Trabajos visitor experience manager en Reino Unido

Deputy Manager Join Our Team as Deputy Manager - Friern Barnet - 39 hours Who are we? We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive. What's the role? We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Friern Barnet Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it! What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way. Managing store operations, from stock control and merchandising to operational excellence and compliance. Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported. Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets! Living and breathing our values to help us become the Best Pet Care Business in the World. What's in it for you? We'll set you up for success with industry leading training, a comprehensive 6-month onboarding programme, and continuous development to help you thrive, in pet care, customer service, team leadership, and beyond. You'll also enjoy generous colleague discounts, career progression opportunities, and the chance to make a real impact in your community. Who are we looking for? You don't need to know everything about pets .... yet, we'll teach you that. But you do need to bring: • Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor, • Worked with KPI'S and driven team performance, • A passion for people, coaching, developing, and motivating those around you to do their best., • A love for delivering great results and an eye for operational excellence., • Strong communication and organisational skills, you keep calm, even on the busiest days., • Flexibility to work a 7-day rota including weekends and bank holidays. Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you! We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

Office Manager – Workplace Operations (Abu Dhabi) Competitive salary and benefits package We are seeking a highly capable and proactive Office Manager to lead day-to-day workplace operations within a fast-paced, high-performing finance house. This is a pivotal role within a growing regional hub, supporting a dynamic environment and working closely with senior stakeholders across international teams. You will take ownership of the office experience end-to-end, ensuring operational excellence, exceptional service standards, and a seamless workplace that enables teams to perform at their highest level. Key Responsibilities Office & Workplace Operations • Oversee all office operations in the Abu Dhabi location, ensuring a seamless, high-quality workplace experience, • Act as the central point of coordination for workplace standards, office services, and day-to-day operational delivery, • Continuously improve office processes to enhance efficiency, cost-effectiveness, and employee experience, • Manage office maintenance, facilities issues, and service providers to ensure high service standards Stakeholder & Reporting • Produce regular management reports for the Director of Workplace Operations (London), covering office conditions, enhancements, and operational updates, • Partner closely with the Head of Abu Dhabi Office and senior stakeholders to support projects and operational requirements, • Provide clear, solutions-focused operational insight to support decision-making Vendor & Supplier Management • Manage relationships with vendors, contractors, and service providers, including negotiation, performance monitoring, and service optimisation, • Ensure cost-effective procurement of office supplies, catering, and consumables without compromising quality Front of House & Employee Experience • Oversee front-of-house operations, including reception, switchboard, visitor experience, and meeting room management, • Maintain a professional, polished, and welcoming office environment at all times, • Manage mail, courier services, taxis, and general office logistics Events & Workplace Engagement • Organise office events, internal initiatives, branded materials, and engagement activities, • Support onboarding and offboarding processes, including access, desk allocation, and induction coordination, • Coordinate desk moves, office reconfigurations, and workplace changes Travel & Administration • Manage complex travel arrangements, including flights, accommodation, itineraries, and visa coordination, • Maintain accurate internal documentation and intranet content, • Support a broad range of administrative and operational projects as required Compliance & Sustainability • Ensure compliance with Health, Safety & Fire regulations and internal workplace standards, • Support sustainability initiatives and environmentally responsible office practices What We’re Looking For • Strong academics with a minimum of 3 years’ experience in office management, workplace operations, executive support, or similar roles within a professional services or high-performing finance environment, • Proven experience across office operations including reception oversight, visitor management, travel coordination, vendor management, and facilities support, • Highly organised, detail-oriented, and proactive with strong problem-solving ability, • Confident communicator with the ability to build trusted relationships across all levels, • Professional, discreet, and service-driven with strong judgement and integrity, • Flexible, hands-on approach in a fast-paced, evolving environment, • Familiarity with the Abu Dhabi/UAE business and service landscape is advantageous

