently selling both traditional supplier products and custom-built travel experiences, ensuring the store delivers expert advice, exceptional value, and unique holiday solutions for customers. Retail Travel Manager – Duties: * Lead the branch in achieving and exceeding sales targets and commercial objectives. * Drive revenue growth through proactive sales leadership and effective conversion of customer enquiries. * Maintain strong personal sales performance while supporting the wider team to achieve individual targets. * Support the team in selling a broad range of travel products including package holidays, cruise, tailor-made holidays, and dynamically packaged travel. * Maintain strong working relationships with destination management companies, airline consolidators, cruise suppliers, and specialist travel providers. * Provide coaching, mentoring, and development support to Travel Consultants and senior team members. * Lead by example in sales performance, professionalism, and customer service. * Build strong customer relationships that encourage repeat business and referrals. Retail Travel Manager – Essential Requirements: * Retail Travel Management experience within the travel industry is imperative. * Strong leadership and people management capability. * Proven sales ability with a strong track record of achieving commercial targets. * Experience in building and selling tailor-made travel itineraries. * Understanding of dynamic packaging and the ability to combine multiple travel components into protected holiday packages. Retail Travel Manager – Benefits: * Competitive base salary negotiable dependent on experience * Uncapped commission structure * Day off on your birthday * Familiarisation trips * Training and career development opportunities * Employee travel discount * Flexible rota patterns & sociable working hours, no Sundays or Bank Holidays. * Opportunity to influence the growth and culture of a brand-new retail store. * A vibrant, supportive working environment. * A chance to be part of a new and exciting brand with big plans. Locations ideal for the Retail Travel Manager role include includes Leicester, Packington, Ashby-de-la-Zouch, Walton on Trent, Burton-upon-Trent, Atherstone, Lichfield, Walsall & surrounding

Be the difference. Shape services. Transform communities. At T&D, we’re not just managing homes, we’re building sustainable communities, driving tenancy sustainment, and putting customers at the heart of everything we do. Our mission is clear: reduce homelessness, minimise avoidable turnover, and deliver safe, secure, and affordable homes where people can thrive. We’re now looking for an ambitious and driven Senior Housing Manager to play a pivotal leadership role in shaping and delivering high-performing, customer-focused housing services. This is a key leadership position, working closely with the Head of Housing and across the wider organisation to drive service excellence, regulatory compliance, and continuous improvement. You’ll lead from the front, embedding a strong culture of accountability, customer insight, and performance whilst ensuring our services are proactive, resilient, and aligned to the evolving social housing landscape. A critical part of this role will be taking ownership of our Customer Retention Plan (CRP)- a key, organisation-wide priority. You will lead on its development, delivery, and continuous improvement, ensuring a clear focus on reducing avoidable turnover, strengthening tenancy management, and embedding retention-focused thinking across all service areas. What you’ll be doing • Lead high-quality, end-to-end housing management services across all customer touchpoints, championing early intervention and customer retention, alongside a firm and decisive approach to tackling tenancy breaches where required, • Take strategic ownership of the Customer Retention Plan (CRP), driving delivery across the organisation to reduce avoidable turnover and improve long-term tenancy outcomes, • Embed a proactive, data-informed approach to identifying at-risk tenancies, ensuring timely and effective interventions, • Drive a culture where enforcement is proportionate and a last resort, with a strong focus on prevention, engagement, and positive outcomes for customers, • Provide visible, values-led leadership across Housing Services, working collaboratively with Repairs, Assets, Compliance, Health and Safety Tenancy Sustainment, and Customer Engagement teams, • Ensure full compliance with the Consumer Standards, particularly directly the Tenant Standard, proactively leading service improvements in line with regulatory expectations, • Use customer insight, feedback, and scrutiny to shape and continuously improve the housing service, ensuring the customer voice is embedded in decision-making, • Lead on housing performance management, • Build and maintain operational partnerships with Local Authorities, Police, support organisations & other key stakeholders, • Lead on policy development and service design, ensuring our approach reflects best practice and sector innovation, • Drive effective change and project delivery, ensuring services remain agile, efficient, and fit for the future, • Support delivery of voids and lettings performance, minimising rent loss, • Lead, inspire, and develop a high-performing team — creating a culture of ownership, accountability, and continuous learning, • Ensure strong financial oversight, delivering value for money while maintaining high-quality service delivery, • Represent the organisation at a senior level, including in formal settings where required What we’re looking for • A strong track record of senior leadership within social housing, with extensive experience across tenancy and housing management in mostly a General Needs environment, • In-depth knowledge of housing legislation, regulation, and the evolving consumer regulation framework, • Minimum Level 4 CIH, • Proven ability to lead a high-performing team, including remote and operational staff, driving both performance and engagement, • A confident decision-maker who can act with authority and integrity — balancing customer focus with accountability and risk management, • Experience of delivering service transformation, policy development, and measurable service improvements, • Experience of leading or contributing to customer retention, tenancy sustainment, or turnover reduction strategies at scale, • Strong stakeholder management skills, with the ability to influence at all levels and build effective partnerships, • A passion for delivering outstanding customer outcomes and creating sustainable communities If you’re ready to lead with purpose, own a critical strategic priority, and make a lasting impact in reducing tenancy turnover. We want to hear from you

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Manager for their Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of £40k pa - £47k pa, they are seeking an experienced and highly passionate Travel Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently (or recently) working in a retail travel agency who has worked as an Assistant Manager or Manager. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of £40kpa - £47k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK

Call Handler Location - Swadlincote Pay - £12.96p/h Hours - Flexible Hours Monday - Friday daytime shifts - 8-4.30 - 8.30 - 5 or 9.30 - 6 on a rota basis Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first. A leading provider of homecare is looking to add to its bookings team with immediate positions Customer focus If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Call Handler. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role. General skills You will have: The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment. The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines Excellent communication - oral and written and a good telephone manner Excellent listening skills An ability to be empathetic to the customer Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem Ability to work between multiple operating systems Basic computer literacy and keyboard skills A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet Personal traits As a Call Handler you will be: Efficient and accurate in your work Positive and approachable in your manner A good team player Enthusiasm to develop your skills and knowledge Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: • Complete telephony, digital and admin-based tasks to service customer queries, • Making outbound calls to patient listings, booking them in for appointments., • Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in, • Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression -Build long-lasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries -Take ownership of customer problems, solving them at first point of contact and escalate when required -Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day -Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues -Attend meetings with your team members and supervisor Qualifications/Licences/Certifications/Experience No formal qualifications or certificates required Basic Maths, English and computer skills are required Desirable: Customer service experience, face-to-face or over the phone in any capacity. Customer focus So, if you're ready to be the first point of contact for our customers, and have the ability to help them no matter what the issue, then apply with us today. Full CV'S with relevant work experience will be reviewed against the skill requirements of this vacancy, we will approach to make an initial screening call within 48 business hours of your application. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

As the Customer Service Manager, you will have:. Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. As the Customer Service Ma

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