Service Controller
6 days ago
Burton-on-Trent
Service Desk Controller – OEM Location: Burton-upon-Trent Salary: £30,000 - £35,000 (Negotiable) Service Desk Controller – Burton-upon-Trent NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector. This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK. Working with a range of heavy machinery, including Articulated Dump Trucks (ADT), you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service. The Role • Coordinate field engineers, service visits, breakdowns, and maintenance activities., • Manage daily schedules to ensure engineers are efficiently allocated., • Act as the main point of contact for customers, providing updates and managing expectations., • Log, update, and close service jobs accurately within internal systems., • Liaise with engineers, parts teams, workshops, and customers to keep jobs moving., • Monitor job progress and resolve issues quickly., • Support service performance targets including response times, utilisation, and customer satisfaction., • Maintain accurate service records, reports, and documentation. About You The ideal candidate will have experience within: • Service Desk / Service Coordinator roles., • Field Service or engineering environments., • Heavy plant, construction equipment, automotive, or industrial sectors., • OEM or dealer aftersales operations. You will have: • Strong organisation and planning skills., • Excellent communication skills., • Ability to manage multiple priorities in a fast-paced environment., • Good administration and IT skills., • A customer-focused approach with strong attention to detail. Desirable Experience • Background supporting engineers or technicians., • Knowledge of heavy plant equipment such as ADTs, excavators, or loaders., • Experience with service management systems (SAP beneficial)., • Understanding of engineering terminology and maintenance processes. Benefits • Competitive salary package (£30,000 - £35,000 negotiable)., • Permanent position with a leading OEM., • Training and development opportunities., • Pension scheme., • Holiday entitlement., • Supportive and professional working environment. Apply Today If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today. NEOS Engineering specialise in recruiting across the engineering, heavy plant, construction equipment, manufacturing, and industrial sectors. JBRP1_UKTJ