Role: Duty Manager Start date: Sept 2026 Hours: 40 hrs per week - full time - Weekend working required Contract Type: Permanent Salary: £37000 Location: Wake The Tiger, London Reporting to: Operations Manager Vision & Values INSPIRE - We inspire positive change through awe and amazement. DISRUPT - We disrupt by taking risks and challenging convention. BELIEVE - We believe action today can change the world tomorrow. Who We Are Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we’re expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow. Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world. The Role We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team. You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role. We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you! You Will be Responsible For • Overseeing day-to-day operations of Absurd city on a rotational basis each week, • Ensuring the park is safe and operational at all times, • Late shifts include cashing up the tills and securing the site at the end of the day, • Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors, • Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary, • Maintain a positive presence and good working environment for our Front of House team, • Manage and support the FOH team throughout their shifts, • Assist in recruitment and training of new staff, • Uphold and enforce company policies & procedures, • Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary, • Reporting of all incidents and accidents appropriately, • Responding to incidents and emergencies in line with company procedures, • Maintaining and delivering excellent customer service, always, • Ensure the tone of voice used in all communications is aligned to Wake The Tiger’s vision and ethos, • Handling complaints in a professional manner and liaising with HR & the Operations Manager to come up with positive solutions for visitor concerns, • Use our ticketing system, Weez to make ticket amends, manage refunds, make group bookings (other tasks will apply with additional training) and sell tickets in person, • Creating and invoicing large school and group bookings, • Feed ideas, feedback and improvements to the relevant departments (Operations, Marketing etc). Please note this list is not exhaustive of responsibilities and you may be asked to carry out other activities in line with the needs of the business. You’ll Bring the Following to Our Team • Previous experience leading or supporting teams, including performance management responsibilities, • Proficient in Microsoft Office, Google Workspace, and spreadsheets, with the ability to learn new systems quickly, • Strong organisational, communication, multitasking, and problem-solving skills, with the ability to work independently and perform effectively in fast-paced environments, • Passionate about delivering exceptional customer service and creating positive guest experiences, • High attention to detail with a proactive and positive approach to work, • Energetic, collaborative, and aligned with our vision and culture, • Flexible availability, including evenings, weekends, Bank Holidays, and regular weekend shifts, • Experience handling cash and processing transactions accurately Diversity & Inclusion At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process. GDPR Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.

Office Manager London | £70,000–£90,000 + bonus + benefits | 5 days in office We are partnering with a highly regarded and fast-growing investment firm to hire an Office Manager to oversee the day-to-day operations of a high-performing London office environment. This is a broad and hands-on role combining office operations, workplace coordination, front-of-house oversight and facilities management responsibilities. The successful candidate will play a key role in ensuring the office operates seamlessly whilst delivering an exceptional employee and visitor experience. The position will suit someone highly organised, proactive and operationally focused, who enjoys taking ownership across multiple areas within a fast-paced and collaborative environment. About the role • This role sits within a collaborative operations team and reports directly into the Head of Workplace. The successful candidate will oversee the smooth running of a single London office, acting as a key point of contact across workplace operations, facilities coordination, front-of-house management and office experience., • The role will include:, • Overseeing the smooth day-to-day running of the office environment, • Managing visitor experience, desk allocations and office coordination across the business, • Supporting onboarding, desk moves and workplace logistics in collaboration with IT and internal teams, • Acting as a key point of contact for staff enquiries, workplace support and office-related matters, • Managing office suppliers, grocery and stationery orders, couriers, car services and confidential waste providers, • Overseeing Front of House operations and managing the FOH team, • Managing meeting rooms, workplace systems and office coordination, • Leading Health & Safety processes including first aid, fire warden coordination, compliance checks and record keeping, • Coordinating maintenance and facilities requirements alongside building management and external contractors, • Managing cleaning teams, office standards and workplace presentation across all areas, • Supporting wider office improvements and workplace initiatives They are looking for someone who: • Has strong office management, workplace coordination or facilities experience within a corporate or professional services environment, • Is highly organised, proactive and operationally focused, • Has experience managing vendors, suppliers and workplace operations end-to-end, • Has strong Health & Safety awareness and experience overseeing compliance processes, • Is confident managing multiple priorities within a fast-paced environment, • Has excellent communication skills and enjoys building relationships across all levels of a business, • Takes pride in delivering a high standard of workplace experience and operational excellence, • Previous experience within financial services, investment firms, private equity or professional services environments would be highly advantageous. What’s on offer: • Opportunity to join a highly collaborative and fast-growing business, • Broad and visible role with exposure across the entire organisation, • High level of ownership and autonomy within a premium office environment, • Competitive salary, bonus and benefits package Long-term opportunity within a high-performing and people-focused environment

Reception & Operations Assistant One of our clients, who are renowned as being one of the most dynamic in the business within their field have created a new position within their London office for a Reception & Operations Assistant to join them on a permanent basis, providing unrivalled client service from their brand-new office space in the heart of the City • Salary to £40,000, • Office based, 9:00 – 17:30, • Fantastic benefits inc. life insurance, onsite GP and gym subsidy Reception & Operations Assistant Key Responsibilities: • Meet and greet all clients at their reception area., • Manage and maintain schedules for all conference rooms, internal meeting rooms and visitor offices., • Regularly checks stock of stationery cupboards, reprographics area, staff kitchen and conference rooms., • Understand the AV and IT equipment to help employees and clients to join calls or display presentations., • Assist the Operations Manager with internal office moves and setting up for new joiners., • Assist the paralegal and Legal PA teams with ad-hoc administration requirements. Reception & Operations Assistant Key Skills & Requirements: • 2 years+ reception / front of house experience from a law firm., • Strong working knowledge of MS Office (Word, Outlook and Excel) and switchboard systems., • Enjoy working in a busy and fast paced environment.

ODGroup is a leading office interiors company based in the City of London, operating across both traditional construction and design & build. Our reputation has been built on exceptional service, strong relationships, and a continuous drive for innovation, creativity, and improvement. We are now seeking a dynamic and highly personable Front of House Manager to join our administration team. This is a key role responsible for delivering an outstanding reception and visitor experience, while working closely with the Group HR Director to help create a workplace that is engaging, productive, and enjoyable for our team. This position has been created to further strengthen our busy office environment. Due to the nature of the role, it is essential that the successful candidate is based in the office 5 days per week; this role cannot be performed remotely. Key Responsibilities Reception / Front of House • Take full ownership of the front of house reception area and meeting rooms, ensuring they consistently reflect a professional and welcoming environment., • Manage incoming telephone calls to the main switchboard in a professional and efficient manner., • Welcome and host visitors, ensuring a first-class experience at all times., • Coordinate meeting room bookings, ensuring all spaces are well presented, organised, and ready for use., • Manage catering and refreshments for meetings and events, including drinks, breakfast, and lunch arrangements where required. Administration • Maintain office supplies including stationery, coffee, paper, and other consumables to ensure smooth day-to-day operations., • Manage incoming and outgoing post and courier services, including arranging taxis when required., • Organise staff birthday cards and cakes, helping to maintain a positive and inclusive office culture., • Support the Group HR Director with the planning and delivery of internal events and company socials., • Provide ad hoc administrative and PA support to the senior leadership team as required. Additional Responsibilities • Support the Marketing and Digital Manager with social media activity across LinkedIn, Instagram, and X (Twitter)., • Assist the Head of Sustainability with the recording and tracking of carbon footprint data relating to office operations and business activity., • Initial setup up of new starters IT (laptop, email etc.). Skills and Experience Required • A qualification in Business Administration (NVQ, diploma, or equivalent) is desirable., • A friendly, confident, and highly presentable individual who enjoys being the face of the business., • Proactive, self-motivated, and willing to take initiative and “get stuck in” to support the wider team., • Excellent written and verbal communication skills in English are essential., • Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel., • Excellent organisational and time management skills with strong attention to detail.

Senior General Manager – “Visitor Attractions” Location: National Salary: £60,000 – £75,000+ Looking for that step into senior management? Are you passionate about Guest experience? I am working with a growing visitor attraction business with sites in London and Northwest England. They have a great mix of adrenaline filled activities. This role will be responsible for providing strong commercial leadership to deliver commercial development and growth for the site and facilities. Role • Manage teams across multiple sites driving the day-to-day operations., • Responsible for meeting and exceeding revenue target across multiple attractions., • Highly comfortable managing P&L with demonstrable experience of delivering revenue and margin growth through innovative product development and promotional strategies., • Continually seek and promote innovative ways of increasing revenue to maximise profitability., • Develop an attraction growth strategy looking at commercial opportunities in relation to products, services, experiences, and events across the site., • Develop and implement sales strategies as well as providing strong commercial leadership for pricing strategies and promotional campaigns., • Ensure continuing short term commercial growth by championing innovation within the onsite team, working with the leadership team to deliver., • Line management of two direct reports, with indirect management of an operational delivery team. Coach, mentor and support all teams to deliver against targets., • Management of third-party delivery providers, conduct regular meetings to review performance and drive continuous improvement., • Set and communicate attraction and team KPI’s in line with overall objectives and revenue targets, drive throughout the Club. About You • Extensive experience working in leisure / hospitality., • Commercial business management with a proven track record in business development, business planning, setting financial targets and managing budgets., • Although this role is highly commercial, you will need a very strong operational understand of visitor attractions, which will contribute to your success within the role., • Ability to read data, taking an analytical and decisive approach to business decisions. For more details send an updated cv over todavid@corecruitment.comor call David on 02077902666. COREcruitment are experts in recruiting for the service sector. We currently have roles across the UK, Middle East, Europe, North America, Southeast Asia, Africa and Australia.

Office & Facilities Manager (Workplace Experience) ESG Investor Network West End Salary up to c.50K depending on prior experience Full-time, office-based 2-WEM/MKLW About the Client: An investor-led network focused on ESG considerations across global supply chains and sustainability-related industries. It collaborates with institutional stakeholders to support improved corporate practices relating to environmental impact, resource management, labour standards, and long-term business resilience. *The client is open to considering candidates with fewer years of experience who demonstrate the right skills and approach OR a more experienced candidate with direct experience who can hit the ground running at the top end of the salary bracket. Both types of candidates are encouraged to apply.* About the Office & Facilities Manager Role: Our client is seeking an experienced and proactive Office & Facilities Manager to oversee the daily operations of their Central London office and foster an exceptional workplace experience for employees, clients, and visitors alike. Serving as the face of the office, this role blends workplace operations, facilities management, and front-of-house leadership to ensure the environment runs seamlessly, efficiently, and to the highest professional standards. • Oversee the day-to-day running of the office, ensuring a smooth, organised, and professional workplace environment, including office supplies, meeting coordination, catering, onboarding, and workplace logistics, • Manage facilities operations by coordinating maintenance, repairs, contractors, supplier relationships, and health & safety compliance, while maintaining high workplace standards across all office spaces, • Act as the face of the office, delivering a welcoming and professional front-of-house experience for employees, clients, candidates, and visitors, while managing reception duties and visitor access, • Support employee engagement and company culture through the coordination of internal events, team activities, and initiatives that enhance the overall workplace experience, • Provide administrative and operational support to leadership and wider business teams, including travel arrangements, diary coordination, budgeting, invoicing, and playing a key role in workplace projects, including the planning and coordination of the upcoming office move Skills & Experience Required: • Previous experience in workplace, office management or facilities roles, • Strong organisational skills with the ability to manage multiple priorities effectively, • Excellent communication and interpersonal skills, • Experience managing suppliers, contractors and building relationships with external vendors, • Good knowledge of Microsoft Office and workplace systems, • Ability to work independently, use initiative and problem-solve effectively Additional Information: • Fully office-based role in the West End, • Permanent role, ideally starting in June / early July, • Standard hours are 9am – 5:30pm, • Salary is competitive and based on experience, as well as competitive benefits and a discretionary bonus eligible after probation, • This is a hands-on, varied position ideal for someone who thrives in a fast-paced setting, builds strong working relationships, and takes pride in delivering a first-class office experience. If you are seeking an Office & Facilities Manager role and have the relevant skills and experience, please apply today!

Garson Farm, Esher is seeking an enthusiastic and experienced Pick Your Own Retail & Farm Events Manager, to lead and develop our award-winning Pick Your Own operation and our growing programme of farm-based events. This is an exciting opportunity to combine operational leadership with creative event planning, delivering exceptional experiences that delight our visitors throughout the year. Working alongside the Crop Production Manager, this role primarily leads the PYO Retail operations on the farm, in addition to managing farm-based events such as Garsons Maize Maze, Pumpkin Parade and more. Who are Garsons? Founded in 1871, today Garsons is an award-winning destination Garden Centre, Farm Shop and Restaurant with locations in Esher, Surrey and Titchfield, Hampshire. Garsons Esher is also home to one of the UK's largest pick-your-own farms, voted Best PYO of the Year 2025 by the Farm Retail Association. We're honoured to have won numerous awards for our outstanding customer service and quality products, which we couldn't achieve without our valued team. We've built our reputation on friendly, reliable service with a smile, and we're always keen to meet those who share our values. What does the role involve? You’ll be working outdoors in all weather, carrying out a variety of practical, hands-on tasks. As the PYO Retail & Farm Events Manager, you will take the lead in delivering an excellent Pick Your Own experience while developing and managing a variety of farm-based events. From seasonal activities and family days to educational experiences and community-focused events, you will ensure every visitor enjoys a memorable trip to Garsons. You will be responsible for the staffing of the PYO sales team, the coordination and operational management of both PYO and events, working closely with our wider teams to enhance our offering and drive continued growth. Responsibilities: • Overseeing the day-to-day management and presentation of the Pick Your Own site, signage, staff rotas, packaging, customer service & tills, • Building upon our existing farm-based events such as the Maze and Pumpkin Parade, • Ensuring all events meet safety, quality and customer-experience standards, • Managing and motivating the PYO and events teams, including seasonal recruitment., • Working with internal teams to promote events and visitor experiences., • Monitoring visitor feedback and driving continual improvement., • Sourcing and organising equipment, materials, signage and resources needed for events. What skills and experience do you need? • Strong background in visitor experience, events management or a similar customer-facing environment., • Excellent organisational skills with the ability to plan and deliver events., • Experience of leading teams in a busy, hands-on, outdoor setting., • A proactive, customer-focused mindset and a passion for creating memorable experiences., • A practical approach and confidence working across varied outdoor tasks. Contract: This is a full-time role, including weekend work during the summer season. Location: This role is based at Garsons Esher, Surrey. Salary: From £30,060 to £33,828 per annum (depending on experience). Package: • 20% Employee discount (plus discount for designated household member), • 28 days paid holiday increasing to 31 days with 2 years’ service (pro rata), • Company bonus scheme, • Pension scheme, • Access to health and wellbeing support, • Service rewards awarded for 10 years’ and 25 years’ service, • Company events, • Discounted ‘Pick Your Own’ fruit and vegetables, • Uniform provided, • Free car parking on site Note: We may close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

We’re an independent, community-rooted space built for connection, celebration and everyday moments. We’re known for relaxed dining, group bookings, birthday parties, live events, sports screenings and large-scale gatherings all happening under one roof — sometimes all at once. At our core, we exist to bring people together, and our team creates the welcoming, energetic atmosphere that has made us a much-loved venue locally and across London. Big Penny Social sits within the wider Big Penny group, which also includes Flukes — our old-school games hall, upstairs in the same building — and Big Penny Brews at London City Airport. The FOH & Bookings Manager reports directly to the Head of Sales & Private Events and plays a key role in the day-to-day guest experience across both Big Penny Social and Flukes. THE ROLE As FOH & Bookings Manager, you’ll be the beating heart of the guest journey at Big Penny Social and Flukes. You’ll be the first point of contact for anyone looking to visit, book a table, come to an event, plan a birthday or bring a group — and you’ll make sure that from the moment they reach out, every interaction feels warm, personal and effortless. You’ll split your time between the office (around 2.5 days a week) and the front desk (around 2.5 days a week), meaning you’re both communicating with guests before their visit, and also greeting them when they arrive — managing the front desk, looking after groups, being alive to changes and the rhythm of the day, making sure everything runs smoothly, and creating memorable experiences.. This role is primarily focused on the general public who visit us seven days a week — birthday parties, group dinners, after-work gatherings, date nights, family visits, and live events. You’ll make sure every guest, whatever the occasion, leaves having had the best possible time. WHAT YOU’LL BE DOING ♦ Being the first and last point of contact for guests — handling all enquiries with warmth, speed and personality, and making sure every visitor feels genuinely looked after ♦ Owning the full guest journey: from initial enquiry through to arrival, on-the-day experience and follow-up ♦ Managing all public bookings for Big Penny Social and Flukes — table reservations, group bookings, birthday packages and walk-ins ♦ Checking tickets and managing the door for live events ♦ Working the front desk during venue hours, welcoming groups as they arrive, handling last-minute changes calmly and making sure everything is in place ♦ Managing the bookings system — keeping it accurate, up to date and easy for the wider team to use ♦ Converting enquiries into confirmed bookings — responding quickly, following up consistently and building genuine relationships with guests ♦ Driving repeat visits and referrals — making sure guests who’ve had a great birthday or group experience come back and bring friends ♦ Working closely with the GM and FOH team to ensure bookings are well-briefed and handovers between office and floor are seamless ♦ Selling pre-booked food and drinks packages — understanding what guests are celebrating and finding the right package to make it special ♦ Making birthdays brilliant — taking personal ownership of birthday party bookings, ensuring every detail is right on the day and every guest leaves wanting to come back for their own celebration ♦ Handling cloakroom, lost property and in-venue signage WHAT SUCCESS LOOKS LIKE ♦ Guests who love how easy it was to book and how well looked after they felt ♦ Ticket holders for live events experiencing a seamless arrival, with a clear understanding of where to go for their event ♦ Birthday parties delivered brilliantly — with guests leaving already thinking about their next celebration with us ♦ Strong conversion rates on enquiries and a growing base of repeat visitors and referrals ♦ Bookings revenue targets met and pre-booked food and drinks packages consistently upsold ♦ A front desk that feels genuinely welcoming — guests greeted, groups settled, problems solved ♦ The bookings system always accurate and the team always well-briefed WHO WE’RE LOOKING FOR You’ll thrive in this role if you: ♦ Love being the first and last contact for guests — it’s not just part of the job, it’s what gets you out of bed ♦ Have a natural warmth and energy that puts people at ease — guests trust you quickly and feel well looked after ♦ Have experience in a guest-facing role in hospitality, events or venue management ♦ Are a skilled communicator — confident on the phone and in person, clear and friendly in writing ♦ Love the detail of a well-delivered birthday or group booking — and take real pride when it goes brilliantly ♦ Are commercially switched-on — happy selling food and drinks packages, hitting targets and following up on leads ♦ Are calm under pressure, organised and able to juggle multiple bookings and enquiries without dropping the ball ♦ Thrive in independent, community-rooted hospitality — and understand why that’s different to working in a chain ♦ Are comfortable splitting your time between office work and being present on the floor THE DETAILS ♦ Salary: £37,000 – £40,000 depending on experience, plus Tronc for hours worked at the front desk ♦ 45 hours per week, five days across seven ♦ Working days: usually Wednesday – Sunday ♦ 23 days holiday, plus bank holidays (increasing by one day for each of the first two years) ♦ Based at Big Penny Social, Walthamstow (E17) PERKS & BENEFITS ♦ £200 monthly food and drink credit to enjoy in Big Penny Social ♦ Discount code for friends and family ♦ Complimentary tickets to Big Penny events ♦ TOIL for additional hours worked ♦ Regular staff social events ♦ A fun, friendly workplace where community and connection sit at the heart of what we do

Job Description Senior General Manager – “Visitor Attractions” Location: National Salary: £60,000 – £75,000+ Looking for that step into senior management? Are you passionate about Guest experience? I am working with a growing visitor attraction business with sites in London and Northwest E

Gallery operations * Oversee day-to-day gallery and gallery host management, ensuring a welcoming and inclusive visitor experience. Work with internal Crick operations teams to maintain and/or provide access to gallery spaces and operational systems. Exhibitions Project Manager & Gallery Operations

The Visitor Experience Duty Managers will support the Visitor Experience Managers and Assistant Visitor Experience Managers to lead, motivate and manage a large and diverse team of Visitor Experience Assistants (VEAs) and volunteers. We are seeking a Duty Manager to join our Visitor Experience Team.

The successful candidate will oversee daily operations and manage Visitor Experience Assistants and volunteers, ensuring a welcoming environment for visitors. Somerset House is seeking a Casual Duty Manager to join the Visitor Experience Team.

Line manage a team of Assistant Visitor Experience Managers, Duty Managers, Visitor Experience Assistants and the Customer Relations Coordinator/Visitor Experience Administrator, with the ability to support team development and progression including coaching where beneficial. Play an active part in

Applicants should have experience in security, a valid SIA license, and excellent interpersonal skills.

Somerset House is looking for a Visitor Experience Manager to lead a team in delivering exceptional visitor experiences.

In this role, you will inspire your team, elevate the customer experience, and ensure every visitor feels connected to the world of fragrance. A leading luxury fragrance house in London is seeking an exceptional Store Manager to lead its flagship boutique.

The Royal Botanic Gardens, Kew is seeking a Retail Experience Manager to shape and elevate our vibrant retail spaces. With a strong retail background, you're responsible for creating immersive experiences and driving performance from start to finish.

We'd love to hear from you if you have successfully managed the visitor experience operations of a complex museum, gallery, or visitor attraction, and confidently led a "Front of House" Team, delivered financial targets and a positive visitor experience.

The Reception/Office Manager will oversee front-of-house operations, ensuring seamless administrative support within a not-for-profit environment. This temp to perm role requires a highly organised individual to manage office functions and deliver exceptional service in London. Client Details This is an opportunity to join a well-established healthcare not-for-profit organisation based in London. The organisation is recognised for its commitment to making a meaningful impact and fostering a professional yet supportive working environment. Description Act as the first point of contact, delivering a professional and welcoming front-of-house experience for visitors, staff, and stakeholders. Manage incoming calls, emails, and enquiries, ensuring prompt and accurate responses or redirection. Coordinate visitor management, including sign-in processes, security protocols, and meeting room access. Oversee meeting room bookings, setup, and basic AV support to ensure smooth meetings and events. Maintain a tidy, organised, and professional reception and office environment, including shared spaces. Provide administrative support across the office, including managing post, deliveries, supplies, and databases. Support facilities and office operations, liaising with contractors and handling maintenance or service requests. Assist with health & safety administration, office procedures, and occasional event coordination as requiredProfile A successful Reception Office Manager should have: Proven experience in an office management or reception role, ideally within the not-for-profit industry. Experience in a busy front-of-house or reception role. Strong working knowledge of Microsoft Office 365 Familiar with visitor management, booking, or help desk systems. Highly organised with the ability to prioritise under pressure. Professional, discreet, and customer service drivenJob Offer Salary equivalent between £30,000-£35,000 based on experience and skills. An opportunity to work full-time, five days a week on site in London. A chance to contribute to a respected not-for-profit organisation. Engagement in a supportive and professional work culture.If you are a dedicated Reception Office Manager looking for your next temporary opportunity in London, we encourage you to apply today

Join a Global Financial Services Firm as an Office & Reception Manager! We are supporting a leading global financial services organisation in the search for an experienced and professional Office & Reception Manager to join their London office. This is an exciting opportunity to take ownership of front-of-house operations while supporting the smooth day-to-day running of a dynamic corporate environment. Position: Office & Reception Manager Contract Type: Full-time, Permanent Salary: £35,000 - £40,000 per annum (depending on experience) Location: Moorgate, London Working Pattern: Full-time, office-based, 1 day WFH About the Role Are you a highly organised and proactive professional with experience managing front-of-house operations and office administration? We are seeking an Office & Reception Manager to oversee reception services, support office operations, and ensure an exceptional workplace experience for employees and visitors alike. This role will manage a small reception team while also supporting wider office administration, facilities coordination, reporting, and workplace operations. Key Responsibilities Oversee the day-to-day running of the reception and front-of-house function Manage and support two receptionists, including rota coordination, training, and performance oversight Ensure professional and efficient visitor management and client service at all times Provide reception cover during peak periods, absences, or annual leave when required Support office operations including document management, filing, and administration Maintain office records, archiving systems, and access control reports Coordinate business travel arrangements and accommodation bookings when required Assist with the planning and coordination of internal events and office initiatives Monitor office attendance reporting and prepare monthly stakeholder reports Maintain and update internal office communications and workplace information hubs Support facilities administration and contribute to a well-organised office environment Act as a First Aider and Fire Warden following relevant training Coordinate annual DSE assessments and follow up on any required actions * Provide proactive administrative support across multiple teams and ad-hoc business projectsAbout You We are looking for a polished and organised individual who thrives in a professional corporate environment. You will have: Experience: Previous experience within office management, reception management, workplace coordination, or office administration Leadership: Experience supervising or coordinating reception or administrative staff Organisation: Excellent organisational skills with strong attention to detail Communication: Professional written and verbal communication skills with a service-focused approach Proficiency: Strong Microsoft Office skills including Outlook, Word, Excel, and PowerPoint Initiative: Ability to work independently and manage multiple priorities effectively Professionalism: A proactive, approachable, and highly professional manner * Discretion: Ability to handle confidential and sensitive information appropriatelyWhy Join Us? This is a fantastic opportunity to join a collaborative and fast-paced global organisation where you can make a real impact: Competitive salary and benefits package Central London office location Supportive and professional working environment Opportunity to take ownership of a varied and visible role Join a globally recognised organisation with strong long-term growth If you're looking for your next challenge within office management and workplace operations, we'd love to hear from you. Apply today! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website